Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
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9.8 106 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor welcomes those living with dementia in need of residential or nursing care.

Care and support can be offered for those who have challenging behaviour and the home has many facilities to help residents feel at home.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in one area.

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.

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Care Provided by Wilton Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marcela Neagoe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Wilton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilton Manor Care Home Reviews (106)

Total of 106, showing 21-40
9.8

Wilton Manor Care Home has a Review Score of 9.8 (9.799) out of 10, based on 16 reviews in the last 2 years. Over all time Wilton Manor Care Home has 106 reviews.

Overall Experience

  • 82
  • 24
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Date Published

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Review from Catherine P (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived her final 2 years in Wilton Manor Care Home and died a peaceful death there in April. She had complex dementia care needs and the staff there responded so well to these, adapting to ensure she got what was right for her. They kept me informed about her care, and I knew that when I was not
there mum was safe and well looked after. Staff went beyond "just care', they loved and understood my mum.

Reply from Amanda Barnes, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments, We are sorry for your loss and please accept our condolences. It is nice to hear that you felt the staff in our home understood your mum. Hopefully you will go away from this feeling like your Mum received the best possible care.


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Review from S H (Partner of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner is happy with the home so that makes me happy for her and the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear that your partner is happy in our home.


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Review from C H (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home well managed and all the staff I met were very helpful and caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments.


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Review from S H (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very pleased that my father has been cared for so well throughout the Covid pandemic. It's been very reassuring when we've been unable to visit due to restrictions. We're very grateful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for taking the time to leave us your comments. We are glad to hear that our Covid rules have given you peace of mind by knowing that your father is safe in our care. Thank you again for your review.


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Review from Valerie D (Niece of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly, helpful and keep us informed of any concerns about my aunt.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your review. We are glad to hear that you find everyone to be friendly, helpful and that they keep you informed.


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Review from Heather R (Wife of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your review, we really appreciate your feedback.


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Review from B L (Wife of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have welcomed my husband and are giving him all the care and attention he needs. He settled in quickly and has a comfortable room.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for taking the time to write us your review. It is always nice to hear from family members feeling like their loved one is cared for and well looked after.


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Review from Marian H (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum wasn't happy about being in a home.
Wilton Manor has been exceptional in the care they provide for my mum. Plenty of activities.
The staff are exemplary.
I visit every day and cannot fault the service provided.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your review. We are glad to hear that you have found the care to be exceptional at Wilton Manor. Thank you again for your feedback.


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Review from Lorraine S (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum first arrived at Wilton Manor, she really didn't like it, but a few months down the line, she is very settled, and now likes it there. This is all thanks to all the staff, and especially the senior carer, who has helped my mum so much, and I'm so grateful to her.

Reply from Amanda Barnes, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that mum has settled in well and is happy. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Review from James B (Son of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in respite at Wilton Manor Care Home for the last six weeks with a view to becoming a permanent resident. I have been very pleased with the care given and can visibly see how much better my mother has become since entering. She is especially happy with the carers, who are so loving
and very kind in every way. Food is excellent. She loves the company and has been very happy to join in with the activities. Covid restrictions are followed according to Government guidelines, so it will be better when this is back to normal, and visitors and outside visits become available.

Reply from Amanda Barnes, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your Mother is happy in our care and enjoying the activities. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Review from C B (Wife of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband went into care in lockdown, I had little choice as to where he went, so was very anxious, but I needn't have worried because Wilton Manor turned out to be excellent for my husband's needs. Over the last few weeks, as I have been able to visit him, I have found the staff very friendly and
helpful. I think he is in very good hands.

Reply from Amanda Barnes, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Husband in our care and that the anxieties that you had have lifted.
It is lovely to hear that our staff are helpful and friendly. Please, let us know if there is anything we can do to make your Husband's stay as comfortable as possible.


