Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Northlands House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 34 reviews in the last 2 years. Over all time Northlands House Care Home has 125 reviews.
Review from N C (Son of Resident) published on 21 April 2022
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Overall Experience
5.0 out of 5
Reply from Amanda Barnes, Customer Service Adviser at Northlands House Care Home
We appreciate you taking the time to leave us your comments. It is nice to hear that you felt comfortable enough to have your mum stay with us for her short term care and that you found our staff friendly. Thank you for choosing Northlands House for your Mums stay.
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Review from Annabel C (Daughter of Resident) published on 18 August 2021
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4.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at Northlands House Care Home
Thank you for your lovely review. We are glad to hear that you have always been well informed of how things are going with both your Mother and Grandmother. Thank you for choosing Northlands House to look after them both.
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Review from Maureen H (Sister of Resident) published on 8 June 2021
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4.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at Northlands House Care Home
Thank you for your kind words. We are glad to hear that you feel your sister was well cared for and kept safe during this difficult time with Covid. It is so nice to be able to welcome our families back in for visits.
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Review from K M (Wife of Resident) published on 30 April 2021
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3.0 out of 5
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Review from Angel-Rose H (Resident) published on 16 April 2021
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5.0 out of 5
Reply from Emily Wilson, Customer Advisor on behalf of the team at Northlands House Care Home
Firstly, we thank you for your compliments of our staff in Northlands House; we really appreciate you taking the time to leave us your feedback. We will ensure to pass your comments onto the home manager, so we can implement the feedback you have given. Please don't hesitate to let us know if there is anything more we can do for you.
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Review from Wayne S (Resident) published on 16 April 2021
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4.0 out of 5
Reply from Emily Wilson, Customer Advisor on behalf of the team at Northlands House Care Home
Thank you so much for taking the time to leave us your feedback; your comments are extremely important to us. We thank you for your compliments on our carers. We will ensure to pass your feedback onto the home manager so your concerns can be addressed. Please do not hesitate to let us know if there is anything else we can do for you.
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Review from Barry L (Resident) published on 12 April 2021
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4.0 out of 5
Reply from Penelope Kudelnitzky, Customer Service Adviser at Northlands House Care Home
Thank you for your review and comments. We are glad to hear that you are happy with the food and find the staff caring and attentive. If there is anything more we can do for you please do let us know.
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Review from Peter N (Resident) published on 9 April 2021
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4.0 out of 5
Reply from Melanie Cope, Customer Service Adviser at Northlands House Care Home
We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else, we can do to help.
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Review from Alison P (Respite Resident) published on 8 April 2021
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4.0 out of 5
Reply from Penelope Kudelnitzky, Customer Service Advisor at Northlands House Care Home
Thank you for your feedback and praise. We really appreciate you taking the time to leave us such lovely comments. It is lovely to hear that you felt like one of the family in your short stay and should you ever need another stay with Northlands House please do not hesitate to come back to us.
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Review from J H (Resident) published on 31 March 2021
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4.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at Northlands House Care Home
Thank you for your review. We appreciate it has been a very difficult time during Covid 19, however our residents safety is our main priority. We hope to be able to help support you to try and re-build any mobility lost.
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Review from C J (Resident) published on 11 March 2021
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4.0 out of 5
Reply from Emily Wilson, Customer Advisor on behalf of the team at Northlands House Care Home
We really appreciate your lovely feedback, thank you for sharing your kind comments with us. We are so pleased to hear that you're happy with the services Northlands House are providing you. Please let us know if there is anything more we can do for you.
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Review from Barry F (Resident) published on 4 December 2020
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Northlands House Care Home
We are very happy to hear you are satisfied with the quality of our care.
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Review from Bill E (Resident) published on 4 December 2020
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Northlands House Care Home
We really appreciate you taking the time to leave us such a kind comment.
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Review from A H (Friend of Resident) published on 16 September 2020
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Northlands House Care Home
We really appreciate you taking the time to leave us such lovely comments.
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Review from J H (Daughter of Resident) published on 1 September 2020
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.
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Review from Brenda A (Resident) published on 16 June 2020
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Advisor at Northlands House Care Home
We are very happy to hear you feel well looked after. Thank you for the kind words.
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Review from Muriel B (Resident) published on 16 June 2020
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Advisor at Northlands House Care Home
We really appreciate you taking the time to leave us such lovely comments.
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Review from D P (Resident) published on 16 June 2020
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Advisor at Northlands House Care Home
Thank you for your feedback. We are very happy to hear that you are enjoying yourself in our care.
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Review from Sarah O (Resident) published on 16 June 2020
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Advisor at Northlands House Care Home
Thank you for your feedback. We are happy to hear you are satisfied with the quality of our care.
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Review from I B (Resident) published on 16 June 2020
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5.0 out of 5
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The Review Score of 9.6 (9.633) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.633 for Northlands House Care Home is calculated as follows: ( (283 Excellents x 5) + (94 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.633
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jul 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Apr 2025
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Job Title: Home Manager
Joined: 2022
I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.
I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.
I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.
I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.
We enjoy going on holiday abroad when we can – most recently been to Mexico.
Job Title: Receptionist/Activities Co-ordinator
Joined: 2022
I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.
Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.
I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.
Job Title: Chef Manager
Joined: 2015
I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.
My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.
Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.
I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.
I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.
I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.
Job Title: Activities Coordinator
Joined: 2015
I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.
I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.
Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.
My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.
I live very local to Northlands House, work is practically on my doorstep.
I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.
I love listening to music and singing (or trying to!) - I love a good pub quiz, too!
Job Title: Head Housekeeper
Joined: 2012
My career with Bupa began in 2012 as a Laundry Assistant at Northlands House. I became the Head Housekeeper at the home in 2014.
I came to the UK in 2010 from Zimbabwe. I have a job history in the retail sector of which I had attained a Supermarket Manageress position. Being new and having no local work history proved difficult in getting a job so I volunteered at The Princess Ann Hospital in the Breast Imaging Dept doing clerical work. In my job searches, I came across Bupa Care Homes, and it was through a friend who said there was a Recruitment Open Day, of which I attended and have never regretted. I never imagined myself in the care industry, but I consider myself blessed to have come across a job so fulfilling that filled me with the satisfaction of knowing I had brought a smile to so many faces in one day.
Providing the best of services for all the residents in our care, assisting colleagues in every way possible and being proud of the company I work for, all rolled into one there is no other place I would rather be.
I live close to Northlands House. I have two children, one granddaughter and one great-granddaughter. I love going out on my days off to countryside places, the peace quiet and serenity of it all do me good.
