Barchester St Thomas Care Home

St Thomas Close, Basingstoke RG21 5NW
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9.6 69 Reviews
  • Barchester St Thomas Care Home, Basingstoke
Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly trained dementia care to residents, tailoring the care to meet their individual needs as they appreciate that no two people are the same.

The care team consists of Registered Nurses and carers who are all experienced in caring for residents with various stages of dementia and complex nursing needs. All rooms are individual and offer en-suite facilities. The home is also very fortunate to have well-established secure internal garden with a colourful courtyard garden.

Each day there is a full activities programme facilitated by a dedicated activities team. Activities are arranged to suit the interests of residents and can vary from group to individual programmes.

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Care Provided by Barchester St Thomas Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Cosmin Tiriteu (Operations Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Barchester St Thomas Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester St Thomas Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Barchester St Thomas Care Home Reviews (69)

Total of 69, showing 61-69
9.6

Barchester St Thomas Care Home has a Review Score of 9.6 (9.628) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester St Thomas Care Home has 69 reviews.

Overall Experience

  • 45
  • 20
  • 3
  • 1
  • 0

Date Published

69
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12
57

Review from Gary J (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with care my father receives. His medical care is very good. My father appears to be happy and content.

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Review from Kay R (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We wish we could give my Dad personal care 24 hours a day ourselves, but we can't. This is as good a substitute as we are likely to find anywhere. The staff do an excellent job on the whole, in difficult situations and are genuinely caring. Considering my Dad is not the only one they are preoccupied
with, as we are, I think they are to be commended. Occasionally we find fault, as is only to be expected, but on the whole, I only have praise.

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Review from Frank T (Husband of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my wife is being well cared for. She is apparently quite chatty with the staff, but I don't think she talks to the other residents, but I don't see her all day. She does seem to lose her footwear a lot. She does thankfully remember me and our son and daughter, even their dog. When I saw her today,
she was lucid but a little tired. I am still concerned about her drooping posture. She is as well as can be expected.

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Review from F C (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff look after my husband very well if something happens to him like a fall or he has knocked himself etc, the home contact me immediately. The food is a little bit samey but it is wholesome and my husband eats well. The management is always looking for ways to improve the home. At all times the
staff and management are happy to hear any concerns I have.

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Review from Christine S (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has taken over the change is very noticeable. The home looks cleaner, tidier and great notice boards. Carers seem happier. Mum's care is better overall, meals are great, Mum loves them. Carers are eager to help. I feel listened to if any problems occur.

Reply from Laura Linwood, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to review us - we will continue to improve things and really appreciate your feedback.


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Review from G C (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Thomas Care Home is a well run nursing home with lots of friendly staff who take a care in their work. With most of them going beyond the call of duty. The residents are well looked after and it's a far better nursing home than most in the local area.

Reply from Laura Linwood, General Manager at Barchester St Thomas Care Home

Thank you very much for taking the time to complete this review. I will share your kind words with my team who will be so pleased. We will continue to value and act on any feedback received and make improvements where needed.


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Review from A W (Sister of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at the home for 3 years. The staff are always kind and caring and patient. The new manager is always there to talk to and has really made a difference to the home. It looks and smells much better.

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Review from Karen J (Relative of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited many homes in the area before choosing St Thomas. We did so because from the minute we walked into the lovely old building, we were welcomed by everyone we came into contact with - the managers, nurses, cleaners, everyone. It has a lovely calm and relaxing atmosphere and nothing is ever
too much trouble for the staff. Our uncle is well looked after and constantly entertained. He has made many new friends and we feel relieved he is happy and content. The food, since the new head chef has started work has improved significantly and on many occasions, we have chosen to eat at the home and have been made to feel welcome when we have. One of the very few criticisms we do have is that the carpets in his room and in many other areas could do with replacing. They are clean but have seen better days.

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Review from Joy O (Daughter of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were always impressed with the level of quality and care and very few occasions to raise any concerns. When we did, they were listened to and dealt with quickly and appropriately. Wonderful staff and we are very appreciative of the care and support given. Exceptional care at a very sad time.

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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Barchester St Thomas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Barchester St Thomas Care Home is calculated as follows: ( (105 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Barchester St Thomas Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (50)

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Meet the Team (9)

Jenny

Jenny Rafemoyo

Job Title: General Manager

Joined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.


In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. I am currently studying for a Level 7 qualification in Senior Leadership.


I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.


As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.


St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.


At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.


Sharon

Sharon Izzard

Job Title: Deputy Manager

Joined: 2024

Hello, my name is Sharon, and I am a Registered Nurse, proudly educated at Southampton University. My career in the health sector began in the community, where I developed a strong foundation in patient care.


Since then, I have advanced through several key roles, including Senior Nurse, Clinical Lead, and Registered Manager with CQC oversight. My expertise encompasses Community Nursing, Palliative Care, and Dementia Care, all of which fuel my passion for delivering exceptional care.


As Deputy Manager, I am committed to ensuring our residents receive the highest standard of care. This role allows me to assist in managing the home while dedicating quality time to our residents. I strive to make sure each day is filled with purpose, surrounded by family, friends, and the extended family we create here at St Thomas’. Together, we foster a warm, nurturing environment where everyone feels valued and cared for.


Sony

Sony Thomas

Job Title: Clinical Lead Nurse

Joined: 2023

Hello, I’m Sony and I am the Clinical Lead Nurse here at St Thomas. I have been working with the team here since 2023 and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.


Carmen

Carmen Netoiu

Job Title: Head Housekeeper

Joined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.


My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.


Imre

Imre Olah

Job Title: Maintenance Manager

Joined: 2021

Hi! I’m Imre, the Head of Maintenance at St Thomas Care Home, and I started here in April 2021. I have worked in care home maintenance for Barchester in another home and always strive to keep a high standard of maintenance so that residents can be proud of the home they live in. I enjoy interacting with residents and involving them in our day-to-day routine when possible.


Charlie

Charlie Burns

Job Title: Activities Lead

Joined: 2024

Hello!


I'm Charlie and I am the Activities Lead here at St Thomas. I have worked for Barchester since 2017, and have recently transferred here to the wonderful St Thomas Care Home.


I enjoy delivering enriching and fun activities to the residents here and am looking forward to meeting you!


Charlie

Charlie Soper

Job Title: Administrative Assistant

Joined: 2014

Hi! I'm Charlie and I am the Administrative Assistant here at St Thomas Care Home.


I have had the pleasure of working for Barchester for ten years now. I love working at St Thomas because it has such a homely energy.


Blessing

Blessing Obot

Job Title: RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.


Queenly Edem

Queenly Edem Tamakloe

Job Title: RGN

Joined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.