Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS
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8.9 68 Reviews
  • Maypole Care Home, Southampton
The Maypole Care Home has recently been refurbished and provides nursing and residential care for up to 68 young adults with physical disabilities (YPD), as well as older people, who are unable to live independently at home.

The Home for YPD provides personalised care and support for young adults, specifically tailored to their individual needs.

Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life, regardless of age or progression of illness.

The home is purpose-built with spacious and comfortable lounges, enabling residents to relax and spend time with family and friends. Every bedroom has en suite facilities, a television, telephone point and Wi-Fi, while some offer views of the gardens. Residents are encouraged to accessorise their rooms to their own personal tastes.

Tasty and nutritious meals are created every day by the in-house chef who really gets to know and understand the residents’ preference and specific dietary requirements. In the evenings and overnight, snacks and refreshments are available from a Night Bites menu.

A varied programme of activities and events ensures that residents remain active and stimulated. Residents are also encouraged and supported to develop and maintain interests and social networks in the local community.

Over the coming months, the home will be undergoing cosmetic refurbishment to create a contemporary, yet comfortable environment for residents and visitors.

For further information about their YPD Home, please do not hesitate to contact them.

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Care Provided by Maypole Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Diaper (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Maypole Care Home Reviews (68)

Total of 68, showing 61-68
8.9

Maypole Care Home has a Review Score of 8.9 (8.918) out of 10, based on 18 reviews in the last 2 years. Over all time Maypole Care Home has 68 reviews.

Overall Experience

  • 40
  • 18
  • 2
  • 4
  • 4

Date Published

68
3
11
18
50

Review from Paul C (Brother of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my sister in the Maypole Care Home for about 6 years. Although general standards have been high, some care and nursing staff in the past have let the care home down. This has changed since the new manager has taken charge. The staff morale has increased and the little things have
improved. I am secure in the thought that my sister is well looked after 24 hours a day and the new manager is a credit to Bupa.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Phil V (Father of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good.

Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Phillippa P (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked long and hard to find the nicest "home" for my friend, I checked website reviews and felt the Maypole seemed the best I could find although certainly not the cheapest. On arriving my friend had the usual "settling in" troubles - which I spoke to the manager about. She assured me "it will
all be alright", and she was right. My friend has settled very well and is happy. She loved the care ladies and lads, they help her to choose which necklace to wear today - which really means a lot. We have been totally supported by everyone and every request and query met to complete satisfaction. I cannot praise the manager and staff enough.

Reply from Tom Meyer, Customer Service Administrator at Maypole Care Home

Thank you for writing this, we do understand that the transition can be difficult, as with any significant change in surroundings. And it is delightful to hear that your friend is now settled in and enjoying her time with everyone.


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Review from Linda E (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, all staff are polite, caring and spend time listening. There is always a warm, smiling welcome. Dad has joined in a lot of activities and helped where necessary. Dad has difficulty with his speech and staff go the extra mile to listen and understand. A couple of evenings ago he had a slight
problem with his catheter and in a bit of pain. One of the carers stayed on a while with him past their normal leaving time whilst the nurse adjusted the catheter. This is one of many ways that show they're caring. An excellent home from home.

Reply from Emily Wilson, Customer Service Administrator at Maypole Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Betty R (Resident) assisted by family/friend published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my needs are met. All staff are cheerful and courteous. My room is comfortable with a garden view and is always well heated. My meals are always served hot and plenty of it. Sadly my appetite is very small, but the staff always make sure I have something they know I will eat and enjoy. I do not
join in the activities as I prefer my own company. They always invite me but accept my refusal.

Reply from Emily Wilson, Customer Service Administrator at Maypole Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Hilary B (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

99% of the time all the family requests are met. All staff are very friendly, helpful and welcoming. Housekeeping of individual rooms could be more thorough. Common areas such as reception, dining and lounge kept well.

Reply from Lydia Waller, Customer Service Administrator at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Carol K (Daughter of Resident) published on 24 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was resident at Maypole Care Home December 2014 to his death 18/10/2016
The family would especially like to express their gratitude at the excellent end of life care he received and the understanding and care extended to the family during the last 10 days of his life
ALL staff from manager to
the registered nurses, the care assistants, the kitchen/catering staff to general maintenance staff/cleaners treated dad and ourselves with courtesy, love and support. They provided dad with individualised loving care, respect and dignity, acknowledging his uniqueness and personality


We were kept updated, GP attendance was promptly actioned as required with prompt response
Other residents were able to visit him as they wished


Having worked for the NHS, I am only too aware of the difficulties of providing personal care at the end of life- The Maypole proved that the essential devotion necessary for such care is possible within a residential home environment.


Reply from Lydia Waller, Customer Service Administrator at Maypole Care Home

Thank you for your review, and please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from K R (Wife of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after in this home very well. The carers are very attentive to him and know what his needs are. He is kept clean and comfortable.

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Current Review Score: 8.9 (8.918)

Overview of Review Score

The Review Score of 8.9 (8.918) out of 10 for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.962 for Maypole Care Home is calculated as follows: ( (95 Excellents x 5) + (62 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (20 Very Poors x 1) ) ÷ 209 Ratings = 3.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.956 Points relating to the number of positive Reviews for Maypole Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

Spacious ensuite w/c and wash basin rooms available for short or long term nursing or residential care for older people as well as young adults with physical disabilities. All rooms are decorated to a high standard and well-furnished to make all residents feel at home.


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