South Africa Lodge

43 Stakes Hill Road, Waterlooville PO7 7LA
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8.9 51 Reviews
  • South Africa Lodge, Waterlooville
South Africa Lodge focuses solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. The home offers a safe environment and has wheelchair access throughout.

A comfortable and spacious interior includes en-suite bedrooms, colourful decorations and a large garden area. Residents are encouraged to make the most of their surroundings and live an active lifestyle.

A full clinical team develops care packages that maximise the individual potential of residents. Every resident is carefully assessed before any placement and care packages reviewed on a regular basis.

The quality of care at South Africa Lodge is underpinned by strong governance processes and the continual development of staff skills.

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Care Provided by South Africa Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Niki Richards (General Manager)
  • Admission Criteria
    • self, local authority, health, third party
    • Ages 50+
  • Room Information
    • Single Rooms (99)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (99)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for South Africa Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The top priority is to protect residents, this means that visitors must follow the visiting guidelines to ensure all protection measures in place. They ask for visitors support in keeping everyone safe.


    Please do not come into the service if feeling unwell or have any symptoms of cold or flu. The residents are very vulnerable.


    Visiting is strictly by appointment only, if turning up without an appointment, visitors will likely be turned away.


    Appointments can only be booked during office hours Monday to Friday – please ring reception to book an appointment.


    Good hand hygiene remains essential please use the alcohol gel provided before entering the home.


    Visitors will not be permitted to enter into any part of the service that is not designated for visits and will be escorted to the area.


    Arrangements to take residents out of the service will be arranged with senior Clinical teams, where a full risk assessment of needs and behaviour is undertaken to ensure it is safe to do so.


    At all times the staff are there to help visitors and their residents; please do not be afraid to speak to staff about loved ones if there is anything of concern.


  • Parking

  • Adequate on site parking for staff and visitors. The home has designated parking for those who are less able.


South Africa Lodge Reviews (51)

Total of 51, showing 41-51
8.9

South Africa Lodge has a Review Score of 8.9 (8.939) out of 10, based on 14 reviews in the last 2 years. Over all time South Africa Lodge has 51 reviews.

Overall Experience

  • 41
  • 8
  • 0
  • 2
  • 0

Date Published

51
3
4
14
37

Review from Tony D (Friend of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in my friend since he became a resident has been amazing. He is a different person and always cheerful. The staff are friendly, cheerful and helpful and always have "time" they are kind and caring they seem to really enjoy what they are doing and the atmosphere is warm and caring. The
facilities are welcoming.

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Review from Doreen F (Wife of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in South Africa Lodge since June 18 and I cannot fault it! Dementia has "robbed" me the ability to care for him at home and the staff look after him so well. I don't stop worrying about him but I truly know he is cared for by nurses, carers, cleaners, activity staff and management.
Thank you.

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Review from Joan F (Wife of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at South Africa Lodge since last March. First impressions - light, clean, tidy, calm, well run and very hospitable. His room has a lovely view - quite large and with a shower and toilet. Relatives are encouraged to bring in personal items to make the residents feel at home. Staff
without exception are caring, friendly, concerned, knowledgeable and will always go the extra mile to help both relatives and residents. Events are organised - summer fare, musical afternoons, trips out in the minibus and diaries. Relatives can attend a meeting monthly. Food is excellent. I am so grateful to the staff for their care and support.

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Review from J B (Friend of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our friend on a fortnightly basis and have seen him in 3 different homes over the last 2 years. Since he has been at South Africa Lodge we have seen great progress in his manner and conversation. He has improved so much which is all due to the care given to him by all the staff. They are a
credit to their profession. I would, if it happened to me, love to be placed under their care and supervision as I know I would be safe and taken good care of.

