Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS
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8.9 68 Reviews
  • Maypole Care Home, Southampton
The Maypole Care Home has recently been refurbished and provides nursing and residential care for up to 68 young adults with physical disabilities (YPD), as well as older people, who are unable to live independently at home.

The Home for YPD provides personalised care and support for young adults, specifically tailored to their individual needs.

Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life, regardless of age or progression of illness.

The home is purpose-built with spacious and comfortable lounges, enabling residents to relax and spend time with family and friends. Every bedroom has en suite facilities, a television, telephone point and Wi-Fi, while some offer views of the gardens. Residents are encouraged to accessorise their rooms to their own personal tastes.

Tasty and nutritious meals are created every day by the in-house chef who really gets to know and understand the residents’ preference and specific dietary requirements. In the evenings and overnight, snacks and refreshments are available from a Night Bites menu.

A varied programme of activities and events ensures that residents remain active and stimulated. Residents are also encouraged and supported to develop and maintain interests and social networks in the local community.

Over the coming months, the home will be undergoing cosmetic refurbishment to create a contemporary, yet comfortable environment for residents and visitors.

For further information about their YPD Home, please do not hesitate to contact them.

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Care Provided by Maypole Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Diaper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Maypole Care Home Reviews (68)

Total of 68, showing 1-20
8.9

Maypole Care Home has a Review Score of 8.9 (8.918) out of 10, based on 18 reviews in the last 2 years. Over all time Maypole Care Home has 68 reviews.

Overall Experience

  • 40
  • 18
  • 2
  • 4
  • 4

Date Published

68
3
11
18
50

Review from J C (Mother of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would give the care home 40%. Carers are not very helpful. Take forever to answer the buzzer. I've had to change bedding as staff have been asked but they say will come back but don't. I've seen them walk by when the buzzer is going. I have had a chat with the manager but nothing has changed.

Reply from Julie Walsh, Customer Care Team at Maypole Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents, so we will discuss your feedback with the home's manager and they will be in touch.


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Review from K W (Niece of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great 1st impressions. Care is great. Food is good.

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

We appreciate you taking the time to leave us your lovely review. It is wonderful to hear that you had a great first impression of Maypole Care Home. We are pleased to know that you are impressed with the high standards of care provided at Maypole Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from R A (Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff member was very warm and welcoming. He went to great lengths to make me comfortable. The room requires an update as does the bathroom. The shower is good but needs a seat in it. The carers are all excellent.

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

Thank you for your kind words. We are so pleased to hear that you felt welcomed and comfortable at Maypole Care Home. We hope Maypole Care Home did everything possible to make the transition as easy as possible. Our resident's health and well-being are an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing Maypole for your stay.


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Review from G P (Son of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The service form the staff is good during the day but no so good during the night. Space for wheelchair use is very limited.

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents, so we will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from Elisa C (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has enjoyed her respite stay at Maypole Care Home, despite the language barrier. All staff were very kind and helpful, lovely. The food was delicious! The activities were very good, even if the language barrier was a problem. Very good facilities too. Lovely and spacious room.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you felt at ease with your mother in our care. Hopefully you will go away from this feeling like your mother received the best possible care on her respite stay and thank you for choosing Maypole for their stay.


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Review from Charley H (Husband of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and caring, although under extra pressure due to staff shortages. I feel a more personal level of care would easily be achieved if there were more staff to take the pressure off.
However, they all work incredibly hard and always try their best. The home is lean and tidy, but a little
run down and outdated. Although, it's clear to see improvements happening all the time.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible, and we look forward to seeing you again soon.


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Review from Michelle D (Daughter-in-law of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent. Really caring.

Reply from Rosie Smith, Customer Advisor at Maypole Care Home

Hello and thank you for taking the time to leave us a review. It is lovely to hear the staff described as "excellent" and "caring". Best wishes!


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Review from Michael M (Grandson of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reassuring me and my family that Nan is in good hands, very polite and professional. We appreciate how the team are helping Nan and making her feel safe. What a great team of carers.

Reply from Rosie Smith, Customer Advisor at Maypole Care Home

Hello and thank you for taking the time to leave the staff at Maypole Care Home such a lovely review. We are thrilled that you have been reassured Nan is in good hands. It is wonderful to hear words such as "polite", "professional" and "great" being used to describe our staff. We hope that your Nan continues to enjoy her time with us!


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Review from Emma T (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Your staff are not fast enough to answer the buzz, I would be waiting for a long time.
The kitchen staff are never on time. I am always telling I need to eat before 1pm as I am diabetic, so I thought I would get my meals first, but I am always last.
Someone needs to sort things out.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service alongside actions that they have already started implementing. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from L M (Sister-in-law of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been well cared for in the home and has settled in well. Our family wish to thank the staff for their prompt action in getting an ambulance to take my sister-in-law to hospital when she had a stroke. This undoubtedly saved her life and she has now recovered and is back in the home.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a difficult time. We hope to continue providing your sister-in-law with the best possible care and we look forward to seeing you again soon.


