South Haven Lodge

69/73 Portsmouth Road, Woolston, Southampton SO19 9BE
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9.7 43 Reviews
  • South Haven Lodge, Southampton
South Haven Lodge Care Home, located in the heart of Southampton, offers a warm and welcoming environment for its residents. This modern facility is dedicated to providing exceptional care tailored to individual needs, ensuring a comfortable and supportive living experience. The home specialises in both residential and dementia care, supported by a team of highly trained professionals who are committed to fostering a sense of community and well-being.

Residents of South Haven Lodge can enjoy a range of engaging activities designed to promote social interaction and mental stimulation. The home features beautifully landscaped gardens, perfect for leisurely strolls and outdoor relaxation. Nutritious and delicious meals are prepared daily by the home's talented chefs, catering to all dietary requirements and preferences.

Family and friends are always welcome at South Haven Lodge, with regular events and open days that encourage involvement and connection. The care team is dedicated to maintaining open communication with families, ensuring peace of mind and a collaborative approach to care.

Overall, South Haven Lodge Care Home is a place where residents can thrive, receiving the personalised care and attention they deserve in a comfortable, supportive, and homely setting.

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Care Provided by South Haven Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jan Porter (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for South Haven Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,500

  • Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
  • (these prices are only a guideline, please contact South Haven Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • South Haven Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.


  • Parking

  • Parking is available both on site & on street.


South Haven Lodge Reviews (43)

Total of 43, showing 1-20
9.7

South Haven Lodge has a Review Score of 9.7 (9.709) out of 10, based on 10 reviews in the last 2 years. Over all time South Haven Lodge has 43 reviews.

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Review from Sue P (Sister of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really apprehensive on arrival, I was greatly impressed with the whole appearance of the place. The cleanliness and hygiene were above my expectations. The staff were very friendly, approachable and very attentive with the residents that were in the day room. I came home not feeling guilty or
worried about her being in a care home.

Reply from Jan Porter, Manager at South Haven Lodge

Thank you for your very positive review of our home, it is lovely to hear such great comments, the staff work hard to enhance the lives of our residents and the home in general. Many thanks.


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Review from J G (Sister-in-law of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are welcoming and friendly. We are able to visit in the lounge with the dog, which brings pleasure. Our sister is treated with kindness and respect.
The managers are friendly and interested in the care of the residents.
Thank you.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for your review of our services; we are pleased that you are happy with the care, and we all love to see dogs when families come to visit; it makes the residents smile, and they are able to stroke them.


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Review from Sarah W (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of South Haven Lodge for almost four years. I have noticed so many positive changes recently within the home. Since the new manager took over, there have been many improvements. The staff seem happier, the communication is much better and the residents seem much better cared
for. The activities coordinator is lovely and does a fantastic job with the residents. I have no worries about my mum's care and the home keep me updated if there are any concerns about my mum's health.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for taking the time to complete our review. It is lovely to know that you are happy with the care your relative is receiving.


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Review from Karen N (Sister-in-law of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has dementia and went to South Haven Lodge a few months ago. She was very confused and anxious. We visited today, and she was so much happier and very chatty. The staff are very good with the residents and very caring. We are so happy with where she is.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for your positive review; it is always nice to know that relatives and friends are happy with the care that the staff are providing.


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Review from Matt M (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is currently in this care home and she is happier than before, she is treated well and is much more active. The staff are great and it feels like they really care, She has not been there very long, but so far I'm really happy.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for your review, this means a lot to the staff to know that they are appreciated by families.


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Review from E A (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff.
my friend is being well cared for and was more aware of my presence than last time. We were able to communicate and she seemed happier.

Reply from Jan Porter, Manager at South Haven Lodge

I would like to thank you for leaving such a nice review of our home, this helps staff moral and we are pleased we can help in some way to make peoples lives happier.


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Review from Margaret C (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a my friend on Sunday July 9th. All the staff are very caring and friendly. They do a wonderful job. A big thank you to them, especially seeing my friend so happy. All the staff are wonderful people. Thank you, thank you.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for leaving the home such a lovely review of our services, it is much appreciated.


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Review from Amanda F (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in this care home for a few months now and I am more than happy with the care she is receiving. The care workers and nurses are kind and friendly. The food is really nice. I would recommend this care home. The best thing is she is now eating and trying to walk again which is amazing
and it's all thanks to the care she is getting.

Reply from Jan Porter, Manager at South Haven Lodge

Thank you for your review it is good to hear that you are enjoying your visits and that your friend is happy with the care and the staff.


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Review from Christine E (Wife of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful, caring staff for residents and family.
Nothing too much trouble, very supportive.
I have no worries about leaving my husband in their care.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for taking the time to leave us such a nice review; it is very much appreciated.


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Review from Allison H (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so very grateful for the care and respect that is shown to my mum.
The food is quite simply lovely, and my mum enjoys it all. My father, brother, and I often join our mum for Sunday lunch.
The staff are so caring and easy to approach.
The only possible criticism would be patients'
rooms are a little drab.

Reply from Jan Porter, Manager at South Haven Lodge

Many thanks for leaving us such a lovely review; this means a lot to the staff.


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Review from Susan B (Daughter of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had excellent care in the home for the time she had in there, always been clean and tidy. Staff lovely. She had been in there for 9-years. New manager has been very good with Mum and very caring. Can't fault any of staff at all.

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Review from J S (Husband of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am most happy at the service my wife received from your organisation.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Thank you for your kind review; I have shared it with the team, and they are delighted!


