Solent Cliffs Nursing Home

2 Cliff Road, Hill Head, Fareham PO14 3JS
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9.7 35 Reviews
  • Solent Cliffs Nursing Home, Fareham
Solent Cliffs Care Home is a versatile facility based midway between Southampton and Fareham, playing an important part in the local area's healthcare provision.

The home's services are ideal for the care needs of older people, as well as respite and adults with a physical disability.

At Solent Cliffs every individual receives a personal care plan and 24/7 access to carers, while all professional are well-versed on safety plans.

New refurbishments have gained five rooms looking onto the Isle of Wight/ Solent.

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Care Provided by Solent Cliffs Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Hayley Kramm (Registered Manager)
  • Admission Criteria
    • Assessment required
    • Ages 45+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Solent Cliffs Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,725 – £1,800
    • Self-Funded Nursing Dementia Care £1,725 – £1,800
    • RESPITE Self-Funded Residential Care £1,725 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,725 – £1,800
    • RESPITE Self-Funded Nursing Care £1,725 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,725 – £1,800
  • (these prices are only a guideline, please contact Solent Cliffs Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • Parking onsite


Solent Cliffs Nursing Home Reviews (35)

Total of 35, showing 1-20
9.7

Solent Cliffs Nursing Home has a Review Score of 9.7 (9.702) out of 10, based on 12 reviews in the last 2 years. Over all time Solent Cliffs Nursing Home has 35 reviews.

Overall Experience

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Date Published

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Review from Keith L (Brother of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I have been impressed by the welcome and warmth shown to our brother since his arrival in the summer. Despite his dementia, he has regained some speech after several years previously when he was unable to say much at all. We are sure this is due to the stimulating activities provided
by the care home. We've also noted that his awareness and concentration have improved. All the staff are such caring and understanding people. He could not be in better hands. His bedroom has room for all his books and the maintenance staff kindly put up his favourite pictures. We can visit at any time we want and are always made very welcome indeed. We could not be more delighted with Solent Cliffs.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you so much for your kind words. We strive to make Solent Cliffs a warm and welcome environment for not just our residents but their loved ones.


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Review from Julia L (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, my husband and I were overwhelmed by the kindness, warmth and consideration that was shown to us and of course my dad. He was only in their care for 5 days but all they did for us all was exceptional. The home is a well-run establishment and all the staff have shown us such sympathy and understanding
and indeed empathy. We are so glad Dad ended his days in such a wonderful home.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you for your kind words, we aim to support not just our wonderful residents but their families also.


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Review from M C (Sister of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently arrived at Solent Cliffs Nursing Home from a care home in another area. From the outset, she was welcomed with a smile and reassurance from all staff. Staff appear happy and caring, treating residents with dignity and respect. My sister has now accepted help with personal care something
she refused at her previous care home although it was needed. It's been good to see her begin to participate in some of the activities especially music events as music is her passion. I feel now I can relax knowing that my sister is safe and being looked after in a caring and thoughtful manner. Thank you to the Solent Cliffs team for all they do. It's a happy and caring environment.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you for your kind words. It is lovely to hear that you feel that your relative is safe and well cared for.


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Review from Roslyn F (Partner of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly a wonderful place, not only do all the staff care for residents but they also make sure the relatives and visitors are cared too. They are so very understanding of the big changes families are going through and are ready and willing to help in every situation. This place is very
clean, organised and extremely friendly.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you for your kind words, we aim to support both residents and their loved ones.


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Review from Monique S (Stepdaughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed by the kindness and understanding displayed by all staff. This home is more like home in every sense of the word. Nothing is too much trouble for anyone. It is extremely clean. The staff put residents and families a total ease. The food is incredible. The residents are very safe and
loved! I love it here.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you for your kind words. At Solent Cliffs, we support no only the residents but their families too.


