Westacre Nursing Home

Sleepers Hill, Winchester SO22 4NE
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9.2 44 Reviews
  • Westacre Nursing Home, Winchester
Westacre is a family owned nursing home that understands how important every single detail is in providing the most comfortable surroundings, the best possible care and the happiest days.

Situated in a peaceful residential area of Winchester, Westacre Nursing Home is a refurbished and modernised Edwardian property offering a warm and welcoming 'home from home' environment.

Westacre offers excellent care services including; nursing, dementia, respite and convalescent. As well as expert day and night care services.

Tailored care plans are available for short or long term needs to those who are living with Alzheimer’s disease and dementia as well as care for older people with physical care needs.

A highly experienced and skilled team of friendly carers strive to deliver round the clock care promoting dignity, respect and independence to each resident.

The home has retained many of its charming original features and provides comfortable accommodation that consists of single and double bedrooms all with ensuite facilities, bright and spacious lounges and dining areas and large secure gardens with wonderful views of the surrounding countryside. The home is tastefully decorated and furnished throughout and provides the ideal setting to relax or socialise with other residents, family and friends.

Delicious healthy meals are prepared by the homes experienced chef who works closely with each resident to ensure individual tastes and preferences are catered for. A variety of snacks and drinks are always available throughout the day.

Residents can enjoy a busy program of activities, entertainment and outings such as BBQ's, visits from a travelling farm, exercise classes and quizzes.

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Care Provided by Westacre Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Nursing Homes Services Ltd
  • Person in charge
  • Lynne Seymour (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Westacre Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Westacre has no set visiting hours
    Westacre is pet friendly, friends and relatives are welcome do bring their animals with them


  • Parking

  • Westacre has a large, free car park situated within its grounds


Westacre Nursing Home Reviews (44)

Total of 44, showing 21-40
9.2

Westacre Nursing Home has a Review Score of 9.2 (9.167) out of 10, based on 7 reviews in the last 2 years. Over all time Westacre Nursing Home has 44 reviews.

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  • 32
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Review from F L (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and dedicated to providing good care for each of the residents. This is often with a smile and a laugh. My Dad seems very content and his needs met. Thank you.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very kind words, the wonderful staff team are dedicated to the care of our residents and provide excellent care in a calm and peaceful atmosphere. Nothing is too much trouble and they do all they can to fill the residents days with joy and laughter. I am so glad that your dad is content here at Westacre. Kindest regards
Diana


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Review from P D (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care she receives, the staff are very pleasant and kind.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very positive response, I am glad that you are happy with the care your mum receives. She is very settled with us here at Westacre and is a very valued member of the Westacre family.
Kindest regards
Diana


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Review from L P (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came here for 10 days respite to give my mum a break. He was so happy and kept saying "It's a nice place" again and again. He has dementia and was looked after beautifully by the staff. Thank you so much.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very kind words, I am so glad that your dad was happy here with us for his respite stay. We really enjoyed your dad being here and his contribution to the Westacre community. Hope to see him again when your mum feels that she needs a very well deserved break.
Kindest regards
Diana


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Review from John P (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been diagnosed with a rare illness and the staff have been very active in trying to manage the symptoms they encounter each day. Thank you for your ongoing support at this difficult time.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Dear John, Thank you for taking the time to write this response, it is appreciated. We are very happy to do all we can to make your dads life a little easier and his days more fulfilling. Thank you for having confidence in us; we will continue to do all we can for you and your dad. Kindest regards
Diana


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Review from Michelle S (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel the staff are fabulous and there is nothing they won't do for the residents.
They keep them occupied and it is a very friendly environment - very healthy.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very positive and warm review; this is so appreciated by us all. The staff team at Westacre are truly committed to the care of our residents and will be thrilled to read your comments. Kindest regards.


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Review from Margaret T (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the home has always been good.
Mum has been well looked after and the staff are very kind and caring towards her.
It's good to have an update about her general situation every now and then as well.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your review, it is wonderful to have such positive feedback. It is a pleasure to care for your mother and to know that she is settled and content; she is very much loved by us all. Kindest regards.


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Review from S J (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westacre took my mother in at a point when the home she had been in was unable to manage her. Westacre has fought her corner, got to know her and helped her immensely. Thanks to their attention to detail and care, she has become settled and content. They have sorted out her medication in partnership
with the doctor and she is now happier than she has been in ages. It is a kind and caring place, well managed and very well staffed. We are delighted with all they have achieved.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for taking the time to complete this review. It has been so encouraging for us all to see your mother settle with us and to now be calm and relaxed and able to contribute as part of the Westacre community. It is such a pleasure to have her living with us and a pleasure to get to know her very loving family. Kindest regards.


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Review from Aileen C (Wife of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are very kind and helpful to residents and their families. Having had a preconception of care homes in general, I felt some trepidation but my fears have been put to rest and I am happy to leave my husband in their care. I don't think he could be better looked after anywhere else.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very kind words and taking the time to complete this review, this is appreciated.
It is a pleasure to have your husband here with us at Westacre.
Kindest regards.


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Review from Valerie M (Wife of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were first shown around the home prior to deciding by a warm, welcoming and knowledgeable staff nurse.
The atmosphere was friendly.
Very pleasant rooms, gardens and staff.
We decided this place would be very suitable.
He settled very well after the first evening.
I know he enjoyed the food and
kindness.
Relatives were welcome to call in.
Nothing to complain about.
Always able to talk to management and staff if necessary.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your very positive response which is greatly appreciated. We are so happy that your husband enjoyed his stay at Westacre; we are looking forward to him staying again later this month. Kindest regards.


