South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA
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8.9 51 Reviews
  • South Africa Lodge, Waterlooville
South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has wheelchair access throughout.

A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.

A full clinical team develops care packages that maximise the individual potential of residents. Every resident is carefully assessed before any placement and care packages reviewed on a regular basis.

The quality of care at South Africa Lodge is underpinned by strong governance processes and the continual development of staff skills.

Care Provided by South Africa Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Niki Richards (General Manager)
  • Admission Criteria
    • self, local authority, health, third party
    • Ages 50+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for South Africa Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The top priority is to protect residents, this means that visitors must follow the visiting guidelines to ensure all protection measures in place. They ask for visitors support in keeping everyone safe.


    Please do not come into the service if feeling unwell or have any symptoms of cold or flu. The residents are very vulnerable.


    Visiting is strictly by appointment only, if turning up without an appointment, visitors will likely be turned away.


    Appointments can only be booked during office hours Monday to Friday – please ring reception to book an appointment.


    Good hand hygiene remains essential please use the alcohol gel provided before entering the home.


    Visitors will not be permitted to enter into any part of the service that is not designated for visits and will be escorted to the area.


    Arrangements to take residents out of the service will be arranged with senior Clinical teams, where a full risk assessment of needs and behaviour is undertaken to ensure it is safe to do so.


    At all times the staff are there to help visitors and their residents; please do not be afraid to speak to staff about loved ones if there is anything of concern.


  • Parking
  • Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.


Total of 51, showing 1-20
8.9

South Africa Lodge has a Review Score of 8.9 (8.939) out of 10, based on 14 reviews in the last 2 years. Over all time South Africa Lodge has 51 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My dad is currently in South Africa lodge and the care he receives is outstanding.
My dad is so happy and settled. He always looks clean tidy and his hair is always brushed.
I love the way the carers are with my dad.
I could not ask for better care.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review. We are really pleased to hear your dad has settled well at South Africa Lodge, I will ensure this is passed on to the team there.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and top care very attentive, my husband is warm comfortable, and well looked after physically and mentally, and my visits are always welcomed either in the main lounge or his bedroom.
He enjoys the company of the staff.
If there is a problem I get called immediately to be informed
of the matter.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review and feedback, we will ensure this is passed on to the team at South Africa Lodge. If you would like to share any specific feedback or discuss further the lower scoring areas please feel free to get in touch with the General Manager or one of the Clinical Managers at the service.


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Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been living at South Africa Lodge for almost a year. I am thrilled that she has settled well and is so much happier and healthier. This is a testament to the wonderful care she is receiving from all the staff. Everyone is so welcoming, cheerful, friendly and helpful. The home is
always spotlessly clean and bright and cheerful. There is always plenty of activities going on, something for everyone. The staff keep in touch regularly with updates. I highly recommend South Africa Lodge.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to write this fabulous review. We're really pleased to hear your sister-in-law has settled well over the last year and is much happier and healthier too. We will be sure to pass on your lovely words to the team at South Africa Lodge.


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Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, Dad passed away in Wisteria last weekend, but the care and compassion that all members of staff showed to him were immeasurable. They all went above and beyond to make his final few weeks comfortable. Management should be proud of the exemplary care that was delivered. They could not
do enough for our father but also supported all of the family through this difficult time.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Firstly I'm sorry to hear about your father's passing last weekend. Please accept our condolences to you and the family. Thank you for taking the time to write this lovely review at what must be such a difficult time for you all. It is lovely to hear how the team at South Africa Lodge supported you all through this time and gave your father the most wonderful care. We have passed on your kind words. Thank you.


