Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
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9.8 106 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor welcomes those living with dementia in need of residential or nursing care.

Care and support can be offered for those who have challenging behaviour and the home has many facilities to help residents feel at home.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in one area.

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.

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Care Provided by Wilton Manor Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marcela Neagoe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Wilton Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wilton Manor Care Home Reviews (106)

Total of 106, showing 81-100
9.8

Wilton Manor Care Home has a Review Score of 9.8 (9.799) out of 10, based on 16 reviews in the last 2 years. Over all time Wilton Manor Care Home has 106 reviews.

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Review from Victor L (Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my new home and the girls who help me every day.
I would like to live with my wife but I can't live at home anymore. My wife visits me here instead.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you have had a positive experience at the home, and appreciate your comments regarding your new home and the care you have received. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Andrea B (Wife of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home to be a friendly place. The staff are genuinely interested in their residents and try to treat each person as an individual.
They listen to suggestions for individual care.
The home is bright and cheerful although lacking in space for communal events.
The food is generally good but
lacks variety and is often not appropriate for weather condition.

Reply from Gabriella Mills, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home, we are pleased to hear that you had a positive experience here and that you were happy with the care provided. We appreciate your comments and will share this with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Ashley S (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly mum only lived for some thirty hours after admission however her last hours were spent receiving excellent attention from the nursing staff. The admin staff handled the practical side of such a short stay with professionalism and compassion.

Reply from Gabriella Mills, Customer Advisor at Wilton Manor Care Home

Thank you for your review of Wilton Manor. We appreciate your comments of our staff and glad that they have helped through a difficult time. Our condolences, The Bupa Customer Care Team.


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Review from Doreen L (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was resident at Wilton Manor for eight months until his death on 11 March 2018. During his stay, most members of staff went out of their way to be kind and helpful, to his family as well as my husband. There were some little niggles, mainly about the meals - menu not describing what was actually
served and presentation not always good. However, in his last weeks, the care could not be faulted. Carers and management did everything they could for my husband and our family. We are very grateful.

Reply from Natalie Krisman, Customer Service Adviser at Wilton Manor Care Home

Thank you for your review and kind words about Wilton Manor and the care staff there.


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Review from Tracey G (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, lovely care home with wonderful staff. My father was a resident from November 2017 until March 2018 when he sadly passed away (dementia and cancer). We made the right choice with Wilton Manor, and it is a tough decision to make for a loved one, but I never had any concerns whatsoever regarding
the care and attention my father received from staff, they were all wonderful with him. He was treated with kindness and dignity and I would thoroughly recommend Wilton Manor without any reservations. Thank you for looking after my father so well.

Reply from Natalie Krisman, Customer Service Adviser at Wilton Manor Care Home

Thank you for your review and I'm pleased to hear that you were happy with Wilton Manor and the wonderful staff there.


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Review from J H (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother presents the staff at Wilton Manor with many challenges on a daily basis. However, she is always shown kindness and is kept clean and smart. Staff have frequently gone "above and beyond" to support both my mother and her husband who visits frequently.
The staff are happy to respond to requests
from the family regarding my mother's care.
The family are promptly informed about any aspects of my mother's health.

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Review from J S (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased I found this welcoming home.
My mother has been living quite happily in her care home for 3 years now.
I have always been pleased with her personal care and the kindness shown by staff.
She has recently transferred to another area of the home which meets her needs, as suggested by the
staff, and where she has the help now required.
I am very happy with her care.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review and kind words. I'm so pleased to hear that your mother is happy. It must give you peace of mind knowing that she is safe and well cared for in our care.


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Review from T S (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and do their very best to look after their residents. I have no worries that my dad is being looked after.
I can see that he is well fed, his skin and hygiene are much better, his clothes are clean and he is having all his medication.
My only wish would be that perhaps
you could have someone who could sit and talk to those residents that want to talk about anything.
Just try to keep people talking and showing an interest in what that person likes or dislikes. I appreciate every resident is different but perhaps just a person that could do this would/may improve your residents' quality of life even more.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from E P (Niece of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good home, staff are brilliant and always try their best for residents.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Ken L (Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I can't be at home this arrangement is satisfactory.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Nigel M (Son of Resident) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is in late stage dementia recently spent 2-weeks respite care at Bupa Wilton Manor Care Home. As a family we were all very, very impressed with the manager and her staff's professionalism and care whilst she was there. The bedrooms and communal spaces were all tastefully decorated,
clean and welcoming. The staff were friendly, accommodating and very caring. Mum really enjoyed her time at Wilton Manor and in many ways thrived in the stimulating and safe environment. We will have no hesitation in using Wilton Manor again for both respite and full-time care when the time comes comforted in the knowledge that she will be safe and happy getting the specialist 24-hr care that she needs.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and that she will hopefully come and stay with us again sometime.


