Hampton Lodge

33 Hill Lane, Southampton SO15 5WE
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9.7 32 Reviews
  • Hampton Lodge, Southampton
Hampton Lodge offers high quality nursing, residential dementia and respite care for up to 44 older people. Situated a couple of miles from the famous Southampton docks and close to the city centre, Hampton Lodge is a purpose-built home, providing tailored care in a warm, supportive and friendly environment.

Residents enjoy a calm, relaxed atmosphere and benefit from person-centred care. The home take time to get to know each individual’s history, personality and preferences, and find ways to make every day fulfilling.

The Activity Coordinator at Hampton Lodge works hard to keep the residents active and entertained with a fun-packed weekly calendar. Activities include: singing, bingo, quizzes, games, baking, afternoon tea and coffee mornings, animal visits, film afternoons, flower arranging, gardening, craft sessions and knitting.

Hampton Lodge is proud to be supported by a dedicated Chaplain, who offers pastoral support to all, whatever their beliefs. The Chaplain provides a listening presence, companionship and one-to-one pastoral support for all residents, their friends and relatives, and staff members - irrespective of their beliefs.

The home is easily accessible by public transport, close to the city centre and are located next door to MHA's Hebron Court retirement living apartment and MHA Communities Southampton.

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Care Provided by Hampton Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Teodora Stefanache (Home Manager)
  • Admission Criteria
    • No Restrictions
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Hampton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,183 – £1,747
    • Self-Funded Nursing Care £1,434 – £1,998
  • (these prices are only a guideline, please contact Hampton Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hampton Lodge Reviews (32)

Total of 32, showing 21-32
9.7

Hampton Lodge has a Review Score of 9.7 (9.723) out of 10, based on 12 reviews in the last 2 years. Over all time Hampton Lodge has 32 reviews.

Overall Experience

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Review from C B (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum and dad in Hampton Lodge several times a week, mum in nursing and dad in the dementia care home. I feel very at home, able to talk with the staff easily and they are all very caring and empathetic. The chefs make a lot of effort to cater to my parents' needs. Activities are great fun
and friends and family are able to visit at any time of day (and night if necessary) and are welcome to join in. My only concern is that good staff sometimes leave and I wish they were better rewarded.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your positive review.
We are delighted that you are so happy with our home. We welcome your feedback regarding staff rewards and are working on a project to address this.


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Review from Y C (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the 3rd year Mum has been at Hampton Lodge, and she has been very happy since moving there.
The home has a peaceful atmosphere, they do a lot of activities with the residents, and music therapy is brilliant. The staff treat residents with respect and Mum is always clean and smart.
No home
is perfect, but Hampton Lodge is a place I would recommend.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words. This is now your mum's home and we try to make her stay as nice as possible.


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Review from C D (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a good choice of home, for us as a family, we are really happy with all aspects of the home.
There is a good variety of meals on offer, and the place is always kept clean. Staff are always friendly and helpful.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words; we aim for all our residents to feel at home.


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Review from Glenda R (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father is unable to see and can only use one side of his body. He is 94. The staff, care, nursing, management and reception have been so wonderful with him. They have displayed a caring but competent attitude. I feel confident every time I leave after visiting my father that he is in safe hands.
This is evident in every staff member.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your lovely words. Very much appreciated by all staff at Hampton Lodge.


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Review from Peter R (Son-in-law of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, communicative staff.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your lovely words. Very much appreciated by all staff at Hampton Lodge.


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Review from Tracey B (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In a very short space of time - one month, my mum has settled into her care home. This is due to very caring and patient staff. Given that prior to move from hospital of 13 weeks to care home of one month - Mum is remarkably calm - I have been mums carer for 3 years and I now visit mum at present 5
days out of 7. I see quite a lot of challenges but staff seem to have caring hearts.

Reply from Lorraine Burton, Home Manager at Hampton Lodge

We really appreciate you taking the time to give us such good feedback. I would love the opportunity to speak with you further about any improvements you feel we can make.


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Review from I P (Son of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall level of care is very good. Staff are generally competent and caring, and standards of cleanliness and hygiene are high.


Our one significant concern is that, particularly on cold winter days, the communal areas and residents' rooms are not kept heated to an appropriate level, taking into

consideration the age and frailty of most of the residents. Today (late November) the temperature in the lounge was only 16 C, and yet one window was kept open, causing several of the residents to complain of feeling cold. Radiators in the corridors are turned off, and some staff seem to be under the misapprehension that cold air is "healthy" for very elderly residents.