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Overall Experience  Overall Experience 4.0 out of 5

My mum came from another care home, they were unable to lower Mum's blood sugar. South Africa Lodge managed to control her blood sugars and this had a beneficial effect on her behaviour. Mum did very well at South Africa Lodge.
If I had a criticism, it would be that the environment was a bit bland
and institutional and it would be nice to have a meal with Mum.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for your review. It's great to hear how well the team at South Africa Lodge have managed your mum's health and condition. Regarding South Africa Lodge's environment, the home is designed to have both a clinical and therapeutic benefit for residents with complex needs which, compared to some traditional nursing homes, can appear bland. Caring for people in a complex care service means that some facilities such as dining with relatives are not always possible to support.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of South Africa Lodge for the past six months and I cannot begin to say how happy I am with the care and attention he is given every day. The staff are all so kind and caring and have helped him to settle in and look after him so well, they also are very attentive to the
needs and worries of the family, always willing to talk and explain everything to the family which is really reassuring especially when they are very worried abought their loved ones. Thank you South Africa Lodge for everything.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for taking the time to write this lovely review, it is much appreciated.
It's great to hear that your husband has settled in so well. We will be sure to pass on your kind words to the team at South Africa Lodge!


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Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit, I find the staff kind, caring and attentive. You can see and feel the loving and respectful atmosphere they have created. There is always plenty of staff around, so residents aren't left unattended. Although the level of care residents in this home require is challenging, the staff
take it in their stride and provide care in a respectful manner. It's always nice to see the staff chatting and engaging with residents in the lounge as friends, rather than just in a staff-resident relationship. Staff go out of their way to keep residents entertained by singing with them, styling their hair, painting and cutting their nails. There is also regular entertainment arranged for residents, and they recently had a 'bring your pet to work' day, which allowed residents to interact with animals, which was lovely.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for this wonderful review. Feedback such as this makes our colleague's day, so we will be sure to pass on your lovely words to all the team at South Africa Lodge. Thank you once again!


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Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care Mum is receiving at South Africa Lodge. Everyone from the reception staff to the cleaners are caring, helpful and understanding. Nothing is too much trouble. They have been particularly welcoming to our elderly father who visits Mum regularly. In August, when they celebrated
their 64th wedding anniversary, the staff decorated her room and made them a lovely cake. The garden is well looked after and there is plenty of entertainment, which Mum thoroughly enjoys. It's reassuring to know Mum is well looked after and in a safe and comfortable environment.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for this lovely review, which we will be sure to pass on to the team at South Africa Lodge.
It's great to hear that everyone at the home takes an active part in caring for your mum and the family when they visit.
Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

We visited our brother recently and were pleased to find him much more alert than he had been prior to admission. He is happy and relaxed. The atmosphere in the home was warm and friendly, and the staff were very attentive to both ourselves and our brother, who has severely limited verbal communication.
His room was spacious and full of his pictures. We feel very reassured that our brother has settled in so quickly.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you, Penny, for this wonderful review. It's great to hear that your brother has settled so well and the comfort that this gives his family. We'll be sure to pass on your kind words to the team at South Africa Lodge.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at South Africa Lodge for a few months now and she has truly settled in. The staff are so kind and caring to her and manage her needs exceptionally well. This month mum had fun when she went swimming for the first time in years and she had the most wonderful time dancing and
singing to 50s/60s music during the garden party. According to Mum, it was the best time she had had in a very long time. Huge thank you to all the staff who care very much and work so hard to make SAL such a warm and welcoming home for their residents and visitors.

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Overall Experience  Overall Experience 4.0 out of 5

Residents are treated with the highest care and respect at all times. Any concerns are dealt with quickly and managed well. Staff are always pleasant, helpful and extremely caring. Families of residents are treated with kindness and compassion. Personal like/dislikes are considered, and carers treat
each resident as an individual. Personal care is of a high standard. Rooms are always very clean and tidy, and safety is always foremost. Everyone is treated with kindness and understanding in a friendly and welcoming environment.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you, Irene, for taking the time to write this lovely review, which we will be sure to pass on to the team at South Africa Lodge.
It's very much appreciated.


