South Haven Lodge

69/73 Portsmouth Road, Woolston, Southampton SO19 9BE
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9.7 43 Reviews
  • South Haven Lodge, Southampton
South Haven Lodge Care Home, located in the heart of Southampton, offers a warm and welcoming environment for its residents. This modern facility is dedicated to providing exceptional care tailored to individual needs, ensuring a comfortable and supportive living experience. The home specialises in both residential and dementia care, supported by a team of highly trained professionals who are committed to fostering a sense of community and well-being.

Residents of South Haven Lodge can enjoy a range of engaging activities designed to promote social interaction and mental stimulation. The home features beautifully landscaped gardens, perfect for leisurely strolls and outdoor relaxation. Nutritious and delicious meals are prepared daily by the home's talented chefs, catering to all dietary requirements and preferences.

Family and friends are always welcome at South Haven Lodge, with regular events and open days that encourage involvement and connection. The care team is dedicated to maintaining open communication with families, ensuring peace of mind and a collaborative approach to care.

Overall, South Haven Lodge Care Home is a place where residents can thrive, receiving the personalised care and attention they deserve in a comfortable, supportive, and homely setting.

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Care Provided by South Haven Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jan Porter (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for South Haven Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,500

  • Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
  • (these prices are only a guideline, please contact South Haven Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • South Haven Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.


  • Parking

  • Parking is available both on site & on street.


South Haven Lodge Reviews (43)

Total of 43, showing 21-40
9.7

South Haven Lodge has a Review Score of 9.7 (9.709) out of 10, based on 10 reviews in the last 2 years. Over all time South Haven Lodge has 43 reviews.

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Review from Robert M (Friend of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a close friend and, once, long time neighbour to one gentleman currently resident at South Haven. He sadly suffers from Parkinson's.
However, since his admittance to this wonderful care home I have noticed his smile and a little wicked sense of humour return.
There was a time and I admit, I'd
struggle with foreboding to visit any care home. But this one. This one has dispelled any fears I had.
It seems obvious to me then that these, extremely, hard working staff are certainly doing a great job. Therein I struggle to imagine most people in life giving such dedication and commitment as do these warm and generous carer's show. We so depend on them for their ceaseless efforts when we can return to the comfort of our world behind the closed door.
The Home Manager, together with all the team at South Haven show such sterling determination in their labours. And through all this they will always greet you with such a warm and sincere smile. Well done to you all and thank you.

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Review from Maria H (Daughter-in-law of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners’ mother joined South Haven Lodge earlier this year after a long spell in hospital. Having had many falls, numerous infections and dementia, she has settled really well, with staff skilfully and diligently managing her needs. Management and staff have expertly put aids and care in place so
that her dignity and safety are respected and staff treat her with kindness and affection.
We are relieved that many of our worries have been lessoned so that we are confident that this is the right place for her to feel as happy as we can expect in the circumstances, thanks to Mawuli and the staff at South Haven Lodge.

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Review from K S (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to South Haven in June 2019. She settled in within 2 weeks. It's the happiest I saw Mum since her diagnosis of vascular dementia. On Thursday 22nd August Mum fell and broke her femur. She was taken into hospital where she sadly passed on 26/08/19. The staff at the home were exemplary. They
looked after Mum so well and made her last few months the best ever. Highly recommend, amazing manager, nurses, carers and staff. I would nev3r hesitate in recommending this wonderful home, and sadly Mum did not have long here, but best ever last few months.

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Review from Heather G (Daughter of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was there for 2 months, confused and anxious when she arrived, soon felt comfortable with plenty of staff keeping her company, she loved to talk and although Alzheimer's had taken her independence and her mobility, she was aware and still remembered us to the end. She knew she was in a safe
place and was ready to pass away knowing she was not alone. South Haven Lodge should change their name to 'SAFE HAVEN LODGE'

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Review from Carolyn R (Cousin of Resident) published on 28 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my cousin receives. She is treated with dignity. The staff that I am in contact with are very caring. The food is excellent.

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Review from Carole C (Sister of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 3 sisters in different homes, some I was not very pleased with. Since my sister has been in South Haven Lodge I can say everything is excellent. As I have said before, I feel that I can truthfully say how good this home is.

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Review from Mark W (Son of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in another care home for 3 years and was left in bed all day and very little interaction with staff or other residents.
Since moving her to South Haven Lodge, she now gets up most days talks to people and staff and is now much more like my mother used to be.
I cannot thank the staff
at South Haven Lodge enough they are brilliant.

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Review from Kurt B (Husband of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to have my lawful wedded wife in here and this gives me peace and I am thankful to your organisation.
The monthly price is painful every time but what doesn't kill me makes me stronger.
Thanks for everything in the future and the support from your manager.

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Review from Ann G (Sister of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in care at South Haven Lodge for approximately two years and he has not been happier or more content in care for many years.
They also quickly attended to any health problems or suspected problems.
They seemed to understand his dementia difficulties and his desire for brain stimulation,
physical and mental activities.
With living on the other side of the world it has been so good to have him looked after by kind, caring friendly and professional people.
Whenever I have been in contact I have always had helpful staff to speak to.
When my brother died suddenly this past week they have been like family, both to him and myself.
Thank you to you all.

