Barchester St Thomas Care Home

St Thomas Close, Basingstoke RG21 5NW
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9.6 69 Reviews
  • Barchester St Thomas Care Home, Basingstoke
Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly trained dementia care to residents, tailoring the care to meet their individual needs as they appreciate that no two people are the same.

The care team consists of Registered Nurses and carers who are all experienced in caring for residents with various stages of dementia and complex nursing needs. All rooms are individual and offer en-suite facilities. The home is also very fortunate to have well-established secure internal garden with a colourful courtyard garden.

Each day there is a full activities programme facilitated by a dedicated activities team. Activities are arranged to suit the interests of residents and can vary from group to individual programmes.

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Care Provided by Barchester St Thomas Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Cosmin Tiriteu (Operations Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Barchester St Thomas Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester St Thomas Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Barchester St Thomas Care Home Reviews (69)

Total of 69, showing 41-60
9.6

Barchester St Thomas Care Home has a Review Score of 9.6 (9.628) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester St Thomas Care Home has 69 reviews.

Overall Experience

  • 45
  • 20
  • 3
  • 1
  • 0

Date Published

69
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Review from D C (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful to all of us, especially to my Dad who visits daily. The home has a nice feel about it and we are lucky to have it just down the road, so my Dad still feels close to my Mum.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to leave your feedback, it is always valued. It is a pleasure to look after your Mum, and your Dad is an extended member of the St Thomas family. I will pass your kind comments onto the team.


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Review from N B (Friend of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been visiting St Thomas to see our friend at least twice a week since June 2018. We liken the home to a 4-5 star hotel for its atmosphere in all areas such as lounges, dining rooms and also its food quality. We are constantly impressed by the efficient manner in which the staff at
all levels perform their duties. Their dedication to the care and welfare of the residents is worthy of the highest commendation and we have never seen or heard anything of a derogatory nature, worthy of complaint. In addition, we are impressed with the friendliness shown towards us by all the staff, who always greet us with a smile, as indeed they also do when dealing with the residents. Well done St Thomas.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to leave this review, and for your kind words. I will ensure that all the staff in all the teams are advised of your review.


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Review from Colin T (Son of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care my mother is receiving.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to submit this review. It is much appreciated.


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Review from Jennifer T (Wife of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am made very welcome by staff when I visit - they are courteous and kind, both to me and my husband. He is recently in bed (11am) when I call and I know he has medical problems which I am confident staff understand. He has to be got out of bed by hoist now. A wheelchair is used to get him around because
now he is so unsteady.
When I stay over lunchtime I help feed him. He doesn't speak much but, staff do keep a watchful eye on him as he is so unsteady.
Lovely to see tablecloths and napkins - bibs are supplied when required.
The activities for exercise are sympathetically done - husband benefitted even when just watching.
It is nice to sit and view the garden together; doors, of course, are mostly shut.
St Thomas's refurbishment is excellent - my husband likes the little chapel coffee shop -fresh coffee and cakes!

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for thaking the time to leave this review, and your observations of the Home. Very much appreciated


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Review from Kim W (Niece of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle became a resident in August of 2018 as he could not look after himself any more due to the fact that he had dementia and was forgetting basic things like eating and washing and a major thing of not taking his medication. Since he has been there my sister and myself no longer have to worry on
a daily basis, he is getting all the care that he could hope for.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to leave a review and your lovely comments, which I will feed back to the team. It is a real pleasure to have been able to get to know your uncle and yourselves.


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Review from Debra R (Son of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad came to the care home in March. His care was good to start with, but due to my Dad's health, he is now on puree food, was very upset to find my Dad being given solid food. I have also found when I arrive in the evening, residents are being left alone and no carer in sight, which is disappointing.
There has been one carer who will go above and beyond to help, a wonderful carer.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave your review. We have taken on board your comments and fed them back to the team. Also, please feel free to place a nomination for employee of the month for the member of the team who you feels go over and above, as we always endeavour to recognise these staff members.


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Review from Louise B (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing care of my mum is very good. I know that she is safe and being looked after. The food is fairly good and they are improving on the activities. The facilities are being improved due to the current project to update the fixtures and fittings. The nurses and carers take time to take care of the
medical and personal care and make the residents feel calmer and looked after.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave your review. Your comments will be fed back to the team.


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Review from Michael John F (Husband of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home well kept and very clean and tidy, the staff and management are very pleasant at all times, any complaints are dealt with very quickly. I think personally that the home is a very well organised establishment. I couldn't wish for a better home for my wife's care and support.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you very much for taking the time to leave this review. I will ensure that the team are made aware of your kind comments.


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Review from Chris W (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Thomas Care Home was my Mum's home through her final years. The feeling of love and support throughout was unquestionable and the connection that the staff had with Mum was lovely as well as incredibly comforting for us as a family. The most important thing for us was that it should feel homely and
that Mum should be as settled as possible and I never doubted that for a second during the time she was there.
Nobody wishes to see their relative's health reach the point when they need to go into a care home but, if that time is coming, then rest assured that the team at St Thomas will do everything they can to get to know the person and do everything in their power to make sure they are as happy and well cared for as possible.
I know that they helped make Mum's final years happy for her and we'll be forever thankful to them for that as we could not have asked for more.
For us, choosing St Thomas was definitely the right decision.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

It was an absolute pleasure and privilege to look after your Mum in her final years, and to get to know you all as a family. Heartfelt thanks from all of the team at St Thomas for your kind review.


