St Anne's Nursing Home

1 Lawn Road, Portswood, Southampton SO17 2EX
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9.5 17 Reviews
  • St Anne's Nursing Home, Southampton
St Annes Nursing Home is a 58 bed care home with nursing based in Southampton. The nursing home has been operational for over 30 years, with highly clinically experienced management who go above and beyond to take care of all residents.

The nursing home is continuously updated with the latest facilities and technology, and also underwent a complete renovation and rebuild in 2010. St Anne's maintains a "Good" rating from CQC (April 2019) and has many positive reviews and references from past residents & relatives. They offer nursing care, palliative care, respite and support for patients with dementia.

The friendly and dedicated team would be happy to talk with you about your requirements and help you navigate the best possible care setting for your needs. Even when they are unable to offer care they are happy to consult and provide recommendations.

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Care Provided by St Anne's Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Pegmar Ltd
  • Person in charge
  • Marie Wheeler (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for St Anne's Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,900
    • Self-Funded Nursing Care £1,470 – £1,670
    • Self-Funded Nursing Dementia Care £1,570 – £2,250
    • RESPITE Self-Funded Residential Care £1,600 – £1,850
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £2,200
    • RESPITE Self-Funded Nursing Care £1,600 – £1,900
    • RESPITE Self-Funded Nursing Dementia Care £1,875 – £2,250

  • Fees are calculated based on individual care/nursing needs and room requirements. Please contact our team to discuss fees and affordability. We do charge a small fee at cost price for additional services including hairdressing and chiropody depending on the preferences and needs of each resident.


  • (these prices are only a guideline, please contact St Anne's Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site car park for visitors and members of staff. There is also free on-street parking on rare occasions this is full.


St Anne's Nursing Home Reviews (17)

9.5

St Anne's Nursing Home has a Review Score of 9.5 (9.477) out of 10, based on 17 reviews in the last 2 years. Over all time St Anne's Nursing Home has 17 reviews.

Overall Experience

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Review from Joanne H (Daughter of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family our experience of St Anne's Nursing Home was very good. Every single member of staff we encountered from the first moment we walked in the door was kind, helpful and polite. My Dad was extremely well cared for during his time at St Anne's with all his care needs being met in a caring,
professional manner along with him being treated with dignity and respect. The home is very clean which is a testament to how hard the cleaning staff constantly work. The nurses and carers were always on hand to give feedback and answer questions both in person and over the phone. The kindness and compassion Dad was shown in his final days and care given to us as a family was exemplary. We feel very blessed and take a great amount of comfort from knowing my Dad was being cared for in such a good nursing home in what we knew were going to be the last weeks of his life.

Reply from Marie Wheeler, Management Team at St Anne's Nursing Home

Thank you so much for taking the time to give your feedback. And for these positive comments about our team which are wonderful to hear. We share feedback with the team and it is greatly appreciated when their effort and dedication is recognised. Thank you for mentioning the domestic team as well as the nursing and care teams. Each team member plays a crucial role in creating a homely and welcoming environment for our residents and it's a really lovely thought to recognise the important contribution of those who don't directly provide care. We are so glad to have had the opportunity to care for your Dad and to support you in with our service.


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Review from C Z (Brother of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No proper assessments was done on although he is terminally ill. No care plan in place for the whole 4-6 weeks of him being there. No palliative care nurse had bothered to visit him and assess him in all the time that he was in there. It took her 4 weeks to sort out an assessment. I would have thought
that it is a primary protocol as a palliative care nurse to assess a terminally ill patient/resident. We have asked on a number of occasions for them to organise a dentist referral as he has a broken tooth and nothing was ever done about it. We have spoken on many occasions to the various management members at the care home telling them that he needs assistance to get up or sit up properly when consuming food but every day that we visited he was laid in bed and he couldn't eat properly, his positioning was resulting in him choking on his food but also he was struggling to feed himself and no one at the care home was helping him. Never topping up jugs of water.

