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Review from Chris B (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Steep House for almost a year. She has substantial care needs and the nursing care has been outstanding. She is always clean and beautifully dressed. She enjoys having her hair and nails done, loves the beautiful garden and is able to partake in the activities provided.

Her room has a lovely view and is kept tidy and clean. A big thank you to all the staff for their commitment and dedication.

Reply from Sydney Lyttleton, Marketing Assistant at Steep House Nursing Home

Thank you for taking the time to leave such a positive review. Our team at Steep House pride itself on providing the best possible care in a relaxed, homely atmosphere. The services we deliver to our residents are extremely important to us and we are very proud of our home and the staff who look after our residents. Our lifestyle leads offer a wide range of activities to take part in, allowing residents to remain social and pursue new interests and hobbies. Your feedback will be shared with the team

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Review from Alison Z (Wife of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience

My husband, with Dementia and Parkinsonism, took up residence in early September at short notice. He settled very quickly as the staff allowed him to walk around within the building as much as he wanted, encouraging him to use his walking aid, which he did reluctantly! Everyone was incredibly patient

and caring when he was 'difficult'. Listening was not his strong point!
As his health deteriorated, the staff took great care of me and our family, welcoming us day and night. I was able to spend the last week of his life with my husband with our children visiting frequently, and we were privileged to be there right to his final moment.
All the staff at Steep House are amazing, truly caring and going to great lengths to nurture each resident, improving their quality of life. The live music sessions, the visiting dog and the engaging of residents in conversation were much appreciated.
Thank you, Steep House, for everything you did for us both.

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Review from Martin B (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

My father, who is in his late eighties, became a resident at Steep House two and a half years ago. His residency started during the Covid crisis. Their handling of the crisis was excellent. As a family, we are so happy that our father is being cared for by Steep House. The staff all seems to be very

dedicated and caring to the residents. Our experience with other homes has highlighted how good Steep House is.

Reply from Sydney Lyttleton, Marketing Assistant at Steep House Nursing Home

Thank you for your kind words. We are one big family here at Steep House. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. As a team, we always ensure that we deliver person-centred care and knowing that you're happy with the care provided is very important to us. Your feedback will be shared with the team.

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Review from Deborah W (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

I am so grateful to all the staff at Steep House who have shown so much care and loving kindness to my mum, who has been looked after by them for over two years now. Mum has considerable care needs, and she has been helped so much by their exceptional nursing care and personal touches, which means such

a lot to her and our family. The tireless efforts and support of all her carers at such a difficult time are very much appreciated. Thank you so much!

Reply from Sydney Lyttleton, Marketing Assistant at Steep House Nursing Home

Thank you for such a positive review. Our highly experienced team at Steep House Nursing Home aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate you kind words and they will be passed on to the rest of the team.

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Review from Jan B (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience

I have been extremely happy with the care Mum has received at Steep House. After visiting her, she is always eager to get back to the lounge and loves the activities and interaction with the staff. The staff are very kind and make her feel special.

Reply from Sydney Lyttleton, Marketing Assistant at Steep House Nursing Home

Thank you for your lovely comment, we are one big family here at Steep House Nursing Home. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. Our lifestyle leads offer a wide range of activities to take part in, allowing our residents to remain social and pursue new interests and hobbies. Your kind words will be shared with the team.

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Review from Jennifer M (Niece of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience

Auntie went into Steep House after many falls at home. Last August, she was given three weeks to live. She is still with us and thriving due to the care she receives. She loves the food. All the staff from reception, maintenance, cleaning, management, carers and nurses are all amazing! Auntie often

says dont worry about me, I am happy here. I can't say much more than that really.

Reply from Sydney Lyttleton, Marketing Assistant at Steep House Nursing Home

We would like to thank you for your words of kindness which are very much appreciated. We pride ourselves in providing the best possible care in a relaxed and homely atmosphere for our residents. Our in-house catering team are always committed to meeting every residents dietary requirement as we know how important mealtimes are for them. Your feedback will be shared with the team who will be delighted to hear your feedback

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Review from Charlotte S (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

My mother had spent some time in hospital, and it was a huge relief to get her into Steep House. She has a lovely room, and the staff are amazing at getting her out of bed with hoists and getting her dressed. She always looks smart in her favourite clothes and with her hair done. It is such a contrast

to the hospital where they did not even get her out of bed. Now she can go downstairs to the lovely sitting areas and join in activities, and in this lovely weather has been sitting in the beautiful garden. But in her room, the staff always place her near the window so that she can look out and with everything she needs within easy reach. It is little touches like this that show how thoughtful the staff are. Everyone is so kind, friendly and always so cheerful. I have been visiting frequently and always get a friendly welcome. It is a huge relief to me to know that my mother is so well cared for, and I feel very lucky to have got a place for her here at Steep House. A huge thank you to all.

