Please contact us for pricing information.
Visitors welcome any time.
The is ample parking on site for visitors.
Sutton Manor has a Review Score of 9.9 (9.916) out of 10, based on 17 reviews in the last 2 years. Over all time Sutton Manor has 45 reviews.
Review from Sara M (Daughter of Resident) published on 29 October 2018
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Miles A (Son of Resident) published on 27 October 2018
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Howard K (Son of Resident) published on 10 July 2018
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Review from J C F (Daughter of Resident) published on 5 July 2018
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Libby S (Daughter of Resident) published on 2 July 2018
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.916) out of 10 for Sutton Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Sutton Manor is calculated as follows: ( (178 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sutton Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 10 Mar 2025
To find our more about the home's current availability, please contact us directly. We look forward to hearing from you.
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Job Title: Registered Manager
Joined: 2000
Kamala has been part of the Amesbury Abbey Group for 23 years, including 20 as a Registered General Nurse. She gained considerable experience at both Winchester and Salisbury Hospitals, in conjunction with her initial duties within the Group, before moving to a full-time role for 2 years as Deputy Manager at Winton House, followed by 3 further years as Registered Manager. Kamala took up her role as Manager at Sutton Manor in the Summer of 2012 and was a finalist for Care Home Manager of The Year in 2018, winning the award in 2021.