South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA
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8.9 51 Reviews
  • South Africa Lodge, Waterlooville
South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has wheelchair access throughout.

A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.

A full clinical team develops care packages that maximise the individual potential of residents. Every resident is carefully assessed before any placement and care packages reviewed on a regular basis.

The quality of care at South Africa Lodge is underpinned by strong governance processes and the continual development of staff skills.

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Care Provided by South Africa Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Niki Richards (General Manager)
  • Admission Criteria
    • self, local authority, health, third party
    • Ages 50+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for South Africa Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The top priority is to protect residents, this means that visitors must follow the visiting guidelines to ensure all protection measures in place. They ask for visitors support in keeping everyone safe.


    Please do not come into the service if feeling unwell or have any symptoms of cold or flu. The residents are very vulnerable.


    Visiting is strictly by appointment only, if turning up without an appointment, visitors will likely be turned away.


    Appointments can only be booked during office hours Monday to Friday – please ring reception to book an appointment.


    Good hand hygiene remains essential please use the alcohol gel provided before entering the home.


    Visitors will not be permitted to enter into any part of the service that is not designated for visits and will be escorted to the area.


    Arrangements to take residents out of the service will be arranged with senior Clinical teams, where a full risk assessment of needs and behaviour is undertaken to ensure it is safe to do so.


    At all times the staff are there to help visitors and their residents; please do not be afraid to speak to staff about loved ones if there is anything of concern.


  • Parking

  • Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.


South Africa Lodge Reviews (51)

Total of 51, showing 21-40
8.9

South Africa Lodge has a Review Score of 8.9 (8.939) out of 10, based on 14 reviews in the last 2 years. Over all time South Africa Lodge has 51 reviews.

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Review from Kevin F (Son of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of South Africa Lodge and the care that our Mum received in the time that she spent at the Lodge. Mum was not at the Lodge for very long but in that time the staff showed her such love and care that I was moved beyond what simple words can convey. In the last couple of
days before her passing we, as a family spent 24-hours a day with our Mum - and during that time were treated with the same love and respect. One hears so much written about how people with dementia are treated these days but if there is an exemplar for other care homes to strive for - it is at South Africa Lodge. The facilities are very good but it is the staff and the care with which they have been trained that shines through - such wonderful care not only for the person in their care but for the family too. I will always be grateful for the care you showed to our Mum that allowed her to pass in dignity surrounded by love. Thank you.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your kind words, they mean such a lot to the team here. I will make sure I pass this to them. Kindest regards, (General Manager)


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Review from Penny R (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care my husband receives at South Africa Lodge. He is treated with respect and concern for both his mental and physical health and his personal situation and needs. His illness pushes everyone into unknown territory and can be challenging but everyone cares in ways that
go beyond their professional skill into simple human kindness.

Reply from Naomi Edge, General Manager at South Africa Lodge

Thank you so much for your kind words. I will make sure the team have this passed on to them. Kindest regards, Naomi.


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Review from Julia O (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at South Africa Lodge have been caring for my Mother for over 6 months. Prior to that, we entrusted the care of my Mother in Law for 5 years until she passed away. The nursing staff, catering, cleaning, laundry, occupational therapy staff are all extremely friendly and treat all the residents
with dignity and respect addressing them by name and always having a cheerful disposition. I am impressed by the consistency of the staff which is a testament to the organisation as well as the wellbeing of our dear relatives.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your kind words. I will make sure the team are able to see this as I know they work really hard to make sure people and families are cared for.
Kind regards


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Review from Lynne C (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved Mum was looked after at South Africa Lodge for the last year and two days of her life. She was looked after with such care and devotion by the superb team of people there, I have tears in my eyes while I write this. The staff could not have done more for our Mum and the love they showed
her was so genuine. When she passed on Sunday the 9th of December, it was very sad, but comforting to know that she could not have been better cared for. We will always remember the kindness and care of the whole team there. Thank you.

Reply from Naomi Edge, Manager at South Africa Lodge

Thank you so much for your kind words. Your mum will be so missed by all at SAL, she was very much loved. Please extend our love to you and your family at this very difficult time. Naomi.


