Steep House Nursing Home

Tilmore Road, Petersfield GU32 2HS

9.9 103 Reviews

Funding & Fees Guide for Steep House Nursing Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,550
Self-Funded Residential Dementia Care from £1,550
Self-Funded Nursing Care from £1,800
Self-Funded Nursing Dementia Care from £1,800
RESPITE Self-Funded Residential Care from £1,700
RESPITE Self-Funded Residential Dementia Care from £1,700
RESPITE Self-Funded Nursing Care from £1,800
RESPITE Self-Funded Nursing Dementia Care from £1,800

All Fees are subject to a full assessment by the care home

(these prices are only a guideline, please contact Steep House Nursing Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Elizabeth M (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

The staff at Steep House were consistently kind, cheerful and attentive to our mother in her declining months and days. Changes in her health were addressed promptly and reported to us. They were also unfailingly welcoming, and kind to our father, my brother and myself on our visits. Whenever we phoned,

whoever answered would make the effort to find our mother wherever she was in the building so we could speak to her. The managers were always approachable and available to talk to. The atmosphere there was made to feel as much as possible like a family home rather than an institution, with pleasant decor, regular events and entertainments, as well as photos and notices attractively displayed.
After our mother passed away, the same quality of care was provided to our father when his health suffered a sudden decline.
I will always remember Steep House and its staff with great fondness; I regard them all as heroes, and cannot thank them enough.

Reply from Aileen Nimmo, Sales & Marketing at Steep House Nursing Home

Thank you for the kind words. It is lovely to read you feel our staff are heroes, we will pass on the review for their perusal.

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Review from Michael M (Nephew of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience

We want to say a big thank you to all staff who have been absolutely amazing at this very difficult time.
They have come together as they always do as a team; covering every aspect of work in the home supporting and caring for all residents.
Thank you does not seem enough, but we do thank them all.

A wonderful nursing home, wonderful staff, and we hope in the future they get the recognition they deserve.

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Review from Jan W (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience

The ratings were good and I saw good reviews. I looked no further and pleased that I choose this place for dad’s home until he passed.
Visitors can call at any time, which gives you a sense of security that there is nothing to hide. There is a good security system to prevent unknown visitors walking

in, and it is secure to prevent residents who may no longer be aware, from wondering out.
It is clean and hygienic, being cleaned every day.
The food is good and a varied menu which can be changed to suit the individual even if it is at the last minute. You can walk past the kitchen and talk to the staff and see the conditions.
The staff are all lovely and caring and supportive of family. I have seen some difficult situations where a resident becomes upset or angry because they may have dementia etc, the care staff continue to be kindly spoken, gentle and encouraging even if they get verbally abused.
I was kept informed and was able to be with my dad there, at his last moments.

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Review from Lynda M (Relative of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience

All departments of the home work together to give the best care possible. In the case of our Aunt, the care given to her is fantastic, all staff have shown great care coping with every aspect of her care.

Reply from Tori Blackadder, Marketing Assistant at Steep House Nursing Home

Thank you for taking the time to review Steep House. We are very glad to hear that you have found the care provided to your aunt has been fantastic. Thank you for your feedback.

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Review from Des M (Daughter of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience

In the few months that Dad was in Steep House, we found the staff to be cheerful, friendly and considerate. They work extremely hard, caring for people with a high level of dependency and all the staff knew Dad by name and treated him with respect and compassion.
Dad loved the outdoors and found

it difficult that he could no longer go for walks but sitting out in the beautiful gardens made him happy again. We would like to thank the caretaker/handyman for all his efforts in creating such a wonderful outdoor space for the residents to enjoy, as well as his sense of humour when chatting to Dad. It really lifted his spirits.
Thank you to everyone at Steep House for caring for him so well and for the support you gave my sister on her daily visits too.

Reply from Tori Blackadder, Marketing Assistant at Steep House Nursing Home

Thank you for taking the time to review Steep House. We are happy to hear that you felt our team were dedicated and caring towards your family and father. We take great pride in our facilities and are pleased to hear that you enjoyed our garden.

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Review from Lyn T (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience

All staff with whom we have come into contact were caring, compassionate, polite and extremely hard working. Medical staff explain problems clearly and are very quick to pick up on potential issues. Care staff deserve medals. They are human, caring, cheerful, despite difficult situations. Management,

facility personnel etc all very pleasant, helpful, professional and know each resident by name. Everyone does their best to make residents happy and to occupy them. Activities are fun and stimulating. I always felt my Dad was treated with respect and care.