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Review from B M (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I trust my parents are well cared for, their varying needs being met, particularly as a couple. The staff understand my parents and their interaction/relationship of their marriage, which can sometimes be a challenge! I feel that they are treated accordingly with sensitivity and understanding. And I
feel that I am cared for in equal measure. Thank you.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you for your kind words, each resident is unique and we aim to care for everyone as an individual.


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Review from Jo K (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When someone you love goes into a home and you visit, you’re watching everything. You don’t miss a thing. I am pleased to say that the atmosphere within the home, especially the lounge, is wonderfully relaxing. The way the staff and residents interact with each other is special, they laugh together
and they seem to know what each resident needs and reacts to things. I am loving the relaxed atmosphere amongst everyone, the staff, the residents and the visitors, is friendly, fun and very relaxed. I must also state that a lady who is part of the management team is superb! Nothing is too much trouble for her and she truly cares that the residents are respected and well looked after.

Reply from Hayley Kramm, The Manager at Solent Cliffs Nursing Home

Thank you so much for your kind words. Our aim is to treat everyone like family and it is heartwarming to see that our efforts are shining through.


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Review from Philip J (Brother of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister received end-of-life care in the Solent Cliffs Nursing Home for three weeks in January 2024. I was very impressed with the level of care shown to my sister. She was treated with care and respect and enjoyed the entertainment every Friday/Wednesday. I wish to thank several of the staff, including
the manager, for their care to my sister.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you so much for your kind words, it truly is a privilege to support people during their times of need.


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Review from G S (Wife of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is being very well looked after by all staff. When I visit I'm able to take our dog in as well, which he looks forward to. He is blind so being able to touch and feel the dog gives him much comfort and most of the staff enjoy seeing her and make a fuss, which she loves.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

It is lovely to see you and Sky so often. Thank you for the lovely review.


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Review from R D (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After reviewing 15 other care homes and a poor experience for 4 months at a purpose-built home, we placed Mum in the Solent Cliffs Nursing Home. We can honestly say that we wholeheartedly agree with the 5-star reviews already given to the home. All the staff from the nurses, carers, activity co-ordinators,
domestic and not least catering, are highly capable, proactive, kind and attentive. We were looking for a home that would support my mum's Dementia, Incontinence, Macular degeneration, worsening mobility issues and increasing nursing requirements. Solent Cliffs is excelling in supporting all of these conditions whilst keeping her safe, engaged and interacting with other residents and staff. The last 2022 Care Quality Commission assessment does not reflect the excellent standards that are now operating under the leadership of the care home manager. For the first time since Mum moved into a care home, we now have peace of mind that she is being looked after properly.

Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you so much for your kind words. Your mother has been a pleasure to support.


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Review from N C (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required a nursing home placement following a nasty fall and a period of time in hospital. She was physically and emotionally fragile and totally overwhelmed by events. When she arrived at Solent Cliffs the staff were welcoming, helpful, kind and professional. They all took time to get to
know my mother and to make her feel safe and cared for. My mother had wounds which needed nursing care and monitoring. The nursing staff were attentive and her wounds healed well. Staff were responsive to our requests and available to answer questions. Visitors were always welcomed with a smile. The team ethic is strong; staff have good relationships with each other and this is reflected in their care for the residents. Their practices are consistent and resident-focused. Staff interaction with residents was always positive, even on busy days, the needs of the residents were their priority. I felt reassured my mother would be safe. We very much appreciated the use of the coffee lounge and its outlook on the beautifully tended garden; the colourful flower displays were truly an aid to well-being and recovery. Thank you.


We wish to extend our grateful thanks to everyone at Solent Cliffs. This was a funded placement - I don't know the costings for this home. I would just like to mention that the toilet in my mother's room was extremely low - she often struggled to get on/off unless supported. I would have expected that the toilets would be raised or a taller style, to make using it easier for residents likely to have mobility problems. At home, we have installed a toilet which is 50 cm at seat height.


Reply from Hayley Kramm, Registered Manager at Solent Cliffs Nursing Home

Thank you so much for your kind words. It was an absolute pleasure to care for such a wonderful lady and so glad that we could assist in her road to recovery.


