Review from Mike L (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience

I have nothing but praise for the excellent care and attention provided by the team at Solent Cliffs for my mum. In particular, my special thanks go to the registered
manager in helping me out at very short notice in an extremely challenging and stressful situation, and getting my mum settled in very

quickly and making her feel loved.
All the staff are extremely friendly, hardworking, communicative and totally committed to making sure Mum was very well cared for. I cannot thank them enough. I, therefore, have no hesitation in recommending Solent Cliffs to anyone.

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Review from Lynne H (Daughter of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience

I last submitted a review in 2018 and never thought I would still be reviewing again two years later. My Mum is now 95 years old, having miraculously survived her end of life prognosis four years ago and latterly, free from catching coronovirus and a few health scares in between. It has been hard for

us all, having several lockdowns to deal with and long spells with no visiting and even harder for the team at Solent Cliffs to manage with keeping our loved ones safe. We have learnt we have to be patient and accept that the rules are there to keep Mum and the staff safe. Without their care and dedication, I have no doubt that we wouldn't have shared four more birthdays and Christmases with her in our lives. Mum's dementia has stepped up through the various phases that this dreadful disease presents, she needs lots of love and reassurances and we are thankful that she gets this in bucket loads.

Reply from Mary Maughan, Home Manager at Solent Cliffs Nursing Home

Thank you, Lynne, for your lovely review. It is our pleasure to have mom here with us. We are hoping soon to be able to open so that loved ones can return. We miss you all visiting us.

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Review from Lee K (Son of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience

My mother spent the last 13 months of her life at this care home.
The way she was treated after her passing was totally and utterly disgusting.
She was left in her room for 17 hours with the door shut untouched and unwashed.
Absolutely no dignity shown.
They have nurses working there who have

no clue about end of life treatment.
Disgusting.

Reply from Mary Maughan, Manager at Solent Cliffs Nursing Home

We are sorry you had a poor experience during this sad time, particularly as your mother had a very happy 13 months in our care. So understandably it is disappointing now to find your mother was left unattended. We accepted our duty of candour, expressed verbally and in several letters to you. Once again on behalf of Solent Cliffs we apologise. As you know it was the weekend and the OOH GP was contacted more than once to certify your mother's passing, which did not occur until 14.40 the following day. This was some 14 hours later following which the care team immediately attended to your mother and made every effort to preserve her dignity. The records state the team communicated with you throughout and kept you informed of reasons for the delay. The room was made presentable, window open and fan on to keep the room cool.

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Review from Sarah M (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

My Mum had got COVID-19 in the care home and we feared the worst. But the staff have been fantastic. My Mum survived from COVID and I have managed to visit. I couldn't recommend Solent Cliffs enough. The staff is fantastic and the standard of care is second to none.

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Review from C B (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience

I would not recommend this nursing home, lack of support, and care towards a 96-year-old bedridden war veteran. Even after numerous complaints, nothing changed appalling. Even when self-funding at an extortionate amount of money. Have now moved my father to a new home as he was so unhappy.

Reply from , Registered Manager at Solent Cliffs Nursing Home

Dear C B,

Thank you for taking the time to provide us with your feedback.

On behalf of Solent Cliffs, I am sorry to hear that the standards of care did not meet your expectations. I understand that your father has significantly improved in the 2 years and 7 months of being cared for at Solent Cliffs considering that he was given a few months' prognosis.

Having joined the company in May 2020 and been informed of your concerns which were being dealt with promptly by one of the senior management team, I can understand your frustration based on the rating described in carehome.co.uk. If given enough opportunity to know more about your father and your active involvement, we could have moved forward in a positive direction.

I am sorry that your father’s move to another nursing home, occurred too soon. We take every comment to the utmost seriousness and have logged your feedback as part of our Customer Satisfaction survey to be able to address any aspect of the Home’s services that needs to improve.

We always strive to get customer service right and ensure that all the people under our care are safe, well cared for, and satisfied with the service they receive. To this end, we are deeply sorry.

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Review from M H (Wife of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience

We have always been very happy that my husband has been at Solent Cliffs. Every single member of staff from top to bottom always work together to create a loving, caring environment. I have never heard an unkind word or action with any residents. Relatives are included as part of the family. During

the lockdown, everyone has pulled together covering any job in order to keep things going and always done with a smile.

Reply from Rechell Hernandez, Home Manager at Solent Cliffs Nursing Home

Thank you for your feedback. Your support is very much appreciated.

