Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS
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8.9 68 Reviews
  • Maypole Care Home, Southampton
The Maypole Care Home has recently been refurbished and provides nursing and residential care for up to 68 young adults with physical disabilities (YPD), as well as older people, who are unable to live independently at home.

The Home for YPD provides personalised care and support for young adults, specifically tailored to their individual needs.

Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life, regardless of age or progression of illness.

The home is purpose-built with spacious and comfortable lounges, enabling residents to relax and spend time with family and friends. Every bedroom has en suite facilities, a television, telephone point and Wi-Fi, while some offer views of the gardens. Residents are encouraged to accessorise their rooms to their own personal tastes.

Tasty and nutritious meals are created every day by the in-house chef who really gets to know and understand the residents’ preference and specific dietary requirements. In the evenings and overnight, snacks and refreshments are available from a Night Bites menu.

A varied programme of activities and events ensures that residents remain active and stimulated. Residents are also encouraged and supported to develop and maintain interests and social networks in the local community.

Over the coming months, the home will be undergoing cosmetic refurbishment to create a contemporary, yet comfortable environment for residents and visitors.

For further information about their YPD Home, please do not hesitate to contact them.

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Care Provided by Maypole Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Diaper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Maypole Care Home Reviews (68)

Total of 68, showing 41-60
8.9

Maypole Care Home has a Review Score of 8.9 (8.918) out of 10, based on 18 reviews in the last 2 years. Over all time Maypole Care Home has 68 reviews.

Overall Experience

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  • 18
  • 2
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  • 4

Date Published

68
3
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Review from K M (Son of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maypole is a wonderful care home. The staff and carers are excellent. My mum is treated very well and the friendly professionalism of all makes it a very happy place for the residents. The activities team are fantastic, between them, the activities that are arranged are brilliant and I know not
only mum but all the residents extremely enjoy and look forward to the great variety of entertainment they put on.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Review from S M (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home, caring staff and entertainment team and reception ladies. The entertainment ladies have a lovely way with the residents and there are too many to mention. The catering team are wonderful bunch, as well as housekeeping. One of the bosses is a great guy. Nothing is too much trouble.
The only fault is the buzzer takes ages for anyone to come.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your praise. There is always something to improve so we will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Jim T (Son of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All of our family would like to thank all of the staff at Maypole Care Home for looking after Mum in her last few weeks. Having spent many months in hospital, she went to the Maypole for just over a month before passing away. During her last few days, when we had a lot of relatives around, nothing was
too much trouble for the staff and despite being busy, they found the time to make sure relatives were well looked after and had private space when needed.

I am so glad we chose this home for Mum. Having seen other homes in action over the years, with staff who are too busy to care enough, none of our relatives had anything negative to say about the Maypole. The management team may well take credit for this but honestly, the staff are the stars here, whether they are nurses, carers, cleaners or handymen, they were all genuine, kind and dealt with us with dignity at all times.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your praise. We are saddened to hear about your loss, we can only hope Maypole did everything possible to help you and your family through such a difficult time.


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Review from Alan O (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had to be admitted to hospital for a chest infection. The staff handled the situation with great professionalism and compassion.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority and we hope to continue providing your loved one with the best possible care.


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Review from M W (Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care home is great. The staff are very good.

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Review from R G (Daughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere at Maypole Care Home is loving and compassionate. All the staff, carers, nurses, catering, laundry, cleaning, maintenance and admin really care and want to do a good job.
They became my mother's friends and my emotional and practical supporters. All the really important aspects are
in place, care, compassion, love and friendship. I know if something was upsetting mum people there would care and do their best to sort it out.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Karen B (Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve lived at the Maypole for two years. I enjoy living here, the staff are good and you can have a good laugh with them. There are lots of activities and I do some of them with other residents. There is a choice of two meals at each mealtime or you can have your own choice that the chef will cook for
you. I really like that I could make my room how I wanted it to be, like when I was living with my family. I have lots of football pictures up on my walls which make it feel like home.

Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from D R (Sister of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home and caring staff. Relatives are made very welcome. Residents are looked after very well.

Reply from Natalie Krisman, Customer Service Adviser at Maypole Care Home

Thank you for sharing your positive experience with our home - it is really appreciated.


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Review from Joyce C (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't know what to expect. I have been pleasantly surprised, much better than hospital. I have received good care here. I didn't expect to feel at home but I do.

Reply from Stephen Rondel, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Barbara P (Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, excellent.

Reply from Stephen Rondel, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience.


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Review from A O (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Well below expectations for a particular group's home. Although staff were kind, caring and friendly, the staffing levels led to unacceptable delays in the provision of care. The food was bland and uninspiring and the cleaning regime was inconsistent and again below expectations.

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Review from Michael R (Brother of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting our brother in this nursing home for seventeen years and could not think of a better nursing home for him to be in.
The care he has received from management past and present, right through to kitchen staff have all been brilliant. This shows when we see how comfortable he is.
Thank
you very much.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your brother is settled and comfortable in our care and hope that this gives you peace of mind knowing that he is so well cared for.


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Review from Pauline B (Sister of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is really happy in the care home. His room is very nice and the carers are very good.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. I'm so glad to hear that your brother is happy in our care I hope he is enjoying the different activities at the home.


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Review from S W (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For over four years my mother stayed. I found the Maypole a relaxed, happy place for the residents.
Each time I arrived, I was greeted by a member of staff who provided everything I needed.
Nearer to the time when my mother was getting worse, the staff rang me to advise the current situation with
warmth and compassion.
I would recommend the Maypole to others. Having a member of staff on the reception desk at the weekends is a good idea.
Thank you, Maypole, to all the staff who provided care and administration for my mother.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. It is also good to know that there is a relaxed and happy atmosphere in the home.


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Review from Tom M (Father of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Starting from the top, the Maypole has an excellent hands-on manager. The obvious improvement in staff morale in recent weeks is at least partly due to her.
My daughter who is doubly incontinent is superbly cared for. There is a happy family atmosphere.
Some residents have pets, such as goldfish.
There is an extremely good activity programme and a successful fundraising team organised by residents families.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Ali M (Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This place has helped me to achieve my goals.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. I'm so glad that you have managed to achieve your goals.


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Review from Audrey M (Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in very well. All very helpful.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. It is lovely to know that you have settled in well and I hope that you make new friends and can enjoy the activities on offer.


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Review from Karl H (Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff very helpful and a warm and friendly place overall.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M D (Daughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the attitude of all staff, even in quite difficult situations. The care and attention I have witnessed has been exemplary. They have bent over backwards to accommodate my mother's 'demands' and to be supportive and caring to her family. How they maintain their patience and
smiles is a lesson to us all!

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from George T (Friend of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that when I visit my friend at Maypole, she is amongst friendly staff and indeed I feel she is among friends and is very well cared for. I do not wish to end up in care but if I had to, this would be my first choice. God bless.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. I'm so pleased to hear that your friend is happy and well cared for. God Bless.


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Current Review Score: 8.9 (8.918)

Overview of Review Score

The Review Score of 8.9 (8.918) out of 10 for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.962 for Maypole Care Home is calculated as follows: ( (95 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (20 Very Poors x 1) ) ÷ 209 Ratings = 3.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.956 Points relating to the number of positive Reviews for Maypole Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Spacious ensuite w/c and wash basin rooms available for short or long term nursing or residential care for older people as well as young adults with physical disabilities. All rooms are decorated to a high standard and well-furnished to make all residents feel at home.


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