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Review from Elspeth W (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved here around 7 months ago and we have been very happy with the care he has received. The staff appear to really care about the residents and enjoy interacting with them. We would have appreciated a meeting with a manager at the start but our recent meeting was very useful and positive.

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Review from Alex T (Friend of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is excellent, staff are superb and the place is spotless. I find that the staff are helpful, pleasant and kind to everyone. This faculty is a brilliant advert for anyone. The person who I visit has come on leaps and bounds since he came here.

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Review from A W (Wife of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, who suffers from Parkinson's dementia, has settled into South Africa Lodge really well. He seems to love all the carers and is well looked after. He has his "bad" days but most of the time is happy and I can't ask for more than that.

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Review from M W (Wife of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in South Africa Lodge for over three years. During this time the care for my husband has been more than satisfactory. During the decline in his condition changes to meet his needs have been provided.
The staff work as a helpful, caring and happy team. The meals look delicious
varied and nourishing. Outings and entertainment are provided. Recently my husband had a relapse and the care was excellent. Together with the paramedics and aftercare, my husband recovered. I am always kept up to date.

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Review from Christina M (Sister of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, we are not able to visit my brother often. But when we have seen him he is well fed and dressed in clean decent clothes.

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Review from P T (Husband of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in South Africa Lodge for five weeks and it is too soon to answer all the questions. However, on every occasion I have visited (30 times) I have been impressed with the patience, resilience and knowledge of the staff.
They genuinely care for and treat with dignity all the residents,
no matter how challenging. The manager is very visible and the residents welcome her when she visits.
From what I have seen and heard, this is the best place for my wife. Four of our family members endorse my views.
My wife is on a special diet so I cannot comment on the food nor have I yet seen the activities.

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Review from D K (Friend of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

South Africa Lodge is an extremely well run caring place. The staff are fantastic, helpful and friendly providing care and comfort to the residents in spotless surroundings. The facilities offered are second to none both inside and outside in the gardens.
The care of the residents is exemplary.

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Review from Gina R (Sister of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care and attention my brother gets. He is always clean and tidy. The staff are very attentive and show open displays of affection to all residents. He always appears to be happy and that is the most important thing to me. If he is happy I am happy

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Review from Suzanne B (Wife of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with every aspect of South Africa Lodge. My husband seems very happy. We, as a family, have a great deal to be grateful for with the level of care.

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Review from S J (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with my husband's care at South Africa Lodge. My husband is always clean and tidy.
The food looks very nice and he always enjoys it. Staff are very friendly and approachable. They have a very good relationship with him. I am always advised if he has been ill.

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Review from David B (Brother of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my brother nearly every Monday and Thursday for some time now. He has always been well cared for. The staff have always been very pleasant to myself. I showed the paper form of this review to my brother, the first thing he said it is very nice here, I like it here. It is always
clean and tidy. I think security is excelent too

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Review from Eva M (Husband of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to anyone. My husband loves this home, staff are wonderful. Everyone is friendly and very caring.

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Review from Helen S (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at South Africa Lodge for three years now. During this time, all staff have been so kind and understanding to my mum and us; her family. Their attention to every detail of her care, her likes and dislikes and her comfort is heartfelt and sincere. The core ethics of the team
is a learning environment.

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Review from Carol M (Wife of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is settled and happy in Primrose Lodge at South Africa Lodge. He is well looked after by the wonderful staff.

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Review from Sue W (Wife of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with the best care. Staff very well trained. Meet the requirements of the residents. The staff are all very welcoming and friendly to the visitors. The home is spotless. The activities team are the best.

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Review from Terence W (Friend of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an ex-service colleague of the person I visit, four of us go every two weeks and are really impressed with the care and treatment he has been given also the progress he has made since the 18 months we have been visiting him.

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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for South Africa Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for South Africa Lodge is calculated as follows: ( (103 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (14 Poors x 2) + (5 Very Poors x 1) ) ÷ 159 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.606 Points relating to the number of positive Reviews for South Africa Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 12 Positive Reviews ÷ 19.8 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Niki

Niki Richards

Job Title: General Manager

Joined: 2022

Home Manager