Hampton Lodge

33 Hill Lane, Southampton SO15 5WE
Submit a Review
9.7 32 Reviews
  • Hampton Lodge, Southampton
Hampton Lodge offers high quality nursing, residential dementia and respite care for up to 44 older people. Situated a couple of miles from the famous Southampton docks and close to the city centre, Hampton Lodge is a purpose-built home, providing tailored care in a warm, supportive and friendly environment.

Residents enjoy a calm, relaxed atmosphere and benefit from person-centred care. The home take time to get to know each individual’s history, personality and preferences, and find ways to make every day fulfilling.

The Activity Coordinator at Hampton Lodge works hard to keep the residents active and entertained with a fun-packed weekly calendar. Activities include: singing, bingo, quizzes, games, baking, afternoon tea and coffee mornings, animal visits, film afternoons, flower arranging, gardening, craft sessions and knitting.

Hampton Lodge is proud to be supported by a dedicated Chaplain, who offers pastoral support to all, whatever their beliefs. The Chaplain provides a listening presence, companionship and one-to-one pastoral support for all residents, their friends and relatives, and staff members - irrespective of their beliefs.

The home is easily accessible by public transport, close to the city centre and are located next door to MHA's Hebron Court retirement living apartment and MHA Communities Southampton.

Show Hampton Lodge on the Map

Care Provided by Hampton Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Teodora Stefanache (Home Manager)
  • Admission Criteria
    • No Restrictions
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Hampton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,183 – £1,747
    • Self-Funded Nursing Care £1,434 – £1,998
  • (these prices are only a guideline, please contact Hampton Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hampton Lodge Reviews (32)

Total of 32, showing 1-20
9.7

Hampton Lodge has a Review Score of 9.7 (9.723) out of 10, based on 12 reviews in the last 2 years. Over all time Hampton Lodge has 32 reviews.

Overall Experience

  • 24
  • 8
  • 0
  • 0
  • 0

Date Published

32
1
7
12
20

Review from V H (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had excellent care here; The staff are kind and thoughtful and worked really hard to make sure she had everything she needed, even to the point of getting her to hospital visits when it was really hard. They took the time to get to know Mum personally, and she was happy, safe and comfortable.
Thank you so much.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

On behalf of Hampton lodge I want to say thank you for the wonderful words, which are much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L K (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, committed and caring. Everywhere is extremely clean and doesn't smell like a care home at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Wife of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a glorious Wednesday, my husband and I were part of a little adventure. My husband is a resident at Hampton Lodge and the wonderful staff took us on a river cruise on the charity-funded catamaran. In my husband's words, it was wonderful. The lush peaceful walks and gardens along the river, it was
a joy. Thank you to the staff.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

We are happy to know that you both enjoyed the trip. We hope to have you with us again for further adventures.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F B (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hampton Lodge since March 2024. I cannot fault the nursing care and kindness of all the staff. They are a really happy, friendly bunch! Nothing is too much trouble and the staff always make time to chat and support our family. We can visit at any time, day or night.
Staff are
well trained and very respectful. Hampton Lodge is well led by an experienced team and many staff have worked there for at least five years.
There is an air of calm, it is very clean. The kitchen staff try hard to accommodate any personal food requests. My father's room is light and bright with a pleasant view. The gardens are well-maintained and attractive. They are regular activities for the residents, art, singing and armchair exercises. Hair dressed and chiropodist make regular visits. There is a chaplain available and church services.
I could never imagine my father being in a nursing home, however, he settled quickly.
I feel that we have built a really good relationship with the staff and that they know Dad really well too!
Well done to everyone at Hampton Lodge. We really appreciate everything you do!

Reply from Teo Stefanache, Home Manager at Hampton Lodge

On behalf of Hampton Lodge, I want to say thank you for your kind words. I'll share your lovely feedback with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone who visits is delighted with the care. Staff are very willing to answer queries and provide services. The facilities are very good. Appreciate visitor's toilet!

