White Rock

15 Chestnut Avenue, Barton-on-Sea, New Milton BH25 7BQ
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9.0 20 Reviews
  • White Rock, New Milton
White Rock nursing home provides high-quality care, and was one of the first nursing homes to offer specialist dementia care. It is conveniently placed near the sea and a short drive from the New Forest, providing a homely atmosphere where person-centred care is offered to individuals to help them remain as independent-minded and active as possible.

The home believes in the right of every resident to freedom of choice, privacy and personal dignity. Respect is central to all care services provided, with spiritual and medical needs of residents always being looked after. Activities are offered on a regular basis, including music therapy and sitting exercise sessions.

Highly qualified care staff at the home have either achieved or are working towards NVQ qualifications, levels 2 or 3. Care staff work alongside skilled nurses to provide a high standard of care.

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Care Provided by White Rock

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • White Rock Nursing Home Ltd
  • Person in charge
  • Gemma Domingo (Home Manager)
  • Admission Criteria
    • Following Assessment
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome and relatives can pop in at their convenience. For late visits, White Rock do ask that a call to the home is made first.


  • Parking

  • On street parking available


White Rock Reviews (20)

9.0

White Rock has a Review Score of 9.0 (8.988) out of 10, based on 5 reviews in the last 2 years. Over all time White Rock has 20 reviews.

Overall Experience

  • 13
  • 7
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Date Published

20
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Review from John H (Son-in-law of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at White Rock for nearly 3 months, until she passed away in her 95th year. She was bedridden, and in a very poor state of health during that time, but the home manager and all the staff looked after her with great care and compassion. We could not have asked more of them.

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Review from Debra N (Wife of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and welcoming. Supportive through a very difficult time, not just for the resident but also the family.

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Review from T D (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome when we visit mum. The staff are all very friendly and cheerful. Mum seems to be happy and loves doing activities like singing, making scones etc.

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Review from Ian H (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the home very welcoming and homely, Mum has settled in very well and not only is she happy every time we visit, which is several times per week, she always comments on how well she is cared for and how nice the staff treat her.
We find the care excellent and the staff genuinely caring, nothing
appears to be too much trouble and visiting is not restricted, which is a blessing for us. We are always welcome with the offer of drinks and an update on Mum's situation, if ever there are any concerns we are contacted immediately. We are so pleased we chose White Rock for Mum.

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Review from S M (Husband of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's disease, she has been a resident at White Rock nursing home for two years. I visit her regularly and have observed that her treatment by the medical team and carers is carried out to the highest of standards and she is very happy there. With her having this disease she is not
very responsive to what is going on but the carers always include her in all activities to help stimulate her. They keep her clean and tidy and help her with food and drink intake. I am very pleased with the home in every way.

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Review from Peter B (Husband of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and caring team that strives to ensure a cheerful and happy atmosphere prevails. Excellent nursing staff that do everything possible to resolve whatever issues arise.

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Review from Mary L-B (Friend of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have known my friend for many years. She now suffers from severe dementia. Her care and welfare are excellent, although she can be extremely difficult. The staff are always welcoming. The nursing home is clean and every resident I have seen is receiving the care that is appropriate.

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Review from D B (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was transferred to White Rock from hospital for rehabilitation after a broken hip. The care he received was outstanding, sadly dad was too weak and did not recover, but in the time he was there, he was cared for with respect and kindness. Additionally, the care and support given to myself and Mum
by all the staff during this difficult time was appreciated and made the situation more bearable. The building may not be new, but the care given by the staff was outstanding and I doubt you could find better.

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Review from Janet B (Wife of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would, with all my heart, like to say a huge "thank you" to all the staff at White Rock for the genuine kindness, care and compassion that you showed to my darling husband from the moment he arrived until the day I lost him. Nothing was too much trouble, especially towards the end when he was never
left on his own. There was always someone by his side, holding his hand, offering kind and comforting words. Everyone has been so kind and supportive towards me. I have been truly touched by your kindness and care. My husband couldn't have asked for better care. He was very happy with you. I will never forget what you all did for him and me. God bless you.

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Review from Sandra R (Daughter of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Rock is simply the best care home I have come across. I work with dementia patients in my job. My father is currently a resident at White Rock. I am so very impressed with every member of staff, not just the manager's care staff but the people who don’t get much praise ie the cooks, gardeners,
domestic staff who are the backbone of a home that makes it clean and welcoming. The activity staff are second to none.
In a day and age where homes are under such scrutiny and many are highlighted for there failings, White Rock has taken on these challenges and provides a comfortable, safe, kind and relaxed environment where residents are able to spend there remaining years being looked after.