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Review from Debbie A (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

I have nothing but praise for each and every member of the nursing and care staff for the amazing care and dignity shown to my Dad and our whole family. I credit the care shown to Dad; for me having my Dad for as long as I did. Truly amazing.

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Review from Rebecca C (Daughter of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience

I would just like to thank every single member of staff that cared for my father while he was in your care.

Dad had dementia and some of the things he got up to were extremely challenging for the staff but they handled it with professionalism and with humour.

I can’t thank all the staff for what

they did and the time they dedicated to him, from management, nursing staff, care staff cleaning or laundry staff, you are all wonderful people.

My father passed away on the 2nd of October and I will be eternally grateful not only on my behalf but also on my father's behalf as well. Total discretion was required to keep him there and they were second to none.

Many thanks to everyone and I will not forget what you’ve all done for us.

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Review from Mike P (Nephew of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience

My aunt went to Solent Cliffs from hospital in September 2017 following a stroke. She required round-the-clock care as she was unable to do anything for herself. The members of staff that I had dealings with were outstanding, not just in their care they provided but in the dedicated way the went about

it.
Good facilities at the home and her room had a view across the Solent to the Isle of Wight. This meant a lot to her as the sea played an important part in her life. The home made her last six months as good as they could have been.

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Review from Steve P (Son of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience

Really excellent caring culture and both the quality and compassion shown by all the staff is really top draw. As the building is not purpose built, other homes can appear slightly better, but this is being addressed with a programme of fairly extensive improvements.

Despite this slight shortcoming,

the premises are maintained to a very high standard.

As a retired Business Analyst, I am acknowledged as a person who is difficult to please, because I expect the highest professional standards, but Solent Cliffs managed to easily exceed my expectations.

Despite the guidance comment above, I would like to particularly highlight the contributions made by some of the staff for their contributions towards making my father's last days as comfortable and as pleasant as they could be. Although I knew that my father was dying they made it as painless for me as they did for him. Well done and thank you.

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Review from Dave B (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

My mum always said that she didn't want to end up in a nursing home but unfortunately we didn't have a choice.
From the initial show round, we realised that there was a lovely, friendly environment which continued for the duration of mum's stay and she settled in straight away.
We are so glad we decided

to move her when we did and to this home.
The staff all seemed to go the extra mile, for example, one of the kitchen staff told me she had sat with my mum for a while one evening. There are too many other examples of the personal touches to mention in this review.
The staff helped to reduce the stress of the final days, always keeping us up to date with any developments, and working towards our wishes.

Reply from Vicki Long, Managers Assistant at Solent Cliffs Nursing Home

Thank you, Dave, it was a pleasure to care for her. Thank you so much for your kind comments, the staff will be very happy to hear them. Best wishes to you and all your family for the future.

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Review from Jane H (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience

Mum moved inot Solent Cliffs from QA in October 2017 as her needs had changed. We were advised by QA that she was on end of life care and had approx 2 to 4 weeks left to live. She actually ended up living there for 3 months and passed away on the 11th Jan. The care she received was excellent from the

day she arrived until the day she died we could not have asked for better.

All the staff including the care staff, nurses, cleaners, laundry staff and the ladies bringing round the drinks were very kind and caring. They kept us fully aware and up to date of Mums condition at all times and always made time to speak to us however busy they were. As well as this, they fully recognised the stress and upset we were under due to Mums decline and were always very kind to us making sure we were ok too. A member of their team attended Mums funeral which was very kind too.

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Review from A K (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

The staff in this home are exceptional the kindness and patience they show is genuine.
The home smells pleasant and it is clean.
The building is quite large and a little confusing at first. Limited space in rooms and corridors.

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Review from Sharon C (Daughter of Resident) published on 15 April 2016
Submitted via Website • Report

Overall Experience

My mum went to Solent Cliffs as end of life. The manager and her staff were so caring as my mum would not settle as she wanted to be at home but the level of care she needed the home option was out of the equation. All nursing staff won my mum round and her 3 weeks there before she passed away we could

not have wanted a better home for her.

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Review from C P (Son of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience

The staff at Queensmead, are so so caring and attentive to all their clients and families. Nothing is too much for them, I don't have to worry about my fathers well-being, which helps to enjoy being there with him. The food is excellent, in that they have a varied choice and good portions. Also it's

very clean, it feels like home from home in some ways. Excellent!

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Solent Cliffs Nursing Home

Care Provided by Solent Cliffs Nursing Home

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Funding & Fees Guide for Solent Cliffs Nursing Home

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