Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY
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9.6 125 Reviews
  • Northlands House Care Home, Southampton
Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out.

The home has all the modern facilities needed, including a 24-hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views.

Residents have access to Wifi and an optician while additional therapies are also available at extra costs.

Pride and hard work from the chef ensure that mealtimes are always special for residents.

There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.

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Care Provided by Northlands House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Natasha Randall (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (101)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Northlands House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Northlands House Care Home Reviews (125)

Total of 125, showing 101-120
9.6

Northlands House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 34 reviews in the last 2 years. Over all time Northlands House Care Home has 125 reviews.

Overall Experience

  • 76
  • 42
  • 7
  • 0
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Date Published

125
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Review from Christine N (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and well being of my mother was excellent, everybody was friendly and caring. She received a lot of attention, her life was made comfortable and homely.
The family were all made to feel welcome when visiting, we were very happy with her being there.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure that in time when you look back on the time that your mother spent with us it will give you comfort knowing that she was safe and well cared for.


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Review from Ian P (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a brief visit to hospital in December (2 nights). On her return, she has been confined to bed. Prior to this, she was more active. Since staying in bed, the staff at the home have been exceptional in their care and understanding from the cleaners to the nurses, everyone has been kind and concerned
and she feels at home and cherished.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review and kind words. I hope that your mum is starting to feel better. It is so nice to hear that your mum feels at home and cherished by our staff, I'm sure that this must give you peace of mind also knowing that she is well cared for.


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Review from Maureen G (Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. The food is very nice and the residents are very friendly.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from H E (Friend of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend and I was so pleased to see that she is cared for very well. The home looks well, the staff were very friendly and approachable.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. I'm so glad to hear that your friend is well cared for and that you found our staff to be friendly and approachable.


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Review from Coral M (Granddaughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found everyone very caring. They looked after my grandmother very well. She was very happy.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Sylvia H (Wife of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The activities team are very kind, helpful, caring and always cheerful.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from D F (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been at Northlands for a couple of months now. We have had some issues, but they are being dealt with. At this time I have put any problems down to 'teething' problems.
I have not had any interaction with any management whilst Mum has been here. The nurses appear to be running everything.

Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Jim G (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to circumstances changing, Mum is now able to attend most activities and this has made a great change. She's become more personable and really enjoys being out and about.

Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. I'm so glad to hear that your mum is enjoying the activities and being out and about.


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Review from Harold S (Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a number of respite stays, I decided to stay full time. The room is excellent, the furniture is new, help in making the room like my home has been very good. The staff are very helpful.

Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. I'm so glad to hear that you decided to stay in our home and hope that you are settling in and enjoying the different activities.


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Review from Melvyn T (Son of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's needs are well catered for. She's happy in her room. The food she is given is good. Overall she is happy and content.

Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. It is so good to hear that your mum is happy and well cared for in our care.


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Review from L M (Granddaughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

To start with we were more than impressed with the standard of care at this care home. 99% of the staff were amazingly helpful, understanding and caring even taking the time to ensure grandad (who would sit with nan every day) was ok even though he wasn't officially in their care. Since my grandad's
passing in March we have unfortunately had to report many issues, nan being left for hours without being changed, even down to her lunch and dinner being forgotten (then the buzzer not being answered for well over half an hour) a lot of the old staff are still brilliant but the majority of standards have slipped.

Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Leslie M (Son of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always been a good experience.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Sandra R (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and meets all of my father's needs. They encourage him to take part in the activities. He's always well presented.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Paddy S (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Northlands House is a very friendly and caring home with a high standard of care by staff. Rooms are well-decorated and furnished. Although my mother doesn't "do" activities they always seem well attended, varied and enjoyable.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from D R (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is looked after very well. She needs physical care and this is provided as per her needs. She is happy in the home which she has been a resident for several years. The staff are friendly, caring and considerate even when they are very busy. The activities team work very hard to give the residents
variety and stimulation.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. It is so nice to hear that your mum is well cared for and that she is enjoying the activities.


