This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Free parking on site
Barchester St Thomas Care Home has a Review Score of 9.6 (9.628) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester St Thomas Care Home has 69 reviews.
Review from A B (Daughter of Resident) published on 30 June 2021
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Overall Experience
4.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
The team here at St Thomas would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from S R (Wife of Resident) published on 30 June 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. I am sorry to hear about clothes in his wardrobe that are not his. I will speak to my team and ensure this doesn't happen again.
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Review from J B (Partner of Resident) published on 30 June 2021
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4.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you for taking the time to leave us such a positive review. Here at St. Thomas, we strive to provide the best individual personal care to our residents.
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Review from Paul T (Son of Resident) published on 8 June 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you very much for giving us a positive review.
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Review from Z B (Grandson of Resident) published on 7 May 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from David (Son of Resident) published on 7 May 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
We are so glad to hear about your positive experience of St. Thomas and I am very thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from T P (Daughter-in-law of Resident) published on 6 May 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you so much for taking the time to leave a review. I would like to thank you on behalf of my team for your kind words. Lockdown brought many challenges but we never for a second let it impact the care we gave, so it is so special for this to be recognised. I look forward to sharing this review with my team. kindest regards.
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Review from E H (Wife of Resident) published on 6 May 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you so much for taking the time to give us such a lovely review. We all do enjoy looking after your husband.
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Review from Margaret H (Resident) published on 28 April 2021
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4.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you very much for taking the time to give us a review. We really enjoy looking after you.
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Review from M C (Friend of Resident) published on 28 April 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you very much for taking the time to give us a review.
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Review from Pauline O (Partner of Resident) published on 28 April 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you very much for giving us a review. We do enjoy looking after your loved one.
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Review from K B (Daughter of Resident) published on 12 April 2021
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4.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you so much, Karen, for taking the time to give us a review.
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Review from K D (Son of Resident) published on 30 March 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you very much for taking the time to give us such a kind review. I will pass this on to all the staff.
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Review from N M (Son of Resident) published on 30 March 2021
Submitted via Postal Card •
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Hi - thank you very much for taking the time to review us. I will make sure I pass on your thanks to my team to inspire and encourage them. We love looking after your mum.
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Review from Rob C (Son of Resident) published on 30 March 2021
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5.0 out of 5
Can I make an advanced booking for myself to become a resident in about 20-years time?
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you for the wonderful feedback. It means a lot to our St Thomas family.
As for your 20-years time advanced booking - consider it done! Thank you so much.
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Review from Jean C (Daughter of Resident) published on 30 March 2021
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4.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you very much Jean for taking the time off your day to give us a good review.
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Review from Pauline B (Daughter of Resident) published on 25 March 2021
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5.0 out of 5
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you so much for taking the time to give such a lovely review.
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Review from Karen H (Daughter of Resident) published on 16 September 2020
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4.0 out of 5
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to leave this review, and for your kind comments. I will ensure that they are passed on to the Team. It is a pleasure to be able to look after your parents, and we are grateful for your continued support in these unprecedented times.
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Review from B S (Husband of Resident) published on 28 August 2020
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5.0 out of 5
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to leave this review and your kind comments. I will ensure they are published for the staff at St Thomas to see.
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Review from Debbie W (Daughter of Resident) published on 4 May 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to complete a review. Feedback of our service is very important to us, and your review will be fed back to the team.
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The Review Score of 9.6 (9.628) out of 10 for Barchester St Thomas Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.732 for Barchester St Thomas Care Home is calculated as follows: ( (105 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.732
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.896 Points relating to the number of positive Reviews for Barchester St Thomas Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Aug 2024
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Job Title: General Manager
Joined: 2024
Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.
In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. I am currently studying for a Level 7 qualification in Senior Leadership.
I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.
As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.
St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.
At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.
Job Title: Deputy Manager
Joined: 2024
Hello, my name is Sharon, and I am a Registered Nurse, proudly educated at Southampton University. My career in the health sector began in the community, where I developed a strong foundation in patient care.
Since then, I have advanced through several key roles, including Senior Nurse, Clinical Lead, and Registered Manager with CQC oversight. My expertise encompasses Community Nursing, Palliative Care, and Dementia Care, all of which fuel my passion for delivering exceptional care.
As Deputy Manager, I am committed to ensuring our residents receive the highest standard of care. This role allows me to assist in managing the home while dedicating quality time to our residents. I strive to make sure each day is filled with purpose, surrounded by family, friends, and the extended family we create here at St Thomas’. Together, we foster a warm, nurturing environment where everyone feels valued and cared for.
Job Title: Clinical Lead Nurse
Joined: 2023
Hello, I’m Sony and I am the Clinical Lead Nurse here at St Thomas. I have been working with the team here since 2023 and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.
Job Title: Head Housekeeper
Joined: 2016
Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.
My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.
Job Title: Maintenance Manager
Joined: 2021
Hi! I’m Imre, the Head of Maintenance at St Thomas Care Home, and I started here in April 2021. I have worked in care home maintenance for Barchester in another home and always strive to keep a high standard of maintenance so that residents can be proud of the home they live in. I enjoy interacting with residents and involving them in our day-to-day routine when possible.
Job Title: Activities Lead
Joined: 2024
Hello!
I'm Charlie and I am the Activities Lead here at St Thomas. I have worked for Barchester since 2017, and have recently transferred here to the wonderful St Thomas Care Home.
I enjoy delivering enriching and fun activities to the residents here and am looking forward to meeting you!
Job Title: Administrative Assistant
Joined: 2014
Hi! I'm Charlie and I am the Administrative Assistant here at St Thomas Care Home.
I have had the pleasure of working for Barchester for ten years now. I love working at St Thomas because it has such a homely energy.
Job Title: RGN
Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.
Job Title: RGN
Joined: 2023
Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.