Reply from RI, Management Team at St Anne's Nursing Home

I am very sorry to read your comment. Our team works hard to support the individual needs of our residents; and we are always open to feedback, concerns or complaints if they arise. Particularly if they can help us improve. Concerns can be raised directly with the manager by contacting the home.The comments written here do not match our records or reported satisfaction levels with care. They are also in stark contrast to our values. If you would like to discuss or clarify, please get in touch with us directly. In most cases we are able to provide reassurance through open discussion.Our team is dedicated to providing the best possible care for residents, and we are always looking for ways that we can learn and develop. It is of course disappointing to read some of the suggestions above, and we recognise that you may not wish to have a discussion about it. However as far as possible we take negative comments constructively, and we wish you the best going forwards.


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Review from Philip H (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was most impressed with St Anne's Care Home from the moment my father was transferred from hospital. Although he only spent the last five days of his life there, he receives the very best of care, St Anne's feels more like a hotel than than a nursing home. It was obvious to me that Dad was under constant
monitoring and personal care, which made things all the more easy. I shall always be grateful to all the staff.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for such a positive review. I am so pleased you had such a good experience, albeit, in such a short time of your father being in our care. The care staff are always striving to maintain excellent care. It was so lovely to see you at our BBQ, you are more than welcome to come and join us for future events.


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Review from Elizabeth W (Wife of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and good.

Reply from Robert, Director at St Anne's Nursing Home

Thank you so much for your encouraging review. Our team greatly appreciates this, and we are very pleased to welcome you and your loved one into the home.


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Review from Julie A (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred following quite a lengthy stay in hospital. The first thing my brother and I noticed when visiting the home prior to Mum's transfer was the cleanliness of the home, the happy atmosphere and friendliness of all staff. Since her arrival in December, Mum has been very well looked after
and the quality of care is exceptionally good. Carers are very polite and able to cater to her needs. If we have any concerns there is always someone to talk to. Mum is very clean and it's lovely that there is a laundry on-site providing a daily laundry service. I understand the food is good and varied and she has begun to put weight on.
We cannot thank the staff enough for all the care and attention they are giving to Mum. It is such a relief to us to know that she is being well looked after in a kind, safe environment.
We would not hesitate to recommend St. Anne's to anyone who is considering a nursing home for the next stages of care for their loved ones.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for such a positive review. We are so pleased you are happy with the service we are providing for your mum and it's so good to hear she is enjoying the food and gaining weight. The team do strive to give the best possible care to your loved ones.
I have passed on your kind feedback to our staff.


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Review from Kim B (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, clean, Good atmosphere.
Everyone always seems happy.
We like that everyone knows mum's name and that they take the time to talk to her when passing.
Marked food and drink down 1 star.
Very happy with everything for mum although a coffee machine for visitors would be nice.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for taking the time to give such a positive review. I will pass this on to our dedicated care team. I would also like to take this opportunity to inform you that we are in the process of installing a coffee machine along with refreshments for all of our visitors.


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Review from S W (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care home. Mum is well looked after, quality of care is good. Carers are very polite and able to cater to Mum's needs. She is very clean and laundry is done daily. Food is good and varied. Birthdays and celebrations are cheerful and celebrated. Mum is now settled and when upset staff
are able to comfort her. Any problems or concerns are dealt with quickly by management. The new activity coordinator is brilliant and has made a big difference to the daily routine of the residents.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for the positive feedback, we are delighted to know you are happy with our service and are always striving to give the best care. We work very hard to provide person-centred care as each person is an individual and everyone's needs are different. We will share this feedback with our team to let them know to keep up the good work.


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Review from Ann G (Wife of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since January 2023. I didn't want to see him go to live in a nursing home, even though I knew it was in his best interests. I have not looked back. He gets on well with all the staff and he certainly gives them the runaround. The care shown not only to him but also myself
by all staff is exemplary - nothing is too much trouble for them. If he asks/wants anything the staff always do their best to 'come up with the goods'. The welcoming is always warm and friendly. I would not hesitate in recommending St Anne's to anyone. This is by far the best place for him. Thank you.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for a glowing review and taking the time to share your experience. We understand how difficult it must have been making that decision, so it is nice to know how much your husband has settled in and that you are made to feel welcome also. Regarding the "no rating" for Activities, now that we have a new Activities Co-ordinator, we hope that you and your husband are happy with the activities now being provided in the home.


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Review from Pauline B (Wife of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience is very good. All staff are very helpful and friendly. My husband is quite settled there now and is reasonably happy. He gets on well with all the staff - he enjoys banter with them. The food has improved recently, and he enjoys most meals. If there are any problems with his well-being,
there is always someone to talk to, and things get resolved. I would recommend this nursing home to family and friends.

