Review from S H (Daughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience

My mum is very happy and settled here. The carers are wonderful. When I had to self isolate this year, I could have complete confidence that Mum would be looked after well. The staff provide a high level of emotional support for residents in addition to caring for their physical well-being. I could

not ask for more caring or dedicated staff.

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Review from Elsie G (Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience

I have been very happy here with every respect, staff have been attentive and I have no complaints.

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Review from Pauline H (Wife of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience

The admission from the hospital went smoothly due to the excellent manager at Sunrise and organising the change-over, which was a great help to me (wife) as I am elderly myself. She was very helpful, very friendly, and I cannot praise her enough. The chef and staff were good, as we had Sunday lunch

here with the rest of our family, which they enjoyed immensely.

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Review from Heather P (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience

I am extremely happy that my mother is a resident at Sunrise of Bassett.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Bassett. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Gloria R (Niece of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

The family and myself are very happy for the care my aunt has received. Many thanks to all the staff.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Melvyn H (Son of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

Lived here for 21-months.
Friendly staff and nice surroundings.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We thank you for your kind words and appreciate your feedback.

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Review from Janet D (Friend of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience

When I walk through the entrance of Sunrise of Bassett, it feels as if I have just boarded a cruise ship. Even more so, when a talented musician is playing the grand piano as residents enjoy a coffee in the Bistro or are happily occupied with one of the many table-top activities.
There are strict

health and safety procedures, which are extremely reassuring, and these are excellently complemented by a high level of commitment to keeping everyone's wellbeing nurtured. Apart from me being able to visit often and at my convenience, I have also joined my friend at her birthday celebration, which was organised by the management and carers, and enjoyed a delicious three-course meal served in the restaurant's delightful facility for guests.
The friendly staff always either acknowledge or welcome me with a warm greeting, which makes me, as an outsider, feel as if I am a member of a very large family.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents and their loved ones to call home.

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Review from G P (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience

Very good service, and had a lovely time with Mum/Nanny!

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Bassett and thankful for your kind comments.

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Review from T C (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

Dad really enjoyed his time at Sunrise. He enjoyed much of the food, trying several different dishes he's not had before, he put weight on! He didn't mix as much as our family would have hoped or expected, but that was his decision. The staff were over and above what we had hoped for, caring for him

in every way and also helping us as a family to see him, visit him and be in touch with him.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Bassett, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Linda G (Friend of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

I have been visiting my friend who is a resident at Sunrise of Bassett for many years and thought I would like to say how very impressed I have been with how Sunrise has managed the home during this very difficult time. They have gone the extra mile in making sure that the residents are well cared for

and shown extreme sensitivity to them and their relatives and friends as they cope with these unprecedented times. We are kept up to date with all that is happening through emails and zoom meetings at which relatives and friends are invited to join in. Nothing is too much trouble for the staff who are so thoughtful and caring. The home is immaculately clean and their attention to detail in this respect is second to none. The kitchen staff produce delicious healthy meals and are willing to provide an alternative if the two choices on the menu are not to the resident’s taste. I cannot recommend Sunrise too highly. If you are thinking of a home from home for your loved one look no further.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Review from J P (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident in Sunrise of Bassett for a number of years and is very comfortable and content. I am impressed with the competent management team currently in place and feel they are making a real difference to the quality of care which the residents receive. There is much better communication

with relatives than in the past. All the staff are very kind and always treat mum with respect and good humour. When we are able to visit, the open bistro area gives the feeling of a hotel rather than a care home and is an attractive area in which to spend time.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Sheena W (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

Sunrise has worked incredibly hard to keep the residents safe, and Mum has been very well and happy. Anything needed to discuss have been dealt with promptly by the manager. We're very glad Mum has been safe and been so well looked after this year.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

The team here at Sunrise of Bassett would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from J B (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

The living space and staff are lovely. Food is delicious. Pre-Covid, they were able to go out and enjoy visiting places and have entertainers in, which was lovely. So pleased we can now visit inside, but behind a glass panel, keeping everyone safe.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Bassett we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from J D (Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

Sunrise is a lovely home to live in.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Carole R (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

I know my mum is so well cared for. All of the staff are brilliant, very welcoming despite having to deal with so many difficult problems this year.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Paul S (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

My father has received the highest level of care during this very difficult period of Covid restrictions. All the staff are very caring and provide a wonderful, supporting environment.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

We believe our carers at Sunrise of Bassett go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from David H (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

Mum has been a Sunrise of Bassett resident for two years. Even though Mum is a dementia sufferer and not normally forthcoming in sharing her feelings, she does regularly comment that she is being well looked after by the lovely staff, in a nice place. I can only but agree.
Residents appear at ease

and engaged in their surroundings. For those who want it, there is a good range of activities.
Two years on, I am pleased we chose Sunrise.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Here at Sunrise of Bassett we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from K D (Daughter of Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience

Since lockdown, especially from May 2020 onwards, the standard of care has improved noticeably. The atmosphere and the moods of the residents are much better. The individual care my mother receives is very good, and the staff make her very happy. Overall, the input from the home management and staff;

we are very happy with, thank you.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

The team here at Sunrise of Bassett would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Pat W (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

We did a lot of research before deciding Sunrise of Bassett was to be Mum's new home. She has been a resident in assisted living now for 2 years and is very happy and well cared for.
Staff are all so kind and caring and respect her individual preferences and needs.
The rooms are bright, spacious

and newly decorated, some opening onto the garden area which is delightful. Nursing care is excellent with good communication to the family. The food is well cooked, beautifully presented and varied. Residents have daily afternoon tea served.
Many meaningful activities are organised which provide companionship and enjoyment for Mum. It provides a real community spirit which is a comfort knowing she can choose to relax or participate.
The team under a new manager have kept all the residents safe from Covid with very strict hygiene measures. The care home is immaculate.
We would definitely recommend.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Our activities team here at Sunrise of Bassett have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Pauline D (Daughter-in-law of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

Sunrise is a first-class care home that goes above and beyond to make the residents feel safe and at home. The management and staff are excellent and the care provided cannot be faulted. We looked at many care homes before choosing Sunrise and it certainly was the best choice - no regrets at all. We

have total confidence that Mum is in safe hands. Thank you, everyone, at Sunrise - you all do a brilliant job.

Reply from Kim Harding, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Bassett and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Southampton Manor Care Home - Avery Collection

Care Provided by Southampton Manor Care Home - Avery Collection

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Funding & Fees Guide for Southampton Manor Care Home - Avery Collection

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