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Review from A H (Power of Attorney of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to spend time in, a lovely environment. She would dearly love to stay, she's very well taken of, comfortable and settled after a traumatic three-week visit to hospital, a very undignified 3 weeks.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your kind review. We hope Maypole care home did everything possible to make the transition as easy as possible for her. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Maypole for her stay.


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Review from C J (Brother of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A particular member of staff was marvellous. Everyone else at Maypole was polite & friendly but they do have a problem answering the phone - it just rings and rings with no one answering. The room was tired and in need of a refurb.

Reply from Eden Tomlinson, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from A M (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last couple of months at the Maypole Care Home, and from the moment she arrived, she was made to feel very welcome, safe and cared for. Every member of staff was very polite, professional and attentive. Mum really enjoyed her time here, and it made her final few weeks a calm and peaceful
time for her and the whole family. Mum was treated with respect and dignity right to the end, and this made the whole experience so much more bearable. Thank you!

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your kind review. We send our condolences for your loss. We hope Maypole Care Home did everything possible to make the transition as easy as possible for your mum and your family, and we are very happy to hear you felt at ease with her in our care. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from J F (Friend of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at the home for about 18 months and each time I visit I am always happy to see the excellent level of care which he receives. The staff are polite, helpful and extremely welcoming. A super home.

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

Thank you for your lovely review. It is always nice to hear words like “polite” and “helpful” being used to describe our care. We are so pleased that you are impressed with the level of care that your friend receives at Maypole Care Home. We hope to continue providing your loved one with the best possible care.


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Review from Caroline R (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions exceeded expectations. All my meetings/chats with staff have been informative, helpful and valued. Myself and my siblings are extremely happy with every aspect of the care home. Dad is happy and settled and the move has been made easy. Thank you.

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Review from Christine S (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Maypole Care Home for over eight years. She was extremely happy there and received excellent care from the staff. Everyone was considerate and understanding of Mum's needs. The end-of-life care was amazing too. Mum was taken care of by several staff who were compassionate and
caring at all times. The staff are exceptional and work so well as a team, my family were extremely pleased with Mum's care. Thank you so much.

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Review from Janice P (Sister-in-law of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Visited for the first time last week and I can honestly say I was surprised at the lack of infection control. No sanitiser, no masks available, and no check on whether we had done a negative covid test or had any known bugs. As soon as I walked through the doors I was hit by a very unpleasant smell,
the source of which was obvious. All room doors were open fully giving absolutely no privacy for anyone in there, several of which were "compromised". The room I was visiting was shabby at best but reasonably clean but I was surprised to see a dirty fabric chair with no others for visitors. It was very apparent very quickly that the "care" was poor at best and not what I was expecting. Not at all happy with the standards and can't understand how palliative care can be offered with no resident Doctors, no pharmacy, and no ability to administer IV meds or nutrition. Baffled and horrified at the experience.

Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your review. We have genuine regard for all of our residents and their health and safety are an absolute priority. We have passed your comments on to the home's management team and they will be in touch to arrange a meeting and discuss any concerns further.


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Review from Gary P (Brother of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Had my first visit to the Maypole last week. It was clear that the place was understaffed (that's why they leave all the patient's room doors open) and were unable to provide the care required. Call buttons took up to 40mins to be answered. The Doctor only calls twice a week from the local practice.
They advertise as offering palliative care with no resident Doctor, how can this be? Left me very worried about my relative's care.

Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your review. We have genuine regard for all of our residents and their health and safety are an absolute priority. We have passed your comments on to the home's management team and they will be in touch to arrange a meeting and discuss any concerns further.


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Review from Carole P (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from the hospital to receive end-of-life care. Her room was clean and in good condition, looking onto the garden. With some of her familiar things around her and room for visitors, her last few weeks with us were made more bearable. The staff were caring and compassionate and
made sure Mum's needs were taken care of at all times. All in all, a positive experience of a happy, well-run home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your feedback. We are glad that we were able to provide this environment for you as a family to spend time with your Mum in her final weeks. Hopefully, knowing how well she was cared for is comforting to you now. Thank you again for your review.


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Review from Mike J (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot single out one individual as all were exceptional in their professionalism with a smile and kind words! All the staff went out of their way to make me comfortable while I stayed with Mum over her last 48 hours. Nothing was too much trouble! An exceptional workforce who work together in an amazing
way! The manager is obviously well thought about and knows how to make a team of people work together, and they also have a mutual respect for her! It was the best place for Mum to be.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your kind words. It is so nice to hear you describe the care provided as exceptional. I will certainly pass your feedback on to the whole team. Thank you again for your review.


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Current Review Score: 8.9 (8.918)

Overview of Review Score

The Review Score of 8.9 (8.918) out of 10 for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.962 for Maypole Care Home is calculated as follows: ( (95 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (20 Very Poors x 1) ) ÷ 209 Ratings = 3.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.956 Points relating to the number of positive Reviews for Maypole Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Spacious ensuite w/c and wash basin rooms available for short or long term nursing or residential care for older people as well as young adults with physical disabilities. All rooms are decorated to a high standard and well-furnished to make all residents feel at home.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Maypole Care Home

What types of Care is Maypole Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maypole Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Maypole Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Maypole Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Maypole Care Home to the centre of Southampton?

4.8 mile(s) as the crow flies, distance by road may be significantly further.