Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 130 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

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Care Provided by Southampton Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Searle (General Manager)
  • Admission Criteria
    • Admission Subject to the completion of assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (33)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Southampton Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds


Southampton Manor Care Home - Avery Collection Reviews (130)

Total of 130, showing 21-40
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.768) out of 10, based on 24 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 130 reviews.

Overall Experience

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  • 25
  • 4
  • 0
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Date Published

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Review from K M (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at this home (Sunrise, Signature and Avery). During that time the care has been excellent. Lovely environment and all staff are extremely caring and go the extra mile. My only complaint is lots of Mum's clothes have gone missing despite being labelled. Very expensive but I guess you get
what you pay for and Mum deserves it.

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Review from Philippa R (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at many care homes in the area, I can honestly say that none came close to Southampton Manor. There is a warm and caring energy about the place from the minute you walk in and are welcomed by the concierge team. The rest of the team are brilliant too. Always treating the residents with
dignity. The transition for my mum's move was made effortlessly with the help of the new residents' liaison manager and the maintenance team. I would highly recommend this home.

Reply from Grant Gibson, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Southampton Manor. We are thrilled with your positive experience and glad your mum has settled in so well to our home. As a community, we take great pride in delivering high-quality care and outstanding facilities to our residents. Your feedback and recognition of this is invaluable to our team; thank you.


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Review from Elaine M (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved permanently into this care home in July 2023 and we've been really impressed with the atmosphere and help that we've received, especially from the client liaison manager, the deputy manager and the maintenance manager. It takes anyone time to settle when they've moved out of their own home,
but the staff have worked with Mum to ensure she has what she needs. At times they seem to be a bit short staffed, but I know that this issue is being worked on by the management. I've had experience of various care homes over the past few years and this is the best so far, with very welcoming staff.

Reply from Kim Harding, Manager at Southampton Manor Care Home - Avery Collection

Thank you for your positive feedback regarding your mum's experiences since moving into Southampton Manor. We value your feedback and will use this to enable us to ensure continuous improvement in the services provided to all our residents living in the home. Thank you for taking the time to complete the review.


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Review from Jennie F (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Signature at Bassett after a bed experience in his last care home, and we can't praise it enough. The physical environment couldn't be better, Dad is in a studio suite, and it's lovely to be able to have a separate sitting room with your own furniture; he's proud to be able to invite
visitors. But the most important thing is the staff, without exception, in Dad's words, "they are marvellous", so kind, genuinely caring, extremely well lead, professional and gently encouraging to residents to meet their best potential. Fantastic!

Reply from Santa Bukovska, Reviews Team at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Bassett. We are thrilled with your positive experience and glad your father has settled in so well to Signature at Bassett. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from Iris M (Respite Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in respite care at Signature at Bassett Care Home for the past three weeks, during this time I have found that everyone works hard to make it the success it is. The accommodation is first-class, the food is really good and well presented and the whole place is very comfortable and spotless.
I have enjoyed my time spent here and hope one day to come back again, it's a wonderful, happy place.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words; your lovely feedback will be shared with our team members. We believe we have a fantastic team here at Signature, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. It has been a great pleasure to have you stay at Bassett, and we look forward to welcoming you here again.


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Review from Peter M (Respite Resident) assisted by family/friend published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a month in hospital it was suggested that I should have some respite care after a bout of pneumonia. After some research by my daughter, we agreed on Signature at Bassett Care Home for three weeks. I couldn't have had anything better. The food is good, the accommodation excellent and the
staff, every one of them, ready to help in any way they can. Everywhere was spotless and well-kept. What more could I want?

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you enjoyed your stay with us, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Signature at Bassett. We look forward to welcoming you here again.


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Review from Dianne T (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here in October. It took her a while to settle in, but now she loves it. The staff are all so lovely and caring, and nothing is too much trouble. It has given us all peace of mind.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to welcoming you again.


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Review from M H (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very well looked after here. I would not wish to go back to my own home to look after myself. All food menus are done for us and all out laundry. We have an excellent hairdresser, and my apartment is cleaned etc very well.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and facilities we provide here at Signature at Bassett.


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Review from I B (Friend of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Here at Signature at Bassett, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your feedback; it will be shared with the team. We look forward to welcoming you again.


