Maple House

23 Manor Road, Eggars Hill, Aldershot GU11 3DG
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9.1 22 Reviews
  • Maple House, Aldershot
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Care Provided by Maple House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Florence Care Reading Ltd
  • Person in charge
  • Surakshya Long (Manager/Matron)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for Maple House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,000
    • Self-Funded Residential Dementia Care £950 – £1,200
    • Self-Funded Nursing Care £1,000 – £2,000
    • Self-Funded Nursing Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care £1,100 – £1,200
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Maple House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Maple House? View your Advertising Options

Maple House Reviews (22)

Total of 22, showing 1-20
9.1

Maple House has a Review Score of 9.1 (9.077) out of 10, based on 8 reviews in the last 2 years. Over all time Maple House has 22 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 0
  • 0

Date Published

22
0
6
8
14

Review from D B (Sister of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was nursed here for nine months until her death, sadly on 14/06/24. She received the very best care possible bearing in mind she was completely bedridden from day one. Will be forever grateful for the amazing care and love she received from each and everyone at Maple House.

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Review from Hilary M (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overwhelming experience of Maple House is the friendly and caring nature of the staff. My mother is bedridden and staff regularly look into her room to ensure her needs are being met. Visiting relatives are always made to feel welcome and any issues are communicated to the family member in a timely
way. I have no hesitation in recommending Maple House.

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Review from Gemma H (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion the staff have displayed throughout my father's stay has been overwhelming. Everyone seems to enjoy their role at Maple House, and their cheery disposition has been a huge comfort to us, knowing Dad was surrounded by kind, friendly people who really care.
While Dad wasn't there long,
he was made to feel welcome, as were we, and the attention, care and empathy shown has been a big help to us as his family.
Thank you, Maple House staff.

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Review from E P (Niece of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the home to be clean, warm and well-maintained. Staff were always polite, helpful, professional and on hand to help. They made the last weeks of my aunt's life happier.

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Review from Lawrence W (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Maple House Care Home since late 2023. Prior to my mother moving in, I visited the home and importantly knew this was the right place for her. All the staff are friendly, kind and warm-hearted. They make my mother feel special and their smiles radiate happiness and my mother
loves this. I am very happy that my mother is at Maple House as I know she is safe and very well looked after. Thank you to all the staff.

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Review from June M (Sister of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved sister was a resident at Maple House Nursing Home for the last 4 years and 10 months of her life. Her situation wasn’t the easiest, she was mentally and physically disabled throughout her life with a cancer diagnosis on top of all that, but everyone showed her compassion from the moment she
arrived at Maple House until the very end of her life. She was treated with dignity and respect as well as friendliness. She didn’t want to join in socially downstairs, so the staff kept her company in her room, chatting to her, singing to her, telling her stories, and even playing the violin to her. She was as comfortable as her condition enabled her to be thanks to the wonderful care everyone gave her. They all made it possible for me to entrust my sister to a nursing home, not something I found easy at first. I thank God for such wonderful dedicated human beings. I would recommend this facility without any hesitation to anyone needing their services.

Reply from surakshya long, Registered Manager at Maple House

Thank you so much for your beautiful words it means a lot to us.


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Review from Debbie H (Sister of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my brother was only there for a short time before he passed away I can honestly say this care home was fantastic. The staff went above and beyond. The care they provided was excellent. My brother's room was lovely and the bed was so nice with a lovely soft duvet. He arrived on his birthday
and the staff came and decorated his room with a banner and balloons. They then came later with a cake and card and sang happy birthday to him. I would highly recommend this care home

Reply from surakshya long, Registered Manager at Maple House

Thank you for lovely comment .Really appreciated .


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Review from Graham E (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 94 year old father had a 6 week period of rehabilitation and assessment of his future care needs having spent Christmas in hospital following a fall which caused a nasty head injury. On arrival from hospital it was discovered he had COVID. Our fathers introduction to the care system was in isolation
until he was COVID negative. The staff were brilliant with him. He enjoyed the interaction with them and was coping with the sudden change from an independent life to that of requiring nursing care. Unfortunately he developed CDIF and required barrier nursing which the nursing staff coped with admirably. We as his family were kept fully updated with his progress and we were greeted enthusiastically and cheerfully during our regular visits. Sadly after six weeks of excellent care our father passed away. We cannot fault the management and staff who worked with us and our father during his stay. We would not hesitate in recommending this nursing home to others.