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Review from Diane G (Niece of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt would like to be offered her drink more often, she has been in bed for over 18 months. She is not readily able to get it herself and often it is not in reach of her.
She's not keen on the food, particularly the mashed potatoes.
When having a wash and changing, some of the staff are quite rough.
Today
I have reported money missing from my Aunt's purse, £15+ and this is to be investigated.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. I have discussed your feedback with the home’s manager and this is now being looked into.


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Review from Carol S (Niece of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy at Northlands. Her carers are lovely, very caring and passionate about their work.
Nothing is too much trouble for the staff.
There is lots to do, always an activity going on in the home.
I worried about her when she first went to live there, but actually it is the best thing
we ever did for her because she has lots of company, is never lonely and she is safe and very well looked after.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Derek C (Friend of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is quite good as you would expect from a large organisation. Car parking is poor as with the lifts, but on the whole, the home is good.

Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Christine H (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the home for 20 months now. I was upset that he could no longer live at home, but the staff here have always been very friendly and caring towards him - they don't just provide the necessary care, but often chat and have a joke with him, which we both appreciate. There is a choice
of menu each day for set meals, and a tea trolley visits each room morning and afternoon, so there is plenty to eat. Staff are on the ball with Dad's medication and have referred him to the local doctor if there are any problems. There are also planned activities each afternoon, including games, quizzes and singers - I was pleasantly surprised just how good they are! The rooms are cleaned regularly and are attractively decorated. I would definitely recommend this home to others.

Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. So glad that your dad has settled and that you have peace of mind knowing that he is well cared for.


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Review from Nicholas C (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well-looked after and enjoyed the food and drink. Bingo was her favourite activity and cheese and wine too. Sometimes she moaned about being left on the toilet too long. Housekeeping looked after her very well and her clothes had a lovely fragrance.

Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. I'm so glad to hear that your mum was well looked after in our care and that she enjoyed the food and drink and her games of bingo.


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Northlands House Care Home is calculated as follows: ( (283 Excellents x 5) + (94 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 403 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

We provide nursing and residential care. Please contact us for latest vacancies.


Awards / Recognitions (7)

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Meet the Team (5)

Natasha

Natasha Randall

Job Title: Home Manager

Joined: 2022

I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.


I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.


I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.


I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.


We enjoy going on holiday abroad when we can – most recently been to Mexico.


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Cat Swanborough

Job Title: Receptionist/Activities Co-ordinator

Joined: 2022

I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.


Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.


I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.


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Inga Andersone

Job Title: Chef Manager

Joined: 2015

I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.


My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.


Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.


I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.


I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.


I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.


Bethany

Bethany Fiddler

Job Title: Activities Coordinator

Joined: 2015

I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.


I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.


Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.


My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.


I live very local to Northlands House, work is practically on my doorstep.


I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.


I love listening to music and singing (or trying to!) - I love a good pub quiz, too!


Eva

Eva Hill

Job Title: Head Housekeeper

Joined: 2012

My career with Bupa began in 2012 as a Laundry Assistant at Northlands House. I became the Head Housekeeper at the home in 2014.


I came to the UK in 2010 from Zimbabwe. I have a job history in the retail sector of which I had attained a Supermarket Manageress position. Being new and having no local work history proved difficult in getting a job so I volunteered at The Princess Ann Hospital in the Breast Imaging Dept doing clerical work. In my job searches, I came across Bupa Care Homes, and it was through a friend who said there was a Recruitment Open Day, of which I attended and have never regretted. I never imagined myself in the care industry, but I consider myself blessed to have come across a job so fulfilling that filled me with the satisfaction of knowing I had brought a smile to so many faces in one day.


Providing the best of services for all the residents in our care, assisting colleagues in every way possible and being proud of the company I work for, all rolled into one there is no other place I would rather be.


I live close to Northlands House. I have two children, one granddaughter and one great-granddaughter. I love going out on my days off to countryside places, the peace quiet and serenity of it all do me good.