Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
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9.8 106 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor welcomes those living with dementia in need of residential or nursing care.

Care and support can be offered for those who have challenging behaviour and the home has many facilities to help residents feel at home.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in one area.

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.

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Care Provided by Wilton Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marcela Neagoe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Wilton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilton Manor Care Home Reviews (106)

Total of 106, showing 41-60
9.8

Wilton Manor Care Home has a Review Score of 9.8 (9.799) out of 10, based on 16 reviews in the last 2 years. Over all time Wilton Manor Care Home has 106 reviews.

Overall Experience

  • 82
  • 24
  • 0
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Date Published

106
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Review from Tom B (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Wilton Manor are great and can't do enough for me and the family of a resident. It has been a difficult year with the pandemic, but they have kept us up to date and aware of how my father is in the home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for sharing your kind feedback with us, we really appreciate you taking the time to do so. We are so pleased that you're happy with the services Wilton Manor are providing for your Father. Please let us know if there is anything more we can do for you and your family.


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Review from Gary F (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Wilton Manor since October 2020 and I must say, I am very pleased with the home and staff. Due to covid, I am unable to see the inside of the home, but I cannot believe it would be any different than the photos. It looks and feels, like a well-managed home. The staff are very friendly
and helpful. My mother seems very happy and if she is happy, I am happy. Well impressed, so thank you, Wilton Manor.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely comments and for your patience and understanding, regarding our visiting policies during this incredibly difficult time. We are so pleased that you're happy with the care Wilton Manor are providing for your Mother. Please let us know if there is anything we can do for you and your family.


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Review from Carol G (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They do everything they can, introducing activities to engage with all the residents. When speaking with the staff, they are very compassionate. They have sent me photographs when I have made the request, which is important for me when I cannot visit. They are very friendly when I call and give me an
update on my mother's care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased to hear that you're satisfied with the services we are providing for your Mother. Please let us know if there is anything else we can do for you.


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Review from Michelle N (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We live in Canada and our mum lives in England. Because of a house flood, our mum suddenly found herself homeless. Wilton Manor were fantastic at finding her a space and making her feel so very welcome and safe. During these very challenging Covid times, it was a huge comfort to us that our mum was
safe and being looked after by all the amazing staff at Wilton Manor. Sadly, our mum did end up contracting Covid and we are extremely glad to tell you that she survived and we give full credit to the round-the-clock care that she received. The staff included us, every step of the way, with video calls and emails and we are so pleased. Our mum has made many friends in the home and has decided to stay, which is again, a huge relief to us. We know she is safe and cared for. Thank you Wilton Manor Care Home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

We are so grateful to receive your incredibly kind words, thank you for sharing your lovely feedback with us. We are so pleased to hear that you're happy with the care we are providing your Mum and that you can feel at ease with your Mother in our care, especially as you live overseas. Please let us know if there is anything more we can do for you and your family.


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Review from Peggy M (Wife of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Wilton Manor for 9 weeks. I have been very happy with his care. He always looks clean and tidy and the staff we have had contact with via phone and thorough the window mist helpful. Sorry I cannot answer some of the questions as I haven't been in the home hopefully Christmas.
Thank you for all you are doing for him.

Reply from Greta, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from David M (Husband of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a worrying and stressful time when you put a loved one into care but I have nothing but the highest praise for all of the carers, management and staff at Wilton Manor. Their primary concern is always the welfare of the residents and families and they are always ready to discuss any concerns you
may have.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Wilton Manor Care Home

It is always nice to hear such kind words like being used to describe our care.


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Review from S M (Daughter of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the home for the past 6 years. From when she first arrived the staff treated her with respect and helped her in every way possible. Her room was always kept very clean, along with the way of dressing her, hair, nails etc. If she was unwell they always kept me informed and I felt no worries
about her care. Mum enjoyed the activities put on by the home and was very happy there.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Janet Y (Wife of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 15 months. After some initial difficulties, he has now settled well and seems happy. The staff have been exceptionally kind and patient. They carefully accommodated him in his trying moments and have not expected him to conform to a daily programme, instead, he has
been encouraged and helped and they have made a big difference to his general wellbeing. He is always dressed smartly in clean clothes and is well cared for in every way.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from P H (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always answer my questions. Could not be more helpful, especially during these difficult times.

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Review from A M (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring staff. My mother feels very safe and happy at the home.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your comments.


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Review from M L (Wife of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent and I know my husband is well cared for there.
During the last few months, all the staff and management have been exceptional in the care and safety they have shown to the residents and their families. They have worked so hard to keep everyone safe. I can only praise them, they
have all put their lives on the line.
They all deserve a medal.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from B C (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, may I say the dedication by the staff to residents is outstanding. I must compliment the HR side who interview as staff are so good and polite.
My mother is 98 and although suffering from dementia, has communication by singing and laughing, and I must say she loves her carers! I am always
expressing my views about Wilton Manor to people I meet and tell them it is outstanding.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from M G (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Wilton Manor for five years. She thrived there and was always happy to join in with the many activities. We were confident she was in caring, capable hands.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.


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Review from S B (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the nursing care my 95-year-old mother has received. A pressure sore acquired during a lengthy hospital stay was cured swiftly by the dedicated team at Wilton Manor who, I've noticed during frequent visits at different times of day, always manage to be kind and cheerful, often in trying
circumstances. Dementia patients can be demanding but I cannot begin to describe the sense of relief I feel, knowing how well my mother is being cared for. I'm deeply grateful. Even the front of house team deserves an award for always managing a cheery greeting. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.


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Review from S S (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is treated with the utmost care and respect. All the staff are considerate to her needs. They are approachable and are willing to offer support and advice. I feel mum is in a safe and well-managed home. I trust them completely.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with her in our care.


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Review from R S (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Sylvia B (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past six months, the cleanliness of Mum's room has improved enormously. I think the staff do a tremendous job, given the restraints in numbers.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for the positive feedback, we're glad to hear about the improvements.


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Review from A B (Niece of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find a friendly welcome. My uncle is cared for very well and always looks smart. He is very happy.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave such lovely comments. Thank you.


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Review from Francesca P (Granddaughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. Nothing is too much trouble, always there happy to help me and my grandmother. Lovely food, clean and everything you would want from a home looking after your loved one.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for trusting us with your grandmother's care. We are very glad to hear you are happy with the quality of our care.


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Review from B D (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years that I have been visiting my husband, I have observed that the staff are always kind and supportive and patient with all the clients. I am treated with respect and they endeavour to give me as much information as they are able.
They are generous with their time and seem to possess an
enormous amount of patience and cheerful disposition.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for such lovely comments. We are very happy to hear you are satisfied with the quality of your husbands care.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Wilton Manor Care Home is calculated as follows: ( (151 Excellents x 5) + (38 Goods x 4) ) ÷ 189 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.


Awards / Recognitions (0)

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Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager

Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.


Chris

Chris Griffiths

Job Title: Chef Manager

Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.