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Overall Experience  Overall Experience 2.0 out of 5

My experience of this care home is quite different to their publicity. During my wife’s time there she was on 1 to 1 care but still suffered 9 recorded falls, one broken hip and a broken knee plus many unexplained bruises on her body. The home is split over six lodges so I can only comment on the one
she was in. A few of the staff were excellent but many were lazy and inattentive to residents. Interaction and stimulation was not given on a daily basis. Drinks were not mixed correctly and cutlery and crockery dirty to name a few of my observations. I used to visit for a large part of each day to spend as much time with my wife, a situation the staff didn’t care for as I witnessed the daily failings. This was reported back to the management who restricted my visiting time and also threatened to exclude me from the home. Very difficult to give accurate star ratings as the service provided was very erratic from day to day. In my experience, I could not recommend this home.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

We are sorry to read your personal view about one of the lodges and the experience that you feel you have had. Sadly your wife had a number of falls due to her deteriorating health but it is important to add that having 1:1 support will not stop a person from falling, from our meetings and reviews by the commissioners this was always made very clear to you, all of these incidents were reported to the relevant authorities, investigated and no further actions required.
Our last CQC Inspection in October 2022 rated us Good in all areas and was a very comprehensive inspection carried out over many days by an experienced team of inspectors. We have recently been reviewed and subsequently have been awarded as the leading specialist care provider in the country.


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Overall Experience  Overall Experience 2.0 out of 5

This review refers to one lodge in particular, I cannot speak for all the lodges but some comments relate to all. Extreme understaffing; sometimes no carer in the lounge, leaving residents vulnerable. There is no routine, staff are often unsure of what they should be doing, or where they should be.
Far too many untrained and agency staff with no previous knowledge of caring. Residents are left alone in their rooms with little or no interaction from anyone. When they are in the lounge they are constantly told to 'Sit down'. Activities consist mainly of outside entertainers coming in. Daily activities do not happen and there are no one to one 'chats'. Management and (some) carers resent the presence of relatives and are unwelcoming. There is no respect or care for personal items and very little effort made to resolve this issue. There are some very good carers and I'm sorry that they have been included in this review. There is a very negative attitude all around.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

We are sorry to read your personal view about one of the lodges and the experience that you feel you have had. We feel it is important to comment that despite many meetings you have had with both local and senior management you have not been able to move forward in your opinion from practices that you feel you have experienced in the past. Our last CQC Inspection in October 2022 rated us good in all areas and was a very comprehensive inspection carried out over many days by an experienced team of inspectors. We have recently been reviewed and subsequently have been recognised as a leading specialist care provider. Currently we have no vacancies for staff. All staff have a comprehensive induction of 17 days. Our staff retention is currently at an industry leading 80%. Care is specific to the resident, each person’s individual needs. Feedback from external professionals was that your relative, whilst in our care, and all our residents are thriving at South Africa Lodge.


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Overall Experience  Overall Experience 5.0 out of 5

South Africa Lodge staff and the group have been incredibly supportive of our family. They know, understand and truly care for their residents. Our father has been in the home for three years. They know his personality, his likes and dislikes and are supporting him appropriately with his dementia needs
and any changes medically or physically, but also trying to ensure he is included in the activities of the home where possible (this has even included a llama visiting his bedroom!). Communication is good between the home and our family, and knowing we can trust their care gives us comfort and peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