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Review from Geoff C (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience

Steep House took great care of my late father and gave him an additional six months of life in peace and comfort, for which, I thank the manager, staff, medical staff and the ever welcoming admin receptionist most deeply. I would recommend this care home to anyone.

Reply from Monika Jankauskaite, Digital Marketing Manager at Steep House Nursing Home

Thank you so much for your wonderful review. Your words mean a lot to the team and I know that they were honoured to be able to care for your father. Thank you again.

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Review from June H (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

My father has been cared for in Steep House Nursing Home since August 2021. The kindness and high level of nursing care given to him have been outstanding. Nothing was too much trouble for the staff, and the reception was always very welcoming. My dad has sadly just passed away, but I am so glad we

made the decision to place him in such a caring environment for his final term in his life. Thank you to everyone for making his last month's pain-free and happy.

Reply from Monika Jankauskaite, Digital Marketing Manager at Steep House Nursing Home

Thank you so much for taking the time to write this fantastic review of Steep House Nursing Home. I have shared this review with some staff already, and there was not a dry eye in the house. We were fortunate to have had the pleasure of meeting you and your Dad. We have such great memories with him, and he will be missed by all of us. Please stay in touch, and thank you again for your very kind words; it means a lot.

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Review from Bruce W (Son of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

My father spent the last 3-years of his life at Steep House, and I do not have a bad word to say. Having been transferred from another home that was closed down, we were so happy on arrival to find a well organised and well-maintained care home with staff that were relaxed and confident in dealing with

Dad's complex care needs. He had MS and had suffered a stroke, he was bed-bound and needed full care 24/7.
We never experienced anything but the most professional compassionate care from the manager and the team, from chief nurse to maintenance man. All just lovely people for whom nothing was too much to ask.
One lady on reception in particular.
I must mention Dad's last moments when we could not be there with him. He was returned from the hospital as palliative care, and the staff at Steep House made sure that he was comfortable and relaxed and ensured a peaceful passing with dignity and love. I will always be thankful for this, as will our whole family.

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Review from D (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

I wish to express gratitude to each and every person carrying out their vital roles during this risky time, making mum's little world a happier, settled place with your continued devoted support. Staff have gone beyond duties to make residents cared for and to keep normality, below is proof.
An unexpected

sincere heartfelt call on mothers day from the activities manager, to say what a lovely gift I bought mum and how it touched her heart reading the messages to Mum.
Recently during a visit to Mum, she relayed to me a member of staff told her 'I love you like you are my own mother', the staff member accompanying mum said 'We all love you', gently stroking mum's face. I thanked the staff member for being so lovely when interacting with Mum, I had happy tears, glad Mum gets told I love you Mum managed to relay she wanted me to buy chocolates for a nice little nurse. This tells me mum is settled, happy, being genuinely well cared for, leaving me very thankful to the Steep House Nursing Home family.

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Review from Alex B (Grandson of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience

Having come from two care homes where my grandma’s health deteriorated rapidly, Steep House has been absolutely amazing with her.
My grandma receives one to one care 24/7 and the attentive nature of these carers cannot be underestimated. They work hard to make her comfortable and feel like she is at

home. Since being in full-time care my grandma couldn’t be happier and that is with advanced dementia.
A huge thank you to all the staff at Steep House and I would not hesitate to recommend them to anyone. They restored my faith in care which was incredibly low before coming here.