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Review from Steven B (Nephew of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was clear from the moment that I and my wife first met the staff at Maple House that the entire focus of the nursing home is on the care and well-being of the residents - in contrast to others that we looked at, they focused more heavily on the appearance of the building and facilities. The care
and interaction of the staff with residents at Maple House is second to none. I would have no hesitation in recommending this nursing home to others.

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Review from Valerie M (Partner of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere throughout the home. Staff appear genuinely caring and compassionate. Levels of cleanliness are very good. Food varied and meals well presented. I feel confident that my partner is in receipt of very good, appropriate care and attention. Many activities to keep residents occupied
and stimulated. Very very happy with Maple House Care Home and its management and staff.

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Review from Sue M (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the standard of care given to my dad. When he has been lucid, he has said they are very good to him. They do their best to keep him occupied with things he likes to do and have made efforts to discuss this with me and Mum. The staff keep us very well informed regarding his wellbeing
and are always friendly and smiley. I am also impressed with the efforts made to provide activities and memory books etc.

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Review from John G (Husband of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this care home, the nurses, carers and staff all seem to go the extra mile to care and help the resident and their visitors. If a request is made regarding your loved one it is (if possible) carried out quickly and you are informed of the outcome. Even the home cat is friendly.

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Review from Val G (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, my mother seems well cared for. She likes the staff and says they all treat her well, although sometimes they are a bit rushed. Unfortunately, her bottom set of teeth went missing, but she could have just taken them out because they were uncomfortable and they got thrown away. She is awaiting
the visit of a dentist but doesn't seem too worried by it now, thankfully.

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Review from Tarkajung G (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple House prides itself on the warm, friendly and caring nature that the staff give to their residents to ensure they remain happy, content and as independent as possible. The dedicated staff are active at addressing any issues, problems or anxieties residents face when moving into a new care environment.
I can't thank the entire staff enough for the amazing care that they give my dad.

Reply from Surakshya Long, Registered Manager at Maple House

Really appreciated. Thank you for your wonderful comments.
From all the staff from Maple House.


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Review from Linda S (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Friendly staff and caring.

Reply from Surakshya Long, Registered Manager at Maple House

Thank you for your feedback. It really helps us to boost our confidence. Really appreciated.


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Review from S W (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's care over the last 4-5 months has been very good. She is treated as an individual and her preferences taken into account and noted. The communication between the home manager and me is excellent. I am updated regularly on any changes in her condition or medication and feel confident she
is receiving the best possible care.

Reply from Surakshya Long, Registered Manager at Maple House

Thank you for the lovely comments and for taking your precious time to complete the feedback. Really appreciated.


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Review from Kristina C (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring environment.
Mum is very well looked after, especially during these difficult times.

Reply from surakshya long, Registered Manager at Maple House

Thank you so much for your feedback. Really appreciated.


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Review from L B (Brother of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. My sister is looking well and happy and I am happy.

Reply from surakshya long, Registered Manager at Maple House

Really appreciate the feedback. I am really glad you both are happy with our service.


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Review from T A (Granddaughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother receives excellent care in this establishment. Staff are friendly and extremely hardworking. Most importantly my grandmother is very happy living here. Her care needs are met to a high standard. I am kept informed with any changes in her care on a regular basis.

Reply from surakshya long, Registered Manager at Maple House

Thank you so much for your support and appreciation. I will relay your comment to all my staff.


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Review from Guy B (Son of Resident) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home and service is very good. My mother is well cared for and the staff are friendly.

Reply from surakshya long, Registered Manager at Maple House

Thank you so much for your feedback. I will relay your message to all the staff.


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Current Review Score: 9.1 (9.077)

Overview of Review Score

The Review Score of 9.1 (9.077) out of 10 for Maple House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Maple House is calculated as follows: ( (70 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.319 Points relating to the number of positive Reviews for Maple House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 8 Positive Reviews ÷ 15.4 = 0.519

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Maple House

What types of Care is Maple House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maple House provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Maple House have?

There are 69 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Maple House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Maple House to the centre of Aldershot?

0.5 mile(s) as the crow flies, distance by road may be significantly further.