Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS
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8.9 68 Reviews
  • Maypole Care Home, Southampton
The Maypole Care Home has recently been refurbished and provides nursing and residential care for up to 68 young adults with physical disabilities (YPD), as well as older people, who are unable to live independently at home.

The Home for YPD provides personalised care and support for young adults, specifically tailored to their individual needs.

Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life, regardless of age or progression of illness.

The home is purpose-built with spacious and comfortable lounges, enabling residents to relax and spend time with family and friends. Every bedroom has en suite facilities, a television, telephone point and Wi-Fi, while some offer views of the gardens. Residents are encouraged to accessorise their rooms to their own personal tastes.

Tasty and nutritious meals are created every day by the in-house chef who really gets to know and understand the residents’ preference and specific dietary requirements. In the evenings and overnight, snacks and refreshments are available from a Night Bites menu.

A varied programme of activities and events ensures that residents remain active and stimulated. Residents are also encouraged and supported to develop and maintain interests and social networks in the local community.

Over the coming months, the home will be undergoing cosmetic refurbishment to create a contemporary, yet comfortable environment for residents and visitors.

For further information about their YPD Home, please do not hesitate to contact them.

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Care Provided by Maypole Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Diaper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Maypole Care Home Reviews (68)

Total of 68, showing 21-40
8.9

Maypole Care Home has a Review Score of 8.9 (8.918) out of 10, based on 18 reviews in the last 2 years. Over all time Maypole Care Home has 68 reviews.

Overall Experience

  • 40
  • 18
  • 2
  • 4
  • 4

Date Published

68
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50

Review from Clare A (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our beloved Mum was only here for a few days, she could not have received a better welcome from the moment she arrived. Everybody came and introduced themselves; the chef, the laundry lady and the activities. The care given was dignified and gentle. Not only did everybody care for Mum, but
they were very supportive at the most difficult time in our lives. Many thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

We really appreciate you taking the time to leave us your kind review. We are so sorry for your loss, hopefully, those final days together were made a little easier for you knowing she was well cared for.


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Review from Tim M (Husband of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding my wife happy and well cared for has taken a lot of worries away from me. All the staff are friendly and take time to talk to both of us and the management staff have gone the extra mile to accommodate any requests we have made. We are as happy as we can be in the circumstances. Thank you very
much to all of you.

Reply from Grace Langfield, Customer Service Adviser at Maypole Care Home

Thank you for your kind review. We are very happy to hear you can feel at ease with your wife in our care. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from R M (Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my time here, the care staff are really caring and look after my needs, they make time to check in on me and meet me needs. I have been here for three years and I am happy here. The nurses sometimes don't spend enough time with me while I take my tablets.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Eileen N (Mother of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have been pleased with the care your staff have given our daughter while she was in Maypole Care Home.

Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your feedback. Thank you for choosing Maypole.


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Review from Jeanette S (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean and caring home. My father has dementia, but still spent his 100th Birthday in comfort and was, to his delight, the centre of attention.

Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your feedback. We are pleased to hear your father enjoyed his 100th Birthday and being centre of attention at Maypole.


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Review from Helen F (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was placed in Maypole as part of the NHS's non-weight-bearing pathway following an accident.
Individual staff were caring and very motivating to Mum following her trauma and were empathetic. The level of encouragement from all staff domestics, catering, admin and care staff was excellent.
In the
initial months when she was not allowed to mobilise on her broken leg, Mum found the delay in answering call bells to attend to her personal needs distressing; when the staff came, they were caring and attentive and gave excellent care.
There was great communication with the home's GP practice and good access to review and support when required.
The home was very flexible and accomodating in allowing therapy and rehab visits and answered emails to arrange these promptly and efficiently.
Mum is grateful for all the support she received at Maypole during her stay and how it helped her on her journey to recovery.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for taking the time to leave your review. We are happy to have been able to help in your mum's recovery after her accident. Thank you again for your feedback.


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Review from N T (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We removed my mother from the home last night amid serious safeguarding concerns. My mother was placed in the home for a short period of time to assess her care needs, she had been neglected. The home is run around policy and procedure but fails to treat its residents with respect, dignity, and care.
The management of the home is weak, complaints fall on deaf ears and as a family for my mum's own safety, we removed her. Someone from Bupa needs to address this home's failings as I feel sure not every resident there has the ability to communicate the dreadful care given. I would be happy to discuss our experience further if Bupa would like to contact me as no one in the home is willing to take responsibility.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for taking the time to provide us with your feedback. We are sorry to hear about your concerns but we understand that this is something our Quality team have been in touch with you about directly and will be investigating further. Thank you again for getting in touch.