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Review from Carol (Niece of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing this review because I know how hard it is to find the right home. My aunty has been in good homes, and bad ones. It isn't until they are somewhere decent that you realise that really good homes do exist.
The things that have impressed me at South Africa Lodge are:
Coping with a fussy eater
to make sure dietary needs are met.
Trips out, facilities and decent staffing levels to ensure life is varied and staff have time to talk to residents.
Going the extra mile, such as my relative enjoys cuddling a doll, and thinks it is her baby, so they found her a Moses basket and baby clothes for the doll.
Keeping me informed about any accidents, new medications.
How few falls she has had (previously she was forever going to the hospital after falls).
Keeping my aunty clean and well groomed, maintaining her dignity.
All little things, but that is what makes up life!
I hope this information helps someone to decide whether this home is worth considering for their relative.

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Review from T M (Father of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been living at South Africa Lodge since December 2016. When we arrived she had several serious health problems. During the time she has bee there we have visited most days and have seen the excellent care and support she has been given by all the staff. Not only do they care for our
daughter, but they have shown us (her parents) kindness and support too, especially during the difficult times we've been through.

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Review from B N (Wife of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved to South Africa Lodge from another nursing home. I am really pleased with his care and improvement. He's so much more settled. The staff are caring, friendly and welcoming. The home is extremely clean and so are the residents. I am kept informed of all his care.

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Review from Marian H (Wife of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that my husband is well looked after and cared for at all times. I would tell anyone who asks what it's like there and I say just that it's wonderful there.


I can go home after seeing my husband every day and know that he is safe and well looked after.


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Review from Jean C (Wife of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident of South Africa Lodge, Waterlooville for seven years. He has late stages of Alzheimer's and other illnesses. I am fully satisfied with his care and prompt treatment when ill. The staff at all levels are caring, competent, hard working and adhere to individual care plans.
GP's visit twice weekly and OT's are also in attendance. Cleanliness and hygiene is very good, food delicious too. The home has beautiful well-used gardens, excellent entertainment team, two mini buses used for visits, wheel chairs can be used. It is a pleasure to visit as everyone is friendly and welcoming.

Reply from Victoria Thew, Chief Operating Officer at South Africa Lodge

Thank you so much for taking the time to share these words Jean.
Kind regards, Vicky


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Review from Debora T (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for approx one year, in that time I have found the Lodge staff to be unwavering in their aims to make this a "home" for her.
The nursing care is second to none and the emotional care constant, recently we were asked if anything else could make things better for mum, even
though this involved providing a room with a wet room as mum is in a wheelchair this was organised quickly and efficiently taking on all emotional health and well-being. I can't praise them enough.

Reply from Victoria Thew, Chief Operating Officer at South Africa Lodge

Thank you for taking the time to review South Africa Lodge. The team will be touched by your recognition of the care they deliver. Thank you, Vicky.


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Review from Tony (Son of Resident) published on 5 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad recently passed away whilst in South Africa Lodge. Although Dad was only in the Lodge for a month or so, I can only describe the conditions, facilities, care and attention provided to Dad, and support for us as a family, as being above and beyond anything that we expected.


From the outset

we were told to treat the premises as our home, whilst we were there, in terms of making tea etc.


On the final day we were provided with food for all family members present and my mother was provided with a bedroom for the final night.


South Africa Lodge was the only Nursing Home that was offering to take Dad with the level of care he required but I am so glad he spent his last days in such a wonderful environment. We will never forget how in the last 36 hours, when death was imminent, the staff still religiously changed Dad and his bedding every few hours. Its amazing how such memories stick at sad times.


It would be unfair to single out any individual member of staff as all provided the highest possible standards of attention, care, support and friendliness.


We cannot praise South Africa Lodge enough and are reassured knowing that Dads last days were spent in such a wonderful environment


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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for South Africa Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for South Africa Lodge is calculated as follows: ( (103 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (14 Poors x 2) + (5 Very Poors x 1) ) ÷ 159 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.606 Points relating to the number of positive Reviews for South Africa Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 12 Positive Reviews ÷ 19.8 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Niki

Niki Richards

Job Title: General Manager

Joined: 2022

Home Manager