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Review from G B (Wife of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safety is most important and that is excellent. The food is good, the care is good and don't worry about the care.

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Review from Diana J (Wife of Resident) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent two weeks at Westacre for the first time. I cannot recommend it more highly. Wonderful calm atmosphere, caring staff, immaculately clean and there is a feeling of well being throughout the whole place.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your kind words, it was a pleasure to have your husband here to stay and we look forward to seeing you both again, here when you need us.
Best wishes and kindest regards, Diana.


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Review from Liza N (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Westacre for seven years. The home is attractive and provides space for residents to move around indoors and enjoy different areas (eg with television, with company, or in quieter spaces). The food is delicious and most importantly the care is excellent. The staff have
good relations with residents' families and keep us informed. They treat the residents with care, consideration and sensitivity. I have had experience of two other nursing homes for my parents and Westacre stands out as the best by far. At this difficult time in my mother's life, we feel relaxed and confident that she is very well cared for.

Reply from Diana Hearn, Manager at Westacre Nursing Home

Thank you for your kind words and time taken in writing this very positive review. It is a pleasure to be able to care for your mother here at Westacre. Kindest regards Manager.


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Review from Janet B (Wife of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westacre is a very friendly home. The staff are friendly and competent. My husband stayed one week for respite. I would have liked him to stay longer but he was pining to be at home. Lovely atmosphere. Altogether a good place to be if you are unable to live at home.

Reply from Marieke Meijer, Home Services Advisor at Westacre Nursing Home

Thank you for your kind words. We were delighted to have your husband here with us and we hope to see you both at one of our many events coming up.


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Review from Duncan Y (Son of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westacre cared for my father for a month between leaving hospital and coming home.
They were helpful, flexible and very organised around the admission and discharge.
The place is immaculate, sparkling clean, very well maintained and well equipped.
The staff were endlessly cheerful, very skilled and
extremely kind.

Reply from Marieke Meijer, Home Services Advisor at Westacre Nursing Home

Thank you so much for your positive review, we are committed to providing a high level of resident-centred care at Westacre.


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Review from H B (Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Westacre for respite care following a long spell in hospital. I was in need of peace and a good rest, especially to be quiet at night and uninterrupted sleep. The care from all the staff was kind and friendly and I was made to feel relaxed and comfortable.

Reply from Marieke Meijer, Home Services Advisor at Westacre Nursing Home

Thank you for your kind feedback, our aim is to give the highest standards of care at Westacre. We hope you will join us at some of our upcoming events.


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Review from Julia R (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my relative to Westacre 1/3/17 after concerns about the care she was receiving in another care home. I am so pleased we chose Westacre, the improvement in both my relative's health and the care is most marked. Both friends and family have commented on the improvement. I am completely satisfied
with the care my relative is receiving - I just can't fault it. All the staff are so friendly and helpful. I highly recommend Westacre.

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Review from Peter S (Husband of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westacre Nursing Home is a very well run hands on, friendly nursing home caring especially for patients with dementia and welcome daily visits of family and friends. The nursing and medical staff are very sympathetic and caring towards their patients. In-house entertainments are organised to stimulate
the well-being of those present. Visiting musical performers and floral demonstrations are weekly events. In-house catering offers a wide a various selection of dishes from a weekly menu. Accommodation and facilities for patients are of a high standard as is the garden area. One knows that their loved ones are comfortable and safe at this care home.

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Review from D W (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother entered Westacare, Winchester in 2017 and has received excellent care, love and kindness in a professional way.
Her needs are complex but this has not phased the professional staff. We would like to thank the clinical manager, the manager and their staff (too many to mention personally)
for their dedicated daily of our mother.

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Review from Jason D (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent community care home, with lots to offer for fund raising ideas, such as fun days and bingo. I noticed that the care was fantastic and it was a well kept/clean care home and I would recommend this to anyone.

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Review from Stephanie M (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Westacre Nursing Home one year ago.
Westacre is a lovely care home, homely, cosy and efficiently run. The care staff show compassion and are very caring and look after my husband extremely well. The meals are excellent, home cooked and I and any of my visitors can dine at Westacre
at any time. I would recommend Westacre to any of my friends and family.

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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Westacre Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Westacre Nursing Home is calculated as follows: ( (71 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.336 Points relating to the number of positive Reviews for Westacre Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 7 Positive Reviews ÷ 11 = 0.636

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Lynne

Lynne Seymour

Job Title: Manager

I became the manager of Westacre in July 2020. I entered this position after working as a matron for Peartree Neuro Rehab, another home under the same ownership. I began my career in healthcare in 1997 as a carer for the NHS until working my way up to ward manager. I worked in the NHS for 34 years before joining Peartree. Most of my nursing career has been working in older person mental health with complex dementia, with a brief episode with Adolescence. In 2001 I was seconded to complete my mental health nurse training. I love my summer holidays and spending time with my dog, Sky.


Dean

Dean Brown

Job Title: Deputy Manager

I joined Westacre in October 2020. I am the Deputy Manager and I oversee all care and nursing activities to ensure we are meeting best practice standards within the home. I have a degree in Psychology. I went on to study Nursing as I was keen to work in the care sector/NHS. I qualified in 2017 with a Post Graduate Diploma in Adult Nursing. I worked in A&E and then in a brain injury unit in Southampton. I completed my Masters's in Adult Nursing in 2020. In my spare time, I enjoy yoga, gardening and collecting art.