What types of Care is Bentley Lodge Care and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bentley Lodge Care and Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Bentley Lodge Care and Nursing Home?

Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Bentley Lodge Care and Nursing Home to the centre of Farnham?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Bentley Lodge Care and Nursing Home, Bentley, Farnham, Hampshire GU10 5LW

Review from Rose W (Respite Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience

The caring team were exceptional always there to attend promptly where needed likewise the bedroom accomodation was perfect size wise and the daily cleaing was second to none
Two television rooms were ideal for those who preferred to socialise and eat with oter residents. Televisions within the bedrooms

for those who preferred solitude

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to leave a review, we are so happy you enjoyed your short stay and you found the care team exceptional

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Review from M P (Granddaughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience

My grandmother receives an amazing quality of care at Bentley Lodge. Whenever I visit the activities staff always seem to be working hard to makes sure all of the residents are engaging in some form of activity and exercise and I am always invited to join in which is lovely.
My grandmother thoroughly

enjoys the food served and she has thrived under the care given.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind review, we are pleased your grandmother has settled in so well and enjoys all our activities and meals

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Review from A W (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience

Lovely home, great feel as soon as I walked in and the staff were very friendly . i was there when they did a raffle for charity and all residents was involved and there families ,
Great atmosphere and they laid on some lovely food .All in all a lovely day and the residents were all happy especially

when they won

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for leaving a review, everyone had fun with the charity fete and we hope to repeat it again this year.

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Review from G N (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience

Dad has dementia & was recently moved for respite, as we didn't want him to leave his home. However he is so happy here, has picked up amazingly & we couldn't be happier with his care & the peace of mind it's given us. The manager & the team are amazing, friendly & we are so grateful dad is being well

looked after.
He is stimulated with various activities, he specially enjoys bird watching from inside and out in the garden.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you so much for this wonderful review, Dad is a pleasure and the whole team enjoy supporting him

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Review from C B (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience

Popped in to see my friend, when visiting my family in the area. My friend was settled very happy within herself, had just had her hair done. She was chatty, seemed happy with all the staff and said she had had a lovely lunch. I spoke to a few staff members, polite, cheerful and very helpful, was nice

to see my friend happy and very relaxed.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, we look forward to your next visit when you are back in the area.

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Review from M D (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience

Lovely, welcoming feel to the home, staff are very attentive although always busy. Happy to answer questions and felt reassured they are giving the best care with a smile.
It is a pleasure to visit and so lovely to see my friend interacting with staff and residents doing activities provided.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to leave a review, we do appreciate your kind words.

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Review from N J (Power of Attorney of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience

The care is pretty poor. I seldom saw carers checking on my relative, only the cleaner who was so kind and lovely. I can count on one hand the number of times I saw carers checking in on my relative. Once when feeding, the carer was just shovelling the food in, to the point that I said "Stop! They'll

choke as they haven't swallowed the last mouthful!". Compared to another home that I visit regularly for another relative, Bentley Lodge isn't great. Staff don't seem to care, spend much of their time chatting amongst themselves or playing on their phones, rather than engaging with the residents. Alarms are going off constantly and just ignored, which must be awful for residents to have relentless alarms just being ignored. When you request something, it would take me asking several times before it got done. My relative was bed-bound with zero stimulation. When they passed, not even so much as a condolence card, after 4.5 years, just a condolences at the top of the email with the last bill.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to leave a review. I can confirm that staff do not use their personal mobile phones, the devices used to log care are work mobiles. Our call bells are monitored online and timings are reviewed, it can sound relentless when several residents call at the same time as the call bells ring throughout the whole home. I am sorry you felt that the care staff did not seem to care as this is not what we have witnessed there is lots of positive feedback from relatives and residents on how caring the staff are, which is confirmed in previous reviews. The home has an open door policy and any concerns raised are dealt with promptly, we welcome all feedback. I am sorry you did not receive a condolence card as this was sent beginning of January. Care and activities staff spent a lot of time over the 4.5 years with your relative, he will be sorely missed.

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Review from J S (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience

My father is looked after well at Bentley Lodge Care and Nursing Home. The care, nursing, activities and management personnel are friendly, helpful and positive, focusing on the welfare of the residents. An example of this is in the Christmas experience 2024 given to the residents. Thie building, inside

and out, was thoughtfully decorated, making a joyful atmosphere. On Christmas Day, the residents received excellent festive food and afternoon entertainment and my father was happy.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind comments, all staff worked hard to ensure Christmas was made special and we are happy that your father enjoyed the food and entertainment.

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Review from Dean G (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience

The home is quite welcoming when you enter. Security is good, pin pad required to enter the home. Has recently had new flooring and is much better. The staff are helpful and responsive to the needs of the residents. The home is kept very clean and tidy. Overall, I'm very happy to know my mum is kept

safe and well.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your review, all the staff enjoy looking after Mum.

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Review from Tony W (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience

Dad has settled in very well. The staff are very kind and attentive to his needs. Lots of various activities every day. I particularly like how the staff have grouped Dad with some lovely people who look after him and keep him chatting around the table.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, it is lovely to see Dad interacting and joining in activities.

