Bluebell Nursing Home has a Review Score of 9.7 (9.671) out of 10, based on 12 reviews in the last 2 years. Over all time Bluebell Nursing Home has 42 reviews.
Review from Ian S (Son of Resident) published on 29 January 2025
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Reply from Stacey Parkhill, Manager at Bluebell Nursing Home
Thank you for sharing your heartfelt message, it was a pleasure to care for Mum, she will be truly missed by all staff.
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Review from S S (Wife of Resident) published on 2 October 2024
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Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing Home
Thank you so much for sharing your positive experience with us. We're delighted to hear that your husband is happy and It's wonderful to know that the staff have made a positive impact and provided the care and support he needs. Your feedback is greatly appreciated!
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Review from C W (Daughter of Resident) published on 30 September 2024
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Reply from Stacey Parkhill, Manager at Bluebell Nursing Home
Thank you for your kind words and for sharing your positive experience. We are so happy to hear that your mum has settled well since moving to Bluebell. Your appreciation means a lot to us and we'll continue to strive for the highest standard of care. Thank you for your trust and support!
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Review from S J (Wife of Resident) published on 30 September 2024
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Reply from Stacey Parkhill, Manager at Bluebell Nursing Home
Thank you for sharing your experiences with us. Your appreciation and feedback means a lot to us and with taking your comments on board, we'll continue to strive for the highest standard of care . Thank you for your trust and support!
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Review from Karen N (Daughter of Resident) published on 24 September 2024
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Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing Home
Dear Karen, thank you for your kind words and for sharing your positive experience. We are so happy to hear that your mum has become happier since her arrival and that we have been able to ease your worries. Your appreciation means a lot to us and we'll continue to strive for the highest standard of care. Thank you for your trust and support!
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Review from J E (Daughter-in-law of Resident) published on 20 September 2024
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Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing Home
Thank you for your feedback. We understand how important it is to make her experience as engaging as possible, and we appreciate your suggestion about providing activities in her room. We'll certainly look into ways to accommodate her needs further. Your comments are valuable in helping us enhance the quality of care we provide. Thank you again for sharing your thoughts.
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Review from Karen N (Daughter of Resident) published on 19 September 2024
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Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing Home
Thank you for sharing such a touching reflection on your mother's time at Bluebell. We are deeply honoured to have been entrusted with her care, and it warms our hearts to know she found joy and comfort here. Our team takes immense pride in providing compassionate care, especially during the most difficult moments. Your review is a true testament to the dedication of our staff. Thank you again for your kind words.
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Review from Beth S (Granddaughter of Resident) published on 18 September 2024
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Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing Home
Thank you so much for your wonderful feedback! Our team takes great pride in creating a warm and welcoming environment, and it's heartening to know that the care provided feels like home. Your kind words mean the world to us, and we are truly grateful for your appreciation. Five stars from you feels like a true honour! Thank you for placing your trust in us.
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Review from Suzanne L (Daughter of Resident) published on 18 September 2024
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Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing Home
Thank you for sharing such positive feedback. We're delighted to hear that your mum enjoys the food and that the team, takes extra care to meet her preferences. We also appreciate your recognition of our responsiveness in addressing any concerns. Your kind words mean a lot to us, and we're grateful for your trust in our care.
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Review from M H (Respite Resident) published on 18 September 2024
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Reply from Eleanor Healthcare Group, Bluebell Team at Bluebell Nursing Home
Thank you for your heartfelt message. We are incredibly moved by your kind words and are so proud to have been part of your recovery journey. Your strength and perseverance, along with the care and dedication of our staff, have truly made a remarkable difference. While we will miss you as you move on, we are so happy to have played a role in your recovery. You will always have a place in our hearts at Bluebell. Wishing you all the best in your next chapter!
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Review from J S (Niece of Resident) published on 31 July 2023
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Review from Sally W (Granddaughter of Resident) published on 15 June 2023
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Reply from Stacey Parkhill, Manager at Bluebell Nursing Home
Thank you, Sally, it was a pleasure to look after Nan. She was a delightful lady we will never forget, your comments are much appreciated.
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Review from Adele B (Granddaughter of Resident) published on 28 February 2022
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Reply from Stacey Parkhill, Manager at Bluebell Nursing Home
Your comments are much appreciated. We are so glad that you and your family were able to enjoy time with Grandad in his last weeks.
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Review from Leane H (Daughter of Resident) published on 28 February 2022
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Reply from Stacey Parkhill, Manager at Bluebell Nursing Home
Thank you, Leane, it was a pleasure to look after mum, a delightful lady we will never forget.
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Review from C L (Granddaughter of Resident) published on 18 December 2021
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Review from Helena F (Wife of Resident) published on 18 December 2021
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Review from P S (Sister of Resident) published on 21 September 2021
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Review from R M (Niece of Resident) published on 2 August 2021
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Reply from Hayley Edmonstone, Manager at Bluebell Nursing Home
Thank you so much for taking the time to leave a review of our home. Your feedback is very much appreciated. I will be sure to pass on your kind words to the whole team.
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Review from Heather P (Daughter of Resident) published on 15 March 2021
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Reply from Matthew Smith, Operations Manager at Bluebell Nursing Home
Thank you so much for your kind words! I will share it with the team shortly. We can't wait to see you soon!
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Review from Anne S (Niece of Resident) published on 15 March 2021
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Reply from Matthew Smith, Operations Manager at Bluebell Nursing Home
Thank you for taking the time to review us, we really appreciate your feedback. I know your words will mean a lot to the team and I will share this with them.
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The Review Score of 9.7 (9.671) out of 10 for Bluebell Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.671 for Bluebell Nursing Home is calculated as follows: ( (102 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 140 Ratings = 4.671
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bluebell Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2020
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Job Title: Registered Manager
Joined: 2004
Meet our esteemed manager, Stacey Parkhill, who has been dedicatedly serving in the Care sector since 2004 and has been associated with Bluebell since 2007.
Starting off as a care assistant, she earned her Level 3 certification in Health and Social Care and progressed to the position of Senior Carer. In 2018, she scaled new heights by attaining a Level 5 qualification in Leadership for Health and Social Care, and more recently, took up the mantle of a Training Officer to gain further expertise in her field. With her vast knowledge of Bluebell and its residents, she is ecstatic to be presented with the opportunity to assume a managerial role and will undoubtedly remain an invaluable member of our team.
Stacey's vision for Bluebell is to continue providing a superlative standard of care for all our residents while also offering training prospects for our empathetic and remarkably dedicated carers and staff.