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Review from Linda H (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home which is quite frankly like a five-star hotel. They made my mum and her partner so welcome, and we enjoyed a wonderful Halloween event with them. The staff are amazing, and the quality of experience is first-class. Although Mum's stay was unfortunately cut short, we cannot recommend
Signature highly enough. Thank you to all the amazing staff.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from Tracey B (Granddaughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Signature as a care home is absolutely wonderful - couldn't ask for better for my nan, and the staff are so welcoming and friendly, which makes so much difference for her. My nan was unsure about going into a care home at first, but now, on every visit, she always says how lovely it is here
and how friendly everyone is to her.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

We are thrilled to receive such wonderful feedback; we have shared this with our team.
We believe we have a fantastic team here at Signature at Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home. We look forward to seeing you during your visits.


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Review from Norman B (Friend of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly home!

Reply from Signature at Bassett, Customer Team at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience with Signature at Barnet and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and family members.


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Review from Peter M (Relative of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely facilities.
Very caring staff.

Reply from Signature at Bassett, Customer Team at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Bassett, and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Julia S (Niece of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister find the care and support offered at Signature to be very good, and it's a huge comfort to us to know that she is so well looked after. We also find the range of activities very good; there is often something for her to get involved in if she wished (like flower arranging). We also
appreciate that she goes to sit outside when this is possible. She seems very content here - thank you.

Reply from Signature at Bassett, Customer Team at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Bassett and thankful for your kind comments. We are thrilled to hear that our activities are a stand-out factor for you and your sister. As a team, we work together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience.


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Review from K W (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second period of two weeks of respite care in this place, although the first period it was a different name, but the staff are the same. I do not need care, but for peace of mind, high-quality care is there if needed. I observe this quality, every day, given to those in need - very impressive!
My family are very pleased I have decided to come back as I live on my own. My wife, having passed away eight and a half years ago after 64 years of a loving relationship.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. It was pleasure to have you stay here. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.


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Review from Sally T (Sister-in-law of Resident) published on 19 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my brother-in-law fortnightly/three weekly since September 2021.
During the Covid period, the care home had so much to deal with.
All staff are very helpful as and when necessary.
As you enter, it is all open plan, bright and cheerful and areas for residents to sit comfortably
together with a large TV screen or privately and a dining area. There is also a lovely garden and a comfortable balcony.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Signature, we believe this creates a relaxed and friendly environment for our residents and their families to call home.


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Review from Lynne V (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment is superb, very clean, spacious, public areas and dining. Rooms are very well designed to suit all needs. Staff extremely friendly and efficient, and the food provided is excellent. Activities are also very good/ Recommend this establishment - it is safe and well designed, with the
added advantage of a beautiful garden with a gazebo and walkway.

Reply from Santa Bukovska, Client Liaison Manager at Southampton Manor Care Home - Avery Collection

Lynne, thank you for your recent review of Signature at Bassett.
Sincere thanks for your very kind comments.


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Review from Olive M (Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the two months, I have been at Signature, I have always been met with kindness and care from everyone. For the first few days, I was so impressed by the way the carers looked after the older people and those who needed more attention at the mealtimes. They all spoke so kindly, really lovingly to
them; it was/is so lovely to see. The rooms are kept very clean, also the bathroom. The activities are varied and well-thought-out, so enjoyable. I would recommend Signature to anyone seeking a home and am full of admiration for all the staff, especially the seniors who train them and are responsible for the atmosphere.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We are thrilled that you are enjoying your stay, and I will certainly pass on your kind words to our team. We are incredibly proud of the fantastic care and activities we provide here at Signature at Bassett.


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Review from Michael T (Brother of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the service provided for my sister, who seems very happy. She likes the staff who are very kind and efficient. The food quality is excellent. My main criticism is the very high costs which soon will become unattainable.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Many thanks for your review. We are delighted that you feel your sister is very happy here and that staff are supportive. We take great pride in delivering exceptional care and providing high-quality facilities to our residents. With regards to your concerns around fees, please do contact me, and we can discuss how we can help.


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Review from C B (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, comfortable room and welcoming public areas - more like a nice hotel than a care home. Everyone is friendly and welcoming - eager to please. Mum has slightly more care needs - having "low-vision" (WMDE a series of strokes) so needs help with certain things. Most staff are great - but the buzzers
(to summon help) are sometimes unanswered for a while. They seem to be short-staffed some days. Those who are working have to rush around to cover everyone they are looking after. They have been careful with visiting - which has been appreciated in lockdown. A lovely place and caring staff.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review our home. We’re so pleased that your Mum feels comfortable and cared for by our team. We appreciate your feedback regarding staffing levels on some days. We take these comments on board and continue to work to ensure that our residents are cared for to the highest standard.


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (249 Excellents x 5) + (18 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 284 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.


Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.


Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.


Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.