Northlands House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 34 reviews in the last 2 years. Over all time Northlands House Care Home has 125 reviews.
Review from V K (Resident) assisted by family/friend published on 14 February 2025
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Overall Experience
3.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home
Thank you for taking the time to leave us your comments. We are pleased to hear that you find the staff at Northlands House very nice. Our resident's health and well-being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Mike W (Resident) published on 30 January 2025
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4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Northlands House Care Home
Thank you for taking the time to provide us with your feedback. We are sorry to hear about your concerns and we understand that the home manager and chef have already been in touch with you directly to discuss them with you. The health and well-being of our residents are an absolute priority for us, and we are continually striving to improve our service. Please do let us know if there is anything else we can do to make your stay as comfortable as possible.
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Review from Gordon B (Resident) published on 29 January 2025
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5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home
Thank you for your feedback. We are happy to hear you feel like a part of our Northlands House Care Home family. It is lovely to hear that you get to attend church on a Sunday. We hope to continue providing you with the best possible care.
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Review from J B (Resident) published on 29 January 2025
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5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home
We appreciate you taking the time to leave us your comments. It is great to hear that Northlands House care home has a wide range of activities that you can join in with. We hope to continue providing you with the best possible care.
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Review from C R (Daughter of Resident) published on 5 November 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.
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Review from L H (Daughter of Resident) published on 31 October 2024
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Northlands House Care Home
Thank you for your kind words. It is always nice to hear words like "Friendly" and "Professional" being used to describe our care. We are looking forward to see you again.
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Review from R W (Friend of Resident) published on 28 October 2024
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5.0 out of 5
Reply from Rosie Smith, Customer Advisor at Northlands House Care Home
Hello and thank you for taking the time to leave the staff at Northlands House Care Home such a wonderful review! We are so happy that our residents are proud to be a part of the fantastic home! We will pass on your kind comments about the staff and residents to the home. Best wishes!
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Review from Barbara R (Resident) assisted by family/friend published on 23 October 2024
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4.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for taking the time to leave us your kind words. We are so pleased to hear that you are comfortable and happy whilst staying with us at Northlands House Care Home. It is lovely to hear that you have a variety of activities to choose from and that you enjoy taking part. We hope to continue providing you with the best possible care.
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Review from Elizabeth K (Resident) published on 15 October 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease in our care and it is always nice to hear from residents feeling like they are cared for and looked after. Thank you for choosing Northlands House for your stay.
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Review from R C (Resident) assisted by family/friend published on 15 October 2024
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4.0 out of 5
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope your Dad feels like a part of our Northlands House family. Please let us know if there is anything we can do to make his stay as comfortable as possible.
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Review from J B (Resident) published on 14 October 2024
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Overall Experience
3.0 out of 5
Reply from Rosie Smith, Staff at Northlands House Care Home
Hello and thank you for taking the time to leave a positive review for Northlands House Care Home. We are thrilled that the home ranks as the best that you have experienced. We hope you continue to enjoy your stay! Best wishes.
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Review from S C (Daughter of Resident) published on 24 September 2024
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Northlands House Care Home
Thank you for your feedback. We hope Northlands Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.
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Review from T R (Friend of Resident) published on 23 August 2024
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Overall Experience
5.0 out of 5
Reply from Rosie Smith, Customer Advisor at Northlands House Care Home
Hello and thank you for taking the time to leave the staff at Northlands House Care Home a review. It is always great to hear words such as "helpful", "welcoming" and "friendly" being used to describe our staff. It is also lovely to know that the home meets your standard and that you are comfortable and pleased when there. We hope your loved one continues to enjoy their stay. Best wishes.
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Review from John E (Respite Resident) published on 4 July 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. It is always nice to hear from former residents feeling like they have been cared for and looked after. Thank you for choosing Northlands House for your stay.
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Review from Leanne R (Daughter of Resident) published on 15 May 2024
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4.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. We are pleased to hear that you are impressed with the care that your loved one receives at Northlands House Care Home. It is always nice to hear words like funny and chatty being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Alison M (Daughter of Resident) published on 15 May 2024
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4.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your lovely review. We are very pleased to hear that your father is settling in well and that you are happy with the care provided at Northlands House Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from Celia L (Sister of Resident) published on 2 May 2024
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5.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. We are really pleased to hear the home is so lively with activity and engagement, getting all staff, management and residents involved. We hope to continue providing your mum with the best possible care.
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Review from Kerry S (Daughter of Resident) published on 4 March 2024
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
We appreciate you taking the time to leave us your lovely review. We are so pleased that you found the standard of staff at Northlands House excellent. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from E B (Friend of Resident) published on 26 January 2024
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4.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. It is always nice to hear words like “Kind” and “Encouraging” being used to describe our staff. We are so sorry to hear that your friend is feeling this way. We are very glad to hear you can feel at ease with your friend in our care and please let us know if there is anything we can do to make your friend's stay as comfortable as possible.
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Review from Sandra P (Daughter of Resident) published on 25 January 2024
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Overall Experience
4.0 out of 5
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home
We appreciate you taking the time to leave us your feedback. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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The Review Score of 9.6 (9.633) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.633 for Northlands House Care Home is calculated as follows: ( (283 Excellents x 5) + (94 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.633
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jul 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
We provide nursing and residential care. Please contact us for latest vacancies.
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Job Title: Home Manager
Joined: 2022
I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.
I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.
I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.
I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.
We enjoy going on holiday abroad when we can – most recently been to Mexico.
Job Title: Receptionist/Activities Co-ordinator
Joined: 2022
I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.
Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.
I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.
Job Title: Chef Manager
Joined: 2015
I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.
My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.
Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.
I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.
I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.
I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.
Job Title: Activities Coordinator
Joined: 2015
I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.
I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.
Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.
My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.
I live very local to Northlands House, work is practically on my doorstep.
I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.
I love listening to music and singing (or trying to!) - I love a good pub quiz, too!
Job Title: Head Housekeeper
Joined: 2012
My career with Bupa began in 2012 as a Laundry Assistant at Northlands House. I became the Head Housekeeper at the home in 2014.
I came to the UK in 2010 from Zimbabwe. I have a job history in the retail sector of which I had attained a Supermarket Manageress position. Being new and having no local work history proved difficult in getting a job so I volunteered at The Princess Ann Hospital in the Breast Imaging Dept doing clerical work. In my job searches, I came across Bupa Care Homes, and it was through a friend who said there was a Recruitment Open Day, of which I attended and have never regretted. I never imagined myself in the care industry, but I consider myself blessed to have come across a job so fulfilling that filled me with the satisfaction of knowing I had brought a smile to so many faces in one day.
Providing the best of services for all the residents in our care, assisting colleagues in every way possible and being proud of the company I work for, all rolled into one there is no other place I would rather be.
I live close to Northlands House. I have two children, one granddaughter and one great-granddaughter. I love going out on my days off to countryside places, the peace quiet and serenity of it all do me good.