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Review from Amanda G (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Sikebt Cliffs following a fall and a stay in the hospital early in 2023. From day on, we have found the care to ve of the highest quality, and I cannot speak too highly of all members of staff concerned. Nothing is too much trouble, and I particularly like the way my mother
is treated like an individual and spoken to on a personal level by name, not just a number. Definitely 10/10 for this nursing home.

Reply from Hayley Kramm, Manager at Solent Cliffs Nursing Home

Solent Cliffs endeavours to treat all residents with dignity and respect. Thank you so much for your kind word.


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Review from Mike C (Son of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Solent Cliffs cared for my dad for the final three weeks of his life. Solent Cliffs were recommended by another local nursing home that couldn't meet Dad's needs themselves. Initially, we took Dad to Solent Cliffs to provide Mum with respite, but it quickly became clear that Dad would not be returning
home. The Solent Cliffs team were quick to understand our needs and to work with all of us to provide appropriate care. Despite Dad's brief stay, he settled in quickly and seemed to like all of the staff that he met. When we visited, the staff were always friendly and helpful. One member of staff even sat and held his hand as he passed away. We were kept informed of Dad's condition throughout. We definitely made the right decision in choosing Solent Cliffs.

Reply from Marilyn Duffin, Registered Manager at Solent Cliffs Nursing Home

It was an honour to care for such a wonderful gentleman and his family at Solent Cliffs. As a staff group, we feel privileged to have cared for him at the end of his life.


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Review from Angela B (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

NHS were unable to call or find a place in the hospital for my 100-year-old mother, so I rang this nursing home, and they immediately reacted to my problem, and within two hours, my mother was tucked up in a clean, warm bed and has been with them ever since. She is happy and receives 24-hour care.

Reply from Marilyn Duffin, Registered Manager at Solent Cliffs Nursing Home

Thank you for your comments. We always try to respond in a timely way, and we were glad we were able to assist with the admission of your mum.


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Review from Ian D (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by the team at Solent Cliffs for the final three months of his life too late June 22.
Dad had very challenging needs, physically and mentally, with his Dementia and Diabetic issues.
I cannot thank all of the staff enough for their care, support and kindness throughout this
period.
If you are fortunate enough for your loved one to be placed here, then I am sure you will be very pleased with the overall level of care and support.
Thank you again from all our family.

Reply from Marilyn Duffin, Registered Manager at Solent Cliffs Nursing Home

Thank you very much for your kind review. It was a pleasure to look after your father at Solent Cliffs.


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Review from N S (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was at Solent Cliffs for nearly four years until she had a massive stroke in December 2021. Many nurses and staff were very caring and proficient. However, I believe it does not deserve a “Good” rating which was achieved by “playing the game”. The Directors and Management are poor, presiding over
poor construction, maintenance, and health and safety practices. There were four managers in about a year. Mum had about one hundred days where the facilities in her room were inadequate, with little momentum to solve the issues e.g. heater not working for long periods in winter, no fan in a heatwave, toilet not working, electricity off, water leaks, etc. In my view some of these incidents were inexcusable. There were other unsatisfactory events. In the global pandemic communication to relatives was inadequate. I asked the current manager “Why have you not continued with the monthly updates sent by the previous manager” and she replied in writing “This is not policy but managers preference”!

Reply from Marilyn Duffin, Registered manager at Solent Cliffs Nursing Home

It was a pleasure to look after your mum for the four years she was a resident with us. As a new manager to the service I introduced myself to all the relatives and I was always available to answer any queries, or issues they may have had. I responded to all of your emails, and arranged a 2 hour meeting with you to discuss your issues. At this meeting I again informed you, that you could contact me at any time. It is my preference to contact relatives individually, rather than by a generic letter. You were a regular visitor to the home and were informed of any changes to guidelines that affected you or your mum. I am sorry that you now feel the service we provided throughout your mums four year stay was not good enough.