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Review from H S (Friend of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit on behalf of the solicitors either because they have no relatives or none living nearby. We provide clothing/toiletries and treats and visit on a regular basis. The staff are friendly and our clients are well looked after. Their rooms are well maintained and clean. They enjoy the entertainment
at the home.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Thank you for taking the time to give feedback, it is always appreciated. The service you provide is invaluable to those residents with no relatives. Thank you!


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Review from Michele W (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South Haven is just that - a haven - the manager and his team work tirelessly to ensure my Mum gets the best from life. Despite the challenges I can tell she feels cared for, accepted as the unique individual that she is and above all that she feels loved. Exemplary professional care coupled with everyday
kindness, good humour and warmth make South Haven a very special place to be."

Reply from Phillip Smith, Managing Director at South Haven Lodge

Many thanks for your wonderful review; we are so glad Mum is settled and enjoying Southaven Lodge!


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Review from Kuldeep K (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South Haven Lodge has been extremely helpful in setting my mind to rest with regards to providing care for my mum during Covid. They are a very approachable team and have their mind on providing residents with the care they require. During this time, my family have been able to phone and Skype our mother
with the assistance of the dedicated staff at the care home, so that we are able to keep in contact. They provide an excellent service. I have not visited South Haven due to Covid. My review has been based on my experience on Skype and the phone calls with the staff and my mum.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Thank you for your positive review. We appreciate how hard it has been whilst we have restrictions on visiting. We hope to be open as soon as possible!


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Review from Jill S (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very friendly and the staff are very helpful. My mother, I know, is looked after well now once the staff got used to her, also my mother gets on with the staff. The security is very very good and when you are sat down in the lounge you can meet other residents and they look happy.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Many thanks for your review of South Haven Lodge. Feedback good or bad is always so helpful. Thank you again


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Review from Jackie J (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and welcome environment. The staff are very welcoming, friendly and helpful. Mum has settled in very well into the warm and welcoming environment. The staff remember the family first names. They always give us an update on how my mother has been. We can have tea/biscuits at any time, this is
not a facility just for residents. As a family, we are very happy with South Haven Lodge.

Reply from Phillip Smith, Managing Director at South Haven Lodge

Many thanks for your lovely review of South Haven Lodge. I am so glad that your Mother has settled well. Thank you again


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Review from J C (Daughter of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from the manager to maintenance staff treat their patients with kindness, courtesy and patience at all times.

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Review from N M (Granddaughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and professional, they take care and pride in their jobs. They are always friendly and have time for the residents and family. It's a very hard job but all the staff are full of smiles and have time for both residents and family.

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Review from David S (Brother of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider my brother to be very lucky to have been given a room in this nursing home. I am very impressed with all the staff I've met so far, and in particular, the leadership at this home.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for South Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for South Haven Lodge is calculated as follows: ( (80 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 110 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Haven Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Jan

Jan Porter

Job Title: Home Manager

Joined: 2023

Jan, Registered Manager, has been leading South Haven Lodge since March 2023, bringing with her two decades of experience in managing care homes. Her career has spanned various care settings, fuelled by a profound passion for elderly care. Jan's extensive background in management across different organisations has honed her skills in creating positive, safe, and joyful living environments for residents.


At South Haven Lodge, Jan's leadership is defined by her commitment to enhancing the lives of our residents. She focuses on ensuring their safety, happiness, and well-being, which is central to her role as General Manager.


Her dedication to improvement and excellence resonates throughout the entire home, influencing both the care provided and the overall atmosphere.


Jan is proud to lead a team that shares her commitment to the company's values and goals. Together, they strive to incorporate these principles into their daily work, creating a cohesive and supportive environment for residents, staff, and families alike.


As a true "people person," Jan values the relationships she builds with residents' families. She actively encourages their involvement in the home's activities, fostering a community spirit that enriches the lives of residents and their loved ones.


Outside of her professional life, Jan enjoys quality time with her large family. Whether it's going on family holidays or simply spending time together, these moments are cherished and filled with joy. Additionally, Jan's love for the theatre offers her a delightful escape, where she appreciates the magic of live performances.


At South Haven Lodge, Jan's leadership not only guides our home but also inspires a culture of care, compassion, and community. Her approachable nature and dedication to excellence make her an invaluable leader and a central figure in the warm, welcoming environment that defines our home.


Natalie

Natalie Davies

Job Title: Deputy Manager/Clinical Lead

Joined: 2023

H,
I am Natalie, I am a registered nurse and I have worked within the healthcare sector for 23 years. I really enjoy using the experiences that I have acquired over the years to care for the residents within their homes here at South Haven Lodge. I love working here and I have a great supportive team that helps me give the best care possible.


When I am not at work I enjoy spending time with family, going to the gym and meeting with my friends. I also have 4 cats and a dog that bring me lots of joy!!


Rebecca

Rebecca O'Neill

Job Title: Home Administrator

Joined: 1995

Hi,
My name is Rebecca O'Neill & my role at South Haven Lodge is Home Administrator. This involves supporting our residents, team members & visitors with all manner of things in the home.


I have worked at South Haven Lodge for 28 years & my first role was as a care assistant.


I love working here as it is a fun, busy & friendly environment & no two days are the same from processing payroll one minute to making a cup of tea for a resident the next.


In my spare time, I like to read & I love a good family saga. I also enjoy renovating doll houses when I get the time.


Frequently Asked Questions about South Haven Lodge

What types of Care is South Haven Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does South Haven Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does South Haven Lodge have?

There are 46 Single Rooms.

What are the Facilities & Services at South Haven Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is South Haven Lodge to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.