Southampton Manor Care Home - Avery Collection
111 Burgess Road, Bassett,
Southampton
SO16 7AG
All Fees are subject to the completion of a full care needs assessment - for additional information please contact the home directly.
Visitors parking is located to the right hand side of the building as you enter the community grounds
Southampton Manor Care Home - Avery Collection has a Review Score of 9.8 (9.768) out of 10, based on 24 reviews in the last 2 years. Over all time Southampton Manor Care Home - Avery Collection has 130 reviews.
Review from William F (Resident) published on 20 March 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Mary D (Friend of Resident) published on 2 March 2016
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Overall Experience
5.0 out of 5
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Review from David C (Resident) published on 15 February 2016
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Overall Experience
4.0 out of 5
Reply from UK Marketing, Marketing Manager at Southampton Manor Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Bassett.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team
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Review from M L (Resident) assisted by family/friend published on 11 February 2016
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Overall Experience
4.0 out of 5
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Review from A H (Resident) published on 11 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from F L (Resident) published on 11 February 2016
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Y E (Resident) published on 11 February 2016
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Review from M B (Resident) published on 11 February 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from R A S (Resident) published on 11 February 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from M M (Resident) published on 11 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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The Review Score of 9.8 (9.768) out of 10 for Southampton Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.768 for Southampton Manor Care Home - Avery Collection is calculated as follows: ( (249 Excellents x 5) + (18 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 284 Ratings = 4.768
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Southampton Manor Care Home - Avery Collection is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 104 registered maximum number of service users is 20.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Nov 2023
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Job Title: General Manager
I have worked in the care sector for 20 years, 17 as a Registered Manager, going on to become Regional Manager for Southern Services for a further two years with the same Company.
To further my knowledge in care I then took a role as Operations Manager for a domiciliary care company which I very much enjoyed although I realised over a period of time that the interaction with families and residents was something I missed hugely so decided to go with my heart and back into a care home environment.
I am very focused on providing the highest standard of care here at Southampton Manor, an environment where the resident is at the centre of all we do and building on a sense of community for those who live, work and visit the home.
Job Title: Activities and Volunteer Coordinator
I have been here since September 2011, starting off as a care manager, I have always been involved in supporting our residents with their daily activities. I really enjoy coming to work each day knowing that I am able to make a difference to our residents lives nurturing their mind, body and spirit. I have always felt passionate to encourage equality within our community by finding the residents activities suited for their individual needs by adapting activities, giving them the opportunity to demonstrate their knowledge and talents.
We arrange various special events, entertainment and trips out of the community each week. We also encourage and support our residents to plan and organise their own activities whether it be hobbies or interests we will ensure a successful experience.
Job Title: Dining Services Coordinator
My journey as Dinging Service Coordinator here started in July 2019. I am very privileged to have joined a professional team of Chefs, Dining Staff, Catering staff, and the whole of the Bassett team, who have helped me to settle into my role.
In My 36 years as a Chef and Catering Manager I have never worked in the care sector. I am enjoying learning new skills every day. I have however worked in many different areas of the hospitality industry. Won awards, cooked and served for Royalty. I spent 12 years in Spain as Head Chef for a very busy Fish and Steak Restaurant, so with that in mind I hope to share my knowledge and experience to enhance what is already and exceptionally first class service. By providing an exclusive, comfortable environment for residents to enjoy high quality, fresh, flavoursome, nutritionally balanced food. I look forward to the challenge, and achieving all my goals here.
Job Title: Client Liaison Manager
I joined the Signature at Bassett team in October 2019 as a Support Worker and quickly progressed within the home to a Covid Coordinator role and then successfully secured the role of Maintenance Coordinator. I have since become the Client Liaison Manager for Southampton Manor. Prior to working with the adult care sector, I worked for local Government & Housing Associations in a variety of roles within the Housing and Homelessness sector.
