Fair Havens Care Community

468 Winchester Road, Bassett, Southampton SO16 7DD
Submit a Review
9.9 50 Reviews
  • Fair Havens Care Community, Southampton
When you first walk through the door at Fair Havens you will be greeted with warmth and a genuine smile. Fair Havens Care Community located in Southampton combines a friendly, warm and welcoming approach with a professional and highly trained service.

Care is delivered to the highest of standards by the outstanding care team who work on a person centred approach, ensuring they get to know each individual personally and tailoring their care to meet their needs and requirements.

The quality menu delivered by the in-house chefs means that everyone's needs and dietary requirements are met with tasty, fulfilling and healthy meals everyday.

The extensive activities programme is vibrant and varied meaning there is something for everyone - whether it may be going out in the community, taking part in arts and crafts in the home or joining one of the interactive online social community events.

Show Fair Havens Care Community on the Map

Care Provided by Fair Havens Care Community

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Halley (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Fair Havens Care Community

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,150
    • Self-Funded Residential Dementia Care £1,000 – £1,150
    • RESPITE Self-Funded Residential Care £1,000 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,150
  • (these prices are only a guideline, please contact Fair Havens Care Community to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions.


  • Parking

  • Car park at the front of the building.


Fair Havens Care Community Reviews (50)

Total of 50, showing 41-50
9.9

Fair Havens Care Community has a Review Score of 9.9 (9.882) out of 10, based on 13 reviews in the last 2 years. Over all time Fair Havens Care Community has 50 reviews.

Overall Experience

  • 43
  • 7
  • 0
  • 0
  • 0

Date Published

50
0
7
13
37

Review from Linda L (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident here for six months now. She settled in quite well from the start, all the staff are very good and helpful to both residents and families. They seem to have quite a few activities through the week for the residents, which is good as it keeps their minds active.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice B (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a resident here about six months ago, our Mum has been very happy. This is such a nice place for the family to come and visit her. We are always made welcome by all the friendly staff. It gives us all peace of mind to know she is being so well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G P (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fair Havens is excellent. It is caring, well run and responsive to individual needs. Placing my mum in a care setting was a very difficult decision for us as a family and they definitely supported us to make the right decision. I can't recommend them highly enough. They genuinely care about my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother suffers from dementia and has been a resident at Fair Havens since the end of 2014. Recently she had an exceptionally high temperature and was carefully monitored by the staff before being hospitalised with what transpired to be a chest infection. She returned to Fair Havens a couple of days
later, where she continued to take a course of antibiotics. The important thing was that she was well cared for by the team leader and staff at Fair Havens on the first day and then on her subsequent return to familiar surroundings. Without this wonderful care and attention recovery could have been so different - as it is, she has come through the initial drowsiness of taking the medication to getting back to her old self. We couldn’t ask for more, she lives in such a supportive, caring and safe environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Niece of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Fair Havens are friendly and caring. The food appears of a good quality and the home is well maintained. Residents individual needs are catered for and they are treated with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete C (Son of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident of Fair Havens since May 2014.
We knew of Fair Havens as a family friend is a long-standing resident of the home.
We liked the fact that the home has never smelt as you might imagine an old people's home to smell, and we were able to pop in unannounced to visit at any
time day or night (trying to avoid mealtimes).
The previous manager made a lovely job of redecorating the building, making it feel like a home away from home.
Our Mum's room is well decorated, light, airy and well maintained.
The family can personalise their relative's room.
The staff are always friendly and welcoming, we get offered tea and cake whenever we visit.
The new management team are making their mark in the home and so far are making a grand job.
They have introduced a menu of activities during the week and often the residents enjoy a Saturday matinee DVD.
There is a varied menu on offer, with the residents being consulted on what they would like to have on the menu.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brendan C (Son of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family is delighted to have found Fair Havens Christian Home as a home for my mother. I visit frequently and find everyone friendly and welcoming. My mother suffers from dementia and staff have a very good understanding of how to support her. This is due to the excellent management and leadership
which ensures a positive atmosphere with staff who are well trained, caring and respectful to residents. There is a 'can do' working culture. It is a huge relief to know that we have placed mum in such a safe caring environment where we know she is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona D (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been in Fair Havens for a few months but I have been very impressed with the care that she has received during this time. The carers seem to be never-endingly cheerful and are very kind and caring to the residents. My mum's health has improved and the anxiety that she was suffering
before she moved in has completely disappeared. She feels very safe and secure in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda C (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Fair Havens with dementia and mobility problems for nearly two years now. I cannot fault the care that she receives from the staff and she always talks about how wonderful they are, calling them 'her family'. She has a lovely room which is always kept clean and tidy. The food is
fantastic and always freshly cooked with a good choice of mains and desserts which mum thoroughly enjoys.


Although it is difficult for Mum to sometimes accept her problems, the staff there are always cheerful and kind to her with a good sense of humour which helps her immensely. The patience and understanding they constantly demonstrate amazes me and it gives me peace of mind to know that she is so well cared for.


The overwhelming atmosphere of Fair Havens is of a kind, caring family where everyone matters and is treated with dignity and respect no matter what their situation. I can't praise the staff highly enough for going over and above in their love and care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fair Havens is a friendly caring home to residents and their families. My mother has spent a short time with them. They made her feel welcome and one of their family, which I felt was lovely. The staff go over and beyond to make sure everything is to the residents liking. As a care home I would recommend
them to anybody that was looking for a place for their parents. It is fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Fair Havens Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Fair Havens Care Community is calculated as follows: ( (135 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fair Havens Care Community is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Tracey

Tracey Halley

Job Title: Registered Manager

Joined: 2014

Started working with Keychange as Head of Care in 2014, she became a Registered Manager in 2016 and since then she is leading the team of Fair Havens.


Helen

Helen O'Halloran

Job Title: Deputy Manager

Joined: 2013

I started working at Fair Havens as the main cook in 2013, before becoming kitchen manager. I was then approached to become the deputy manager which I started in 2017! I have various qualifications including GCSEs, NAMCW in Child Care, an NVQ in Food Preparation and Cooking and an NVQ Level 3 in Adult Social Care.


I am able to work in any section of the home, and really enjoy spending time with our residents. Outside of work, I enjoy spending time with my two daughters, and my husband and going out to dinner, having family holidays and reading.