Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 117 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.

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Care Provided by Pax Hill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Dunford (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pax Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,551 – £1,800
    • Self-Funded Residential Dementia Care £1,698 – £2,040
    • Self-Funded Nursing Care £1,803 – £1,803
    • Self-Funded Nursing Dementia Care £1,839 – £1,941
    • RESPITE Self-Funded Residential Care £1,820 – £1,820
    • RESPITE Self-Funded Residential Dementia Care £1,820 – £1,820
    • RESPITE Self-Funded Nursing Care £2,205 – £2,205
    • RESPITE Self-Funded Nursing Dementia Care £2,205 – £2,205

  • Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).
  • (these prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.


  • Parking

  • Freely available parking on site.


Pax Hill Care Home Reviews (117)

Total of 117, showing 101-117
9.9

Pax Hill Care Home has a Review Score of 9.9 (9.929) out of 10, based on 43 reviews in the last 2 years. Over all time Pax Hill Care Home has 117 reviews.

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  • 97
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Review from R M (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has advanced dementia has been in Pax Hill for 4 1/2 years. She is treated with kindness and respect. She is very happy in Pax Hill. The staff are excellent. My sister and I are confident that mum is safe and happy.

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Review from J H (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, well looked after. The food is excellent and comfortable room. No complaints at all.

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Review from John S (Friend of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is spotlessly clean and all staff seem to provide a sympathetic and caring support to the residents. Activities are available for those residents who want it. Food looks appetising and well presented.

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Review from Debbie F (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother first came to Pax Hill in September 2017 for respite care having been hospitalised after a fall at home. Initially, she was confused and unhappy being away from her home. After assessments, it was realised she needed to be in full-time care. With the help of the caring staff, my
mother has now settled in well and is very happy. She is fulsome in her praise of everyone. The nurses and carers are aware of her specific needs, likes and dislikes and are always respectful and helpful. She has mobility difficulties and vascular dementia and has always been demanding, very independent of mind and spirit and it takes special skills to care well for such people. This is carried out in an exemplary way by everyone involved at Pax Hill. The staff, from the receptionists to the carers, nurses, activity staff, maintenance, management and admin - have all been helpful and very caring to me as well throughout a very stressful period. My mother and I now have peace of mind.

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Review from E L (Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this care home for one year. It is comfortable and friendly. I moved in here a year ago to be near my two sons as my husband had died and they both live in Farnham.

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Review from Eileen W (Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived in Pax Hill Care Home for over ten years, firstly in the old home that was originally owned by Lord Baden Powell.
We came to the new building several years ago and except for a blip or two, it has been a happy time.

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Review from P W (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is as noted by my ratings and I don't think I can add anything but would emphasise that the care is really excellent.

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Review from Peter D (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Calm and peaceful. Service is very good. Comfortable, warm and clean.

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Review from Jennie (Resident) assisted by family/friend published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If I had to come in again for a respite stay, I would be happy to do so. The staff - all of them - are lovely, excellent.

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Review from J H (Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming girls (care staff) efficient, kind and charming. Well-run, nice people and accommodation. Food is boring - would like stewed fruit (essential) - would like more variety, quality was good but would like a wider range. Enjoyed residents company - lovely location, relatives made welcome.
Availability to Doctor good. Beds comfortable and slept well though used to a wider bed at home. Pleased to be allowed my mobility scooter in the building. Appreciate ground floor location and easy access to fresh air.

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Review from Rodney H (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home and staff.

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Review from Nick (Son of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this care home for five years after a serious fall which caused her to need two people to care for her. I have always felt safe leaving her in the care of this home. On all shifts, there has been no staff who have not been very patient and respectful of her. The staff are mostly
foreign with spoken English that is very good. Food fresh, modern facilities, a larger communal lounge might encourage more to leave their rooms. Varied activity programme though not many go outside or physically get exercise a little expensive.

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Review from Mary W (Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here since June 2016. I was made very welcome, I am very comfortable, I have all the assistance I need. Pax Hill is set in beautiful surroundings in the Hampshire countryside. The grounds are well maintained and enjoyable.

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Review from Sidney S (Resident) published on 7 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The general ambience at Pax Hill is one of comfortable efficiency. The buildings are warm, the public rooms well-furnished and the private rooms are of reasonable size, furnished to the standard a good hotel.
Food is generally good and is served in a dining room or in residents’ rooms.There are four
levels of staff, housekeeping, carers, nurses and management. The housekeeping teams keep the place very clean and tidy; the carers, who provide personal care and generally look after residents, are all courteous and competent, some more than others. The nurses supervise the carers and provide medical care at district nurse level if required. The local doctor visits once per week, with the surgery on call in an emergency.
I have been at Pax Hill for two and a half years and have been quite happy with the conditions and service rendered.

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Review from Malcolm R (Son of Resident) published on 19 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful. They have to my knowledge always treated my mother with dignity and courtesy. The plan form of the building is interesting and disguises the size and institutional nature of the building to good effect.

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Review from Pat S (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor I am always made to feel welcome, given tea and comfort/reassurance. As the daughter of a resident I am kept informed of changes and small celebrations. There are lots of opportunities for me to involve myself in the life of the home, summer fete, coffee mornings, bingo! I receive newsletters
and photos. My mother receives great care. The staff know her and her needs very well. She is treated with respect and kindness. She loves her carers and they return feelings of warmth and fondness.

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Review from Susan H (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general communication OK but could be a little more forth coming with information about resident and health/medication being administered. Staff all very friendly and pleasant to talk to. Always get tray of tea and biscuits on our visits. They keep the place very clean and fresh, would recommend
others to visit and look around.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Pax Hill Care Home is calculated as follows: ( (474 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 508 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 18 Mar 2025

Nursing rooms available for both dementia and non-dementia care needs. General (non dementia) residential room available.


Awards / Recognitions (0)

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Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager

Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.