No Restrictions
Car Park available
Ranvilles Nursing Home has a Review Score of 9.6 (9.597) out of 10, based on 13 reviews in the last 2 years. Over all time Ranvilles Nursing Home has 31 reviews.
Review from Janet K (Friend of Resident) published on 30 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L C (Wife of Resident) published on 2 September 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan Y (Wife of Resident) published on 7 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Husband of Resident) published on 7 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B J (Husband of Resident) published on 1 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela G (Wife of Resident) published on 23 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Holly D (Daughter of Resident) published on 17 July 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Debbie Mills, Registered Manager at Ranvilles Nursing Home
I have spoken to the daughter (the home had actually spent over 24 hours trying to contact the family with no success) since this miscommunication around the daughter and the member of staff. The member of staff did not realise that his wife was not the daughter's mum and the home has apologised for this mistake. I explained what had happened and the daughter seemed to accept our apologies. The member of staff has had supervision around this conversation. I also spoke to the gentleman's wife on the same day and explained the situation. She was very apologetic re not answering her phone and praised the home for the care around her husband. Debbie Mills registered manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Niece of Resident) published on 24 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sue Turnbull, Administrator at Ranvilles Nursing Home
Thank you for your valued review. We are so sorry for your loss, and it was our great pleasure to care for your family member.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison C (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne B (Daughter of Resident) published on 6 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael P (Son of Resident) published on 29 August 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David R (Son of Resident) published on 14 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F D (Sister of Resident) published on 17 June 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan Y (Wife of Resident) published on 14 November 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Fatemah Bhanji, Business Development Executive at Ranvilles Nursing Home
Thank you for your lovely review of Ranvilles Nursing Home. We are so glad that your husband is enjoying his time with us, and that you feel as though you have made the right decision for him. We pride ourselves on our person-centred approach to care as it makes such a difference for our residents. If there is anything that we can do to make your husband's stay with us more comfortable, please do let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul C (Resident) published on 29 November 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Debbie Mills, Manager at Ranvilles Nursing Home
Thank you very much. We wish you all the best. Stay in touch. We are here if you need us. Have a lovely Christmas. From the Ranvilles Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer T (Sister of Resident) published on 5 November 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Fatemah Bhanji, Business Development Executive at Ranvilles Nursing Home
Thank you for your kind review. We are so pleased to hear that you are happy with the care that your brother is receiving at Ranvilles. We look forward to welcoming you on your next visit to the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pam C (Wife of Resident) published on 5 November 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Fatemah Bhanji, Business Development Executive at Ranvilles Nursing Home
We are very grateful for your kind review. It's wonderful to hear that you are so pleased with the care and attention your husband receives at Ranvilles. We are also really pleased to hear that you are receiving the appropriate support and assistance. Your kind comments will be passed onto the staff at the home, they will be much appreciated by the team. If there is anything more that we can do to make your husband's stay more comfortable, please do let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham G (Son of Resident) published on 14 April 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christopher B (Son of Resident) published on 13 November 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian P (Friend of Resident) published on 18 May 2020
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Debbie Mills, Manager at Ranvilles Nursing Home
I am very sorry that this has happened and that the family felt this way.
As a manager, this is not how I would be with the families, as losing a loved one is very sad and hard. I send my condolences to all the family especially his brother. I hope that when we are out of lockdown then the family will come and see us and I will personally speak to the brother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.597) out of 10 for Ranvilles Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.597 for Ranvilles Nursing Home is calculated as follows: ( (114 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 149 Ratings = 4.597
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ranvilles Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 May 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Care Assistant and Dignity Champion
George has a happy nature and works alongside the manager and the deputies, ensuring that personal care and dignity is done to the upmost for all our service users. As well as dignity champions, George works alongside the rest of the staff and will help new care assistants when coming into the home, nothing is to much for him. George has obtained his NVQ in level 2 in care and has attended a string of different types of training.
Job Title: Registerd Manager
Debbie Mills - As a registered manager, her philosophy is based on; that the service users are treated as individuals, dignity and respect is kept at all times, and that the service users are happy in and around their surroundings. At times you question yourself 'are we doing everything we can for the service users to have good quality of life'. The service user will always comes first, their comfort and happiness is of the utmost importance. Debbie has been at Ranvilles since 2001, when she first came in as a RN, over the last 12 yeas became deputy manager and for the last 5 years has been the Registered Manager. In her role as the manager she has overall responsibility for the smooth running of the home, the management of staff, meeting CQC regulations and ensuring that audits and training are done. She has as open door policy for all relatives and staff. Debbie has a string of qualifications including registered managers award level 5 and in 2011 won manager of the year for Ranvilles.
Job Title: Admin Manager
Joined: 1989
Sue has worked at Ranvilles since 1989, where she first worked as a senior care assistant, and has been been working as head of administration since 1996. She can be seen daily typing clinical notes for the RN's, reports for the management and at times consoling a confused relative over monetary matters relating to their relative. Sue will always put the service users welfare first and will ensure they are recieving all the entitlements that are due to them. Sue works closley with Debbie the manager, and the director of operations. Sue has obtained NVQ's in levels 2, 3 & 5 in Management and attends regular training sesions relating to the home.
Job Title: Deputy Manager
Joined: 2011
As a deputy manager, Nimal works alongside the manager and the other deputy/clinical lead ensuring the smooth running of the home. Nimal has worked at Ranvilles since 2011 as a RN and became a duputy manager in 2012. Nimal is at present doing his his NVQ level 5 in care and continues to do his training. Nimal always has a smile and supports the other members of staff at all times in their roles, and he is always on hand for the service users and relatives.
Job Title: Deputy Manager and Clinical Lead
Joined: 2002
As deputy manager and clinical lead it is Leni's role to make sure all clinical issues are up and running and audited on a regualr basis, she is also the deputy manager and works alongside the registered manager to ensure the smooth running of the home. Leni has worked at Ranvilles since 2002 where she came over from India as a RN to do her adaptation course, once completed she worked as an RN and became the deputy in 2009. Leni has a string of qualifications, registered nurse - general, registered managers award level 5, numerous training in tissue viability. Leni has a happy nature,supports all the staff, trained and untrained and also trains the staff in tissue viability. Leni has a good rapport with all the service users and their relatives and is always there for them.
