Westacre Nursing Home

Sleepers Hill, Winchester SO22 4NE
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9.2 44 Reviews
  • Westacre Nursing Home, Winchester
Westacre is a family owned nursing home that understands how important every single detail is in providing the most comfortable surroundings, the best possible care and the happiest days.

Situated in a peaceful residential area of Winchester, Westacre Nursing Home is a refurbished and modernised Edwardian property offering a warm and welcoming 'home from home' environment.

Westacre offers excellent care services including; nursing, dementia, respite and convalescent. As well as expert day and night care services.

Tailored care plans are available for short or long term needs to those who are living with Alzheimer’s disease and dementia as well as care for older people with physical care needs.

A highly experienced and skilled team of friendly carers strive to deliver round the clock care promoting dignity, respect and independence to each resident.

The home has retained many of its charming original features and provides comfortable accommodation that consists of single and double bedrooms all with ensuite facilities, bright and spacious lounges and dining areas and large secure gardens with wonderful views of the surrounding countryside. The home is tastefully decorated and furnished throughout and provides the ideal setting to relax or socialise with other residents, family and friends.

Delicious healthy meals are prepared by the homes experienced chef who works closely with each resident to ensure individual tastes and preferences are catered for. A variety of snacks and drinks are always available throughout the day.

Residents can enjoy a busy program of activities, entertainment and outings such as BBQ's, visits from a travelling farm, exercise classes and quizzes.

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Care Provided by Westacre Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Nursing Homes Services Ltd
  • Person in charge
  • Lynne Seymour (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Westacre Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Westacre has no set visiting hours
    Westacre is pet friendly, friends and relatives are welcome do bring their animals with them


  • Parking

  • Westacre has a large, free car park situated within its grounds


Westacre Nursing Home Reviews (44)

Total of 44, showing 1-20
9.2

Westacre Nursing Home has a Review Score of 9.2 (9.167) out of 10, based on 7 reviews in the last 2 years. Over all time Westacre Nursing Home has 44 reviews.

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Review from M M (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother having very poor professional care before coming to Westacre, not eating, drinking, mixing, with no quality of life since being at Westacre, she has a new quality of life thanks to the care she now receives. She is eating, drinking, joining in the many activities and making friends.
She now has a very happy and active life which I can't thank all at Westacre for enough.

Reply from Hollie Boylan, Administration at Westacre Nursing Home

Thank you so much for your kind words. It means a lot to our team to know you feel confident and happy with the care we provide. I'll be sure to pass this on to the team.


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Review from Jamie G (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home at all times exceeds most expectations with a friendly family, inviting, nothing is too much trouble attitude and all staff go above and beyond their normal duties to please both residents and relatives alike in aspects of dealing with a vastly complicated and fully time-consuming change
in your loved one's new life requirements, whatever they may be! Every resident is treated with equally loving and genuine respect of both caring and mentally, providing for all needs and open to all opinions and suggestions.

Reply from Lynne Seymour, Manager at Westacre Nursing Home

Thank you for taking the time to share your experience with our nursing home. We are truly grateful for your kind words and I'll be sure to let the team know.


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Review from C D (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff At Westacre are amazing. They go above and beyond to ensure that my father is happy and well cared for. The home is very well set out, there is a garden the residents can enjoy. There is lovely artwork on the walls. It has a home-from-home feel.

Reply from Craig Hatch, Administrator at Westacre Nursing Home

We're so glad to hear your kind words and it's a joy to have your father with us. It's really uplifting to know that you enjoy our garden too. We're looking forward to giving it a beautiful makeover this year, which we've planned with the input of our residents and their relatives.


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Review from Prue S (Wife of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere on entering Westacre is always welcoming and friendly. The staff ready to oblige, the place immaculately clean, the residents appear well cared for. Each resident is treated individually according to their needs, with kindness and patience.

Reply from Craig Hatch, Administrator at Westacre Nursing Home

Thank you for your kind review. We're happy that you have found Westacre to be a friendly environment! Our staff will be happy to hear your comments.


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Review from Catherine H (Wife of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted in January 2023, straight from hospital. It came as a shock to me. I was unable to be there the day he was moved, but the next day, when I saw him, I just knew I had nothing to worry about.
All the kind and very helpful staff made me welcome. I was shown around, introduced to
various people and everything was explained to me. I was told I could stay as long as I wanted. Members of staff put on activities every day. Residents can join in if they feel up to it. Every other Wednesday afternoon there is live entertainment, a singer, musician etc. The joy music brings to all, singing and dancing, is terrific.
To me, it is like coming home. Almost every time I arrive, I smell the most wonderful foods cooking, (wish I was eating here too). I’ve yet to see someone standing idle; they are assisting residents or cleaning and dusting. You could eat off the floors, Westacre is spotless.
I wish Westacre well and thank everyone from the bottom of my heart.

