Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
South Haven Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
Parking is available both on site & on street.
South Haven Lodge has a Review Score of 9.7 (9.709) out of 10, based on 10 reviews in the last 2 years. Over all time South Haven Lodge has 43 reviews.
Review from Chris S (Daughter-in-law of Resident) published on 17 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L E R (Goddaughter of Resident) published on 7 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Son of Resident) published on 4 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.709) out of 10 for South Haven Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.709 for South Haven Lodge is calculated as follows: ( (80 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 110 Ratings = 4.709
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for South Haven Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Aug 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Maria Wedd joined Aurem Care as the Home Manager in 2024, bringing with her a wealth of experience and a deep passion for elderly care. Her career in care began as an apprentice when she was just 17 years old. By the age of 21, Maria had already become a Registered Manager in community care, showcasing her early dedication and capability in the field.
Six years ago, Maria transitioned into residential and nursing home management, where she discovered a true passion for the work. Her varied experience has equipped her to support individuals with a wide range of ailments and conditions, making her well-prepared to handle any situation that arises. Maria holds a Level 5 Management and Leadership qualification and a law degree, further enhancing her ability to lead and manage effectively.
Maria loves working with the elderly, finding joy in hearing their stories and supporting them to maintain as much independence as possible in their later stages of life. She is dedicated to supporting not only the residents but also their loved ones, navigating difficult times with compassion and teamwork.
Outside of her professional life, Maria enjoys spending time with her five-year-old son, who keeps her on her toes. She loves being outdoors and helping others, reflecting her caring nature in all aspects of her life. Maria is also an avid cocktail fan, enjoying the creativity and relaxation that comes with mixing and tasting new concoctions.
At South Haven Lodge, Maria's goal is to foster a supportive and caring environment where residents feel valued and empowered. Her leadership and dedication to high standards of care are in perfect alignment with the values of Aurem Care, making her a vital addition to the Buxton Lodge community.
Job Title: Home Administrator
Joined: 1995
Hi,
My name is Rebecca O'Neill & my role at South Haven Lodge is Home Administrator. This involves supporting our residents, team members & visitors with all manner of things in the home.
I have worked at South Haven Lodge for 28 years & my first role was as a care assistant.
I love working here as it is a fun, busy & friendly environment & no two days are the same from processing payroll one minute to making a cup of tea for a resident the next.
In my spare time, I like to read & I love a good family saga. I also enjoy renovating doll houses when I get the time.