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Review from Paul S (Son of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience

It does not seem enough just to say the staff are very caring - the care team, admin team and house maintenance team, are in fact part of Mum's extended family as she sees it. Mum was obviously scared at first, and unsettled moving into her room, surrounded by residents in the home, with their varying

degrees of health both mental and physical. With Dementia, she was confused, it was not easy to accept. It would be fair to say she took a few months to settle fully, and start to trust and rely on the teams, she always was and still is, a cautious woman. After 18-months since Mum went to Steep House, and with some of the most trying and dangerous months still with us nationally, I feel that Mum is in a 'safe pair of hands' with Steep. I could not wish for her to be in a better place; it gives my sister and me peace of mind. I talk with the staff regularly when calling Mum, and never have any reason to criticise any of them, only be thankful for their affection for their residents.

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Review from Janice H (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience

When mum first went to live at Steep it was a difficult time for her and the family. Staff at Steep reassured us and always answered and dealt with our concerns. Thankfully although it took some time, Mum settled and became used to the new way of living with weekly visits from myself and visits from

my Brother. Due to covid of course, life has changed again for Mum. The staff have worked so hard to keep residents safe making sure they are happy and meeting their needs which at times I am sure has not been easy. Now we can book our slot and have a one hour visit which is lovely, I can see that mum is well cared for.

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Review from Michael T (Power of Attorney of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience

Faced with the challenge of placing our dear lifetime friend into much-needed care, she selected Steep House. Despite an unsurprising lack of desire to be in any form of care, both she and I have been delighted with the care and attention she has received at Steep House. It seems nothing is too much

trouble, even in these strange days. And all with such a willing friendliness.

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Review from Alison L (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience

I cannot fault the care given to my mother by the staff at Steep House, and would highly recommend it.
There is a very relaxed, friendly and homely atmosphere, whilst it is obvious that the staff are very knowledgeable, capable and well trained.
My mother has been at Steep House for over two years

now and, despite her advanced dementia and other serious health problems, she has a very obvious close bond with the staff looking after her. Which to my mind speaks volumes about the quality of care she receives.
She enjoys the regular sing songs and quizzes that the staff have still managed to organise despite the limitations of lockdown. The activities team provide a varied selection of activities tailored to the abilities and preferences of the residents. There always seems to be something going on.
Finally, I cannot praise the staff highly enough for the selfless care they have provided throughout the current crisis, and I hope that the group significantly rewards them!

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Review from Andrew T (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience

A very good home; would recommend to everyone, first-rate service.
Very kind staff, always helpful and polite, very good at communicating with relatives.
A well-balanced diet and very good activities for residents to get involved in.

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Review from David F (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

Steep House looked after my Mum throughout her final few months and did so with care, compassion and dignity. The staff are all very caring and did everything they could to make my Mum's life as comfortable and as normal as possible. Steep House is particularly good at the range of entertainment and

activities they provide for the residents.

Reply from Aileen Nimmo, Sales & Marketing at Steep House Nursing Home

We are sorry for your sad loss, it is always so nice to read that our caring team has made a difference to the final months of someone's life, for your Mum and her family these acts of compassion and dignity most definitely help make this time much easier to bear. We will share your kind words with our team. Thank you

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Review from Sandra J (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience

Mum was at Steep House Nursing Home for over 6 years and the care she received was brilliant. They understood her needs and nothing was ever too much for them. They always made us feel welcome as a family and never placed any restrictions on visiting times until Covid-19 came along. During the Covid-19

period, they did everything possible to protect their residents also ensuring that the relatives were updated and providing facetime calls where possible. Sadly my Mum became unwell earlier in September and unfortunately passed away at the age of 95. Right up until she passed they were constantly fighting for her, it was so reassuring. Steep House was exceptional, the care and love given to Mum were so good and they also looked after us allowing us to be with Mum when she passed away but still maintaining a safe secure environment so as not to put other residents at risk.
I cannot thank Steep House management and staff enough for the love and care they have given my Mum.

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Review from R H (Son of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience

Both my parents were cared for by Steep House towards the end of their lives this year. Their care was excellent. Given that they were unable to end their days in their own home, I could not have wished for a better experience, both for them and their close relatives than that provided by Steep House.

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Meet the Team (8)

Lijo Renji

Job Title: Home Manager

Joined: 2015

I have been working with the Future Care Group since 2014. I trained and qualified as a nurse before moving to management. With my background in management & health and social care, I have worked at strategic levels to ensure that high standard of care is delivered across our home. I work closely with residents’ family and friends as well as ensure that care is delivered on an individualised level. I enjoy working at Steep House in particular because the team we have is so dedicated and caring which makes me a proud Manager.