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for sharing your positive experiences with us. It is heart-warming to receive such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff at Hampton Lodge are always very professional with the residents' needs from the senior managers to the care staff, A very well-run care home. A beautiful purpose-built building with all the facilities which is perfect for people with dementia. My mother has been at Hampton Lodge
for almost five years, which gives me great peace of mind that she is so well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Friend of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend of many years, I have found her very well cared for. The staff at the care home are caring and treat the residents with friendliness and dignity. Her room is spacious and clean and she has personal items i.e. family photos displayed. There is an air of calm in the home
and the public rooms have games, puzzles and a TV. Entertainment is provided during the week which encourages conversation. Although my friend would prefer to be in her own home she has accepted she needs care and often says 'I am cared for with kindness so have no complaints whatsoever'.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for taking the time to review Hampton Lodge. Your kind words are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie B (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted for end-of-life care and was only in a week but the care, support, compassion and kindness shown to us and to my father was wonderful. Everyone went that extra mile and always had time for my dad and us whatever he needed. At the end of the final hours it was very quick but everyone
involved acted quickly, promptly, and the pain relief and other medication was given to make my dad comfortable. The staff constantly checked on my dad and gave wonderful end-of-life care. One of the most touching things was they laid a butterfly blanket on the bed, it was so lovely. Having this wonderful care made such a difficult situation much easier to bear and as a family we are totally grateful and it has given us so much comfort at a very difficult time. Thank you to all the lovely staff, truly dedicated, professional and extremely kind.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words, especially at such a difficult time. We really are grateful that you appreciate the care we gave. It is what makes MHA special.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H D (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Modern, well-equipped home set in lovely grounds. A good number of staff who are well trained, caring, and respond to individual residents' wishes. All care can happen at the home with no need to go to hospital. We have been impressed by the care given to our parents. It was tailored to their needs.
The links with the GP surgery were excellent so we knew there was always medical care when needed.
Loads of activities too and an onsite chaplain. I would happily be a resident myself at Hampton Lodge.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for your lovely words, they are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Sister-in-law of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law was at Hampton Lodge for 13 months. She was immobile and was given excellent nursing care by the staff who were all helpful and friendly. The home was well run by management. I am grateful to everyone for the kindness and attention given to my dear sister-in-law.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

