What types of Care is Southampton Manor Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southampton Manor Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Southampton Manor Care Home - Avery Collection have?

There are 38 Single Rooms and 33 Couples/Companion Rooms.

What are the Facilities & Services at Southampton Manor Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southampton Manor Care Home - Avery Collection to the centre of Southampton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Southampton Manor Care Home - Avery Collection, 111 Burgess Road, Bassett, Southampton, Hampshire SO16 7AG

Review from L B (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience

Dad moved into SM in March 23. He has a lovely garden room. Since his arrival, he has always been treated with dignity, respect and kindness. The staff are so supportive and welcoming when we visit. We three daughters feel totally that we are part of the team supporting Dad's needs. We have nothing

but praise for the entire set-up, the team and the facilities. Dad is so lucky to be at Southampton Manor. We could not be happier that Dad calls SM his home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for kind words, this is a real testament to the hard work our team strive to provide on a daily basis, Our goal is always to make our residents feel at home and to hear that dad felt this way is so touching. Thank you from all of the team here at Southampton Manor.

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Review from Gareth J (Husband of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience

My wife was discharged from hospital to Southampton Manor, with Alzheimer's disease and terminal cancer. She was not expected to live longer than a few weeks. From the moment of her arrival she was treated with great professionalism and loving care. Her problems made her, at times, a difficult resident,

but the staff showed great consideration and patience in looking after her. I spent a lot of time visiting her, and the staff always showed me very great kindness when I was there. After five weeks she died peacefully, with friends and family around her. I am very grateful to Southampton Manor for making her final weeks as comfortable as possible, given the pain and confusion she was experiencing.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for sharing your experience of Southampton Manor Care Home, It was a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team here at the community.

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Review from Heather E (Sister of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience

We chose Southampton Manor for my sister as it felt like a five star hotel with all the facilities provided and the meal options together with the self service Bistro for visitors to use when they visit their relatives.
The staff are genuinely caring and do a fantastic job. They ensure the residents

are looked after and are all called by their names. Every member of staff has a smile on their face and are welcoming. Telephone reception is always friendly and helpful as is the client liaison officer - all the staff are amazing.
We feel we have provided the best care facility we can for my sister. Thank you.

Reply from Karen Searle, General Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your review of our community. We aim to create a relaxed, friendly and welcoming environment for residents and their families by our whole home approach. It is a privilege to care for your loved one and we appreciate being able to share your lovely comments with the staff team.

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Review from S C (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience

My mum has only been at Southampton Manor Care Home for 2 months but has settled in so quickly. This is mainly due to the wonderful staff who have welcomed Mum with open arms and looked after her so well. Mum loves all the entertainment, especially the dancing and she said the food is fabulous.
This

is a very well run home and I got a good impression when I first visited for the initial morning in chat with the friendly manager who was so efficient and enabled such a smooth more. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words. This means a great deal to all of the staff here at Southampton Manor Care Home and will help our team continue to strive for excellence in everything that we do. We are so pleased that mum has settled so quickly and has made Southampton Manor her Home. Once again thank you so much for your kind words.

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Review from Stella B (Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience

I consider the management to be first-class. The majority of the staff are helpful and very kind and I was grateful for their help.

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Review from Dorothy L (Respite Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience

After visiting other residential homes, my visit before respite at Southampton Manor Care Home was 100% better. After staying here for three weeks my initial thoughts were confirmed. The staff are incredible, so happy, friendly and helpful. The choice of meals was wonderful and delicious. If I didn't

want what was on the menu I could ask for something else. The only downside was the wait for the food which I believe was because there was only one chef. I thoroughly enjoyed the activities and the organisers were great. The nurses and carers were only too happy to help. The management was so approachable and helpful. I will be recommending Southampton Manor Care Home to all my friends and family.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

From all of the team here at Southampton Manor Care Home, we are so glad that you enjoyed your time here and your kind words are greatly appreciated, your experience is a testament to the hard work our teams continuously strive to provide. Your feedback will help us to continue to improve the services we provide. we hope to see you again in the near future and thank you for choosing Southampton Manor Care Home.

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Review from Alison M (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience

My mother has always received the best care.

Reply from Karen Searle, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your kind words. The team here at Southampton Manor are continuously striving to provide outstanding care for our residents. Your feedback is greatly appreciated.

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Review from Chris W (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience

A first-class residential care home! You get top-class personal service for your relative in the home. The staff are welcoming, very social and well trained. The facilities are truly outstanding. Cannot find a fault, how lucky we were to find this for Mum.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. We are thrilled with your positive feedback. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from S J (Friend of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience

I have been visiting my friend for nearly a year now and come most days of the week. Within this time I have come to know the place, staff etc very well indeed. Having visited friends in other care homes I can honestly say that Southampton Manor beats them all hands down in every aspect of care etc.

The place is kept clean and tidy, there is always someone willing to help; even if not their job. Everyone is so friendly. The food and choices are great; I should know, I've eaten there. All staff are great, but there are some exceptional members of staff from cleaners to carers to maintenance to kitchen staff and the front of house reception team. Having spoken to various management and staff I have found them to always be very friendly and approachable. They have a great maintenance team who keep on top of repairs. They are also very happy to help get a resident's room the way they want it. I wouldn't hesitate to recommend this home to friends and loved ones.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families and lives.

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Review from M B (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience

Mum stayed at Southampton Manor for a 2-week vacation/respite. She loved the place! Meeting new people, joining in activities and being looked after by your super team. She went home happy with her batteries recharged. Thank you.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

The team here at Southampton Manor Care Home would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We hope to see mum again in the future.