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Review from Richard L (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Solent Cliffs was the home of choice after the ratification process by the NHS continuing healthcare team and adult services after Mum had a fracture in a home in Aug 2019.
Mum came here in Oct 2019, and are grateful that Mum would be at this special place that I called home for Mum in her final days.
Mum
was suffering from advanced Alzheimer’s, meaning she had very challenging domains.
Despite the issues that the staff and myself had with the clinical commissioning group regarding mums 1-2-1 care, not once did they waiver with Mums care, ensuring that her needs were met above all else. All of the staff are a credit to the care sector. Day or night, I knew that Mum was in safe hands. Mum loved all of the staff here, as I did, always working diligently with love, care and compassion.
As Mum slowly slipped away, as tough as it was to see, I could see that all of the staff were going to miss her chats, laugh and posh voice.
Of all the places I could wish that Mum could see her final days, I am so appreciative it was here.

Reply from Faye Jessop, Support at Solent Cliffs Nursing Home

Thank you so much for your kind words. It was an honour to care for your mum throughout her time at Solent Cliffs.
She will be sadly missed by us all.


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Review from Barry M (Son of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that Mum spent in Solent Cliffs, I have always found the care and attention of both social care and medical care to have been of an excellent standard. The care and compassion given to residents are outstanding.

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Review from Alan P (Friend of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend has been a resident for some 5-months and sadly passed away today. In fairness to the staff, he was difficult and obstinate, towards the end of his life refusing to get out of bed and refusing both food and medication. However, I believe that the nursing staff went beyond the call of duty to
endure his comfort and well-being. The admin team were both helpful and supportive to friends and relatives. In all highly recommended.

Reply from Marilyn Duffin, Registered manager at Solent Cliffs Nursing Home

Thank you for your kind words. I will pass on your comments to the nursing team.


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Review from Martyn E (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from my initial enquiry concerning end of life care for my mother and her transfer from hospital to the prompt collection of her corpse by the funeral directors, I was impressed by the professional managers of Solent Cliffs. My particular gratitude is owed to the staff, who, without exceptions,
were capable, courteous and helpful at all times. The only reservation I have about Solent Cliffs is attributable to the fact that it was not a purpose-built facility; it consists of subsequent extensions, and the narrow corridors resemble nothing as much as a rabbit-warren. I was allowed access to my mother as wished.

Reply from Faye Jessop, Support Manager at Solent Cliffs Nursing Home

Thank you very much for your kind review. It was a pleasure to care for your mother at Solent Cliffs.


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Solent Cliffs Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Solent Cliffs Nursing Home is calculated as follows: ( (101 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Solent Cliffs Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

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Hayley Kramm

Job Title: Registered Manager

Joined: 2023

Hayley started her vocation in care within Solent Cliffs at the age of 18. Deciding that Nursing was her passion she went on to train at London Southbank University. Once qualified, Hayley worked at Kings College Hospital as a Stroke nurse. After 2 years in a busy London hospital, Hayley moved back down south and joined Southampton University Hospital as a Cardiac Intensive Care nurse. After leaving intensive care, Hayley returned to Solent Cliffs as an RGN. 2 years later, Hayley took on a role as a manager within a nursing home in Alverstoke. It was here that she gained her NVQ 5 in Leadership and Management. Hayley decided to take a step down after 3 years as a manager and work as an RGN within another Beneva Home named Beechwood. During Hayley’s 4 year stay at Beechwood, she worked her way up the management ladder becoming the home's Clinical Lead and then to Deputy. When the position of Manager became available within Solent Cliffs, Hayley felt a very strong urge to return to the home where it all began for her. Hayley has a passion for providing residents with person-centred care and treating all as individuals. Hayley enjoys teaching staff and promoting a positive work culture.


Frequently Asked Questions about Solent Cliffs Nursing Home

What types of Care is Solent Cliffs Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Solent Cliffs Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Solent Cliffs Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Solent Cliffs Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Solent Cliffs Nursing Home to the centre of Fareham?

3.2 mile(s) as the crow flies, distance by road may be significantly further.