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Review from M F (Wife of Resident) published on 18 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lives at Wilton Manor which is now like a second home to me. Staff are excellent and very caring. Me, our family and friends always feel welcomed at the home and the home manager and her deputy are always there to help. When you walk into the home you feel the positive energy and it doesn't
feel like a care home it feels like home.

Reply from Jayne Duck, Customer Services Administrator at Wilton Manor Care Home

Thank you for your review. It is lovely to know that you also look up on the home as your home too. It is the little things like a smile that make all the difference.


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Review from E G (Partner of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my spouse is on the nursing floor, she is still often quite lively and looks for stimulation. She would benefit from closer integration with more able residents.
Financially, we feel that the care home system needs reviewing with respect to the relative costs of corporation and private funding

Reply from Jayne Duck, Customer Services Administrator at Wilton Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from David D (Husband of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in a care home for over 4 years and I have never had cause for concern. The staff are excellent in their duties.
I would and have recommended Wilton Manor to friends and family.

Reply from Tom Meyer, Customer Service Administrator at Wilton Manor Care Home

Thankful for your feedback regarding Wilton Manor. We're very glad that we have been able to consistently provide a high quality of care.


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Review from Karen C (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Wilton Manor for the last 2 1/2 years. I find the staff very caring and helpful both to myself and my father. The home is clean and well maintained. The food is lovely and well portioned. The staff keep me well informed of my father's health and contact me promptly if
there is anything to report. My father is very happy and settled and always speaks highly of where he is. Even with his dementia he still takes notice of the level of care he receives and has no complaints.

Reply from Tom Meyer, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review of Wilton Manor, we're very glad that your father speaks highly of us and that we're able to provide quality care in a well-maintained home.


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Review from Yvette C (Daughter of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I looked at 23 care homes for my mum and Wilton Manor was by far the best I saw. Mum has a lovely room and because each floor is self contained, she can go wherever she likes or stay in her room if she feels like it. The staff are fantastic and have helped Mum to settle in. The food is good too. Mum
keeps saying how much she likes the place and seems very relaxed, she's already making friends with some of the other residents. I really cannot find any fault with the place or the staff.

Reply from Emily Wilson, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lorraine M (Daughter of Resident) published on 29 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was moved to this dementia home from a normal nursing home. The difference to his quality of life was immediate, he could not have been treated with more care, respect and dignity. The staff deal with each individual in a most appropriate way and his behaviour changed completely from being
very agitated, depressed and angry to being calm, settled and as happy as a person with dementia could hope for. I cannot find the words to thank the staff enough, dementia is so cruel and affects families as well as the sufferer. They changed my Fathers life, moreover they also changed ours too. Whenever we turn up he is clean, well fed and calm. Most important of all he is absolutely safe and no longer lonely. He has a lovely relationship with the staff and it is wonderful to see him laugh again.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Jean (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an excellent nursing home where residents are treated with dignity and respect. Relatives are notified at once of any change in medication, illness or circumstances in the home. There are regular meetings to discuss any problems, forthcoming events, changes at the home. I have complete confidence
in the manager/care staff and nurses, who are knowledgeable and address issues with care and compassion.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from P E (Friend of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home staff very caring and professional in the way they cared for my friend whilst staying in Wilton Manor care home. He was treated with the upmost respect considering his illness although he did not show his appreciation owing to his dementia. I know he liked the staff and all
their efforts to keep him comfortable, until he passed away.

Reply from Lydia Waller, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We offer our condolences and are pleased to hear your friend was comfortable with us until he passsed away. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Wyn S (Husband of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my wife each day although she is quite a handful at times the care is very good. The food with a little help is very good indeed. If I get a problem the management get the matter right very quickly. I am happy that my wife is looked after at Wilton Manor which has given me great confidence and
contentment.

Reply from Lydia Waller, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Wilton Manor Care Home is calculated as follows: ( (151 Excellents x 5) + (38 Goods x 4) ) ÷ 189 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.


Awards / Recognitions (0)

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Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager

Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.


Chris

Chris Griffiths

Job Title: Chef Manager

Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.