Open Visiting
Parking is provided in front of the main entrance to Waverley Lodge, and outside the adjacent Dunwood Manor Nursing Home.
Waverley Lodge Nursing Home has a Review Score of 8.5 (8.510) out of 10, based on 2 reviews in the last 2 years. Over all time Waverley Lodge Nursing Home has 6 reviews.
Review from R A (Father of Resident) published on 14 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Jones, CEO at Waverley Lodge Nursing Home
Hello,
Thanks for your review. I am delighted to read that you are pleased with the care and service for your daughter. Thanks for taking the time to give the review. Best wishes to you and your family.
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Review from Keith S (Brother of Resident) published on 24 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Jones, CEO at Waverley Lodge Nursing Home
Thank you for your feedback. Our colleagues in Waverley Lodge form supportive friendships with the residents and this genuine support really complements the professional skills and service they provide. They will be delighted to read your comments, it makes a great difference to us all, thank you.
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Review from Elaine P (Sister of Resident) published on 13 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Jones, CEO at Waverley Lodge Nursing Home
Hello,
Thank you for your review. We really appreciate each review we receive, we learn from each one and when we achieve a five star review such as this, we all feel so very humbled and grateful. I completely agree with your assessment of the Waverley team - they do have a specific affinity for our Waverley residents. Each time I pop in to Waverley I see how connected residents and staff are, it's really special. The manager will be very excited to share this review with the team. On their behalf, thank you very much, it is greatly appreciated. Helen.
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Review from Tanya S (Daughter of Resident) published on 30 May 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Jones, CEO at Waverley Lodge Nursing Home
Hello,
Thank you for your review. We are so delighted that you're pleased with our service for your mother. I always find Waverley a relaxed, happy place. We are very fortunate to have such wonderful colleagues and also, residents who enjoy a chat and a laugh as well. It's a really positive home. My very best wishes to your family, thank you, Helen.
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Review from Anita L (Sister of Resident) published on 3 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Jones, CEO at Waverley Lodge Nursing Home
Hello, thank you for your response. It is particularly pleasing to receive given the long term relationship we have with your brother and yourself. There's a sense of relaxed comfort in Waverley that is achieved by long term relationships, ongoing mutual respect and enjoyment. We're delighted to have your brother living with us, and you dropping in whenever you can. My very best wishes and thanks.
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Review from Elaine F (Sister of Resident) published on 14 July 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Jones, CEO at Waverley Lodge Nursing Home
Thank you for your response. It's so lovely to hear that you're happy with the care and service for your sister. The Waverley team are extremely caring and kind. We're very fortunate to have such lovely colleagues. Best wishes.
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The Review Score of 8.5 (8.510) out of 10 for Waverley Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Waverley Lodge Nursing Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.51 Points relating to the number of positive Reviews for Waverley Lodge Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 2 Positive Reviews ÷ 5.2 = 0.385
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Jenny first started working at New Forest Nursing Home as a Carer where she also studied for her Nursing degree and completed her training at Southampton University.
Jenny then moved to Waverley Lodge to start her career as a Registered General Nurse in 2006. Having gained considerable experience in her role she was then offered the position of Deputy Matron and was then appointed matron of Waverley Lodge.
Job Title: Regional Manager South
Joined: 2023
Working for eleven years as a Social Worker and Team Manager in Adult Services, Jacqueline relished supporting care providers with their safeguarding, quality and compliance requirements. Based on this experience, she then sought a move into working with a residential care provider. Jacqueline approached Allegra Care first, as she felt that the company’s values, care principles and household model aligned very closely with her own vision of what good care should look like. As Regional Manager, her passion for outstanding care is self-evident as she supports homes and colleagues across Hampshire. She also thinks laughter is a great tonic – and her cheeky sense of humour is infectious.
Away from work, Jacqueline enjoys eating out, cinema and horse racing. As a mother of two grown up children, she enjoys spending time with her friends, her family and her two grandchildren.
Job Title: Regional Relationship Liaison Manager South Regions
Joined: 2022
After working for 14 years as a renal nurse specialist, Jacqui changed her career to be around more for her young children. Her wide-ranging experience since then encompasses a number of rewarding positions across a variety of sectors, including team leader for Jobsite; Southern Team manager for Westfield Health; management for a specialist lender helping people rebuild their credit profile and, most recently, moving into the elderly care sector with Barchester, for whom she worked in community awareness and fundraising.
Now, as Regional Relationship Liaison Manager for Allegra Care, she brings her diverse portfolio of skills to the task of supporting the homes and helping the company develop its profile in the elderly care sector.