Reply from Hollie Boylan, Administration at Westacre Nursing Home

Thank you so much for sharing your positive experience with us at Westacre nursing home. We are truly delighted to hear that your husband's admission, although unexpected, turned out to be a reassuring and comforting experience for you. Our dedicated and compassionate staff members strive to create a welcoming environment for everyone who enters our facility. We are thrilled that you felt at ease and were given a warm introduction to our team and the various aspects of our services.


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Review from J P (Next of Kin) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and tidy nursing home where patients are kept safe and very well cared for. The staff are very kind and interact well with the patients. Also whilst I have been visiting I have seen many different activities going on during the day. I would highly recommend Westacre Nursing Home.

Reply from Hollie Boylan, Administration at Westacre Nursing Home

We sincerely appreciate your kind review of our nursing home. It means a lot to us that you recognized the care and kindness provided by our dedicated team. Thank you for choosing us and for your trust in our services.


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Review from B W (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Westacre provides a lovely calm environment and was always spotlessly clean. The staff were welcoming and kind. We felt complete confidence that my mother was safe and well cared for. The staff were so caring and gentle with my mother and were very good at communicating with us about any issues.

Reply from Hollie Boylan, Administration at Westacre Nursing Home

Thank you for your positive feedback about Westacre! We are delighted to hear that you found our facility to be a lovely calm environment. Our dedicated team takes great pride in creating a welcoming and kind atmosphere for all residents. It's wonderful to know that you had confidence in your mother's safety and well-being while she was in our care. We appreciate your trust in us and thank you for sharing your experience.


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Review from Alice S (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westacre Nursing Home is a very pleasant place to visit and I am very satisfied with the care my mother receives there. I've found everyone to be immensely welcoming, thoughtful and kind. The nursing staff and carers are attentive to my mother's comfort and safety and demonstrate their interest and
concern for her well-being at every stage. It is very reassuring to know my mother is in such good hands. I can't thank the staff - management, reception and administration, nurses, carers, cleaners and everyone else - enough. They are very special people.

Reply from Hollie Boylan, Administration at Westacre Nursing Home

Thank you very much for your kind words, Alice. It is a pleasure to have your mother with us at Westacre and we will be sure to share your positive feedback with our team.


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Review from Ann P (Granddaughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Westacre Nursing Home are professional and polite whilst maintaining the dignity and safety of residents within their care. The cleanliness of the home is excellent and does not have the “stereo typical nursing home smell” it has a bright airy homely feel to it, I have peace of mind that my
Nan is being well looked after with person-centred care being upheld at all times.

Reply from Lynne Seymour, Manager at Westacre Nursing Home

Thank you very much for your kind review. Warm regards, Lynne.


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Review from Kay L (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, warm and welcoming. It really has a homely feel to it. The staff are always kind, considerate and professional. You can tell they are passionate about what they do and the difference they make to peoples lives in a positive way is immeasurable. The standard of care my father has received
has been exceptional and they truly see the individual. The home-cooked food always smells lovely. I absolutely would recommend Westacre Nursing Home. The home manager is always approachable and kind and keeps me fully updated which I truly appreciate and value. I can not speak highly enough of the whole team. As a family, we are very grateful that my father calls Westacre home. We know he is well looked after and cared for and the peace of mind that gives us is priceless.

Reply from Lynne Seymour, Manager at Westacre Nursing Home

Thank you very much for your kind words. We will make sure to pass your comments on to our staff, particularly our chef.
Kind regards, Lynne Seymour.


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Review from Michael C (Son of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Westacre in mid-July and she and her family are delighted with the home. Its strong reputation in Winchester for kindness and for respecting the dignity of its residents is richly deserved. The staff, starting with the manager but running through the whole operation, could really
not be more caring or more kind. Nothing seems to be too much trouble, and they have been outstanding in working with my mother's GP and our family in making sure that her complex medical needs are met. On the evidence of the first six weeks, this is a compassionate and highly competent operation.

Reply from Lynne Seymour, Manager at Westacre Nursing Home

Thank you very much for your kind review. It is a pleasure to have your mother here with us at Westacre.
Kind regards, Lynne.


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Review from Liza M (Niece of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was admitted to Westacre Nursing Home after been in hospital for several weeks and it was sadly decided that he would no longer be able to live on his own. Westacre came highly recommended by a friend of my Uncles. The care he has received has been exemplary. The staff are really caring and
thoughtful and my Uncle has settled in very well and seems to be happy there. Thank you so much for the wonderful care and attention he is receiving.

Reply from Lynne Seymour, Manager at Westacre Nursing Home

Thank you very much for your kind remarks. It’s a pleasure to have your uncle here with us and the staff are delighted to hear your comments. We’re glad that he has settled in so well.
Kind regards, Lynne Seymour.


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Review from Anita F (Daughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Westacre since November 2019, after suffering a stroke and the onset of Dementia and unable to live independently. A reluctant resident, to begin with, all staff have worked with Mum and me to settle her. Staff caring for Mum are always kind, gentle and treat Mum respectfully.
Staff have listened to me and taken onboard Mum’s likes, dislikes and her idiosyncrasies in her personality and worked with them to make Mum’s life a happy one. Communication during Covid-19 has been helped immensely by staff taking the time to FaceTime and supporting Mum with visits through the window. Grateful to all staff who keep Mum safe throughout the pandemic and promote Mum’s health, wellbeing and humour. Westacre’s management of Mum and their communication has been excellent. The best of Westacre are the carers, who have been consistent since Mum arrived. The home is clean, bright and welcoming. Cannot rate Westacre highly enough.