Reply from Robert, Director at St Anne's Nursing Home

Thank you so much for your positive review - we really appreciate it. We are pleased to be able to care for your husband and very glad that he has settled in. It is encouraging that meal times are enjoyable - we have worked hard to create a great kitchen team. Please do continue to share any feedback or thoughts with us. We are continuously optimising our service based on our individual service users' preferences.


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Review from David C (Son of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years, and l can honestly say she is well looked after both physically and emotionally. l am sure she makes the staff at all levels earn their salaries as one would expect from a lady of a certain standing. What is reassuring is the number of staff who were there
when my mother arrived is still there. Thank you!

Reply from Robert, Director at St Anne's Nursing Home

Thank you so much for your kind review. It means a great deal to our dedicated team. We are pleased to be able to provide care for your mother and to support your family.


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Review from Jane A (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Anne’s provides my Mum with excellent care. The manageress and her team are very approachable and try their best to meet my Mum’s complex needs both physically and emotionally. They patiently listen if I have any concerns and make changes if required. My Mum always looks well cared for and is encouraged
to make her own choices as far as possible. Her needs for special nutrition, support with hydration and medication are well monitored. Her clothes are regularly laundered and her bedding always looks fresh and clean. The carers are kind, thoughtful and smiley. My Mum appreciates their little chats and encouragements. All areas of the home are kept clean and fresh. Mum is encouraged to socialise in the dining room and shared areas. These are the most important things to me.

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Review from Jan G (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of St Anne's for just over two years now, after a couple of falls at our family home and a hospital stay meant he could sadly no longer live at home. From the start, the staff have been very caring and sympathetic to not only the needs of my dad, but also to us as a family
as well. From the staff on the reception to the cleaning staff, I have always found each member of staff to be helpful and always been greeted with a smile. The home itself is clean and well looked after, with decorations being put up to celebrate different occasions during the year. I haven't been there when food has been served, but I have been present when Dad has been given his choices for the meals ahead and there is a good choice of food. The garden is lovely to sit out in and chat when the weather is good. I wouldn't hesitate to recommend St Anne's to anyone who has to make the decision to go into a nursing home.

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Review from Valerie W (Niece of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle has been at St Anne’s Nursing Home he has been well cared for by all the staff who treat him with respect at all times. The staff always discuss with me any changes to his care and medication. He has never eaten so well! His dementia is getting worse, but the caring staff are very patient
and kind to him. He told me that he is with friends and feels safe! I have seen the carers laugh with him and treat him as a friend, not just a resident. Thank you.

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Review from Denise S (Daughter-in-law of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always very pleased with the whole staff performance. They are always so friendly and helpful, they always are so helpful and seem like they cannot do enough for my father-in-law and also the whole family. I feel I can depend on them them for information at any time, day or night. They are also
on the end of a phone whenever I need them, I know the care and attention the whole staff give my father-in-law is second to none.

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Review from Catherine C (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to St Anne's in March she has been well looked after and treated with kindness and consideration. I have met quite a few staff members over the months and they have all been very friendly and seem interested in all residents and their family and friends.

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Review from Magdalena S (Niece of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my uncle is in a very good place, he is happy, he looks good, he is always smiling, he likes the staff and I feel at home there. Even though I don't speak it, there are staff there who speak Polish and that's why he feels good there.

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Review from Christina B (Sister of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and support being given to my sister. The home is very welcoming very clean, and will answer any questions or queries. They are very approachable nurses and are very good at giving information when asked. The kitchen staff is great at accepting special food when we bring
it in for her.

Reply from Robert, Director at St Anne's Nursing Home

Thank you very much for your positive review. This is greatly appreciated by our hardworking team, who are dedicated to creating a warm, caring, enriching and safe environment for our residents. We are continuously seeking ways to improve the experience of our service users, relatives and friends. Your feedback and support are invaluable as we move forward.


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Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for St Anne's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.477 for St Anne's Nursing Home is calculated as follows: ( (134 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (13 Very Poors x 1) ) ÷ 195 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Anne's Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about St Anne's Nursing Home

What types of Care is St Anne's Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Anne's Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Anne's Nursing Home have?

There are 54 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at St Anne's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Anne's Nursing Home to the centre of Southampton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.