Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
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9.8 106 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor welcomes those living with dementia in need of residential or nursing care.

Care and support can be offered for those who have challenging behaviour and the home has many facilities to help residents feel at home.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in one area.

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.

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Care Provided by Wilton Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marcela Neagoe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Wilton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilton Manor Care Home Reviews (106)

Total of 106, showing 61-80
9.8

Wilton Manor Care Home has a Review Score of 9.8 (9.799) out of 10, based on 16 reviews in the last 2 years. Over all time Wilton Manor Care Home has 106 reviews.

Overall Experience

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Review from J R (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy that my mother is cared for with consideration and the care she deserves. Her health has been steady and level whilst her needs for attention also appear good. Occasionally though personal attention to dress and hair can be lacking.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your feedback. We have a genuine regard for all of our residents, so we will certainly take your feedback on-board.


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Review from Elaine (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my mother receives at Wilton Manor Care Home. She is well looked after by the staff who all call her by her name and go out of their way to interact with her despite her being non-communicative. Her needs are regularly reviewed and any changes implemented. The
facilities at the home are modern and well maintained and include a residents' lounge, garden and an ensuite bedroom. The staff are always happy to deal with my enquiries or to ring me with any concerns. My mother has had to be hospitalised twice this year and each time the situation has been dealt with swiftly and professionally. There are always plenty of activities available to residents and visitors which clearly bring pleasure to all concerned.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave such lovely comments. We have genuine regard for all of our residents, so it is always amazing to hear feedback from family and friends.


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Review from Mandy P (Friend of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the friendly care given to our friend. He was treated with respect and affection. His room was cheerful and clean and he obviously felt at home.

Reply from Greta Narbutaityte, Customer Advisor at Wilton Manor Care Home

Thank you for your kind comments. We are very happy to hear your friend feels like a part of our Wilton Manor family.


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Review from F H (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and very helpful, the facilities are clean. A good selection of food.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your feedback, Faye. We really appreciate the positive comments.


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Review from Geoff P (Friend of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, clean premises with a large car park. Welcoming, helpful staff throughout. My friend's room was clean and well-appointed. The staff knew him well and were friendly towards him. The facilities we saw looked good. (We went out for a drink to a local pub on a staff member's recommendation - good
choice!) Altogether very positive about the place, the care and medical support my friend is getting.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your feedback. We are happy to hear you can trust us with your friends care. Please visit us again soon.


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Review from P S (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has experienced no problems since moving into this home and any teething problems were quickly sorted. There is always somebody around to answer any questions you may have and we are kept up to date with any problems regarding Mum's health.
The maintenance team were only too pleased to help
with making her room more like home, with the fixing of display shelves and photos etc.
The garden is always well maintained and the home is very welcoming to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.


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Review from K K (Son of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round care. No major problems. My mother is eating better. All her needs are cared for.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Jean J (Friend of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting the home since October last year and have found conditions very good indeed.
The attention of the staff to my friend has been second to none. Always helpful and kind.
Well done all at Wilton Manor.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear from family members and friends feeling like their loved one is cared for and looked after.


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Review from Ben B (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the level of care my Dad receives. Rooms and facilities are great. The staff are all fantastic and do an amazing job, so thank you all, everyone I speak to is helpful and friendly.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make dad's stay as comfortable as possible.


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Review from A S (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well cared for. There are communal areas for resident interaction. Individual bedrooms for quiet times. Dedicated staff and secure facilities. Lots of activities and a lovely garden area to sit out in.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling happy with the care we offer.


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Review from L N (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial talks with the manager about Mum moving into the home, up to the present, the dedication and care from the staff has been outstanding. The team is like having new family for Mum and she has really enjoyed the tea dances and other activities. She doesn't have to feel lonely any more
(even though we visited often, she still did feel lonely in her flat previously).
When it was her 100th birthday in January, the staff were all brilliant, helping with the celebrations.
Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. Happy centennial birthday to your mum! We are happy to hear you feel like a part of our Wilton Manor family. Looking forward to seeing you at our next tea dance.


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Review from John N (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad were both residents in Wilton Manor for over a year until they passed away within weeks of each other recently. The care and attention they were given and shown by all the staff, were second to none. They felt comfortable and treated it as a home from home. I was also made to feel very
welcome on my regular visits. I have no hesitation in recommending Wilton Manor to future users.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your review. We are saddened about your loss and hope that you can go away from this feeling like your parents received the best possible care here at Wilton Manor.


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Review from L P (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a year now, she is really happy and settled. We couldn't be happier knowing she is well cared for which gives us peace of mind. We can now enjoy mum's company and spend lots of time with her.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.


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Review from S C (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really happy and settled and has been here for over a year. We couldn't be happier knowing she is well cared for and the staff are excellent! Which gives us peace of mind and we can enjoy mum's company.

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Review from Vincent N (Husband of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife needed to move into a care home as was getting very confused.
As a family, we are so happy with the way she settled into Wilton Manor.
She is like her old self again. The staff genuinely care about her and is very supportive to all family.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are happy to hear that you have had a positive experience with the home and your wife is settling in. We appreciate your comments regarding the support you and your family have received from the staff and will share them with the home's manager. The Bupa Customer Care Team.


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Review from Barbara F (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilton Manor is what a care home should be. Outstanding service provided by the most amazing staff. I cannot praise them highly enough.
Each and every single member of staff is caring and second to none and leading by example. Me and my family couldn't be happier.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the second-to-none care your family has received. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Lisa W (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after, is treated with dignity and is very happy living at Wilton Manor.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased that you and your father have had a positive experience with the home and appreciate your comments regarding the treatment your father has received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Rchel S (Niece of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has lived at Wilton Manor for 8 months, cannot praise the staff enough for all the help they give to my Auntie, she has settled in well has made friends with the other residents, she is well cared for.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased that you and your aunt have had a positive experience at the home and appreciate your comments regarding care your aunt has received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Brandon B (Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to the home because I was lonely and now I have friends. I have good days and my family don't have to worry about me.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are happy to hear that you have had a positive experience with the home and that you are doing well and have been making friends. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from S S (Husband of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Wilton Manor Care Home for several years now. She lives with severe dementia and doesn't even recognise me now. The staff are excellent and it has been a great support to me and my family over the years. I live in the care home myself now but I still do go and visit my wife. I couldn't
be more happy with the care and support.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the level of care and support you have received over the years. We will share your comments with the home's manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Wilton Manor Care Home is calculated as follows: ( (151 Excellents x 5) + (38 Goods x 4) ) ÷ 189 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.


Awards / Recognitions (0)

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Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager

Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.


Chris

Chris Griffiths

Job Title: Chef Manager

Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.