Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
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9.8 106 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor welcomes those living with dementia in need of residential or nursing care.

Care and support can be offered for those who have challenging behaviour and the home has many facilities to help residents feel at home.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in one area.

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.

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Care Provided by Wilton Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marcela Neagoe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Wilton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilton Manor Care Home Reviews (106)

Total of 106, showing 1-20
9.8

Wilton Manor Care Home has a Review Score of 9.8 (9.799) out of 10, based on 16 reviews in the last 2 years. Over all time Wilton Manor Care Home has 106 reviews.

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Review from T R (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The kindness, care and compassion shown towards my mum and us (her family) was outstanding. The staff are not just doing a job, they really do care about the residents.

Reply from Maria Ricketts, Customer Care Adviser at Wilton Manor Care Home

Thank you for your lovely review. It is always nice to hear words like "care" and "compassion" being used to describe our care. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.


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Review from Yvonne N (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the management and the staff enough for the care and thought they give to my mother. They work as a team. Each working to give comfort and assistance as required. We are consulted at all times. Activities, birthdays and other interests are always available. The food and drinks trolley
is always there for the asking. Meals alwas presented nicely and staff on hand to help when needed. Cleanliness cannot be faulted. Laundry up to date. The maintenance attended to at all times. He also interacts with the residents with a great sense of humour. To each and every one my sister and I thank you. The concern, respect and dignity you show our mum and us is worth so much.

Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your wonderful review. It is always nice to hear from family members feeling like their loved one is cared for and looked after in every aspect at our home. We will certainly pass your comments on to the manager and thank you for choosing Wilton Manor for your stay.


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Review from Jenny M (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are constantly amazed with the total care, your very caring staff offer on a daily basis. The whole team from hairdresser, housekeepers, kitchen staff, reception, even maintenance man!. They all offered my sister and me such care when our mum had a turn for the worst. Thankfully she came through
but we were surrounded with extreme professional advice and kindness. It helped our situation 100%. Collectively the team are the true definition of the word CARE. Thank you.

Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We hope Wilton Manor Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. We will certainly pass your comments on to the manager. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.


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Review from Anne M (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Wilton Manor for over two years and has been looked after very well. The staff are very caring and level-headed and are skilled at managing the difficulties inherent to working with older people with dementia. The home is a friendly, caring environment, and staff and residents
communicate well with each other. I would recommend Wilton Manor and am pleased to have found it.

Reply from Rosie Smith, Customer Advisor at Wilton Manor Care Home

Hello, Thank you for leaving such a lovely review for the staff at Wilton Manor Care Home. We are thrilled that your Mother is enjoying her stay at the home. It is great to hear our staff are "caring and level-headed". We hope that your Mother continues to enjoy her stay at the home!


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Review from Michael R (Power of Attorney of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been a resident at Wilton Manor Care Home for two years. The staff went to great lengths to help her settle. Her wellbeing greatly improved due to the care she received. We have been pleased with not only how her needs have been provided for but also the good relationships with staff.
We have also been pleased with the guidance we have received from management.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. It is wonderful to hear that your Friend has settled in well and that she is well cared for and looked after at Wilton Manor Care Home. It is lovely to hear that you have felt supported and at ease with your Friend in our care. We hope to continue providing your loved one with the best possible care.


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Review from J M (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this care home. It has a wonderful family atmosphere and all the staff are kind and caring. They all look after Mum so well and completely understand her care needs, as well as her likes and dislikes. Mum was in hospital recently and the Care Home Manager was instrumental
in enabling Mum to come back to the care home, sooner than would otherwise have happened. She liaised with her staff, the hospital and me to enable this to happen. This meant Mum didn't have to spend longer in hospital than was necessary. I was so relieved and grateful that Mum was able to return to her 'home'. All the staff work tirelessly to ensure Mum is looked after and cared for and can join in with the numerous activities if she wishes to. The wonderful staff always keep me informed about Mum and they always have time for a chat when we visit her.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. We are pleased to hear that your Mum feels understood and well cared for and that you can feel relieved knowing that she is receiving high standards of care. We are glad to hear that you are kept well-informed at all times and that your Mum is happy, safe and enjoying her time with us. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from Sharon T (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilton Manor, what a wonderful care home. My mother was a resident here for a couple of months for end-of-life care. From day one each and every member of staff I spoke with were so caring and at the same time extremely professional. They kept me informed every step of the way regarding Mum's care needs.
There is a brilliant entertainment/activities team with something for everyone to participate in. The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menu with great choices. Everybody who works here from cleaner/laundry, office, activities team, carers, nurses, and care home manager should be so proud of the work and care they give. Truly wonderful care home.

Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss however it's wonderful to hear that you and your family felt so supported through such a difficult time. It's nice to hear you can look back on your Mother's final months and be comforted knowing she recieved the best care possible, and we will certainly pass your comments on to the Manager.


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Review from C W (Wife of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Wilton Manor Care Home after having had a stroke and he also has vascular dementia. Having previously spent 9 weeks at the home last year, we knew what a lovely place it was. All the staff are superb, led by the most amazing, helpful manager, and treating my husband as one
of their own.
Nothing is too much trouble. He's putting on weight and always has enough to eat. The menus are amazing. The rooms are large and clean and he has a TV. He has visitors most days and is always very clean and presentable. I'm so pleased that my husband was considered a resident of this home. His sister wants to stay in this home if she ever has to go into care, as she also thinks it's a great place.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are happy to hear you and your husband feel like a part of our Wilton Manor family and we are so pleased to hear that your husband is happy and content. We are glad to hear that you are impressed with the high levels of care provided at Wilton Manor Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Margaret W (Resident) assisted by family/friend published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Wilton Manor eight months ago. I cannot express how happy I am living at the home, I am looked after so well and the staff are so helpful and nice to be around. The activities staff are so jolly when entertaining all of us that live here.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Wilton Manor family, and we hope Wilton Manor care home did everything possible to make the transition as easy as possible. We are so pleased to hear that you are impressed with the fun activities and facilities at Wilton Manor. We hope to continue providing you with the best possible care.


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Review from C G (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although mum has been here less than a year she has settled in so well. The staff have been extremely helpful, kind and considerate of mum's feelings. Her dignity is upheld at all times and she feels at home which is a real blessing and really comforting to know. We would recommend Wilton Manor Care
Home to anyone needing to source a care home for a family member. Thank you to everyone for their ongoing support.

Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear words like “helpful, kind and considerate” being used to describe your mother's care and we are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your mum with the best possible care and we look forward to seeing you again soon.


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Review from V D (Resident) assisted by family/friend published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is very clean and my laundry is done regularly. My medication is given to me at the same time each day. My family can visit me at any time. I am on the whole very happy.

Reply from Eden Tomlinson, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from L T (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home highly enough. The staff are exceptional and have made this difficult path easier to bear. My dad was very much loved by the staff caring for him, and it felt like a family away from home. His end-of-life care was very personal and our decision-making was respected and supported.
The standard of care was excellent and I would highly recommend this home.

Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are sorry for your loss. We hope Wilton Manor care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing Wilton Manor for your dad's stay.


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Review from Peter K (Husband of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is at present on the NHS Delirium Pathway and a placement at Wilton Manor Care Home Southampton commenced four weeks ago. In addition to significant health issues affecting her heart, lungs and kidneys, she has dementia and requires coaxing to take her medication and fortified drinks. She is
not mobile and is reliant upon the staff for all of her day-to-day needs. I am therefore truly appreciative of the close attention given to her by a very understanding, caring and accommodating team. I visit most days and am impressed by the friendliness of the team and cannot fault the care given to her. The team have also been very supportive of me at this very difficult and stressful time. This is a well-managed care home with a very close eye kept on the welfare and needs of the residents.
Thanks to all of you.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your kind review. We are very happy to hear you can feel at ease with your Wife in our care and we are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.


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Review from A M (Niece of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad needed Wilton Manor Care Home in lockdown, so we were unable to enter the home and only able to visit through the window and on video calls - but during this time the staff were attentive to him and looked after him well in his final months. Fast forward a year or so and our Aunt also needed
care - we are her only relatives so our immediate choice of care home was Wilton Manor - this time the experience was different, we could come in and get to know the staff and see the care home in action - we were very impressed, the quality of care and friendliness of the staff is outstanding. Our aunt wasn’t the easiest at times but the staff were patient and caring and kept us informed. We wouldn’t hesitate to recommend them - Thank you for everything.

Reply from Rebecca Kellegher, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your kind words. We are pleased to have helped you and your family through such a difficult time and we hope our staff did everything to make the transition as easy as possible. Thank you for choosing Wilton Manor Care Home.