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Review from Jonathan H (Regular Volunteer) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, staff are very friendly. Residents are treated with dignity. I love the environment with different places you can go with a resident.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for your kind comments. They are much appreciated and will be passed on to the team


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Review from Helen W (Friend of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to the home. Lovely welcoming home. Staff friendly and residents looked happy. Beautiful garden and lots of communal areas around the home. So nice to see my lifelong friend so settled and happy.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to send in your review of St Thomas. Your comments are very kind and we are thrilled that you have found your friend to have settled so well with us.


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Review from Roderick B (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a welcoming atmosphere. Staff are generally courteous, considerate and friendly in their observed interactions with residents and visitors alike. They treat my mother with respect for her dignity and privacy. The staff know my mother by name and when we walk in will immediately tell us
where she is before we can ask e.g "She's in the garden". We like being able to make ourselves a cup of tea/coffee at will and enjoy the excellent cakes made in the kitchen.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave a review. Your kind comments will be passed on to the team.


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Review from Richard F (Brother of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for almost 5 years and in that time we have always found the care home to progressively improve. The staff are possibly your greatest asset. Their friendly ways and despite everything they have to do they manage to find time to assist when asked. I hope that if I need a
care home in the future I will be treated in the same way. Thank you for all you do.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

St Thomas strives to continually improve our service for our residents and feedback is always appreciated. I will ensure your kind comments are passed onto the staff. Many thanks for taking the time to submit this review.


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Review from Pat H (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really don't know how the staff coped with my husband today as he was in a funny mood. He has only been here for nearly three weeks but in that time the staff have been fantastic to him. He found his stay in hospital something he couldn't cope with but since he has been here he has settled better
despite the occasional outburst he really is a different person.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for your comments. We are thrilled that your husband has settled so well at St Thomas and that you can spend quality time with him. Your feedback is very important to us


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Review from Patricia W (Daughter-in-law of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made so welcome as we first arrived. The staff were such happy people, I would be happy to stay here if I needed to when I can no longer stay in my own house.
I would recommend it to anyone. I can't say enough good things. The chapel is a lovely quiet place to sit and be calm.

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Review from Sylvia W (Partner of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely partner is very happy here, everyone has been so very caring, warm and happy. It's made a very difficult time so easy and I know he is safe whilst I'm at work. I can come and see him whenever I want and I always receive a warm welcome. Thank you.

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Review from Holly W (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's only been here a few days and already he feels very welcome and at home and the staff are so friendly with him and completely understand his needs.
Extremely clean and homely. Totally perfect.

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Review from Peter C (Brother of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is not ultra modern, but it has a friendly, homely feel to it. My sister seems to enjoy her meals and gets good support from staff. Also, there is a good rapport between her and staff.

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Review from Samantha H (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into St Thomas Care Home and has settled in really well. Carers are lovely and attentive. Mum did have a fall in the garden and was left for up to 30 minutes but they acted on their mistake and all is fine.

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Review from Beryl M (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after here. Staff are always kind and helpful. I am very happy with his care.

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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Barchester St Thomas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Barchester St Thomas Care Home is calculated as follows: ( (105 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Barchester St Thomas Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (50)

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Meet the Team (9)

Jenny

Jenny Rafemoyo

Job Title: General Manager

Joined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.


In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. I am currently studying for a Level 7 qualification in Senior Leadership.


I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.


As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.


St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.


At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.


Sharon

Sharon Izzard

Job Title: Deputy Manager

Joined: 2024

Hello, my name is Sharon, and I am a Registered Nurse, proudly educated at Southampton University. My career in the health sector began in the community, where I developed a strong foundation in patient care.


Since then, I have advanced through several key roles, including Senior Nurse, Clinical Lead, and Registered Manager with CQC oversight. My expertise encompasses Community Nursing, Palliative Care, and Dementia Care, all of which fuel my passion for delivering exceptional care.


As Deputy Manager, I am committed to ensuring our residents receive the highest standard of care. This role allows me to assist in managing the home while dedicating quality time to our residents. I strive to make sure each day is filled with purpose, surrounded by family, friends, and the extended family we create here at St Thomas’. Together, we foster a warm, nurturing environment where everyone feels valued and cared for.


Sony

Sony Thomas

Job Title: Clinical Lead Nurse

Joined: 2023

Hello, I’m Sony and I am the Clinical Lead Nurse here at St Thomas. I have been working with the team here since 2023 and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.


Carmen

Carmen Netoiu

Job Title: Head Housekeeper

Joined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.


My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.


Imre

Imre Olah

Job Title: Maintenance Manager

Joined: 2021

Hi! I’m Imre, the Head of Maintenance at St Thomas Care Home, and I started here in April 2021. I have worked in care home maintenance for Barchester in another home and always strive to keep a high standard of maintenance so that residents can be proud of the home they live in. I enjoy interacting with residents and involving them in our day-to-day routine when possible.


Charlie

Charlie Burns

Job Title: Activities Lead

Joined: 2024

Hello!


I'm Charlie and I am the Activities Lead here at St Thomas. I have worked for Barchester since 2017, and have recently transferred here to the wonderful St Thomas Care Home.


I enjoy delivering enriching and fun activities to the residents here and am looking forward to meeting you!


Charlie

Charlie Soper

Job Title: Administrative Assistant

Joined: 2014

Hi! I'm Charlie and I am the Administrative Assistant here at St Thomas Care Home.


I have had the pleasure of working for Barchester for ten years now. I love working at St Thomas because it has such a homely energy.


Blessing

Blessing Obot

Job Title: RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.


Queenly Edem

Queenly Edem Tamakloe

Job Title: RGN

Joined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.