We are grateful for the lovely words, it means a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda H (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was cared for at Hampton Lodge until her death. As a family we were so impressed with the care she received. The staff were exceptional, including maintenance staff, carers and management. Everyone treated Mum as an individual and very quickly became aware of her likes and dislikes as well
as her needs. She was a resident, she was an individual and very quickly became aware of her likes and dislikes as was an individual person and all staff behaviour towards her was exceptional.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for lovely words and gift. Hope to see you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E K (Cousin of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89 year old cousin was given a very short prognosis, but since coming to Hampton Lodge she is still with us and thriving, five months later. Through the help and companionship of the staff she has gained strength, full mobility, confidence and some memory improvement enable us to continue full and
meaningful conversations. She is the happiest she's been for several years and her great sense of humour has returned. Her diabietes is regularly monitored and kept in check, she still doesn't need pain medication and is involved in several daily activities which she loved and has made many friends. Without doubt all of this is due to the kind, caring, supportive staff at Hampton Lodge. I couldn't have wished for a better care home.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your review. Your cousin is a nice, sweet lady and it is a pleasure to look after her. All of us at Hampton Lodge appreciate the kind words. We want to say thank you for the generous gift for staff as well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and stepdad were both residents and had fantastic care including when they were at the end of their lives. I can't commend the staff at Hampton Lodge highly enough for the way they looked after them. Every member of staff, no matter what their role, cared about giving them what they wanted and
needed as an individual - it didn't matter if it meant extra work for staff, they wanted to make the resident happy. When I praised one of the carers for this approach she said that this was the residents' home and the staff are visitors there to make it the best home it can be for them - a wonderful attitude that I witnessed in action day and night. The staff also supported me and my family, making a real difference to our lives at very difficult times - I remain grateful for all they did.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words, patience and understanding through those difficult times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie D (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hampton Lodge were amazing. Very friendly, very professional and proficient. We could not have asked for more - their care of Dad and of us was second to none. Dad's time at Hampton Lodge was at the end of his life which was a difficult time for us all. We will be forever grateful to the
staff at Hampton Lodge.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words in stating that the staff were amazing, very friendly, very professional and proficient. We are delighted that we were able to help you through a very difficult time and that you will be forever grateful. I will certainly share your kind words with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From mum's first day at Hampton Lodge I have been very impressed by the wonderful team who care for her. The whole team (carers, nurses, managers, activity, admin and maintenance staff) are always helpful, polite, cheerful, caring and treat mum with dignity. I am so pleased that the activity and musical
therapy team have allowed dad to join in so he can have quality time with mum. I am also very grateful for the support and empathy we have received from the management team. A wonderful, professional and caring team.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words. We want everyone to feel supported and loved towards the end of their journey.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rowland S (Cousin of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is comfortable and well cared for at Hampton Lodge. Her wishes are always taken into account when providing care. She says, "I couldn't wish to be in a better place; I am very well looked after". Staff are always helpful, polite and kind. Communication with us is very good. Living 100-miles
away is difficult - we can relax knowing our cousin is in very safe hands.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your support and kind words. I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick D (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived at Hampton Lodge, the care and professionalism have been first class. Everyone I have met at the home has been considerate, patient and caring. I can't thank the whole team enough and know that my mum is in safe hands.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your lovely comments. These are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy Y (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience. Very caring staff. Communication during Covid was very goof indeed. I would thoroughly recommend Hampton Lodge.

Reply from Tom Humphrey, Administration Manager at Hampton Lodge

Thank you very much for your review and kind words. I'm really pleased to hear that you would recommend Hampton lodge and wish you all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda H (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Hampton Lodge in June 2020, under very difficult circumstances. The team went out of their way to settle Mum and reassure our family. They are an incredible team of people who have worked so hard to keep everyone safe during this pandemic. I really don't know how we would have survived without
them.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Your Mum was a wonderful lady and we all miss her dearly. Thank you for your patience, understanding and support you offered us during that time as well. Hopefully, we will meet again in better circumstances.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Sister of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is well looked after and the staff are very friendly, they are always doing entertainment with all in care. Their patience is put to the test sometimes, feel they handle things well. The home itself is clean and in a lovely position and has a nice garden.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words and support shown to staff at Hampton Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Hampton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Hampton Lodge is calculated as follows: ( (100 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 137 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

No image found

Teodora Stefanache

Job Title: Home Manager

Joined: 2017

Originally joining the team in 2017 as Deputy Manager, Teo has since been promoted to Home Manager of Hampton Lodge.


No image found

Prescie Nunez

Job Title: Deputy Manager

Joined: 2018

Joining the team in 2018, Prescie is the Deputy Manager of Hampton Lodge.


My name is Prescie and I am the Deputy Manager of Hampton Lodge Care Home. I can’t believe I’ve been here three years already!
My favourite part of my job is being able to support my colleagues on a daily basis and meeting the need and safety of my beloved residents. Also, appreciating that my work and myself have embedded the footprint of healthy working relationships within the staff, residents and other teams or partners of care. We have a spirit of openness here, and we support each other. There are challenges, but we get through it ‘easy peezy!!’


No image found

Tom Humphrey

Job Title: Administration Manager

Joined: 2021

Joining the team in 2021 Tom is the Administration Manager at Hampton Lodge.


Frequently Asked Questions about Hampton Lodge

What types of Care is Hampton Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hampton Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hampton Lodge have?

There are 44 Single Rooms.

What are the Facilities & Services at Hampton Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hampton Lodge to the centre of Southampton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.