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Review from Steven B (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived her final 2 weeks in Wilton Manor Care Home and died a peaceful death there in April 2023. She had complex dementia care needs and the staff there responded so well to these, adapting to ensure she got what was right for her. They kept me informed about her care, and I knew that when I
was not there Mum was safe and well looked after. Staff and the manager all went beyond 'just care', they were so helpful to my partner and I and they continue to be helpful after her death.
The manager is a very caring, kind and well-organised person and her understanding of Mum’s needs and also our needs was paramount. We live in Cornwall and the help we received from the manager and her staff went above and beyond. For this, I am truly thankful.
You have helped enormously to ease our pain at this sad time.
Many thanks.

Reply from Rebecca Kellegher, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave us your comments. We are saddened to hear about your loss, though are pleased to hear you was satisfied with the care provided at Wilton Manor Care Home. We hope you will go away from this feeling like your mum received the best possible care.


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Review from David P (Son of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delayed review concerning how brilliant all the staff were, so amazing in the lead-up and over the Christmas period. Such a joyous atmosphere making sure all residents and visitors were made to feel so special. It was Mum's first Christmas there and I know she enjoyed the day. All the staff work so
hard from top managers down, with excellent communication and a real understanding of residents' needs and care for my well-being too. So glad we found Wilton Manor Care Home.

Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. It is so nice to hear that your Mum had a lovely and festive experience spending Christmas with the Wilton Manor family. Our residents and their loved one's health and well-being is an absolute priority so we are pleased you felt this during such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Arthur A (Brother of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has settled in now after initially being a little uncertain of his surroundings. The staff have been very patient with him, and he is now beginning to join in with the social activities and enjoy them.

Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

Thank you for your feedback. We are glad your Brother is starting to feel at ease within our care home and hope he continues to flourish with the excellent care and activities provided. Thank you for choosing Wilton Manor for his stay.


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Review from J G (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Wilton Manor Care Home in December 2022 after being in hospital for some weeks. I am delighted with the attentive and personalised care that my mother receives at Wilton Manor Care Home.

Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. It is always pleasing to hear words such as "attentive" and "delighted" when used to describe the care we are providing. We hope to continue providing the best care possible for your Mother.


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Review from Deb M (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from hospital to Wilton Manor Care Home in December 2020 - she was in the advanced stages of Alzheimer's and had a broken neck - she was classified as 'end of life'. It was a very difficult time for Mum and for her family but the nursing and care was truly unsurpassable. With Covid
restrictions family were often unable to visit but the staff would be in constant contact and always happy to receive a call - being honest and reassuring regarding Mum's health. Mum recovered from her broken neck and spent a further 18 months at Wilton Manor Care Home before she passed away comfortable and peacefully in their care. Her life had changed beyond recognition but the family cannot thank the staff enough for all they did for Mum during her time there - going the extra mile to keep mum as happy and safe as possible. Such a wonderful team throughout the nursing home - supporting family in every possible way. Thank you so much for your love and care all at Wilton Manor Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

We really appreciate you taking the time to leave your review. We hope you are comforted by knowing how well your Mum was cared for at Wilton Manor. Thank you again for your kind words and please accept our sincere condolences.


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Review from Lorraine C (Daughter of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Wilton Manor have always taken the utmost care to make the residents as comfortable and independent as possible during these unprecedented times. Nothing is too much trouble and have never hesitated to contact me regarding the welfare of my mother, and I have seen firsthand the respect they
have shown to other residents during my visits. The activities team ensures that there is something available for everyone to take part in no matter What level of ability they present. The home is always clean and inviting with happy smiling staff to greet you.
My mother has been at Wilton Manor for nearly 2 years now very happily.

Reply from Amanda Barnes, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel your mother is cared for in our home and that you feel well informed of any changes in your mother's welfare.
We hope to continue providing your mother with the best possible care.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Wilton Manor Care Home is calculated as follows: ( (151 Excellents x 5) + (38 Goods x 4) ) ÷ 189 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.


Awards / Recognitions (0)

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Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager

Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.


Chris

Chris Griffiths

Job Title: Chef Manager

Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.


Frequently Asked Questions about Wilton Manor Care Home

What types of Care is Wilton Manor Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wilton Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wilton Manor Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Wilton Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wilton Manor Care Home to the centre of Southampton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.