Reply from Tori Blackadder, Marketing Assistant at Steep House Nursing Home

Thank you for taking the time to leave a review for Steep House. We are pleased to hear that you were happy with our whole team. We are glad to hear you felt your Father was treated with respect and care and that you enjoyed the activities we had on offer.

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Review from Jacqueline W (Daughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother died in March at 95 years following a long spell of vascular dementia. No situation is perfect but Steep House proved to be a caring, cheerful, happy place with staff that showed my mother love, respect and sympathy. A good balance of carers and medical staff that kept me up to date and fully

appraised of my mother's condition.

Reply from Tori Blackadder, Marketing Assistant at Steep House Nursing Home

Thank you for taking the time to review Steep House. We are pleased to hear that you and your Mother felt supported and cared for by our team.

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Review from Martin W (Son-in-law of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Steep House are first class. My in-laws spent several happy years together here and their care and treatment were exemplary. They were always shown love and dignity by the superb staff. I wholeheartedly recommend Steep House to anyone working for a top-notch nursing home.

Reply from Tori Blackadder, Marketing Assistant at Steep House Nursing Home

Thank you for taking the time to review Steep House. We are glad to hear that your in-laws were happy with our services and dedicated team.

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Review from J J (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Steep House for 10 months. When she was first admitted, the family was very stressed. I don't live in the UK and have come for a visit. I must say all the staff work very hard and as a team. I take my hat off to them.
My mum seems quite settled.

Reply from Tori Blackadder, Marketing Assistant at Steep House Nursing Home

Thank you for taking the time to leave feedback for Steep House. We are pleased that you feel our close-knit team have made your mother feel at ease.

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Review from T S (Resident) assisted by family/friend published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience

There is a pleasant and cheerful atmosphere backed up by professional support.

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Review from V K (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience

Mum receives excellent care from everyone. All members of staff are friendly, approachable and show interest in Mum as well as taking good care of her. Food is plentiful and tasty. All activities are fantastic and cover a good range of interests for all.

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Review from Rob E (Son-in-law of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was a resident at Steep House for just over two years. During that time she was treated with unfailing kindness by all members of staff. The residents are kept occupied with lots of activities and the food is freshly cooked on the premises. All areas of the house are kept clean and

well-maintained.

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Review from Ian T (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

While my Mum spent the last 2 years of her life at the home, I have been very happy with the care she had received. The staff were so caring and kind to her.

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Review from John S (Husband of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

Can only judge from first impressions. My wife has been a resident for just over 10 days. So far, good impressions. Staff keen to determine the best regime, namely food and sleeping needs.
Overall, the atmosphere is good-humoured and anxious to please.
Early days yet but optimistic my wife will be

comfortable as summer approaches.

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Review from W W (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident at Steep House now for 4 1/2 years. She is totally dependent on the staff for all her needs and we have always been grateful and extremely pleased with the care and support Mum has received, and thanks to the excellent nursing staff also, she has recovered from various illnesses

including pneumonia at the age of 95. The staff treat the residents with dignity and cheerfulness and it is a very welcoming home to visit day or night. Our Mum could not be in a better home with the wonderful staff.

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Review from Donald W (Husband of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in Steep House for about 2 and a half years and during this time, I have been extremely pleased I chose this home. I am pleased she is getting very good care and have never had reason to complain and minor issues are always dealt with quickly. Regular meetings for relatives

are held, we are always kept aware of changes and my issues are fully discussed. A dedicated member of staff arranges entertainment and makes a lot of effort to keep residents involved in activities and entertained.
Arrangements can be made to have a meal with a resident which I have found particularly nice on birthdays and at Christmas.

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Review from Ann D (Sister of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

Although my twin sister was only in Steep House Nursing Home for a relatively short time before she died, it was clear to me that she was in an excellent home. The air of bustle and activity is very heartening to witness. There was always a pleasant face and it is noticeable how all residents were observed

with a friendly interaction. It was impressive to see designated activity staff 7 days a week. Well done.

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Review from T B (Wife of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff are always polite, greet you by name.
Always ask after one's health, offer a cup of tea or coffee.

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Review from Susan A (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience

My father was treated with the utmost respect and was looked after by all the staff very well and we had no worries about him or is care.

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Review from Robert A (Son-in-law of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience

The care and compassion my father in law received was outstanding. He was well looked after and we had no reservations about the care he received.

