Bentley Lodge Care and Nursing Home in Farnham has a team of trained staff who deliver high quality care and ensure each residents’ privacy and dignity is upheld.
As well as offering care services 24/7, there are a wide range of social activities available to suit residents' hobbies and interests.
Nutritious, delicious meals are provided that meet residents' dietary requirements.
Bentley Lodge Care and Nursing Home has a Review Score of 9.7 (9.731) out of 10, based on 23 reviews in the last 2 years. Over all time Bentley Lodge Care and Nursing Home has 24 reviews.
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Review from Dennis B (Husband of Resident) published on 2 April 2025
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Overall ExperienceOverall Experience5.0 out of 5
My wife was in this home. Sadly she is no longer with us, I still visit the staff and residents and am always welcomed with love, even the managers make time for me.
I can see the home continues to improve on each visit.
When and if I need care, I would come here.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for you kind review, we all enjoy your visits and it is lovely to know you would choose Bentley Lodge if you ever needed care
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Review from Rose W (Respite Resident) published on 14 March 2025
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Overall ExperienceOverall Experience4.0 out of 5
The caring team were exceptional always there to attend promptly where needed likewise the bedroom accomodation was perfect size wise and the daily cleaing was second to none
Two television rooms were ideal for those who preferred to socialise and eat with oter residents. Televisions within the bedrooms
for those who preferred solitude
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for taking the time to leave a review, we are so happy you enjoyed your short stay and you found the care team exceptional
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Review from M P (Granddaughter of Resident) published on 10 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
My grandmother receives an amazing quality of care at Bentley Lodge. Whenever I visit the activities staff always seem to be working hard to makes sure all of the residents are engaging in some form of activity and exercise and I am always invited to join in which is lovely.
My grandmother thoroughly
enjoys the food served and she has thrived under the care given.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your kind review, we are pleased your grandmother has settled in so well and enjoys all our activities and meals
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Review from A W (Daughter of Resident) published on 10 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
Lovely home, great feel as soon as I walked in and the staff were very friendly . i was there when they did a raffle for charity and all residents was involved and there families ,
Great atmosphere and they laid on some lovely food .All in all a lovely day and the residents were all happy especially
when they won
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for leaving a review, everyone had fun with the charity fete and we hope to repeat it again this year.
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Review from G N (Son of Resident) published on 6 March 2025
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Overall ExperienceOverall Experience5.0 out of 5
Dad has dementia & was recently moved for respite, as we didn't want him to leave his home. However he is so happy here, has picked up amazingly & we couldn't be happier with his care & the peace of mind it's given us. The manager & the team are amazing, friendly & we are so grateful dad is being well
looked after.
He is stimulated with various activities, he specially enjoys bird watching from inside and out in the garden.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you so much for this wonderful review, Dad is a pleasure and the whole team enjoy supporting him
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Review from C B (Friend of Resident) published on 31 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
Popped in to see my friend, when visiting my family in the area. My friend was settled very happy within herself, had just had her hair done. She was chatty, seemed happy with all the staff and said she had had a lovely lunch. I spoke to a few staff members, polite, cheerful and very helpful, was nice
to see my friend happy and very relaxed.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your kind words, we look forward to your next visit when you are back in the area.
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Review from M D (Friend of Resident) published on 31 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
Lovely, welcoming feel to the home, staff are very attentive although always busy. Happy to answer questions and felt reassured they are giving the best care with a smile.
It is a pleasure to visit and so lovely to see my friend interacting with staff and residents doing activities provided.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for taking the time to leave a review, we do appreciate your kind words.
