Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Northlands House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 34 reviews in the last 2 years. Over all time Northlands House Care Home has 125 reviews.
Review from Avis F (Resident) published on 14 May 2019
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Overall Experience
5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your feedback. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from E T (Resident) assisted by family/friend published on 9 May 2019
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your feedback.
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Review from Jeanette P (Wife of Resident) published on 8 May 2019
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. We really appreciate your praises.
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Review from William C (Resident) published on 8 May 2019
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4.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your kind words. We are very pleased to hear you are happy with the care you are receiving. Hopefully you can feel like a part of our Northlands House family.
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Review from J B (Resident) assisted by family/friend published on 16 April 2019
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5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your lovely review. We are very happy to hear you are enjoying your stay.
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Review from Linda P (Daughter of Resident) published on 30 January 2019
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Overall Experience
5.0 out of 5
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Sarah N (Daughter of Resident) published on 4 December 2018
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Overall Experience
5.0 out of 5
Reply from Josephine Gaupholm, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House Care Home. We are pleased to hear that your father has been made to feel welcome and appreciate your comments regarding the care he has received. We will share your comments with the home manager. The Bupa Customer Care Team.
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Review from Darren L (Grandson of Resident) published on 14 November 2018
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5.0 out of 5
Reply from Josephine Gaupholm, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House Care Home. We are pleased to hear that your nan is happy at the home and appreciate your comments regarding her making friends with both residents and staff. We will share your comments with the home manager. The Bupa Customer Care Team.
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Review from Edward M (Grandson of Resident) published on 14 September 2018
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5.0 out of 5
Reply from Josephine Gaupholm, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House Care Home. We are pleased to hear that your nan is happy at the home and that you have been made to feel welcome during your time at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from Sheelagh G (Wife of Resident) published on 2 August 2018
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Overall Experience
4.0 out of 5
Reply from Gabriella Mills, Customer Advisor at Northlands House Care Home
Thank you for your review of Northlands House Care Home, we are pleased to hear that your husband is being well cared for. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from Jennifer S (Friend of Resident) published on 12 July 2018
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5.0 out of 5
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House Care Home, we are pleased to hear that you are happy with the staff at the care home. We appreciate your comments on the home and will share these with the care homes manager. The Bupa Customer Care Team.
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Review from Paul M (Grandson of Resident) published on 12 July 2018
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5.0 out of 5
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House Care Home, we are pleased to hear that your nan has settled well into the home. We appreciate your comments on the staff working here and will share your review with the care homes manager. The Bupa Customer Care Team.
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Review from M B (Niece of Resident) published on 4 July 2018
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Overall Experience
5.0 out of 5
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House Care Home. We are pleased to hear that you have had a positive experience of our care home and that your Aunt is being well cared for. We appreciate your comments and will share them with our care home's manager. The Bupa Customer Care Team.
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Review from P M (Friend of Resident) published on 27 June 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House, we are pleased to hear that you have had a positive experience when visiting. We appreciate your comments and will share these with the care homes manager, The Bupa Customer Care Team.
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Review from Susan M (Daughter of Resident) published on 27 June 2018
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Overall Experience
5.0 out of 5
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home
Thank you for your review of Northlands House care home, we are pleased to hear that your Mum is settling in well to her new surroundings. We appreciate your comments and will share these with the care homes manager. The Bupa Customer Care Team.
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Review from Sheila J (Daughter of Resident) published on 6 June 2018
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5.0 out of 5
Reply from Gabriella Mills, Customer Advisor at Northlands House Care Home
Thank you for your review. We are pleased to hear that you have had a positive experience with the staff whilst visiting your Mother at our care home. We appreciate your comments and will share them with the home's manager. The Bupa Customer Care Team.
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Review from J B (Resident) published on 6 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gabriella Mills, Customer Advisor at Northlands House Care Home
Thank you for your review of Northlands Care Home. We appreciate your comments and glad that you are enjoying the activities that are on offer for the residents. We will share your feedback with the care home's manager. The Bupa Customer Care Home.
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Review from A G (Resident) published on 18 May 2018
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Overall Experience
5.0 out of 5
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home
Thank you for your review. We are pleased to hear about your positive experience in our care home and appreciate your comments on our staff, and activities on offer for our residents. We will share your review with the home's manager. The Bupa Customer Care Team.
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Review from June K (Daughter of Resident) published on 9 May 2018
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Overall Experience
4.0 out of 5
Reply from Natalie Krisman, Customer Service Adviser at Northlands House Care Home
Thank you for your review and your kind words about the brilliant care staff and I'm sorry for your loss.
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Review from Adele H (Daughter of Resident) published on 27 April 2018
Submitted via Website •
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5.0 out of 5
Reply from Stephen Rondel, Customer Adviser at Northlands House Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and our wonderful staff.
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The Review Score of 9.6 (9.633) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.633 for Northlands House Care Home is calculated as follows: ( (283 Excellents x 5) + (94 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.633
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jul 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Apr 2025
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Job Title: Home Manager
Joined: 2022
I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.
I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.
I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.
I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.
We enjoy going on holiday abroad when we can – most recently been to Mexico.
Job Title: Receptionist/Activities Co-ordinator
Joined: 2022
I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.
Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.
I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.
Job Title: Chef Manager
Joined: 2015
I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.
My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.
Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.
I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.
I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.
I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.
Job Title: Activities Coordinator
Joined: 2015
I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.
I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.
Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.
My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.
I live very local to Northlands House, work is practically on my doorstep.
I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.
I love listening to music and singing (or trying to!) - I love a good pub quiz, too!
Job Title: Head Housekeeper
Joined: 2012
My career with Bupa began in 2012 as a Laundry Assistant at Northlands House. I became the Head Housekeeper at the home in 2014.
I came to the UK in 2010 from Zimbabwe. I have a job history in the retail sector of which I had attained a Supermarket Manageress position. Being new and having no local work history proved difficult in getting a job so I volunteered at The Princess Ann Hospital in the Breast Imaging Dept doing clerical work. In my job searches, I came across Bupa Care Homes, and it was through a friend who said there was a Recruitment Open Day, of which I attended and have never regretted. I never imagined myself in the care industry, but I consider myself blessed to have come across a job so fulfilling that filled me with the satisfaction of knowing I had brought a smile to so many faces in one day.
Providing the best of services for all the residents in our care, assisting colleagues in every way possible and being proud of the company I work for, all rolled into one there is no other place I would rather be.
I live close to Northlands House. I have two children, one granddaughter and one great-granddaughter. I love going out on my days off to countryside places, the peace quiet and serenity of it all do me good.