Caring staff and managers, always polite and helpful, ready to answer difficult questions when they arise and very supportive. This has been our mother's home for over 10 years, and we cannot thank the staff enough. The receptionists are pleasant, and the activities team go out of their way to take
Mum out when requested. The finance team always respond when you need them. The Wisteria team know Mum and all her family well; we have a lot to thank them for. Thank you for your kindness, help and support. You all do an amazing job.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for taking the time to write this wonderful review, Denise. It's great to hear that your mum is very happy and settled at South Africa Lodge.
We'll be sure to pass on your kind words to all the teams you mention. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at South Africa Lodge for about three months now, and I visit him every other day. I have been very impressed by the care he has received. The staff are kind, caring and respectful. He is well cared for and settled. Whenever I visit, the staff are very friendly and welcoming,
and I can see the positive relationship my dad has with them. The food is excellent, and the cleanliness and laundry services are of a very high standard. It is a very difficult decision to hand over the care of a loved one, but we have been impressed by the excellent care my dad has received.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for taking the time to write this wonderful review for our team at South Africa Lodge. We are glad to hear that your dad is happy and settled and that this helps a little at this difficult time. We'll be sure to pass on your kind words to all the team. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at South Africa Lodge this year, and myself and all the family could not have chosen a better place for him.
He had complex needs, but the staff were competent, professional and caring in every way towards both my father and us.
We felt that the home is well run and clean.
On top of every care one would expect, they also have wonderful things like little parties, singalongs, dancing and wherever safe for appropriate residents, even little trips out in a minibus. There is even a little mock-up bar with safe darts etc, which my dad would have loved.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Many thanks for this wonderful review, Graham.
It's great to hear how our team went above and beyond in caring for your dad. We will be sure to pass your kind words on to the team at South Africa Lodge.
Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My husband, bless him, was diagnosed with severe dementia, and although I desperately wanted to keep him home, I found it impossible to cope. It was heartbreaking to face reality, and finding him a placement was difficult. A place was found in South Africa Lodge, but due to Covid, we were unable to
view it before he was admitted. It goes without saying. I was worried for him and full of guilt. The Lodge was extremely helpful in putting my fears to rest by calling me and allowing me to call. The weeks passed, and he began to settle into the all-male Lodge; his anxiety decreased, and he settled with this amazing team. His room is home from home. I can take whatever I like for his treats. I cannot praise all the staff enough. The activities crew are incredible. Always things going on, even during Covid, we have our video calls. As you can tell. My fears were unfounded. I know he is in the right place, is given the love and care he needs... thank you, one and all.

Reply from Natasha Goodchild-Gwyther, Executive Assistant at South Africa Lodge

Thank you, Pauline, for these wonderful words. It's especially pleasing to hear the positive experience you've had during the COVID pandemic, which has been extremely hard on staff, residents and families alike. Your comments have already been passed on to the team at South Africa Lodge, who are very grateful. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this wonderful home enough. My father was suffering from dementia and spent his final weeks under the care of the beautiful staff of Daisy Lodge. From the amazing people on reception through to the nursing staff, our whole family were embraced and kept informed at every step. Nothing
was too much trouble, and someone was available 24 hours a day, 7 days a week. We thank you from the bottom of our hearts for the last precious days we were able to spend with Dad, this was especially important for Mum. Thank you once again.

Reply from Natasha Goodchild-Gwyther, Executive Assistant at South Africa Lodge

Amanda, thank you for taking the time to post this wonderful review. I'm glad to hear that your father's final weeks were comfortable with us. I'll be sure to pass on your lovely words to all the staff, especially those on Daisy Lodge. Take care.


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Overall Experience  Overall Experience 5.0 out of 5

From day one, we have both been treated with kindness, respect and courtesy. Nothing is too much trouble for the staff, who are some of the most patient and kind people I have ever met. My husband settled in fairly quickly and we were able to fill his room with familiar objects to help this along.
We are able to have 'private time' if needed but we are also able to join in all the fun and games in the lounge. I know that my husband is safe, clean and well looked after here and cannot praise the staff highly enough.
Any concerns are quickly sorted and everything is explained to me clearly and concisely.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your review. I will make sure the team are made aware and pass on your kind words. Kind regards, Naomi.


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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for South Africa Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for South Africa Lodge is calculated as follows: ( (103 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (14 Poors x 2) + (5 Very Poors x 1) ) ÷ 159 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.606 Points relating to the number of positive Reviews for South Africa Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 12 Positive Reviews ÷ 19.8 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Niki

Niki Richards

Job Title: General Manager

Joined: 2022

Home Manager


Frequently Asked Questions about South Africa Lodge

What types of Care is South Africa Lodge registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does South Africa Lodge provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does South Africa Lodge have?

There are 99 Single Rooms.

What are the Facilities & Services at South Africa Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Africa Lodge to the centre of Waterlooville?

0.4 mile(s) as the crow flies, distance by road may be significantly further.