All Fees are subject to a full assessment by the care home
Steep House Nursing Home has a Review Score of 9.9 (9.891) out of 10, based on 20 reviews in the last 2 years. Over all time Steep House Nursing Home has 103 reviews.
Review from Hannah S (Great-granddaughter of Resident) published on 11 December 2018
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Overall Experience
5.0 out of 5
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Review from M E (Wife of Resident) published on 11 December 2018
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Overall Experience
4.0 out of 5
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Review from Diane S (Daughter of Resident) published on 11 December 2018
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Overall Experience
5.0 out of 5
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Review from D M (Wife of Resident) published on 16 November 2018
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Overall Experience
5.0 out of 5
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Review from Kay M (Daughter of Resident) published on 22 October 2018
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Overall Experience
5.0 out of 5
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Review from J F (Wife of Resident) published on 26 September 2018
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Overall Experience
5.0 out of 5
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Review from Jennifer B (Daughter of Resident) published on 4 September 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Chris B (Son of Resident) published on 9 July 2018
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Overall Experience
5.0 out of 5
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Review from Barbara M (Daughter of Resident) published on 9 July 2018
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Overall Experience
4.0 out of 5
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Review from Valerie H (Respite Resident) published on 11 June 2018
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Overall Experience
5.0 out of 5
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Review from R H (Sister-in-law of Resident) published on 22 May 2018
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Overall Experience
5.0 out of 5
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Review from A H (Resident) published on 18 May 2018
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Overall Experience
4.0 out of 5
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Review from Peter B (Power of Attorney of Resident) published on 24 April 2018
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Overall Experience
5.0 out of 5
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Review from John Edward S (Husband of Resident) published on 9 April 2018
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Overall Experience
5.0 out of 5
I can score 100% for the manager and she is leading her team very well. Very well led home by the captain of the ship.
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Review from C Y (Daughter-in-law of Resident) published on 28 March 2018
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Overall Experience
5.0 out of 5
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Review from Marie L (Daughter of Resident) published on 16 March 2018
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Overall Experience
4.0 out of 5
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Review from Terry K (Daughter of Resident) published on 29 January 2018
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Overall Experience
5.0 out of 5
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Review from Georgina K (Daughter of Resident) published on 19 January 2018
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Overall Experience
4.0 out of 5
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Review from R P (Son of Resident) published on 1 January 2018
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Overall Experience
5.0 out of 5
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Review from R S (Son of Resident) published on 29 December 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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The Review Score of 9.9 (9.891) out of 10 for Steep House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.891 for Steep House Nursing Home is calculated as follows: ( (206 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 230 Ratings = 4.891
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Steep House Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2021
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Job Title: Home Manager
Joined: 2015
I have been working with the Future Care Group since 2014. I trained and qualified as a nurse before moving to management. With my background in management & health and social care, I have worked at strategic levels to ensure that high standard of care is delivered across our home. I work closely with residents’ family and friends as well as ensure that care is delivered on an individualised level. I enjoy working at Steep House in particular because the team we have is so dedicated and caring which makes me a proud Manager.
I describe myself as honest, cheerful, caring and I take pride in making the residents at Steep House happy. I enjoy listening to residents’ needs and seeing them smile and laugh is the most rewarding part of my job! I take pride in leading the team. I have a strong conviction that each resident should have the opportunity to live their life as they wish to.
Job Title: Deputy Manager
Joined: 2011
I chose to be a team member because of a friendly and caring nature of the home. I have quality and leadership skills; I am highly focused on providing the best possible care for my residents. I pride myself on my professionalism and leading my nursing and health care Assistant team in carrying out every duty to the highest standards.
I am a Qualified Nurse with 8 years of experience in hospital and Nursing home settings. I started my career with LRH as a nurse in 2011 and was promoted as the head of care in 2015.
The best part of my role is keeping my residents happy, safe and comfortable.
My role is important because my residents and their families along with staff know that I am there to help and support them when they need it and I always go that extra mile to make them happy.
In my spare time I like to read, take care of a garden and spend time with my family.
Job Title: Maintenance Manager
Joined: 2004
I started my career at Steep House in 2004 as a Maintenance Manager. Prior to taking up this role, I was a security manager for many years, where I gathered my knowledge of systems and compliance. I was also serving in the Army for 17 years. My last eight years were spent on Thorney Island where I gained most of my experience in all sorts of maintenance. I am a very caring and hardworking person, who will give 100% on a daily basis to ensure that our residents are in a safe and compliant environment.
Job Title: Senior Nurse
Since joining Steep House in 2016, I enjoyed making sure our residents are healthy and well cared for. Being a part of a hardworking team has been a great pleasure!
Job Title: Lifestyles Lead
Joined: 2022
I started working in the care industry 8 years ago, looking after people in their own homes. I found that the part of the job I enjoyed most was the interactions with the elderly. I worked as a carer at Steep House for a couple of years before taking on Lifestyle Lead’s role. Being a Lifestyle Lead allows me to spend time talking and interacting with the residents, providing them with as much variety and entertainment in their daily lives as possible, as well as giving them someone to talk to when they need it.
My family and I live at a local school where my husband teaches. I have two children aged 19 and 22 and two small dogs. I love music (I play piano and guitar), doing jigsaw puzzles and spending time with family and friends.
Job Title: Lifestyle Assistant
I thoroughly enjoy engaging with residents and encouraging them with a range of activities available at Steep House. Being a team member, allows me to utilise my fantastic team's strengths and work together to improve residents' time here.
One of the favourite parts of my role is when a resident has enjoyed an activity or has surprised themselves by engaging in an activity.
Outside of work, I enjoy spending time with family and friends.
Job Title: Head Chef
Joined: 2009
Before joining the Steep family in 2009, I worked in an Asian restaurant, where I acquired valuable knowledge and skills that I now bring to my role here.
I find immense joy in working with our residents, ensuring they receive meals tailored to their preferences and supporting them in maintaining a healthy lifestyle. My dedication extends beyond the kitchen, and at home, I’m kept busy by my wonderful husband and three children—a daughter and twin boys.
Food holds a special place in my heart, and I’m passionate about it both personally and professionally. In my free time, I indulge in my love for baking and creating delicious Asian dishes. Interestingly, I also learned to cook English dishes from my talented mother-in-law.
I’m excited to be a part of the Steep team and contribute to the well-being of our residents through my love for food and culinary expertise. Let’s create memorable dining experiences together!
Job Title: Head of Housekeeping
I have been working at Steep House for 10 years. I started as a Housekeeper and I got promoted to Head of Housekeeping in 2019.
The best part of my role is making sure the home is kept clean.
My role is important because I oversee the smooth running of the housekeeping and laundry departments. I also make sure our residents live in a clean, comfortable and safe environment.
We have had many compliments on how nice the home looks and how good it smells. I take great pride in my job as it is very important the residents feel that their home is kept clean and safe.
