Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY
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9.6 125 Reviews
  • Northlands House Care Home, Southampton
Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out.

The home has all the modern facilities needed, including a 24-hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views.

Residents have access to Wifi and an optician while additional therapies are also available at extra costs.

Pride and hard work from the chef ensure that mealtimes are always special for residents.

There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Northlands House Care Home'.

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Care Provided by Northlands House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Natasha Randall (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Northlands House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Northlands House Care Home Reviews (125)

Total of 125, showing 21-40
9.6

Northlands House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 34 reviews in the last 2 years. Over all time Northlands House Care Home has 125 reviews.

Overall Experience

  • 76
  • 42
  • 7
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Date Published

125
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Review from C U (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and Mum seems very happy here. She is getting better and has put a little weight on.

Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing her with the best possible care.


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Review from Laurence H (Son-in-law of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, good food served and a very caring environment. Nothing is too much trouble and very accommodating. Highly recommended.

Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their family members are cared for and looked after so well. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from Kelly H (Granddaughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very comforted to know my grandad is in good hands and is safe and well looked after. The choice of food and activities is so good. He loves he can have a tipple in his room of an evening.

Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your grandad in our care. We hope to continue providing your loved one with the best possible care.


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Review from Phyllis W (Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find that the daytime is good but the response to the buzzer is not good at night (very slow to appear).

Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home

We appreciate you taking the time to leave us your comments. We are concerned to hear this. Could you please contact our Feedback Team.


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Review from Ian W (Respite Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for rest and recreation and straight away found all the staff extremely friendly and competent and answered every call. The bedroom was very good and the food excellent. I came in extremely unwell and thought my days were numbered. I couldn't walk in, I walked out and the whole of my thanks
to you all, very much. I couldn't thank you enough for saving my life.

Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. We are glad to help you through such a difficult time. Thank you for choosing Northlands House Care Home for your stay.


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Review from Andrew J (Regular Volunteer) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home, I was made to feel most welcome by the staff and residents alike. Northlands House appears to be very clean, tidy, friendly and well run. I couldn't fault anything. A real credit to Bupa.

Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. We are so pleased to hear that you felt welcomed at Northlands House and that you were impressed with the cleanliness of our care home. We hope to see you again soon.


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Review from Lorraine A (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No issues with the home or staff.

Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care.


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Review from D R (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great support for Mum's emotional needs. Kind and respectful. Disappointed that the food is often cold. The laundering of cardigans is poor. Mum would like more practical/handicraft activities and not just word/knowledge things.

Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. It is always nice to hear words like “kind” and “respectful” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Pat E (Partner of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good 10/10.

Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Brian L (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. Cleaning is always up to standard. Relaxed atmosphere.

Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Liza C (Granddaughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff. Friendly staff. Happy Grandma.

Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. It is always nice to hear words like “helpful” and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from E R (Respite Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good experience. No room for improvement, everything was met for my needs.

Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home

Thank you for taking the time to leave your review. We are pleased to hear you have had such a good experience at our care home. Thank you for choosing Northlands House for your stay.


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Review from Joanne D (Granddaughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan came to Northlands House, I have been made very welcome. Staff are really friendly and always happy to help. The home is clean and looked after. Staff are professional and very polite. My nan is very settled and well cared for. Food is nice and very tasteful. Thank you for all you do and
the support for my nan and all her family!

Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well. Please let us know if there is anything we can do to make your nan's stay as comfortable as possible.


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Review from Joan F (Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms: comfortable. Food: very good. Staff: very helpful.

Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease and feel comfortable in our care and that you are impressed with the delicious food that we provide. We hope to continue providing you with the best possible care.


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Review from Elizabeth W (Next of Kin) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting weekly for at least the past four years. Staff are always welcoming and provide effective, loving care physically and emotionally and enabling her to attend worship at work weekly. She has been encouraged with activities- the boat trip and trip to see a show at the theatre which
was particularly memorable for her. The staff have always ensured that her pain has been well controlled and the palliative care latterly ensured that she didn't have to go to the hospital, remaining at Northlands in a peaceful room sharing hymns, readings and prayers and sharing her smile with all her 'Northland friends'. Grateful thanks to you all.

Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear they feel like a part of our Northlands House family. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from Lynne C (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I just love this community of caring people, they just keep giving. Their love, support, and dedication is a daily experience since mum moved in five years ago. It's a joy to visit mum and be welcomed into their atmosphere of care and fun. It is a home from home, where mum has her own room with
plenty of space for visitors, completely private if that's what we want. Although bedridden and very frail, she is encouraged to enjoy life with humour, singing, beauty treatments and painting. We are extremely grateful to each and everyone, and the open door to the manager if needed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Northlands House Care Home

Thank you for your kind review. It is so nice to hear the way you describe our staff and the environment in Northlands House. We are very happy that you feel like part of our close-knit family and certainly hope to continue providing your mum with the best care possible.


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Review from Gemma O (Granddaughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoy visiting my nan in her own room, it's always a fun experience seeing her interact with the staff (especially her regular carers) and experiencing her daily routine. We have always felt very comfortable taking our boys in to see her so that we can continue having our family time in a relaxing
atmosphere. It's nice to see my nan content in such a peaceful, caring home where you can see she is well loved.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Northlands House Care Home

Thank you for your lovely review. We are so happy that you find visiting our home to be a fun experience and that you find the atmosphere to be relaxing and peaceful. We love having family members visit and look forward to seeing you again soon.


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Review from David R (Son of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in care at Northlands for nearly two years and four months, and I can honestly say that myself and my siblings have been most impressed with the care and nursing that mum has received and continues to receive. The Staff and everyone within Northlands Care Home that we have
come into contact with and liaise with on a regular basis always show kindness and compassion towards our mum and are very professional in their approach to their individual roles. We know that our mum is very happy at Northlands, which in turn makes us, her family, extremely happy and relaxed knowing that she is in safe hands receiving fantastic care from a great team of professional and caring people and in such a dignified manner. Myself, and on behalf of all my siblings, would like to express our sincerest thanks to everyone at Northlands for the kindness, caring and dedication in looking after our mum and for making our visits enjoyable.

Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible, and we look forward to seeing you again soon.


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Review from J B (Nephew of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Northlands for around four years. During this time she has been extremely well cared for by kind and lovely staff. I always see a positive attitude and a willingness to support each other to give her the very best outcome for residents. Activities are well thought out
clearly enjoyed which is evidenced in the photos throughout the home. Thank you for treating our relative with such kindness and dignity and for making our visits so enjoyable.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Northlands House Care Home

Thank you for your lovely review, It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from J C (Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Of three care homes experienced, this was the best. Care and carers were excellent. A shame was the poor food on many days. I did raise this, and there was a slight improvement. I felt very safe and happy in this care home.

Reply from Amanda Barnes, Customer Service Adviser at Northlands House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you felt safe and happy in our home and felt you had the best care with us. Thank you for choosing Northlands House for your stay.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Northlands House Care Home is calculated as follows: ( (283 Excellents x 5) + (94 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Apr 2025

We provide nursing and residential care. Please contact us for latest vacancies.


Awards / Recognitions (7)

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Meet the Team (5)

Natasha

Natasha Randall

Job Title: Home Manager

Joined: 2022

I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.


I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.


I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.


I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.


We enjoy going on holiday abroad when we can – most recently been to Mexico.


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Cat Swanborough

Job Title: Receptionist/Activities Co-ordinator

Joined: 2022

I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.


Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.


I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.


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Inga Andersone

Job Title: Chef Manager

Joined: 2015

I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.


My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.


Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.


I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.


I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.


I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.


Bethany

Bethany Fiddler

Job Title: Activities Coordinator

Joined: 2015

I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.


I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.


Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.


My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.


I live very local to Northlands House, work is practically on my doorstep.


I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.


I love listening to music and singing (or trying to!) - I love a good pub quiz, too!


Eva

Eva Hill

Job Title: Head Housekeeper

Joined: 2012

My career with Bupa began in 2012 as a Laundry Assistant at Northlands House. I became the Head Housekeeper at the home in 2014.


I came to the UK in 2010 from Zimbabwe. I have a job history in the retail sector of which I had attained a Supermarket Manageress position. Being new and having no local work history proved difficult in getting a job so I volunteered at The Princess Ann Hospital in the Breast Imaging Dept doing clerical work. In my job searches, I came across Bupa Care Homes, and it was through a friend who said there was a Recruitment Open Day, of which I attended and have never regretted. I never imagined myself in the care industry, but I consider myself blessed to have come across a job so fulfilling that filled me with the satisfaction of knowing I had brought a smile to so many faces in one day.


Providing the best of services for all the residents in our care, assisting colleagues in every way possible and being proud of the company I work for, all rolled into one there is no other place I would rather be.


I live close to Northlands House. I have two children, one granddaughter and one great-granddaughter. I love going out on my days off to countryside places, the peace quiet and serenity of it all do me good.