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Review from Ian S (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Thank you for allowing me the opportunity to provide a review. This is intended to be balanced and professional whilst being honest.
Mum was here for six weeks earlier this year before she had to be moved for her own well-being into a better care environment. It was a very difficult time. There were
individual colleagues who were excellent and very supportive for which we were grateful. The leadership, operating model and effectiveness of the operation were not just poor and substandard, for a branded home of such reputation, it actually degenerated the ability to provide a meaningful resident experience of a care environment.
This ranged from complete inaccessibility or opportunity to visit through no effective system of contact through to poor patient record keeping. A subsequent independent investigation was conducted, without our prompting.
This negates the positive impact of a small number of interactions. Shape up BUPA.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your feedback. The resident in question moved out over five months ago. Unfortunately, this issue occurred during a brief period where we did not have a general manager in place and we also had a temporary clinical lead. I am happy to say both of these roles are now filled and the home is focused on improving the quality of care offered and the resident's overall experience in the home. Thank you again for bringing this to our attention.


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Review from S S (Next of Kin) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Inquiries are difficult to receive, telephone rings and rings, a little more care could be given when speaking, rude and rushed.
Not all emails were answered.
The first impression is very poor. Improved a little, but requires more improvement.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your comments. I will pass your remarks on to the home manager as we use all feedback to continuously improve our service. Thank you for bringing this to our attention again.


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Review from M C (Brother of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were kind, caring and welcoming to residents and visitors and made their stay as pleasant as possible in very trying times.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are satisfied with the quality of our care.


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Review from Danielle H (Granddaughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the difficult times of this pandemic, the home has kept COVID-19 free and this is down to the commitment of staff at all levels and has been led by the manager (who is fairly new still), down. It’s safe to say that visiting restrictions have proved difficult emotionally for all involved - residents
and us relatives alike but I have been able to communicate with the manager about the physical and emotional needs of my Granddad that I have observed as a result of having FaceTime video calls with him, which have been facilitated by staff. Needs identified have been listened to (and progressed on the whole) and through the communication about my Granddad, a mutually respectful relationship is now being built. This has allowed my feelings about Government led visiting restrictions to be aired and for a plan to be put in place that balances Granddad's needs alongside fellow residents' needs to see their families, and in line with Government restrictions and Bupa’s application of this.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.


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Review from Mary H (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Maypole for almost 2 years and is settled and happy there. We have always been made welcome as frequent visitors to see him and we’ve been particularly impressed in recent months at the lengths staff have gone to keep the home COVID free and to facilitate our contact with him during
the lockdown period, notwithstanding the limits imposed by Government guidance. Staff have been flexible and creative in their responses to keep us in touch which we have appreciated and which, more importantly, has really impacted positively on dad’s emotional well-being.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one as much as you used to. Please let us know if there is anything else we can do to help.


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Review from C J (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Maypole during the coronavirus. Despite the huge challenges; the management staff have shown great kindness to our family. Residents have been their priority, and we are very grateful.
My thanks to the wonderful activity co-ordinators who have entertained Dad with books, games
and gardening, and who always have time to chat with him about current news and also his past life which he loves.
All the nurses are very caring, and Dad always looks so well cared for and happy. He has a spacious bedroom, which he has personalised and a scenic courtyard view.
Dad is a diabetic and praises the catering staff who provide such tasty meals and do their best to cater to request and chat to him in the dining room.
Dad really enjoys sitting and walking in the garden where the staff will make him a hot drink, so it feels as if they are always looking for ways to make his stay more comfortable.
Dad has a terminal illness, and the staff have made great efforts to reassure him that he will not have any pain and alleviate his worries as he faces these final days. Thank you to them.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.


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Review from J O (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a period of lockdown, it was difficult to assess activities as there were limited opportunities. Although I did see a sheet detailing what was available. Everything else was excellent and everybody I talked to was sympathetic and helpful. Thank you

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from J F (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the decisions taken have been sensible and in my mind, correct. I have been well looked after, good food, the help I have asked for has been given on every occasion and all the staff have been helpful and kind on all occasions. My thanks to all the nurses and the activities team.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.


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Review from L E (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the bedroom. I like te activities, I enjoy bingo and karaoke. I like everyone at Maypole because they are very lovely people.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are enjoying yourself.


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Review from J M (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the food and activities and the day and night staff, they are very good.

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Review from M P (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nicely run and friendly atmosphere.

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Review from I G (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good. Food, staff, entertainment.
Good company.

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Review from Y R (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lockdown has been unpleasant but everyone has looked after me well. The activities team are a delightful pair and are very helpful.

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Current Review Score: 8.9 (8.918)

Overview of Review Score

The Review Score of 8.9 (8.918) out of 10 for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.962 for Maypole Care Home is calculated as follows: ( (95 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (20 Very Poors x 1) ) ÷ 209 Ratings = 3.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.956 Points relating to the number of positive Reviews for Maypole Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Spacious ensuite w/c and wash basin rooms available for short or long term nursing or residential care for older people as well as young adults with physical disabilities. All rooms are decorated to a high standard and well-furnished to make all residents feel at home.


Awards / Recognitions (0)

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