Hamilton House Care Centre

6 Drayton Lane, Drayton, Portsmouth PO6 1HG
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9.1 31 Reviews
  • Hamilton House Care Centre, Portsmouth
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Care Provided by Hamilton House Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Davie (Manager)
  • Admission Criteria
    • Ages 20+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Hamilton House Care Centre Reviews (31)

Total of 31, showing 1-20
9.1

Hamilton House Care Centre has a Review Score of 9.1 (9.057) out of 10, based on 6 reviews in the last 2 years. Over all time Hamilton House Care Centre has 31 reviews.

Overall Experience

  • 25
  • 5
  • 1
  • 0
  • 0

Date Published

31
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25

Review from D O (Solicitor of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is so nice , calm and friendly two members of staff are the best.
Thanks for being a good listener to staff and also caring for the service user.
It's nice seeing and hearing good feedback from the home it's nice and I'm happy the staff are so welcoming and supportive and friendly

Reply from Dawn, Home Manager at Hamilton House Care Centre

Thank you so much for your lovely words which I have passed on to the whole team. Home Manager


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Review from Ann M (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was 7 years into his Alzheimer's and dementia. It eventually became too much for my mother. The family visited many care homes, but as soon as we visited Hamilton House we knew it was the place for Dad. He wandered at night and the Hamilton staff explained that there were no restrictions on
wandering, night staff had food and drink available 24/7 in case meals were missed while sleeping during the day. Unfortunately, Dad passed away last week. For the few months Dad was a resident, every single member of staff was outstanding. Without exception, every staff member showed compassion, care and love with absolute professionalism to the family but especially Dad. We were allowed to stay with him to the end. We will be forever grateful for everyone who worked at Hamilton for making Dad's last few days as comfortable as possible.

Reply from Dawn Davie, Home Manager at Hamilton House Care Centre

Thank you for taking the time to write your review and sharing your experience of Hamilton House. Your feedback is extremely important and such positive comments will be greatly appreciated by the team here. It was our pleasure caring for your dad here. Thank you again from all the team here at Hamilton House for your kind words.


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Review from Mark H (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamilton House provided care for our Mum in her final weeks after a very traumatic five months. We found them a friendly home where she was treated with dignity and respect. While that sounds very clichéd, that was the experience; we saw staff speaking to the residents politely and acknowledging them
at all times. As a family, we were always greeted warmly by both staff and management. The home was always beautifully clean and warm and the residents were well catered for in every respect. The resident's rooms are a good size and well maintained, nicely decorated in calm warm colours, and with ample seats for visitors.
Mum lost her battle on 8th March, with my sister and I at her bedside. The sensitivity and sympathy of the nurses on duty throughout were highly appreciated.
We are both pleased to have found Hamilton House.

Reply from Dawn Davie, Home Manager at Hamilton House Care Centre

Thank you so much for your lovely & kind words. I will share them with the whole team. We wish you and your family all the best for the future and please keep in touch.


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Review from David B (Husband of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the passing of my wife on the 19th of January 2024, I must say how impressed our family is with the caring care and nursing care that my wife received during her time at Hamilton House (24/10/23 - 19/01/24).
The way in which all the staff treat the residents and their visitors is, in our
opinion, second to none. It is a true team effort.
Care and nursing is not a 'job', it is a 'calling' and my wife received both to such a high professional standard for her Alzheimers/Dementia and Bi-polar conditions, right up to the exact time that she passed.
The previous care home in which my wife had resided found great difficulty in providing the personal care which she required. Hamilton House had no such problem and her personal care changed from day one.

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Review from E G (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home for a dementia patient then look no further.
My mother came here from another home which couldn't cope with her behaviour - but she fitted well into Hamilton House from day 1 and has been happy there.
The accommodation is very well laid out with lovely spacious corridors
that the residents can walk about in freely as if they were at home and nobody seems to mind anything!
It is very professionally run yet with a friendly touch - the staff are kind and affectionate to the residents and respect them.
When it came to end-of-life care we couldn't fault the care and attention and respect that the patient and family received from the staff along with a professional medical programme to keep her comfortable.

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Review from John S (Husband of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care my wife is getting.
100% improvement on her previous home.
Staff at all levels are very attentive and caring.
Personal hygiene is very well done, every day this was just left in her previous home.
Well done all at Hamilton House.

Reply from Elliott Erlanger, Regional Support Manager at Hamilton House Care Centre

Thanks for taking the time to review the home, the team and myself are all thankful for your kind, considered words.


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Review from Neil B (Son of Resident) published on 15 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We honestly believe we could not have found a better care home for our mother than Hamilton House. We have nothing but praise for them. The staff are consistently caring, courteous, and cheerful.

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Review from Mary D (Daughter of Resident) published on 1 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Hamilton House for 3 years now. Lots of changes have been made since new Manageress and Deputy Manager have been there. The lounge feels like a lounge at home. They welcome any personal items from home to make their room feel like they were still in their own home. A lovely fireplace
has been put in the lounge on second floor by 2 very good handymen. If you have any worries at all about anything they are sorted straight away. Very happy relative.