Reply from Geoff Pride, Consultant at Westacre Nursing Home

Thank you very much for the lovely comments, Anita. We know it has been a difficult journey, but we all love having your mum here!


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Review from William G (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very pleasant and helpful. Westacre is very tidy and clean environment. The rooms are a good size. The food is excellent and there is a feeling of safety and security.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Many thanks for your very positive feedback, it is really appreciated. The staff team are delighted by your comments and rating of the service. All responses enable us to continually improve and validate the excellent care we provide for our residents at Westacre.
Kindest regards
Diana


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Review from R H (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Occasional lapse in communication from management regards doctors assessments/falls etc.
Day staff/carers very helpful and caring/attentive towards parents.
Patients are not encouraged to go outside, a short walk around the garden may be beneficial?.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your feedback, it is appreciated. I have emailed each month with an update of how well M&C are, happy, settled, eating well, gaining weight and enjoying being part of the Westacre community. We await the hospital appointment for C and will contact you promptly. Spring is just around the corner and we will be outside, enjoying the visiting farm, Lama's, entertainers and reminiscence in our vintage caravan Cecilia, you are very welcome to join us. Kindest regards Diana.


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Review from V L (Respite Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made to feel very welcome and at home. The staff were friendly and helpful and were very patient when dealing with 'difficult' residents. Nothing was too much trouble.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your feedback, it was a pleasure to have you staying at Westacre and am so glad that you are now well enough to go home.
Kindest regards
Diana


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Review from Lin B (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is well cared for and we receive phone calls when necessary.
An ideal place where my relative is happy, where everything is done for them.

Reply from Diana Hearn, Manager at Westacre Nursing Home

I am delighted that you are happy with the care your relative receives; thank you for taking the time to complete this review it is very much appreciated. Kindest regards Diana and the staff team.


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Review from Joanna B (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Westacre extremely distressed and anxious due to her dementia condition. The staff have been fantastic with her, incredibly caring and always around to talk to me through my concerns. My mother was previously at another local care home which could not provide such a level of service.
There is a consistency of staff and they work hard at providing a stimulating diverting environment.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your review of the service we provide it is really appreciated. It is a pleasure to have your mum here with us and so rewarding to see her settle, get to know her and support her in becoming part of our community. With the support of her loving family and our excellent staff team she is now having so many more 'good' days which is wonderful to see. Kindest regards
Manager


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Review from Alex M (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is beautifully looked after. She feels safe and secure and the staff treat her with great dignity. She was recently in hospital and was able to come back to Westacre after three days and nursed back to health. Her care was of the highest quality. We feel very happy she is looked after so well in
Westacre.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Dear Alex, thank you for your feedback in relation to your mothers care, this is so appreciated by us all. Your mum has astonished us all with her determination and fortitude in overcoming a life changing situation which those younger than her would have struggled with. Your mum is admired by us all and is very much loved. She is a tremendous character and very much part of the Westacre community. Kindest regards
Diana


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Review from F B (Friend of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westacre is a caring and friendly home with extremely professional staff both nursing and caring.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very positive comment; it is really appreciated by us all. I am so glad that your experience of Westacre has been so positive. Kindest regards
Diana


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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Westacre Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Westacre Nursing Home is calculated as follows: ( (71 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.336 Points relating to the number of positive Reviews for Westacre Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 7 Positive Reviews ÷ 11 = 0.636

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Lynne

Lynne Seymour

Job Title: Manager

I became the manager of Westacre in July 2020. I entered this position after working as a matron for Peartree Neuro Rehab, another home under the same ownership. I began my career in healthcare in 1997 as a carer for the NHS until working my way up to ward manager. I worked in the NHS for 34 years before joining Peartree. Most of my nursing career has been working in older person mental health with complex dementia, with a brief episode with Adolescence. In 2001 I was seconded to complete my mental health nurse training. I love my summer holidays and spending time with my dog, Sky.


Dean

Dean Brown

Job Title: Deputy Manager

I joined Westacre in October 2020. I am the Deputy Manager and I oversee all care and nursing activities to ensure we are meeting best practice standards within the home. I have a degree in Psychology. I went on to study Nursing as I was keen to work in the care sector/NHS. I qualified in 2017 with a Post Graduate Diploma in Adult Nursing. I worked in A&E and then in a brain injury unit in Southampton. I completed my Masters's in Adult Nursing in 2020. In my spare time, I enjoy yoga, gardening and collecting art.


Frequently Asked Questions about Westacre Nursing Home

What types of Care is Westacre Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westacre Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Westacre Nursing Home have?

There are 51 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Westacre Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westacre Nursing Home to the centre of Winchester?

0.9 mile(s) as the crow flies, distance by road may be significantly further.