Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Northlands House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 34 reviews in the last 2 years. Over all time Northlands House Care Home has 125 reviews.
Review from J C (Resident) published on 16 June 2020
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5.0 out of 5
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Review from M W (Resident) published on 16 June 2020
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5.0 out of 5
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Review from M H (Resident) published on 16 June 2020
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5.0 out of 5
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Review from D D (Resident) published on 16 June 2020
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5.0 out of 5
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Review from M G (Resident) published on 16 June 2020
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5.0 out of 5
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Review from E T (Resident) published on 16 June 2020
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5.0 out of 5
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Review from I Y (Resident) published on 10 June 2020
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5.0 out of 5
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Review from Jennifer R (Resident) published on 17 March 2020
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your kind words. We are glad to hear you enjoyed staying with us, hope to see you again soon!
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Review from Mary G (Daughter of Resident) published on 28 January 2020
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.
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Review from P O (Friend of Resident) published on 9 January 2020
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5.0 out of 5
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Review from Marjorie E (Resident) published on 24 December 2019
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5.0 out of 5
Reply from Catherine Smith, Senior Marketing & Development Manager at Northlands House Care Home
Thank you for your lovely review. It's wonderful to hear that you are enjoying the company of residents and staff instead of being on your own. Best wishes.
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Review from Eric C (Friend of Resident) published on 3 December 2019
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. We really appreciate your kind words.
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Review from Barbara S (Sister of Resident) published on 2 December 2019
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Overall Experience
4.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your feedback. Our resident’s health and well being is an absolute priority, therefore we will discuss your feedback with the home’s manager to help us continually improve our service.
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Review from A S (Great-Nephew of Resident) published on 29 November 2019
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Overall Experience
5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your feedback. We appreciate the kind words. There's always something we can improve, so we will certainly discuss your feedback with the manager.
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Review from R W (Nephew of Resident) published on 28 November 2019
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
We are saddened to hear about your uncle's passing. Please let us know if there's anything else we can do to help you and your family through such a difficult time.
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Review from C T (Daughter of Resident) published on 7 October 2019
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. We are delighted to hear you are happy with the care and attention your mother receives.
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Review from N B (Husband of Resident) published on 20 September 2019
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Overall Experience
5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your praise. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are also delighted you had a nice reception upon arrival. Please let us know if there is anything else we can do for you or your wife.
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Review from A K (Grandson of Resident) published on 2 September 2019
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Overall Experience
5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your feedback. We are very happy to hear grandmother is happy with the quality of our care and food. Thank you for trusting us with her care.
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Review from Barbara S (Daughter of Resident) published on 9 July 2019
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Overall Experience
5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. We are glad to be able to help you and your family through such a difficult time and please accept our sincerest condolences.
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Review from J J (Partner of Resident) published on 14 May 2019
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Overall Experience
4.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your kind words.
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The Review Score of 9.6 (9.633) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.633 for Northlands House Care Home is calculated as follows: ( (283 Excellents x 5) + (94 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.633
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jul 2024
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Job Title: Home Manager
Joined: 2022
I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.
I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.
I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.
I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.
We enjoy going on holiday abroad when we can – most recently been to Mexico.
Job Title: Receptionist/Activities Co-ordinator
Joined: 2022
I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.
Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.
I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.
Job Title: Chef Manager
Joined: 2015
I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.
My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.
Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.
I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.
I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.
I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.
Job Title: Activities Coordinator
Joined: 2015
I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.
I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.
Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.
My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.
I live very local to Northlands House, work is practically on my doorstep.
I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.
I love listening to music and singing (or trying to!) - I love a good pub quiz, too!
Job Title: Head Housekeeper
Joined: 2012
My career with Bupa began in 2012 as a Laundry Assistant at Northlands House. I became the Head Housekeeper at the home in 2014.
I came to the UK in 2010 from Zimbabwe. I have a job history in the retail sector of which I had attained a Supermarket Manageress position. Being new and having no local work history proved difficult in getting a job so I volunteered at The Princess Ann Hospital in the Breast Imaging Dept doing clerical work. In my job searches, I came across Bupa Care Homes, and it was through a friend who said there was a Recruitment Open Day, of which I attended and have never regretted. I never imagined myself in the care industry, but I consider myself blessed to have come across a job so fulfilling that filled me with the satisfaction of knowing I had brought a smile to so many faces in one day.
Providing the best of services for all the residents in our care, assisting colleagues in every way possible and being proud of the company I work for, all rolled into one there is no other place I would rather be.
I live close to Northlands House. I have two children, one granddaughter and one great-granddaughter. I love going out on my days off to countryside places, the peace quiet and serenity of it all do me good.