Reply from Sasrah Keen, Comms at White Rock

Thank you so much for leaving this review for us. It means so much to all of us who work at White Rock.


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Review from Jan H (Daughter of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I never thought mum would have to go into a care home. Always fiercely independent, even with her dementia, the thought of a care home was never even talked about.
Sadly, after a long stay in hospital and rapid deterioration, the truth hit me and a nursing home was the only way forward. Now the difficult
task of choosing the right place for Mum.
I was incredibly emotional and found it all difficult to come to terms with.
On both my visits to White Rock, I received a warm welcome and made to feel that this would be right for Mum.
After only a few days, as a resident, it was clear that I'd made the right decision. Mum would be happy here and well looked after.
All the staff, without question, are incredibly caring and it's obvious they enjoy and take a lot of pride in what they do.
I have no idea how long Mum has but I do know that her quality of life couldn't be better than it is here. Thank you White Rock.

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Review from S C (Goddaughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received nothing but excellent help, advice and support since our first contact with White Rock. Their standards of care over the past three years have been consistently higher than we had ever expected from a care home. As we do not live nearby, knowing my godmother is so well cared for gives
me peace of mind. Highly recommended.

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Review from Corinne B (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has severe dementia and White Rock has been wonderful. The staff, of which there are plenty, are very attentive, supportive and kind. This is a nursing home that prioritises care and stimulation for its clients/patients. The staff turnover is very low too which really helps Mum and is more
evident of a "happy ship". I would most happily recommend White Rock very strongly.

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Review from J L (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care my mother has received over the period she has been in White Rock. The atmosphere is homely and welcoming and the staff are dedicated and know the residents well and anticipate their needs accordingly.

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Review from Daphne F (Sister of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very supportive and show much kindness to the residents, even though some of the behaviour is challenging. All the residents are very clean and appropriately dressed.

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Review from Elizabeth M (Friend of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live near Manchester so don't see my friend very often. I am very satisfied with her care at White Rock nursing home.

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Review from Sue S (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

White Rock has always genuinely cared for Mum; she couldn't be in better hands. Always made to feel welcome whatever time I arrive. All family members welcome. Also, even great-grandchildren. Always kept informed of any doctor appointments etc made for Mum or any change in her condition. Always lots
of entertaining things happening too, although, sadly, Mum can't participate.

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Review from Rose L (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of White Rock for 10 months. When she first moved there, I was very nervous and unsure on her behalf. Sadly, she is unable to make any of life's decisions for herself anymore. I need not have worried, she is looked after by people who time and time again show how much they
care and respect her, she is now having to be cared for in bed. I know that I can trust all at White Rock to make my mum's final days as happy and as comfortable as possible.

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Review from David I (Son of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful nursing home has provided a caring environment for my dad to reside. I've witnessed a noticeable improvement in my father's dementia symptoms during the first few months of his stay and I put this down to him feeling comfortable, happy and safe. I visit on varied days and times and the
ethos instilled in the staff is amazing. They obviously care for the residents as far as their daily needs but it's obvious to me that they really do care. The rapport and banter with the residents, each one an individual and some with challenging behaviours, shows an understanding of their personalities and backgrounds which, I feel, makes the elderly residents feel valued.
This has been our second experience with a nursing home for dad and I wouldn't hesitate in strongly recommending White Rock to anyone I knew with nursing home requirements.

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Review from Anne M (Daughter of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was made to feel welcome and cared for from the beginning. The staff were really good at understanding his needs and giving him a sense of autonomy in his care. I always felt the staff went above and beyond to ensure my fathers last year of his life was as comfortable and reassuring as it
could be. I am extremely grateful for the high level of care he received.

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Current Review Score: 9.0 (8.988)

Overview of Review Score

The Review Score of 9.0 (8.988) out of 10 for White Rock is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for White Rock is calculated as follows: ( (40 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for White Rock is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about White Rock

What types of Care is White Rock registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does White Rock provide?

Own GP if required is an additional type of care provided.

How many Rooms does White Rock have?

There are 20 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at White Rock?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is White Rock to the centre of New Milton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.