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Review from Ella B (Granddaughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my grandma is looked after very well in this home, since moving she has had fewer infections resulting in fewer visits from the doctor. This has been helped by the staff ensuring she keeps her fluid intake up and is changed regularly. I love how much entertainment is held at the home.
Most of
the staff are very friendly and ensure they make the time to come and say hello to her and spend some time with her.
Unfortunately, sometimes she has been put in the wrong chair and when asked she has been moved back into the correct chair meaning she has been in the stand aid and manoeuvred more than needed. This may have been a miscommunication issue between staff or not being aware of her care plan. This was addressed at the time and seems to have been resolved. A few times the staff are tired from working lots of hours and are rushed off their feet. If the shift rotation was altered, less staff would be tired or call in sick. A couple of very good members of staff have left due to this issue.

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Review from Annie (Daughter of Resident) published on 24 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I consIder my Father to be residing in a caring environment which caters to his challenging needs. He is looked after by an extremely good team who work to make sure that he is safe, comfortable and respected at all times.

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Review from Colin F (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very quickly. She is much calmer and relaxed. Eating better and being kept occupied.

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Review from Michael S (Nephew of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at South Haven Lodge are extremely friendly and helpful. This is a good, safe environment for my Uncle to convalesce in. His room is regularly cleaned and I would recommend this home to others. The food quality is good and the staff regularly contact me if need be. the communal areas are very
clean and tidy and there are regular activities organised for the residents.

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Review from Maria H (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager of the home and his seniors are brilliant and understand that all residents are different and so are their needs. They having been very supportive of not only my dad but also us as a family. The home allows residents to make their own choices where they can. We have regular reviews and adjust
plans where needed and listen to what we want from a care package. Great staff team and they all care about the residents.

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Review from Diane B (Wife of Resident) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been resident at Southaven for over 11 months. Since his arrival, the home has gone from strength to strength allowing for my husband to have his dignity and independence. He was in another home that could "cope" with him so when he first arrived, the manager and his team enabled my husband
to be more independent and receive excellent care from a dedicated team. When issues arise the manager and his team are quick to rectify and ensure they all learn from this.

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Review from Andrew S (Son of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received very good care at South Haven Lodge and the staff all seem to be caring and patient with her.
The facilities are good and the food is ideally suited to Mum. The accommodation is good and Mum's room is kept clean and tidy.
The management are always available to give information
on Mum's health and keep me informed on any issues regarding her well-being.

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Review from Terry W (Husband of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was sectioned into Western Community Hospital for six months where she received first class care. It was decided to transfer her to South Haven Lodge to be looked after. I am so pleased that she came here as she has become calm and more reserved due I am sure to the care she is receiving. My
children and I are so glad that a space was found.

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Review from Sheila H (Sister of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about care and dedication of my sister. She has severe learning difficulties (since birth) and has been in care since 1955 and now finds herself needing nursing care after a long stay in hospital following an operation for kidney removal and abscess. South Haven Lodge is
excellent in every way and on behalf of my sister I am pleased to acknowledge them.

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Review from L B (Relative of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean. Always caring for my very ill cousin.

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Review from MR (Sister of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, I am always greeted with a warm, welcome offer of refreshments if required. Very pleasant surroundings which are bright and clean. Staff and carers are always ready to help and they are also very caring and friendly. I consider my brother is in safe hands and he seems contented.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for South Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for South Haven Lodge is calculated as follows: ( (80 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 110 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Haven Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Maria

Maria Wedd

Job Title: General Manager

Joined: 2024

Maria Wedd joined Aurem Care as the Home Manager in 2024, bringing with her a wealth of experience and a deep passion for elderly care. Her career in care began as an apprentice when she was just 17 years old. By the age of 21, Maria had already become a Registered Manager in community care, showcasing her early dedication and capability in the field.


Six years ago, Maria transitioned into residential and nursing home management, where she discovered a true passion for the work. Her varied experience has equipped her to support individuals with a wide range of ailments and conditions, making her well-prepared to handle any situation that arises. Maria holds a Level 5 Management and Leadership qualification and a law degree, further enhancing her ability to lead and manage effectively.


Maria loves working with the elderly, finding joy in hearing their stories and supporting them to maintain as much independence as possible in their later stages of life. She is dedicated to supporting not only the residents but also their loved ones, navigating difficult times with compassion and teamwork.


Outside of her professional life, Maria enjoys spending time with her five-year-old son, who keeps her on her toes. She loves being outdoors and helping others, reflecting her caring nature in all aspects of her life. Maria is also an avid cocktail fan, enjoying the creativity and relaxation that comes with mixing and tasting new concoctions.


At South Haven Lodge, Maria's goal is to foster a supportive and caring environment where residents feel valued and empowered. Her leadership and dedication to high standards of care are in perfect alignment with the values of Aurem Care, making her a vital addition to the Buxton Lodge community.


Rebecca

Rebecca O'Neill

Job Title: Home Administrator

Joined: 1995

Hi,
My name is Rebecca O'Neill & my role at South Haven Lodge is Home Administrator. This involves supporting our residents, team members & visitors with all manner of things in the home.


I have worked at South Haven Lodge for 28 years & my first role was as a care assistant.


I love working here as it is a fun, busy & friendly environment & no two days are the same from processing payroll one minute to making a cup of tea for a resident the next.


In my spare time, I like to read & I love a good family saga. I also enjoy renovating doll houses when I get the time.