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Total of 103, showing 41-60

Meet the Team (8)

Lijo Renji

Job Title: Home Manager

Joined: 2015

I have been working with the Future Care Group since 2014. I trained and qualified as a nurse before moving to management. With my background in management & health and social care, I have worked at strategic levels to ensure that high standard of care is delivered across our home. I work closely with residents’ family and friends as well as ensure that care is delivered on an individualised level. I enjoy working at Steep House in particular because the team we have is so dedicated and caring which makes me a proud Manager.

I describe myself as honest, cheerful, caring and I take pride in making the residents at Steep House happy. I enjoy listening to residents’ needs and seeing them smile and laugh is the most rewarding part of my job! I take pride in leading the team. I have a strong conviction that each resident should have the opportunity to live their life as they wish to.

Leejia Prakash

Job Title: Deputy Manager

Joined: 2011

I chose to be a team member because of a friendly and caring nature of the home. I have quality and leadership skills; I am highly focused on providing the best possible care for my residents. I pride myself on my professionalism and leading my nursing and health care Assistant team in carrying out every duty to the highest standards.

I am a Qualified Nurse with 8 years of experience in hospital and Nursing home settings. I started my career with LRH as a nurse in 2011 and was promoted as the head of care in 2015.

The best part of my role is keeping my residents happy, safe and comfortable.

My role is important because my residents and their families along with staff know that I am there to help and support them when they need it and I always go that extra mile to make them happy.

In my spare time I like to read, take care of a garden and spend time with my family.

Martyn Ball

Job Title: Maintenance Manager

Joined: 2004

I started my career at Steep House in 2004 as a Maintenance Manager. Prior to taking up this role, I was a security manager for many years, where I gathered my knowledge of systems and compliance. I was also serving in the Army for 17 years. My last eight years were spent on Thorney Island where I gained most of my experience in all sorts of maintenance. I am a very caring and hardworking person, who will give 100% on a daily basis to ensure that our residents are in a safe and compliant environment.

Paulose Vadakumcherry

Job Title: Senior Nurse

Since joining Steep House in 2016, I enjoyed making sure our residents are healthy and well cared for. Being a part of a hardworking team has been a great pleasure!

Kerry Dale

Job Title: Lifestyles Lead

Joined: 2022

I started working in the care industry 8 years ago, looking after people in their own homes. I found that the part of the job I enjoyed most was the interactions with the elderly. I worked as a carer at Steep House for a couple of years before taking on Lifestyle Lead’s role. Being a Lifestyle Lead allows me to spend time talking and interacting with the residents, providing them with as much variety and entertainment in their daily lives as possible, as well as giving them someone to talk to when they need it.

My family and I live at a local school where my husband teaches. I have two children aged 19 and 22 and two small dogs. I love music (I play piano and guitar), doing jigsaw puzzles and spending time with family and friends.

Sandra Owens

Job Title: Lifestyle Assistant

I thoroughly enjoy engaging with residents and encouraging them with a range of activities available at Steep House. Being a team member, allows me to utilise my fantastic team's strengths and work together to improve residents' time here.

One of the favourite parts of my role is when a resident has enjoyed an activity or has surprised themselves by engaging in an activity.

Outside of work, I enjoy spending time with family and friends.

Sarinya Lush

Job Title: Head Chef

Joined: 2009

Before joining the Steep family in 2009, I worked in an Asian restaurant, where I acquired valuable knowledge and skills that I now bring to my role here.

I find immense joy in working with our residents, ensuring they receive meals tailored to their preferences and supporting them in maintaining a healthy lifestyle. My dedication extends beyond the kitchen, and at home, I’m kept busy by my wonderful husband and three children—a daughter and twin boys.

Food holds a special place in my heart, and I’m passionate about it both personally and professionally. In my free time, I indulge in my love for baking and creating delicious Asian dishes. Interestingly, I also learned to cook English dishes from my talented mother-in-law.

I’m excited to be a part of the Steep team and contribute to the well-being of our residents through my love for food and culinary expertise. Let’s create memorable dining experiences together!

Susan Norman

Job Title: Head of Housekeeping

I have been working at Steep House for 10 years. I started as a Housekeeper and I got promoted to Head of Housekeeping in 2019.

The best part of my role is making sure the home is kept clean.

My role is important because I oversee the smooth running of the housekeeping and laundry departments. I also make sure our residents live in a clean, comfortable and safe environment.

We have had many compliments on how nice the home looks and how good it smells. I take great pride in my job as it is very important the residents feel that their home is kept clean and safe.

Steep House Nursing Home

Care Provided by Steep House Nursing Home

Good to Know

Funding & Fees Guide for Steep House Nursing Home

Facilities

Steep House Nursing Home Reviews (103)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (1)