I describe myself as honest, cheerful, caring and I take pride in making the residents at Steep House happy. I enjoy listening to residents’ needs and seeing them smile and laugh is the most rewarding part of my job! I take pride in leading the team. I have a strong conviction that each resident should have the opportunity to live their life as they wish to.

Leejia Prakash

Job Title: Deputy Manager

Joined: 2011

I chose to be a team member because of a friendly and caring nature of the home. I have quality and leadership skills; I am highly focused on providing the best possible care for my residents. I pride myself on my professionalism and leading my nursing and health care Assistant team in carrying out every duty to the highest standards.

I am a Qualified Nurse with 8 years of experience in hospital and Nursing home settings. I started my career with LRH as a nurse in 2011 and was promoted as the head of care in 2015.

The best part of my role is keeping my residents happy, safe and comfortable.

My role is important because my residents and their families along with staff know that I am there to help and support them when they need it and I always go that extra mile to make them happy.

In my spare time I like to read, take care of a garden and spend time with my family.

Martyn Ball

Job Title: Maintenance Manager

Joined: 2004

I started my career at Steep House in 2004 as a Maintenance Manager. Prior to taking up this role, I was a security manager for many years, where I gathered my knowledge of systems and compliance. I was also serving in the Army for 17 years. My last eight years were spent on Thorney Island where I gained most of my experience in all sorts of maintenance. I am a very caring and hardworking person, who will give 100% on a daily basis to ensure that our residents are in a safe and compliant environment.

Paulose Vadakumcherry

Job Title: Senior Nurse

Since joining Steep House in 2016, I enjoyed making sure our residents are healthy and well cared for. Being a part of a hardworking team has been a great pleasure!

Kerry Dale

Job Title: Lifestyles Lead

Joined: 2022

I started working in the care industry 8 years ago, looking after people in their own homes. I found that the part of the job I enjoyed most was the interactions with the elderly. I worked as a carer at Steep House for a couple of years before taking on Lifestyle Lead’s role. Being a Lifestyle Lead allows me to spend time talking and interacting with the residents, providing them with as much variety and entertainment in their daily lives as possible, as well as giving them someone to talk to when they need it.

My family and I live at a local school where my husband teaches. I have two children aged 19 and 22 and two small dogs. I love music (I play piano and guitar), doing jigsaw puzzles and spending time with family and friends.

Sandra Owens

Job Title: Lifestyle Assistant

I thoroughly enjoy engaging with residents and encouraging them with a range of activities available at Steep House. Being a team member, allows me to utilise my fantastic team's strengths and work together to improve residents' time here.

One of the favourite parts of my role is when a resident has enjoyed an activity or has surprised themselves by engaging in an activity.

Outside of work, I enjoy spending time with family and friends.

Sarinya Lush

Job Title: Head Chef

Joined: 2009

Before joining the Steep family in 2009, I worked in an Asian restaurant, where I acquired valuable knowledge and skills that I now bring to my role here.

I find immense joy in working with our residents, ensuring they receive meals tailored to their preferences and supporting them in maintaining a healthy lifestyle. My dedication extends beyond the kitchen, and at home, I’m kept busy by my wonderful husband and three children—a daughter and twin boys.

Food holds a special place in my heart, and I’m passionate about it both personally and professionally. In my free time, I indulge in my love for baking and creating delicious Asian dishes. Interestingly, I also learned to cook English dishes from my talented mother-in-law.

I’m excited to be a part of the Steep team and contribute to the well-being of our residents through my love for food and culinary expertise. Let’s create memorable dining experiences together!

Susan Norman

Job Title: Head of Housekeeping

I have been working at Steep House for 10 years. I started as a Housekeeper and I got promoted to Head of Housekeeping in 2019.

The best part of my role is making sure the home is kept clean.

My role is important because I oversee the smooth running of the housekeeping and laundry departments. I also make sure our residents live in a clean, comfortable and safe environment.

We have had many compliments on how nice the home looks and how good it smells. I take great pride in my job as it is very important the residents feel that their home is kept clean and safe.

Steep House Nursing Home

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Steep House Nursing Home Reviews (103)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

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Awards / Recognitions (1)