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Review from Mark M (Son of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamilton House treated my father with respect and looked after him superbly well during the last few weeks of his life. They treated us with kindness not chasing us for money which put less stress on us when father was not well.

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Review from Lynne G (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely comfortable in Hamilton House.
There is a lovely welcoming atmosphere at the home and we are very pleased he is there.

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Review from Wendy C (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Under the new management, which has been in place for more than a year, Hamilton House has become a very welcoming, thriving and organised place to be. I feel confident that my mum is being cared for in the best possible way. The staff are always happy to help with whatever request I have and are very
caring toward my mum. I am thrilled that the home has achieved their Good CQC rating through their hard work and diligence.

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Review from W L (Partner of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was only at this home one week because he took a sudden turn for the worst and passed away. However, the love and care he was shown at that time were second to none. This care was also extended to us, his family. My regret is I didn't get him into the home before.

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Review from Christine (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a long time for mum to settle but with persistent care and attention from the staff, she is much happier. Nothing is too much bother and staff always polite. It was with reluctance I allowed her to go into care but very relieved about the choice made.

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Review from John M (Son of Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last seven months of her life at Hamilton House.
From day one she was treated with great compassion, respect and care.
Nursing care was excellent and all aspects of her daily life were first class.
Carers were very gentle, activity ladies very kind, food varied and good, cleaning
and laundry always done regularly and competently.

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Review from Sheila S (Daughter of Resident) published on 5 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in this home for 7 months and she loved it there. The activities were very good and she enjoyed them very much. The gardens were wonderful, she enjoyed sitting by the fish pond most. Unfortunately, we lost Mum at the beginning of this year but I cannot fault the way my mum and the whole family
were treated by all the staff. They could not do enough for us all once we knew Mum was at the end, we were even allowed to stay overnight so that Mum was with her family at all times. They couldn't do enough for each and every one of us, even once Mum had passed, the staff were wonderful. I would recommend this place with bells on.

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Review from Mandy G (Daughter of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamilton House is a modern purpose-built nursing home. The building design provides an outstanding environment for residents and staff - safe and clean with good equal access and garden/courtyard. It compares very well against other homes in the Portsmouth area - of which I visited (approx 7).


The

staff are all friendly and genuinely caring. The atmosphere of the home is outstanding - residents are treated with respect and dignity by full-time staff. My Mother's overall standard of health has improved due to the excellent care that she has received from the care and nursing team at the home.


I would not hesitate to recommend the home to family and friends. In the time I have been visiting - approx 1 year - I have never seen a negative atmosphere. The friendly and caring environment helps improve the health of residents.


In my opinion, this is an 'Excellent' Nursing home.


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Review from Jeanne S (Wife of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has terminal cancer, has lost the use of his legs and needs personal and palliative care 24/7.


He is very well cared for, pain-free and comfortable. He also feels safe and secure. He is treated by all staff with dignity and politeness and is as happy as he can be with the circumstances.


The home is well run, clean modern and comfortable.


I have also been looked after when I visit every day, visitors are welcomed.


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Review from A D (Friend of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

First visit to Hamilton House, warm welcome by receptionist but what disappointed me was the smell of urine on the ground floor.


This purpose built building is modern, single rooms are a fair size with ensuite bathrooms.


The resident I visited is happy with her care and told me the staff are

kind to her.

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Review from Michelle B (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Hamilton House for two weeks before she died but she was treated very well indeed and the Manager runs her team extremely professionally and well. My mum really liked her.

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Review from Amanda M (Daughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of putting my dad into a care home filled me with dread until my dad came to live at Hamilton House. The moment I stepped inside it felt like a "home from home". The wonderful carers who treat my dad with such respect and compassion always making time to ask him about his life and family.
I love the communal areas where carers sit with the residents and have a well earned cup of tea with a lovely chat. The residents enjoy being part of their duties- watching them bustle about always busy but also finding time to simply chat or hold hands. This is what makes Hamilton House very special. I hear laughter and sometimes when a resident does something unexpected like kiss the hand of my baby I see a tear in their eyes. They really have a wonderful team on floor 1. If I end up needing care this is where I would like to be "home from home". My children love to visit their granddad and are always made very welcome. To know my dad/granddad is spending his precious time with these wonderful carers means everything to us so for that- I thank you.

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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for Hamilton House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Hamilton House Care Centre is calculated as follows: ( (66 Excellents x 5) + (3 Goods x 4) ) ÷ 69 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Hamilton House Care Centre is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hamilton House Care Centre

What types of Care is Hamilton House Care Centre registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hamilton House Care Centre provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Hamilton House Care Centre have?

There are 60 Single Rooms.

What are the Facilities & Services at Hamilton House Care Centre?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hamilton House Care Centre to the centre of Portsmouth?

4.1 mile(s) as the crow flies, distance by road may be significantly further.