Southampton Manor Care Home - Avery Collection

111 Burgess Road, Bassett, Southampton SO16 7AG
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9.8 130 Reviews
  • Southampton Manor Care Home - Avery Collection, Southampton
Southampton Manor is located in a tranquil setting, 100 meters away from Southampton Common, with excellent transport links to London and surrounding areas, Southampton Manor Care Home features a range of impressive facilities.

Offering a homely setting, Southampton Manor boasts the option of studios or 1-bed apartments, complete with kitchenettes and en suite facilities. There are are also companion suites which are ideal for couples who wish to stay together. Residents benefit from luxury living at Southampton Manor, with amenities such as a hair and beauty salon for pampering, Bistro areas and sociable lounge areas.

The dedicated team is friendly, compassionate, and committed to assisting residents in leading fulfilling lives. Following Avery's care philosophy, they tailor care plans to meet specific needs, whether residents require residential care, intensive nursing care, specialist dementia care, or temporary respite care.

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Care Provided by Southampton Manor Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 104 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Searle (General Manager)
  • Admission Criteria
    • Admission Subject to the completion of assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (33)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Southampton Manor Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitors parking is located to the right hand side of the building as you enter the community grounds


Southampton Manor Care Home - Avery Collection Reviews (130)

Total of 130, showing 81-100
9.8

Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.768) out of 10, based on 24 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 130 reviews.

Overall Experience

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  • 25
  • 4
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Review from E H (Granddaughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma was well looked after during her short time at Sunrise. She had a terminal illness. Her main worry was about being in pain. Sunrise managed her pain relief and she didn't suffer when she passed. Grandma always commented on how good the food was! We were always made to feel welcome when visiting.

Reply from Jo Audley, General Manager at Southampton Manor Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bassett – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Robert S (Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I've been here around 3 years. I've found the staff friendly and helpful.

Reply from Jo Audley, General Manager at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.


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Review from B H (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home to give excellent care. Food plentiful and appetizing. Surroundings pleasant and excellently kept spaces and well looked after. Plenty of sitting areas and much greenery around. No feeling of being exposed at all. Very kind and friendly staff, always helpful.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from John N (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the accommodation very satisfactory and staff very helpful and accommodating.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from M B (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy in Sunrise.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from Arthur H (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been living at this address for approximately five months and have found it quite convenient for most requirements - shopping and other, not everyday needs, etc. Help is sometimes needed from medical staff to attend this address to apply treatment to one of the tenants.
The tenants here are sometimes
in need of medical attention, this is very convenient. Apart from attention all other qualities that the staff can apply most things are fine.
I enjoy living here.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from B H (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very lucky to be here. I find the atmosphere happy and friendly and the care is excellent. Thank you.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from Auril B (Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An unexpected but pleasant experience. A very friendly atmosphere with staff and residents.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from Steve F (Son of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise is an exceptionally well run and caring facility. The standard of care, services and food are very good. Rooms are spacious and maintained to a high standard. All of the staff are very professional and show a high level of care and willingness to support each of the residents.
There are plenty
of in-house activities to suit everybody including daily minibus tours etc.
Would highly recommend!
Only negative is the Wi-Fi service which is dreadfully slow! Has been reported repeatedly but not yet resolved.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from Stephen O (Respite Resident) assisted by family/friend published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for respite. I have been so well looked after. All of the staff are excellent. Food is first class. I enjoyed being on The Terrace floor because I had a door to the garden. It was just like having my own home and private bit of garden. I enjoyed the exercise classes and meeting new
people. I have made good friends with the people on my table in the dining room. I am sorry to leave. I will miss all of the people here. I am in better health than when I came in. I'm walking properly now.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.
The Sunrise of Bassett Team.


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Review from Frank C (Resident) assisted by family/friend published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here, it's good. I've well looked after. The exercise activities; yoga, pilates and general exercise are excellent. I wouldn't change any of them. I'm getting very good value for money. The food is lovely. I definitely enjoy going out for trips in the minibus. The nurses and carers are
all kind people. They are very helpful when I'm not feeling well. There is a very high standard of cleanliness in the rooms and community areas. I have lots of fun. I enjoy the amusements.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from Joan W (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Sunrise for 3 years and can only say excellent.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Basset.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Basset Team


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Review from Pamela C (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is generally well settled and content at Sunrise.
In spite of her mental and physical state, she still appreciates the well kept and attractive ambience of the home, especially the table settings and flower arrangements.
We are impressed that my mother receives loving care and attention
and is very much known as an individual.
Her outfits are carefully chosen and coordinated.
This is still important to her and to us.
We feel the level of communication from the home with us is very good.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from L A (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has not been here long, after being moved from a local care home. We moved to this care home because of the activities on offer several times a day, particularly the exercise class, which is not offered at other homes. I like the lounge area as I travel from Reading and it is nice to have somewhere
to sit with Mum. However, every table in the lounge area had leftover food and cups and drinks on them. They remained there for the entire 4-hour visit. It looked dirty for this reason alone. I also think that for £1400 per week we should not have to provide our own furniture unless we want to. I liked that staff came to find Mum to ensure she took medication and also the encouragement for patients to eat.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
We are very open and transparent about our furniture policy, which residents can take into consideration before choosing Sunrise – this is because we want the resident to feel at home and be surrounded by familiar objects. This is especially important in reminiscence for our residents living with a dementia, where their furniture can offer comfort and reassurance.


I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Bassett Team


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Review from C E (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and supportive home with great care and facilities.

Reply from Marketing, Marketing at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from Trish K (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is warm, welcoming and friendly. Dad is very well fed and cared for. I would be helpful for Dad to have more stability aids in the bathroom.


The activities on offer are enjoyable and not too demanding mentally. It is great to see friendships and interaction among the residents being encouraged.


Reply from UK Marketing, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.


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Review from Denise B (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very confident that my mother is in safe hands. The staff are kind and the other residents have been welcoming. I'm sure my mum will make some good friends and be happy and stimulated here. I want to live here!

Reply from UK Marketing, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.


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Review from M L M (Regular Volunteer) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see the staff are caring people and try to give individual attention to meet the varied needs of the residents. They are always cheerful and willing to go the extra mile to help.

Reply from UK Marketing, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team.


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Review from Sarah R (Daughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home are especially attentive and lovely. Nothing is too much trouble.

Reply from Lewis Sluman, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Review from L W (Daughter-in-law of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relatives stayed here for 5 1/2 months and enjoyed their time at Sunrise. The staff are all very approachable and caring. The ladies on reception deserve a special mention. They go above and beyond with their welcome and helpfulness and lovely smiles! Entertainment is good, though very repetative
(I understand why) but maybe things could be livened up a bit? Accounts made several errors which needed correcting but overall an excellent care home.

Reply from Sunrise Team, Digital Marketing Executive at Southampton Manor Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bassett Team


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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (249 Excellents x 5) + (18 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 284 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Karen

Karen Searle

Job Title: General Manager

I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.


To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.


I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.


Malgorzata

Malgorzata Sokolska

Job Title: Activities and Volunteer Coordinator

I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.


We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.


Nicola

Nicola Lewin

Job Title: Dining Services Coordinator

My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.


In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.


Grant

Grant Gibson

Job Title: Client Liaison Manager

I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.