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Review from D A (Niece of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted my Aunt to be placed somewhere nice and Wilton Manor Care Home is well beyond our expectations. The staff are lovely, and the home is clean, tidy and well decorated. Going into a home is not always easy for the elderly, so to be placed somewhere where it feels like home, is really important.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely review. We hope Wilton Manor did everything they could to make the transition easy for you all. Please, let us know if there is anything else we can do to make your Aunt's stay with us as comfortable as possible.


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Review from Gloria S (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I visited my sister for the first time in 15 months today and what a pleasant experience it was. Staff were very welcoming and my sister's health has improved so much since being there for almost a year. All staff seemed very kind, thoughtful and happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely review. It is so nice to be able to welcome you back in for visits after such a long time! We are very happy to help improve your sister's health so much in our care. Thank you again.


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Review from Rita S (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly hard working always there when you need any help and to answer questions.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your review. We are glad that you feel that all our staff are approachable and happy to help with anything you need. Thank you for choosing us to care for your loved one.


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Review from Duncan E (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite problems arising from the virus outbreak, Wilton Manor is working hard to provide a good standard of care for its residents. Wilton Manor is taking great care to follow Public Health guidelines, particularly in regards to checks on visitors. It is difficult to comment in detail because of ongoing
restrictions on visits but I have no reason to think that standards have declined. As always the staff seem kind, courteous, helpful and patient towards residents and visitors.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for taking the time to leave your review. It has certainly been a very challenging time with the pandemic but it is good to know that you feel Wilton Manor have been keeping everyone safe with the regulations in place.


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Review from Jayne W (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has provided excellent, professional and friendly care for my mum. They treat her with dignity and respect as well as providing excellent nursing care. They are brilliant at keeping in touch with us; if there are any changes at all with mum, no matter how small they may be.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely review. We are glad to hear you feel your Mum is being treated with such dignity and respect and that the staff keep you well informed of how she is doing. Thank you for your recommendation.


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Review from Linda C (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for with very clean and well-decorated rooms and a very nice friendly and personal approach to looking after people suffering from dementia. The staff are well trained and keep the family fully informed with regards to my Mum's needs and healthcare. Although my Mum is unable to partake in
the activities, it would appear that there are some activities opening up after covid for the residents to join in. I am impressed with mum's care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely review. We are glad to hear that you feel well informed of your Mums progress and health and that the care provided is tailored to her particular needs. We will certainly have a look at the activities to see what may be suitable for your Mum to get her more involved. Thank you again.


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Review from Ann G (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in Wilton Manor Care Home. I have been impressed with every aspect of his care. The staff are amazing for their patience and every staff member, nurses, carers, kitchen staff, cleaners, admin, housekeeper and office management are bright and helpful. It gives me some comfort
in difficult circumstances being parted from my husband of 65 years.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Husband in our care. It is always lovely to hear that all our staff are helpful and welcoming no matter their job role. Thank you for choosing us to look after your Husband.


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Review from S R (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have found the care that mum has received as exemplary when she arrived there she was losing weight and stayed in bed, yet now she is eating better and has become very much more mobile with or without her Zimmer frame!! Mum is always pleased to see us, and we have nothing but praise for
the staff at Wilton for taking such very good care of mum.

Reply from Amanda Barnes, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear about the progress mum has made in the time she has been in our care home. We hope to continue providing your Mum with the best possible care.


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Review from M B (Wife of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident and my experience with his care is amazing. I couldn't look after him as well. Over the past year, it must have been awful for staff, their dedication to residents and their families. Hoping to be able to visit my husband soon.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you so much for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased that you're happy with the care your husband is receiving, and that you can feel at ease knowing he is in our care. Please let us know if there is anything we can do for you.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Wilton Manor Care Home is calculated as follows: ( (151 Excellents x 5) + (38 Goods x 4) ) ÷ 189 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.


Awards / Recognitions (0)

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Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager

Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.


Chris

Chris Griffiths

Job Title: Chef Manager

Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.