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Review from N J (Power of Attorney of Resident) published on 30 January 2025
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Overall ExperienceOverall Experience2.0 out of 5
The care is pretty poor. I seldom saw carers checking on my relative, only the cleaner who was so kind and lovely. I can count on one hand the number of times I saw carers checking in on my relative. Once when feeding, the carer was just shovelling the food in, to the point that I said "Stop! They'll
choke as they haven't swallowed the last mouthful!". Compared to another home that I visit regularly for another relative, Bentley Lodge isn't great. Staff don't seem to care, spend much of their time chatting amongst themselves or playing on their phones, rather than engaging with the residents. Alarms are going off constantly and just ignored, which must be awful for residents to have relentless alarms just being ignored. When you request something, it would take me asking several times before it got done. My relative was bed-bound with zero stimulation. When they passed, not even so much as a condolence card, after 4.5 years, just a condolences at the top of the email with the last bill.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for taking the time to leave a review. I can confirm that staff do not use their personal mobile phones, the devices used to log care are work mobiles. Our call bells are monitored online and timings are reviewed, it can sound relentless when several residents call at the same time as the call bells ring throughout the whole home. I am sorry you felt that the care staff did not seem to care as this is not what we have witnessed there is lots of positive feedback from relatives and residents on how caring the staff are, which is confirmed in previous reviews. The home has an open door policy and any concerns raised are dealt with promptly, we welcome all feedback. I am sorry you did not receive a condolence card as this was sent beginning of January. Care and activities staff spent a lot of time over the 4.5 years with your relative, he will be sorely missed.
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Review from J S (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My father is looked after well at Bentley Lodge Care and Nursing Home. The care, nursing, activities and management personnel are friendly, helpful and positive, focusing on the welfare of the residents. An example of this is in the Christmas experience 2024 given to the residents. Thie building, inside
and out, was thoughtfully decorated, making a joyful atmosphere. On Christmas Day, the residents received excellent festive food and afternoon entertainment and my father was happy.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your kind comments, all staff worked hard to ensure Christmas was made special and we are happy that your father enjoyed the food and entertainment.
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Review from Dean G (Son of Resident) published on 21 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
The home is quite welcoming when you enter. Security is good, pin pad required to enter the home. Has recently had new flooring and is much better. The staff are helpful and responsive to the needs of the residents. The home is kept very clean and tidy. Overall, I'm very happy to know my mum is kept
safe and well.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your review, all the staff enjoy looking after Mum.
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Review from Tony W (Son of Resident) published on 21 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
Dad has settled in very well. The staff are very kind and attentive to his needs. Lots of various activities every day. I particularly like how the staff have grouped Dad with some lovely people who look after him and keep him chatting around the table.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your kind words, it is lovely to see Dad interacting and joining in activities.
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Review from Tina P (Daughter of Resident) published on 25 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
I was very apprehensive about my dad going into a care home, but since he has been in Bentley Lodge Care and Nursing Home, I am surprised with the quality of care he receives, its outstanding. The staff are always available to answer any questions I have relating to my dad's care and the administrators
are friendly and can help with all aspects of his care. Anything relating to my dad's care they will always phone to let me know. I can sleep easy knowing he is in good hands.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your kind words, it means a lot knowing we have made a difference to dad and yourself.
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Review from S H (Resident) published on 31 July 2024
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Overall ExperienceOverall Experience5.0 out of 5
I spent fifteen months as a resident at Bentley Lodge Care and Nursing Home and returned to my home a much healthier person. The care I received in that time was very good and I will always be grateful to the staff. The majority of the staff were never without a smile and made a big impression on me
and I will never forget them.
Some of the residents were very challenging for the staff (due to dementia) but they just carried on being happy and always smiling.
I was in a very dark place when I arrived at Bentley Lodge but can honestly say, I went home a much happier and relaxed person and I am sure this is due to the amazing carers.
I had a very nice room and my only complaint is with the plumbing as the hot water and heating wer erratic
Thank you.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your kind words, staff enjoyed watching you become stronger and we were all very happy when you were discharged back home as you worked hard to make this happen.
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Review from Deborah M (Friend of Resident) published on 4 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
I have seen consistently demonstrated exceptional skills. Staff have shared good examples of different situations delivering hands-on care to service users. Staff have a methodical approach and situations. I like how staff seek help, support, and guidance from management team. The staff have good empathy
and good at imagining herself in other people's shoes and treat them with the compassion they deserve. The activity manager has good communication and has core skills. She is able to effectively communicate with colleagues and service users. Activity manager has the skill of respecting others she is respectful not only to service users but also to colleagues. She is good at listening and acknowledging client's opinions and wishes. Staff had good knowledge and understanding to complete her responsibilities to a high standard of care. The activity manager has natural leadership qualities. She played a crucial role in the home.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for taking the time to write a review we appreciate your kind words.