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Review from Tina P (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience

I was very apprehensive about my dad going into a care home, but since he has been in Bentley Lodge Care and Nursing Home, I am surprised with the quality of care he receives, its outstanding. The staff are always available to answer any questions I have relating to my dad's care and the administrators

are friendly and can help with all aspects of his care. Anything relating to my dad's care they will always phone to let me know. I can sleep easy knowing he is in good hands.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, it means a lot knowing we have made a difference to dad and yourself.

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Review from S H (Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience

I spent fifteen months as a resident at Bentley Lodge Care and Nursing Home and returned to my home a much healthier person. The care I received in that time was very good and I will always be grateful to the staff. The majority of the staff were never without a smile and made a big impression on me

and I will never forget them.
Some of the residents were very challenging for the staff (due to dementia) but they just carried on being happy and always smiling.
I was in a very dark place when I arrived at Bentley Lodge but can honestly say, I went home a much happier and relaxed person and I am sure this is due to the amazing carers.
I had a very nice room and my only complaint is with the plumbing as the hot water and heating wer erratic
Thank you.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your kind words, staff enjoyed watching you become stronger and we were all very happy when you were discharged back home as you worked hard to make this happen.

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Review from Deborah M (Friend of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience

I have seen consistently demonstrated exceptional skills. Staff have shared good examples of different situations delivering hands-on care to service users. Staff have a methodical approach and situations. I like how staff seek help, support, and guidance from management team. The staff have good empathy

and good at imagining herself in other people's shoes and treat them with the compassion they deserve. The activity manager has good communication and has core skills. She is able to effectively communicate with colleagues and service users. Activity manager has the skill of respecting others she is respectful not only to service users but also to colleagues. She is good at listening and acknowledging client's opinions and wishes. Staff had good knowledge and understanding to complete her responsibilities to a high standard of care. The activity manager has natural leadership qualities. She played a crucial role in the home.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for taking the time to write a review we appreciate your kind words.

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Review from Paul T (Husband of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience

Good place - a bit "down at the heels" but very caring staff, and my wife seems very settled and happy. Food is good and nutritious. Whims of residents mostly catered to with good humour of the staff. Outside suppliers OK - hair and nails.

Reply from Julie Hynd, Registered Manager at Bentley Lodge Care and Nursing Home

Thank you for your review I am pleased that your wife has settled and is happy. Our flooring has now been changed and the home is a lot brighter

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Review from K F (Friend of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience

My friend has settled well in her new environment, she says all staff are caring.
There was a list of activities for the month and it was nice to see a monthly church service as that means a lot to my friend.
The home had a nice warm atmosphere.

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Review from Maureen K (Mother of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience

My daughter arrived at Bentley Lodge Care and Nursing Home in August 2023 and left in November 2023. Arriving with both her ankles in plaster. She will admit that she must have been quite different to the usual residents they had. From the management, the care staff and cleaning staff, nothing was too

much trouble. Everything was done with a smile. The home has a warm, friendly atmosphere. The care was excellent. The fact that my daughter was a vegetarian, did not faze them in the slightest.

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Review from Tracey K (Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

Being fifty-nine and having broken ankles I wasn't Bentley's average resident, but I can truthfully declare that the care I received was second to none.
The Home has a very warm and friendly atmosphere. All of staff, without exception, went above and beyond to support my specific needs.
The Chef and

his staff worked hard to provide tasty food that met my (fussy) dietary needs. Their omelettes are the best I've eaten!
Activities are provided for those wishing to participate. I loved the visiting singers. I enjoyed the stimulating newsletters and how they promoted discussion at the dining tables.
The Home's physiotherapist is encouraging, supportive and extremely knowledgeable. I wouldn't be anywhere near walking again without her sessions.
I'd like to think that I became a better person during my stay at Bentley Lodge.
Thank you so much to the management, staff and residents. My visitors thought that you and the Home were superb.
Thank you, thank you, thank you.

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Review from A S (Friend of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience

I have been a regular visitor to the home for over a year, In the last two months I have seen changes for the better in all areas.
They have new management and a new well-being manager who is a breath of fresh air.
On today's visit, the atmosphere was vibrant and there is also the facility to make

hot drinks in the extension lounge which is fantastic and new juice jars if you would prefer a cold drink.
I stayed and joined in the morning activity which very cleverly got residents involved, even those that had said no.
It was magical to see other staff join in and support both residents and each other.
I also noted the difference in the lunch provided, when I commented to a staff member her response was “Yes, we have a new chef and it tastes good too”, she had the biggest smile.
I hope the calm but fun atmosphere continues.

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Review from Tim H (Husband of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

My wife was in a bad way when transferred from a different place in February. Very quickly she improved both physically and mentally. The staff here are exceptionally capable and kind. Very cheerful and positive. Her diet has worked wonders. Physically she now can see a future where she is stronger

and happier.

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Review from M M (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience

The staff from the manager to the cleaners, kitchen staff, carers and maintenance man were all excellent. Quick and responsive to all situations. They took the best care they could with my mother, adjusting to all her different needs. I think they're all doing a great job, well done and keep up with

the good work.

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