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Review from C W (Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience

You cannot really fault Southampton Manor. The surroundings and decor and services are great. The food that is on offer is first class. I would highly recommend Southampton Manor. The staff are very nice, nothing is too much trouble. I don't think there is anything to dislike about the place.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

We are thrilled to receive such wonderful feedback; we have shared this with our team. We believe we have a fantastic team here at Southampton Manor Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southampton Manor, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to seeing you in the future.

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Review from P B (Niece of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience

My view regarding Southampton Manor care home is faultless.
My aunt and uncle are residents and have been since August 2023.
All staff have been outstanding and have supported them with the greatest of care and dignity.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Southampton Manor Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Southampton Manor, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review from Rob S (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience

Visited Mum at the care home to celebrate the event of her 93rd birthday. I arranged a Sunday lunch visit for a party of 5, had a great 3-course meal and a glass of wine - food was excellent, service was exceptional. The manager in particular was inspiring but the team around her were efficient and

helpful. A great way to share time with a loved one in splendid surroundings. Roll on my birthday! Thank you to all who made this possible.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your dining experience here at Southampton Manor Care Home. From all of the Culinary team and wider team, we would like to express our sincere gratitude for your kind words and we look forward to your next visit.

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Review from Marilyn M (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience

The care at the care home was very caring and professional. The staff was very attentive to the patients whom they treated as part of their family. The home had a very pleasant and roomy decor which was very modern and always very clean.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for taking the time to share your experience with us. We are thrilled that you had a positive experience. It is our pleasure to care for all of our residents and your kind words mean a great deal to all of the team here at Southampton Manor Care Home.

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Review from Joanna L (Granddaughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience

Based on our experience, we do not recommend this home. We encountered several issues, and over time, the family lost trust in the home, resorting to visiting almost daily.
We submitted a formal complaint to Avery, which was also forwarded to the CQC. The complaint was investigated by Avery, resulting,

for the most part, in the usual ‘lessons learnt’ etc.
We did escalate one issue to the Ombudsman, primarily around what we believe to be the lack of dignity and respect following death. While the Ombudsman identified faults, it chose not to investigate as Avery has accepted fault in several areas. However, it did note that Avery's failures in these areas may be breaches of the fundamental standards.
We find it appalling that these issues occurred in the first place and it has caused extreme upset to the family, without any proper formal apology from Avery Southampton GM.
I have also noted Avery staff members/General Managers posting 5* reviews for this home on another platform.

Reply from James Tabbasam, Regional Director at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review. Our response follows those that have been published each time you have reposted this review. We apologise that you still remain dissatisfied. We have fully investigated your complaint as per our complaints policy. You will also be aware that following your complaint to CQC and the Ombudsman, they have responded that they are satisfied with how your complaint has been handled and conducted a thorough investigation. Please do contact the home directly should you wish to discuss this complaint in greater detail. Once again, we express our condolences for the loss of your family member.

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Review from Victoria K (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience

Southampton Manor is the best care home I've been to, and I've seen quite a few! The attention to their residents is second to none. The staff are wonderful - kind, caring, fun. They talked to my mum like she was one of them, there was no condescension. Her room was painted for her before she moved

in and was immaculate. To have kitchen facilities is something I hadn't seen before. The bistro is a lovely place to get out of Mum's room. The garden is very well maintained and lovely to push Mum outside. It felt like the most wonderful place and we were looking forward to visiting Mum for many years. Unfortunately, she died suddenly after a couple of months. My sister and I were so touched by the care with which we were treated, the genuine sadness felt by the staff - my mum was quite a character! We were so glad the lovely nurse was with Mum as she passed away. I cannot speak more highly of Southampton Manor and its lovely people.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to write your review and share your experience of Southampton Manor Care Home. Your feedback is extremely important and such positive comments will be greatly appreciated by the team here. It was our pleasure caring for your Mum here. Thank you again from all the team here at Southampton Manor Care Home for your kind words.

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Review from M B (Wife of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

My husband was a resident in the dementia unit from September 2023 until early February 2024. The staff helped him to settle and any challenging situation was well-managed. He was cared for safely with understanding, kindness, and compassion. The nursing care could not be faulted, indeed it was exemplary,

professional, and appropriate. We were always treated with courtesy and thoughtfulness. As he reached the end-of-life stage, I was able to stay with him the whole time and all the staff ensured we were both as comfortable as possible, which was not only of great comfort to me but also a privilege. The concierges, cleaners, kitchen and laundry staff and maintenance personnel showed the same responsible, caring and friendly attitude and I could not have wished for a better experience in the circumstances.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor Care Home. It is always so nice to hear words like caring, kindness and compassion used to describe our staff. As a community, we take great pride in delivering high-quality care and outstanding facilities to our residents. Your feedback and recognition of this is invaluable to our team; thank you from all of the staff here at Southampton Manor Care Home.

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Review from L S (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

This has been a super experience from my initial enquiry though to Mum's departure. Everyone has been professional, friendly and caring. We especially appreciated that they took time to engage with Mum. She has very much enjoyed her stay. We will at some point be looking at long-term care and this home

has given us some confidence in making the decision.

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Review from Sophie R (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother moved here in September due to memory difficulties making living independently impossible. I've been very happy with the very caring attitude of staff, who have all helped her settle well. The surroundings are bright and attractive, with lots of changing decorations and a rang of stimulating

activities which she is joining in with more and more now that she is becoming more confident. There is a very pleasant atmosphere whenever I turn up to visit. A real community.

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Review from K M (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been at this home (Sunrise, Signature and Avery). During that time the care has been excellent. Lovely environment and all staff are extremely caring and go the extra mile. My only complaint is lots of Mum's clothes have gone missing despite being labelled. Very expensive but I guess you get

what you pay for and Mum deserves it.

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