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Review from Paul T (Husband of Resident) published on 4 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
Good place - a bit "down at the heels" but very caring staff, and my wife seems very settled and happy. Food is good and nutritious. Whims of residents mostly catered to with good humour of the staff. Outside suppliers OK - hair and nails.
Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home
Thank you for your review I am pleased that your wife has settled and is happy. Our flooring has now been changed and the home is a lot brighter
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Review from K F (Friend of Resident) published on 18 April 2024
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Overall ExperienceOverall Experience5.0 out of 5
My friend has settled well in her new environment, she says all staff are caring.
There was a list of activities for the month and it was nice to see a monthly church service as that means a lot to my friend.
The home had a nice warm atmosphere.
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Review from Maureen K (Mother of Resident) published on 24 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
My daughter arrived at Bentley Lodge Care and Nursing Home in August 2023 and left in November 2023. Arriving with both her ankles in plaster. She will admit that she must have been quite different to the usual residents they had. From the management, the care staff and cleaning staff, nothing was too
much trouble. Everything was done with a smile. The home has a warm, friendly atmosphere. The care was excellent. The fact that my daughter was a vegetarian, did not faze them in the slightest.
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Review from Tracey K (Resident) published on 20 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
Being fifty-nine and having broken ankles I wasn't Bentley's average resident, but I can truthfully declare that the care I received was second to none.
The Home has a very warm and friendly atmosphere. All of staff, without exception, went above and beyond to support my specific needs.
The Chef and
his staff worked hard to provide tasty food that met my (fussy) dietary needs. Their omelettes are the best I've eaten!
Activities are provided for those wishing to participate. I loved the visiting singers. I enjoyed the stimulating newsletters and how they promoted discussion at the dining tables.
The Home's physiotherapist is encouraging, supportive and extremely knowledgeable. I wouldn't be anywhere near walking again without her sessions.
I'd like to think that I became a better person during my stay at Bentley Lodge.
Thank you so much to the management, staff and residents. My visitors thought that you and the Home were superb.
Thank you, thank you, thank you.
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Review from A S (Friend of Resident) published on 8 September 2023
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Overall ExperienceOverall Experience4.0 out of 5
I have been a regular visitor to the home for over a year, In the last two months I have seen changes for the better in all areas.
They have new management and a new well-being manager who is a breath of fresh air.
On today's visit, the atmosphere was vibrant and there is also the facility to make
hot drinks in the extension lounge which is fantastic and new juice jars if you would prefer a cold drink.
I stayed and joined in the morning activity which very cleverly got residents involved, even those that had said no.
It was magical to see other staff join in and support both residents and each other.
I also noted the difference in the lunch provided, when I commented to a staff member her response was “Yes, we have a new chef and it tastes good too”, she had the biggest smile.
I hope the calm but fun atmosphere continues.
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Review from Tim H (Husband of Resident) published on 8 September 2023
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Overall ExperienceOverall Experience5.0 out of 5
My wife was in a bad way when transferred from a different place in February. Very quickly she improved both physically and mentally. The staff here are exceptionally capable and kind. Very cheerful and positive. Her diet has worked wonders. Physically she now can see a future where she is stronger
and happier.
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Current Review Score: 9.7 (9.731)
Overview of Review Score
The Review Score of 9.7 (9.731) out of 10 for Bentley Lodge Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.731 for Bentley Lodge Care and Nursing Home is calculated as follows:
(
(210 Excellents x 5)
+
(44 Goods x 4)
+
(3 Satisfactorys x 3)
+
(7 Poors x 2)
)
÷ 264 Ratings = 4.731
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bentley Lodge Care and Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 56 registered maximum number of service users is 11.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 29 May 2021
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Bentley Lodge Care and Nursing Home
What types of Care is Bentley Lodge Care and Nursing Home registered for?
Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Bentley Lodge Care and Nursing Home provide?
Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Bentley Lodge Care and Nursing Home have?
There are 56 Single Rooms.
What are the Facilities & Services at Bentley Lodge Care and Nursing Home?
Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.
How far is Bentley Lodge Care and Nursing Home to the centre of Farnham?
3.8 mile(s) as the crow flies, distance by road may be significantly further.