Reply from Lorraine Burton, Home Manager at Hampton Lodge

Thank you for your feedback. I am pleased that you feel the care is good at Hampton Lodge and that our home is clean and hygienic. I am also delighted that you have found our team to be competent and caring.


Temperature levels in our home are monitored and we are aware that residents have different views on what temperature is comfortable for them. We have addressed the issue of open windows and are working hard to maintain a comfortable temperature within the home for everyone.


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Review from Ollie C (Sister of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I would like to say what a lovely person the activities coordinator is and the chef who does the cooking, she is so sweet and kind and also brilliant at her job. The activities coordinator works so hard at what she does along with the chef who helps the activities coordinator. Each and
every one of the staff are so caring including the cleaner. I wish the auxiliary nurse who went to Australia would come back, we miss her.

Reply from Raden Mauremootoo, Area Manager at Hampton Lodge

Thank you for taking the time to send in your positive feedback regarding the staff at Hampton Lodge. We were very pleased to see that you would recommend the home.


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Review from Nick J (Son of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always polite and friendly, very helpful and kind to all residents. The home in my experience seems to have improved since the new management has been in position, nothing is too much bother and is always done promptly. I would have no hesitation in recommending this home and it's staff. The care
of my mother, in my opinion, is exemplary. I visit the home sometimes twice a day.

Reply from Raden Mauremootoo, Area Manager at Hampton Lodge

Thank you for taking the time to complete the review. I will pass your comments to the staff team and the new management team.


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Review from T P (Power of Attorney of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looking after a dementia resident in Hampton Lodge for 3 1/2 years. Service is excellent. Good value for money.

Reply from Raden Mauremootoo, Area Manager at Hampton Lodge

Thank you very much for taking the time to review Hampton Lodge. We are grateful for your positive comments.


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Review from Kathy W (Daughter of Resident) published on 2 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Hampton Lodge and the care she received was exemplary. She had Motor Neurones Disease and became increasingly physically disabled throughout her stay. ALL members of staff treated her with kindness, dignity and compassion. Despite my mother's illness she had a great sense
of humour and although her speech became increasingly more difficult for her, and for other people to understand, the staff always found time to listen to her and would make her laugh, which really helped mum enjoy each day. Mum really felt at "home" here and even towards the end of her life when she needed much more nursing care, more time and more staff were provided for her. As a family we were always made to feel welcome and were never made to feel "in the way". I cannot express enough the feeling of genuine kindness and thoughtfulness at Hampton Lodge. I would highly recommend this care home.

Reply from Alan Johnston, Home Manager at Hampton Lodge

We are always very grateful to receive such positive feedback in recognition of the work that we do here at Hampton Lodge.
Many Thanks


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Review from Alan M (Husband of Resident) published on 30 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Hampton Lodge since she had a massive stroke in 2011. This has left her unable to talk, unable to read and unable to write so therefore she cannot communicate in any way. On top of this she cannot swallow so is on a "peg" feed. The love and care provided from top management right
the way through all levels of staff is in my opinion second to none. Every 2 or 3 months there is a relatives and friends meeting where we can talk to management regarding any queries regarding the home and anyone can see the manager at any time to discuss in private, matters about their loved one. I consider myself and my wife extremely lucky to have found such an excellent nursing home. Every time I visit I get the feeling that I am not so much going into a nursing home but visiting friends.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Hampton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Hampton Lodge is calculated as follows: ( (100 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 137 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

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Teodora Stefanache

Job Title: Home Manager

Joined: 2017

Originally joining the team in 2017 as Deputy Manager, Teo has since been promoted to Home Manager of Hampton Lodge.


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Prescie Nunez

Job Title: Deputy Manager

Joined: 2018

Joining the team in 2018, Prescie is the Deputy Manager of Hampton Lodge.


My name is Prescie and I am the Deputy Manager of Hampton Lodge Care Home. I can’t believe I’ve been here three years already!
My favourite part of my job is being able to support my colleagues on a daily basis and meeting the need and safety of my beloved residents. Also, appreciating that my work and myself have embedded the footprint of healthy working relationships within the staff, residents and other teams or partners of care. We have a spirit of openness here, and we support each other. There are challenges, but we get through it ‘easy peezy!!’


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Tom Humphrey

Job Title: Administration Manager

Joined: 2021

Joining the team in 2021 Tom is the Administration Manager at Hampton Lodge.