Maple House

23 Manor Road, Eggars Hill, Aldershot GU11 3DG
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9.1 22 Reviews
  • Maple House, Aldershot

Care Provided by Maple House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Florence Care Reading Ltd
  • Person in charge
  • Surakshya Long (Manager/Matron)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for Maple House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,000
    • Self-Funded Residential Dementia Care £950 – £1,200
    • Self-Funded Nursing Care £1,000 – £2,000
    • Self-Funded Nursing Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care £1,100 – £1,200
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Maple House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
Total of 22, showing 21-22
9.1

Maple House has a Review Score of 9.1 (9.077) out of 10, based on 8 reviews in the last 2 years. Over all time Maple House has 22 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 0
  • 0

Date Published

22
0
6
8
14
Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum receives, especially from one member of staff in particular.

Reply from Surakshya Long, Registered Manager at Maple House

Thank you so much for feedback. Really appreciated.


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Cleanliness

Treated with Dignity

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Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely except for one nurse who shouted at me for no good reason. The staff are under time pressure and when they feed people, they shovel it in without waiting for them to swallow. Good activities and great food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.1 (9.077)

Overview of Review Score

The Review Score of 9.1 (9.077) out of 10 for Maple House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Maple House is calculated as follows: ( (70 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.319 Points relating to the number of positive Reviews for Maple House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 8 Positive Reviews ÷ 15.4 = 0.519

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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